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It took over an 1 hour to check in they kept trying to get is to upgrade even after we said no. The snack bar was always out of everything and when they did have food it was gross. Chips were stale drinks were watered down. There was a leak in the ceiling. The AC stopped working. Overall not a great experience.

You get a beautiful view from almost all locations. The staff were super friendly and accommodating. I didn't eat at all of the restaurants but the pizza at Il Forno was good. As were the drinks! I would have liked to see a few Mexican options on the menu, but, I could have ventured around the property to a different restaurant if it was really an issue. It was low season, but they seemed fully staffed and everything was open. The only comment I have is that I waited over an hour for help with my luggage on check out, despite making several calls. I had given myself plenty of time for the airport, but that could have been an issue for someone on a tighter schedule.

Awesome, we thought it was AI... Lol

Pool was cold, furniture dated and food quality for room service is poor

Pool was great and relaxing! Staff was wonderful especially Giovanni at the pacific lab airstream!

The best resort! We got upgraded to novaispania since our group was larger than 10 and instead of getting two villas at montecristo they gave us a mansion in novaispania. Definitely recommend!

This resort is amazing that celebrates the beauty of Mexico. The hospitality is 5 stars and an amazing ocean views from every restaurant. I