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Everything was great!

You get a beautiful view from almost all locations. The staff were super friendly and accommodating. I didn't eat at all of the restaurants but the pizza at Il Forno was good. As were the drinks! I would have liked to see a few Mexican options on the menu, but, I could have ventured around the property to a different restaurant if it was really an issue. It was low season, but they seemed fully staffed and everything was open. The only comment I have is that I waited over an hour for help with my luggage on check out, despite making several calls. I had given myself plenty of time for the airport, but that could have been an issue for someone on a tighter schedule.

This property is completely outdated, starting to show signs of war, tear, lack of maintenance, and many things were not working or out of order. My altitude room that I paid extra for, although oceanfront, was pretty basic, very sparse, and not even a dresser to put clothes in for a week getaway. They alternate when the buffet is open, and two nights we were there. It was not open. We paid extra for altitude, and the rooftop bar was closed two nights in a row, one on a regular basis, and the other because of a private party. Pool tiles were falling off on a regular basis, and the lounge chairs, were most certainly from the 1960s. Beat up wood with totally flat cushions. Food in the restaurant was actually pretty good, however, the buffet was mediocre at Best. The clientele of people here was certainly low-grade, as I’m sure there are great deals to be had so it attracts all kinds. I must give the staff a shout out, as they were the best thing about the property. Everybody, upbeat, happy, smiling, and very accommodating and helpful. I definitely would not stay here again, no matter what the price.

We booked the 2 bedroom suite with ocean view. Unfortunately there’s construction blocking the gorgeous view. It can initially be seen in their lobby. We couldn’t enjoy the balcony and plunge pool. The staff was accommodating enough to change our rooms but it was still the same view. Their rooftop pool will eventually have a building blocking their view depending on how high it’ll get built. Aside from that, the resort is very nice and the staff are very friendly!

Pacificica is s stunning property right on the beach. The grounds are very pretty because of the location on the Pacific Ocean. We have stayed here before but this time it was noisy with 4 weddings in 3 nights. Two on Saturday night right next to each other. It disrupts the pool area,the patio eating area, the bar area. The music for the reception goes on and on and it is SO LOUD! The DJ could easily turn the volume down and it would be more pleasant for wedding party and guests. Our accommodations were AVERAGE considering the Towers is the exclusive area. We had to ask for decent towels and to have the bathroom cleaned better. Yesterday we had to ask to have our room cleaned then we had to request towels. The Butler service is questionable. Our butler was off two days and then didn’t seem to understand much. He text this morning and asked if we would need anything for the day! I said we had checked out at 8:45 am. You would think he would know our departure date and arrange for luggage service. We took care of everything. The staff is friendly. The food is good. Relaxing in a quiet environment it didn’t happen this time especially in the evening!! Again the location of this property is amazing but the management needs to address the needs of ALL guests not just wedding parties!! We will have to attempt to communicate with the property manager before booking again to see what is scheduled! We believe the description of Pacifica needs to be updated.

Everything exceeded our expectations

Pool was cold, furniture dated and food quality for room service is poor