3.5-star Tepotzotlán hotel close to National Museum of the Viceroyalty
Along with a fitness center, this smoke-free hotel has a conference center and coffee/tea in a common area. Free full breakfast is provided, as well as free WiFi in public areas, free self parking, and a free area shuttle. Other amenities include a business center, dry cleaning, and laundry facilities.
City Express by Marriott Tepotzotlan offers 109 air-conditioned accommodations with hair dryers and irons/ironing boards. Cable television is provided. Bathrooms include showers and complimentary toiletries.
This Tepotzotlán hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.
Recreational amenities at the hotel include a fitness center.
Public areas are equipped with complimentary wireless Internet access. This 3.5-star property offers access to a business center and 4 meeting rooms. Guests can enjoy a complimentary breakfast each morning. A complimentary area shuttle within 10 km is available for guests. This business-friendly hotel also offers a fitness center, a terrace, and a vending machine. Limited complimentary onsite parking is offered on a first-come, first-served basis, and a car charging station is available.
City Express by Marriott Tepotzotlan is a smoke-free property.
A complimentary full breakfast is served on weekdays between 6:00 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM.
Room service (during limited hours) is available.
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi and wired internet
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi
Parking and transportation
Electric car charging station on site
Free area shuttle up to 10 km
Free secured, uncovered self parking on site
Free RV/bus/truck parking on site
Limited onsite parking (max 4 spaces per unit)
Wheelchair-accessible parking available
Food and drink
Free full breakfast available 6:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends
Coffee and tea in common areas
Things to do
Gym
Family friendly
Free area shuttle
Laundry facilities
Conveniences
24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk
Vending machine
Water dispenser
Guest services
Dry cleaning/laundry service
Housekeeping (daily)
Wedding services
Business services
4 meeting rooms
Business center
Conference center
Outdoors
Outdoor furniture
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk
Wheelchairs on site
More
1 building
4 floors
Banquet hall
Built in 2007
Communal living room
Comprehensive recycling policy
Double-glazed windows
No plastic coffee stirrers
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Bathroom
Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided
Entertainment
TV with cable channels
Food and drink
Limited room service
More
Air conditioning
Connecting rooms available
Desk
Desk chair
Energy-saving switches in guestrooms
Heating
Iron/ironing board
Laptop workspace
Phone
Recycling
Water-efficient showers
Policies
Check-in
Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out
Check-out before 1 PM
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
We should mention
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Property is also known as
City Express Tepotzotlan
City Hotel Tepotzotlan Express
City Express Tepotzotlan Hotel
City Express by Marriott Tepotzotlan Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
La ubicación del hotel es excelente. Vivimos en el sur de la ciudad y quedar en Tepozotlan nos ayudamos evitar el trafico de la mañana. Tuvimos un problema con el agua. No habia nada de agua caliente para bañarse.
Lori
Stayed 1 night in Feb 2024
8/10 Good
Alan
Business traveler
Dec 5, 2023
Liked: Cleanliness, staff & service, room comfort
Blankets and sheets need updates. The breakfast was not that great. The price was good and the service was friendly and the hotel was clean
Slept well with the blackout rolling shades. Comfortable beds. The bathroom didn’t have an exhaust fan so leaving the door open was a must while showering. The shower curtain was too short which lead to a soaked floor every time I showered. I had to use 2 towels to soak up all the water after the shower. I had to get clean towels every day, something I absolute hate doing. Not a very eco friendly situation :(
The staff was super friendly except for 2 ppl, tall young door guy and Zaira at the front desk. I had to visit the front desk about 4-5 times to reactivate my key. I had the displeasure of dealing with Zaira for this particular reason. She was extremely rude and told me the reason my key was no longer working was bc I had to pay my laundry bill. I asked her “ so what’s the excuse for having this issues 3-4 times prior to sending my my laundry out?” Needless to say, I had no response from her.
The breakfast was excellent. Our problem was that the toilet was leaked all the way to the carpet. They did moved us to a different room. But on the other room when we arrived the light didn’t work but with a few clicks we manage to make it work. the shower knob was lose and fell and the sink drain was not working and we had to constantly pull the drain stopper. Because the hotel is near the toll gate and the main highway there’s a lot of noise from the semi trucks. The staff es friendly and they always help us. Around the hotel there’s nothing to eat except the nextdoor Burger King(BTW don’t try the Mexican version of vegan whopper) but for a $2.50 Uber drive you can be at the Tepoz down town and eat anything.
After a long bus ride I was a little disappointed that they would not let me check in at 1:30 until I told them that I was only 1 and a half hours early. Most other hotels have been able to accommodate my early arrival. I should have chosen a hotel closer to town as it was a long walk over the autopista.
Not close enough to the town that you can walk there unless you like walking a long distance in some harrowing traffic. The continental breakfast is decent but I wouldn't get your hopes up too high. The pastries are the best part. The parking lot is convenient for getting picked up and dropped off with a secure access gate. I just wish it was closer to the town itself.