Cerulean Tower Tokyu Hotel

5.0 star property

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Executive Suite with Lounge Access, Non Smoking | Premium bedding, down comforters, minibar, in-room safe
Exterior
Property amenity
Yoga
Premium bedding, down comforters, minibar, in-room safe

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar

Explore the area

Map
26-1 Sakuragaoka-cho, Shibuya-ku, Tokyo, Tokyo-to, 150-8512
  • Shibuya Crossing
    ‪7 min walk‬
  • National Stadium
    ‪4 min drive‬
  • Tokyo Tower
    ‪5 min drive‬
  • Tokyo (HND-Haneda)
    ‪41 min drive‬

Room options

[September 2024 Renovated] Cerulean Double Room, Non Smoking

  • 320 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

Junior Suite (FUJI) with Lounge Access, Non Smoking

  • 640.5 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

[September 2024 Renovated] Cerulean Corner King Room, Non Smoking

  • 534 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

[September 2024 Renovated] Cerulean Superior King Room, Non Smoking

  • 391 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Deluxe King Non-Smoking

  • 458 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Corner King Non-Smoking

  • 533.7 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

[September 2024 Renovated] Cerulean King Room, Non Smoking

  • 356 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Japanese Suite with Lounge Access, Non Smoking

  • 640.5 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds OR 1 King Bed

Family Room (Adjoining Room)

  • 809 sq ft
  • City view
  • Sleeps 8
  • 1 King Bed OR 2 Large Twin Beds

Twin Room, Non Smoking, Corner

  • 533.7 sq ft
  • City view
  • Sleeps 5
  • 2 Large Twin Beds

[September 2024 Renovated] Cerulean Corner Twin Room, Non Smoking

  • 529 sq ft
  • City view
  • Sleeps 5
  • 1 Large Twin Bed

King Non-Smoking

  • 369 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Corner Suite with Lounge Access, Non Smoking

  • 1346 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Junior Suite with Lounge Access, Non Smoking

  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Executive Double Room with Lounge Access, Non Smoking

  • 284.7 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

Superior Twin Non-Smoking

  • 391.4 sq ft
  • City view
  • Sleeps 5
  • 2 Large Twin Beds

[September 2024 Renovated] Cerulean Queen Room, Non Smoking

  • 320.2 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

Corner Suite with Lounge Access, Non Smoking

  • 925.2 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Superior King Non-Smoking

  • 391.4 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Executive Corner King with Lounge Access, Non Smoking

  • 527 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe Twin Room, Non Smoking

  • 459 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Double Room, Non Smoking

  • 284.7 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

Executive King with Lounge Access, Non Smoking

  • 369 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

[September 2024 Renovated] Cerulean Deluxe King Room, Non Smoking

  • 462.6 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

[September 2024 Renovated] Cerulean Grand Room, Non Smoking

  • 676 sq ft
  • City view
  • Sleeps 5
  • 1 King Bed

[September 2024 Renovated] Cerulean Superior Twin Room, Non Smoking

  • 404 sq ft
  • City view
  • Sleeps 5
  • 2 Large Twin Beds

Executive Twin with Lounge Access, Non Smoking

  • 391.4 sq ft
  • City view
  • Sleeps 3
  • 2 Large Twin Beds

Executive Superior King with Lounge Access, Non Smoking

  • 405 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Executive Suite with Lounge Access, Non Smoking

  • 782.8 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Executive Corner Twin with Lounge Access, Non Smoking

  • 533.7 sq ft
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

Executive Deluxe Twin with Lounge Access, Non Smoking

  • 463 sq ft
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

Executive Deluxe King with Lounge Access, Non Smoking

  • 463 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

[September 2024 Renovated] Cerulean Deluxe Twin Room, Non Smoking

  • 458 sq ft
  • City view
  • Sleeps 4
  • 1 Large Twin Bed

Executive King With Lounge Access Non Smoking

  • Sleeps 2
  • 1 Queen Bed

Superior Twin Room Standard Floor - Smoking

  • Sleeps 3
  • 2 Twin Beds

Executive Superior King With Lounge Access Non Smoking

  • Sleeps 3
  • 1 King Bed

Executive Deluxe Twin With Lounge Access Non Smoking

  • Sleeps 2
  • 2 Double Beds

King Room Standard Floor Smoking

  • Sleeps 2
  • 1 Queen Bed

Corner King Room Standard Floor Non Smoking

  • Sleeps 3
  • 1 Queen Bed

Executive Double Room With Lounge Access Non Smoking

  • Sleeps 2
  • 1 Double Bed

King Room Standard Floor Non Smoking

  • Sleeps 2
  • 1 Queen Bed

Deluxe King Room Standard Floor Non Smoking

  • Sleeps 2
  • 1 King Bed

Executive Corner King With Lounge Access Non Smoking

  • Sleeps 3
  • 1 Queen Bed

Junior Suite Executive Floor

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Superior Twin Room Standard Floor-Non Smoking

  • Sleeps 3
  • 2 Twin Beds

Deluxe Twin Room Standard Floor - Non-Smoking

  • Sleeps 2
  • 2 Twin Beds

Executive Suite Executive Floor

  • Sleeps 2
  • 1 King Bed

Double Room Standard Floor - Smoking

  • Sleeps 2
  • 1 Double Bed

Corner Twin Room Standard Floor - Non-Smoking

  • Sleeps 3
  • 2 Double Beds

Executive Deluxe King With Lounge Access Non Smoking

  • Sleeps 2
  • 1 King Bed

Superior King Room Standard Floor Non Smoking

  • Sleeps 3
  • 1 King Bed

Executive Corner Twin With Lounge Access Non Smoking

  • Sleeps 3
  • 2 Double Beds

Superior Twin Room with Extra Bed Standard Floor

  • Sleeps 3

Double Room Standard Floor Non Smoking

  • Sleeps 2
  • 1 Double Bed

Executive Superior Twin With Lounge Access Non Smoking

  • Sleeps 3
  • 2 Double Beds

Stateroom, Suite, Annex Double - Non-Smoking

  • Sleeps 2

Superior Twin - Non-Smoking

  • Sleeps 3

Deluxe Double - Non-Smoking

  • Sleeps 2

Double - Non-Smoking

  • Sleeps 3

Stateroom, Suite, Annex Double - Non-Smoking

  • Sleeps 2

Double - Smoking

  • Sleeps 3

Stateroom, Suite, Annex Double - Non-Smoking

  • Sleeps 2

Deluxe Twin - Non-Smoking

  • Sleeps 2

Twin - Smoking

  • Sleeps 3

Superior Double - Non-Smoking

  • Sleeps 3

Deluxe Double - Non-Smoking

  • Sleeps 2

Standard Double - Smoking

  • Sleeps 2

Deluxe Double - Smoking

  • Sleeps 2

Twin - Non-Smoking

  • Sleeps 3

Superior Twin - Smoking

  • Sleeps 3

Superior Double - Smoking

  • Sleeps 3

Deluxe Twin - Non-Smoking

  • Sleeps 2

Standard Double - Non-Smoking

  • Sleeps 2

Superior Twin - Non-Smoking

  • Sleeps 3

Standard Double - Non-Smoking

  • Sleeps 2

Stateroom, Suite, Annex Twin - Non-Smoking

  • Sleeps 2

Superior Double - Non-Smoking

  • Sleeps 3

Twin - Non-Smoking

  • Sleeps 3

Double - Non-Smoking

  • Sleeps 3

Double - Non-Smoking

  • Sleeps 2

[September 2024 Renovated] Cerulean Corner King Room Non Smoking

  • Sleeps 3
  • 1 King Bed

[September 2024 Renovated] Cerulean Deluxe King Room Non Smoking

  • Sleeps 2
  • 1 King Bed

[September 2024 Renovated] Cerulean Superior King Room Non Smoking

  • Sleeps 3
  • 1 King Bed

[September 2024 Renovated] Cerulean Double Room Non Smoking

  • Sleeps 2
  • 1 Queen Bed

[September 2024 Renovated] Cerulean King Room Non Smoking

  • Sleeps 2
  • 1 Queen Bed

[September 2024 Renovated] Cerulean Queen Room Non Smoking

  • Sleeps 2
  • 1 Queen Bed

[September 2024 Renovated] Cerulean Superior Twin Room Non Smoking

  • Sleeps 3
  • 2 Double Beds

[September 2024 Renovated] Cerulean Grand Room Non Smoking

  • Sleeps 4
  • 1 King Bed

[September 2024 Renovated] Cerulean Corner Twin Room Non Smoking

  • Sleeps 3
  • 2 Double Beds

[September 2024 Renovated] Cerulean Deluxe Twin Room Non Smoking

  • Sleeps 2
  • 2 Double Beds

Junior Suite Fuji Executive Floor

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Japanese Suite "SAKURA" (Japanese-Western Room) Non Smoking

  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

Corner Suite Executive Floor

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Corner Twin Room Standard Floor - Smoking

  • Sleeps 3
  • 2 Double Beds

Corner King Room Standard Floor - Smoking

  • Sleeps 3
  • 1 Queen Bed

Deluxe King Room Standard Floor - Smoking

  • Sleeps 2
  • 1 King Bed

Universal Room

  • Sleeps 2
  • 2 Twin Beds

Superior King Room Standard Floor Smoking

  • Sleeps 3
  • 1 Twin Bed and 1 King Bed

Deluxe Corner Suite With Lounge Access Non Smoking

  • Sleeps 2
  • 1 King Bed

Similar properties

About this property

Cerulean Tower Tokyu Hotel

5-star hotel in Shibuya
This smoke-free hotel features 7 restaurants, a full-service spa, and an indoor pool. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a coffee shop/cafe are onsite.
Cerulean Tower Tokyu Hotel offers 404 accommodations with minibars and safes. Beds feature down comforters and premium bedding. A pillow menu is available. Cable television is provided. Refrigerators and coffee/tea makers are provided. Bathrooms include bathrobes, slippers, designer toiletries, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub.

Guests can indulge in a pampering treatment at the hotel's full-service spa, セルリアンタワー フィットネスクラブ&カージュラジャ ザ ビューティスパ. Services include facials and body treatments. The spa is equipped with a sauna and a hot tub. The spa is open select days.
In addition to a full-service spa, Cerulean Tower Tokyu Hotel features an indoor pool and a fitness center. Dining is available at one of the hotel's 7 restaurants and guests can grab coffee at the coffee shop/café. The property also has a grocery/convenience store. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This luxury hotel also offers spa services, multilingual staff, and gift shops/newsstands. Parking is available onsite for a surcharge.

Cerulean Tower Tokyu Hotel is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
COUCAGNO - This fine-dining restaurant specializes in French cuisine and serves lunch and dinner.
Japanese Cuisine SAKURAGA - This fine-dining restaurant specializes in Japanese cuisine and serves breakfast, lunch, and dinner. Open daily.
Teppan-yaki SAKURA - This fine-dining restaurant serves lunch and dinner. Open daily.
Szechwan restaurant CHEN - This fine-dining restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
BELLOVISTO - Onsite bar. Open daily.
Late night fare is available from 24-hour room service.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (JPY 4,000 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: JPY 4,200 to 4,200 for adults and JPY 2,100 to 4,200 for children
  • 7 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • BELLOVISTO
  • COUCAGNO
  • Japanese Cuisine SAKURAGA
  • szechwan restaurant CHEN
  • Teppan-yaki SAKURA

Things to do

  • Full-service spa
  • Gym
  • Indoor pool

Family friendly

  • Babysitting (surcharge)
  • Grocery/convenience store
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Full-service spa

  • Facials
  • Hot tub
  • Sauna
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (31 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 40 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
A scheduled carpet cleaning in the executive lounge will take place on July 29, 2025, from 10:30 AM to 2 PM. Guests can expect to hear noises during this time.
Breakfast is not included in the Breakfast rate for children ages 0-5 who stay at no charge.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately JPY 4200 to 4200 for adults, and JPY 2100 to 4200 for children
  • Self parking fee: JPY 4000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The executive lounge is open 7-10:30 AM for breakfast, 10:30 AM-8 PM for tea time, 2-4 PM for afternoon tea, 5:30-7:30 PM for cocktails, and 7:30-8:30 PM for nightcap.
Guests under 18 years old are not allowed in the executive lounge.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cerulean Hotel
Cerulean Hotel Tokyu
Cerulean Tokyu Tower
Cerulean Tower Hotel
Cerulean Tower Tokyu
Cerulean Tower Tokyu Hotel
Cerulean Tower Tokyu Hotel Tokyo
Cerulean Tower Tokyu Tokyo
Hotel Cerulean
Tokyu Cerulean Tower Hotel
Cerulean Tower Tokyu Hotel Shibuya, Tokyo

Cerulean Tower Tokyu Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1224 out of 1513 reviews
Rating 8 - Good. 189 out of 1513 reviews
Rating 6 - Okay. 53 out of 1513 reviews
Rating 4 - Poor. 31 out of 1513 reviews
Rating 2 - Terrible. 16 out of 1513 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Anh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful! Will stay again.

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Easy to walk to shopping & restaurants. Beautiful view of mt Fuji from our room on clear days.
Stayed 6 nights in Dec 2024

10/10 Excellent

Thomas

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Excellent!
Stayed 3 nights in Jan 2025

10/10 Excellent

koh

Liked: Cleanliness, staff & service, property conditions & facilities
Room is very comfortable and very convenient location
Stayed 6 nights in Jan 2025

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was top notch and a great location close to everything.
Stayed 5 nights in Oct 2024

10/10 Excellent

david

Liked: Staff & service, property conditions & facilities, room comfort
Amazing and well worth the price
AMAZING stay - probably the best hotel we have been to. Beds were super comfortable and we fell asleep instantly. There were so many perks and restaurants in the hotel, including a full equipped gym which was a huge plus. We honestly didn’t need to leave the hotel at that point. We stayed at the newly renovated floor and loved every bit of it! Immaculate views from the top floor and super modern.
Stayed 4 nights in Jan 2025

4/10 Poor

Alan

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Watch Out for High Cost
I had a bad experience in the restaurant asking for a Coca Cola. The staff never told me how much it would cost and it seemed absurd to pay $9.00 for a glass of soda on top of the high cost hotel. When I questioned the front desk, I was told "This is legal." I would be cautious about returning to this hotel.
Stayed 3 nights in Jan 2025

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

ROBERT

Traveled with family
Liked: Cleanliness, amenities
Location and 5 star service.
Stayed 7 nights in Jan 2025

10/10 Excellent

Sandyta, Corvallis

Liked: Cleanliness, staff & service, property conditions & facilities
Spent 2 days , hotel staff very nice, convenient location to train station. Enjoyed the lounge.
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cerulean and staff are superb!
The Cerulean was awesome for our family vacation. The room was immaculate, beds were comfy, bathroom amenities were fantastic, and the views were gorgeous. We could see Mt. Fuji from our room every morning! Room service was great and well priced. The staff were phenomenal! Friendly and helpful with recommendations and reservations. We left a bag in an uber and they went above and beyond to retrieve it for us by the next morning. They went to the extent of looking at security videos for license plate number. On top of all this, the location is superb just a few minutes walk to Shibuya crossing. We will definitely stay here again on our next visit to Tokyo. Highly recommend! Thank you to the Cerulean staff for a wonderful stay.
Stayed 3 nights in Dec 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Jo Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Brian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Stay
Stayed 3 nights in Dec 2024

10/10 Excellent

Molly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was awesome. We ate at the breakfast buffet almost every day 😊
Stayed 7 nights in Sep 2024

10/10 Excellent

Jules Tugonon

Liked: Cleanliness
Stayed 2 nights in Dec 2024

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was beautiful, reception staff excellent and very welcoming. Rooms were very clean. The downfall is the employee in the spa, not helpful and turned us away from any treatment, saying they didn’t have any openings for the 4days we were there which is very surprising. The fitness centre was also very disappointing for the hours. Having jet lag, it would have been very convenient to be able to work out before 7am, and the change room and sauna/showers not opening until 9am, it’s not convenient at all. We also had a very hard time getting into any restaurant due to the holidays which is understandable. Overall, the stay was great, only downfall was the hours of the fitness centre as well as the spa. As a spa owner, we always enjoy the spa when travelling therefor it being a disappointment.
Stayed 4 nights in Jan 2025

10/10 Excellent

Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good solid relatively international style hotel with Japanese flavor. Very clean, good service. Bit expensive, but ended up with recently renovated room on 29th floor with distant view of Mount Fuji when the clouds parted and great views of the expanse of Tokyo at night. Good "American" style buffet breakfast that also had solid pickles, variety of fish, rice, seaweed, Japanese omelettes, etc. The bar on the 40th (top) floor is good and has great and sometimes stunning views when the light/weather is right. This was our second stay.
Stayed 2 nights in Jan 2025

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money and great location
Located in the less hectic side of shibuya but connected with a pedestrian bridge. Perfect for those that want to have access to the city hustle without being in the centre of it. hotel is perfect for old people as everything you might need (dining, cafe, convenience store) is under one roof or, if like us you stayed there on a public holiday and can’t be certain of what shops/ dining options are open in the city so it’s good to fall back on. The deluxe room was recently refurbished and beautifully done. Very calming and restful finishes. While it wasn’t a cheap stay, I can certainly see the value the Cerulean Hotel provided- so in short, it is value for money
Stayed 2 nights in Dec 2024

10/10 Excellent

Nathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service.
Stayed 3 nights in Dec 2024

4/10 Poor

Patrick

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I’ve been staying at Cerulean when visiting Tokyo for over 10 years, but sadly they don’t seem to believe in customer service to maintain loyalty…. Grand Hyatt Roppongi would be the new “home” in Tokyo
Stayed 3 nights in Dec 2024

10/10 Excellent

Heman

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean rooms, friendly staff.
Stayed 4 nights in Dec 2024

10/10 Excellent

Frank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most amazing hotel experience I've ever had. 5 stars for everything. Thank you over and over again.
Stayed 4 nights in Sep 2024

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024