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Thanks Jonhy for making us completely satisfied!

This resort could be an absolute gem! The staff has my greatest appreciation for their tireless efforts. They work really hard and I’m sure they’re underpaid. The ocean views is simply outstanding. Keep in mind this is a no swim beach, otherwise enjoy the sights and sounds of the beautiful ocean. The buffet food was okay. Don’t come expecting a dazzling buffet, it’s accommodating! The other restaurants offer a bit better variety. The pools were crystal clear, however the outside showers, there are 4 of them and only 1 functioned. Activities honestly they are lacking. A lot of that may have been a language barrier but a professional planner is very much needed to get the people active and involved. There can be no bad day in this area whatsoever! My oh no moment can when our phone in the room didn’t work. So scheduling anything from the comfort of the room was out. Room service out, spa schedule out, any amenity that I paid for out. Next the valances in the ad photos were not in our room. The rods were but no valances. The furniture was outdated and the materials were grossly fades. Our dining table legs were fractured to the point we were afraid to use it. Who do you call, we couldn’t! Why did we stay, it was booked months in advance and paid for. The resort offers some value, just don’t buy into the ad photos, they’re extremely enhanced.

You get a beautiful view from almost all locations. The staff were super friendly and accommodating. I didn't eat at all of the restaurants but the pizza at Il Forno was good. As were the drinks! I would have liked to see a few Mexican options on the menu, but, I could have ventured around the property to a different restaurant if it was really an issue. It was low season, but they seemed fully staffed and everything was open. The only comment I have is that I waited over an hour for help with my luggage on check out, despite making several calls. I had given myself plenty of time for the airport, but that could have been an issue for someone on a tighter schedule.

Overall our trip was great with one very large downside: Pros: Beautiful Well maintained Great food All inclusive works at sister resorts Cons: Everything is very spread out so shuttles are used to go everywhere. You must call ahead for shuttles when leaving your room however we often had our shuttles stolen by guests that didn't call but had gotten down the stairs first. We'd be left waiting for a new shuttle despite being responsible adults that called ahead. One evening we waited 40-minutes for a shuttle to get to dinner after two shuttles were taken by Spanish speaking guests despite the shuttle arriving for our room number. This was definitely the theme of the trip. There is a huge preference by resort staff for Spanish speaking guests and you'll be passed over at the bars and restaurants for this very reason. Nothing is very walkable as the resort is built on a hillside with switchbacks and paths snaking for miles. If you are fit and enjoy hikes in the desert sun, you'll love it.

This was a great stay!

Pool was cold, furniture dated and food quality for room service is poor

Would recommend and go back again.