Crowne Plaza Mexico City North-Tlalnepantla by IHG Reviews
Reviews
8.8
Excellent
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We were in town to visit friends, and the hotel room price was reasonable for the quality of the property. The food was excellent - especially the daily breakfast buffet. The variety and quality of food items were amazing at a reasonable price. The entire staff were very attentive - the reception desk at check in and check out, the restaurant servers, and housekeeping all were excellent.
This hotel is located at a very convenient location, there's a plaza (mall)withing walking distance, safe taxi nearby 24/7, there's always someone at reception that speaks English. The restaurant inside Crown Plaza gives you countless options for great eating and room service is the best. Casa de toño (restaurant) is also another choice should you want to just walk 5 minutes. There's a lounge with bar with a very relaxing atmosphere. At this time they do not have a pool. That would have been a great amenity to include. Overall great service. The tipping habit has almost disappeared. I tipped the few staff members that helped me and I noticed they were so grateful for it.
The shower was spacious with good water pressure and a nice showerhead. The room was spacious, clean, and modern. There is a large shopping mall less than a block away with banks, restaurants, stores, and a theater.
One thing I didn't like was that when I arrived it was very late at night (after a delayed flight and lengthy check-out with America Rental Car) and the hotel appeared closed. All of the lights were out and there was no sign on the door to tell late arriving guests how to contact staff for check-in. It turns out they were there but I didn't figure that out until literally trying to force the door open hoping to set off an alarm and attract either security or police. I attracted the former who let me in and I was able to check in without any problem. A simple sign would have been helpful though.