Cerulean Tower Tokyu Hotel

5.0 star property

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Executive Suite with Lounge Access, Non Smoking | 1 bedroom, premium bedding, down comforters, minibar
Lobby lounge
1 bedroom, premium bedding, down comforters, minibar
Lounge
Gift shop

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
$466
Dec 15 - Dec 16

Explore the area

View in a map
26-1 Sakuragaoka-cho, Shibuya-ku, Tokyo, Tokyo-to, 150-8512
  • Place, Cerulean Tower
    ‪1 min walk‬
  • Place, Shibuya Crossing
    ‪5 min walk‬
  • Place, Love Hotel Hill
    ‪5 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪30 min drive‬

Room options

Executive Superior King With Lounge Access Non Smoking

  • Sleeps 3

Junior Suite (FUJI) with Lounge Access, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 641 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe King Non-Smoking

9.6 out of 10
Exceptional
(13 reviews)
  • 458 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Corner King Non-Smoking

9.6 out of 10
Exceptional
(15 reviews)
  • 534 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Twin Room, Non Smoking, Corner

9.6 out of 10
Exceptional
(22 reviews)
  • 534 sq ft
  • City view
  • Sleeps 5
  • 2 Large Twin Beds

Japanese Suite with Lounge Access, Non Smoking

  • 641 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

Executive King with Lounge Access, Non Smoking

10.0 out of 10
Exceptional
(11 reviews)
  • 369 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Executive Twin with Lounge Access, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • 391 sq ft
  • City view
  • Sleeps 3
  • 2 Large Twin Beds

Double Room, Non Smoking

8.8 out of 10
Excellent
(38 reviews)
  • 285 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

King Non-Smoking

9.4 out of 10
Exceptional
(30 reviews)
  • 369 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Superior Twin Non-Smoking

9.6 out of 10
Exceptional
(48 reviews)
  • 391 sq ft
  • City view
  • Sleeps 5
  • 2 Large Twin Beds

Superior King Non-Smoking

9.8 out of 10
Exceptional
(38 reviews)
  • 391 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Executive Superior King with Lounge Access, Non Smoking

10.0 out of 10
Exceptional
(8 reviews)
  • 405 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Executive Double Room with Lounge Access, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 285 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

Executive Corner King with Lounge Access, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • 527 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Corner Suite with Lounge Access, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 925 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Executive Deluxe King with Lounge Access, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 463 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Executive Deluxe Twin with Lounge Access, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 463 sq ft
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

Executive Corner Twin with Lounge Access, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 534 sq ft
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

Executive Suite with Lounge Access, Non Smoking

  • 783 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Executive Double Room With Lounge Access Non Smoking

  • Sleeps 2

Executive King With Lounge Access Non Smoking

  • Sleeps 2

Executive Deluxe King With Lounge Access Non Smoking

  • Sleeps 2

Corner King Room Standard Floor Non Smoking

  • Sleeps 3

Executive Superior Twin With Lounge Access Non Smoking

  • Sleeps 3

Executive Deluxe Twin With Lounge Access Non Smoking

  • Sleeps 2

Executive Corner Twin With Lounge Access Non Smoking

  • Sleeps 3

Junior Suite Fuji Executive Floor

  • Sleeps 2

Universal Room

  • Sleeps 2

Superior Twin Room Standard Floor Non Smoking

  • Sleeps 3

Deluxe King Room Standard Floor Non Smoking

  • Sleeps 2

Junior Suite Executive Floor

  • Sleeps 2

Executive Suite Executive Floor

  • Sleeps 2

Corner Suite Executive Floor

  • Sleeps 2

King Room Standard Floor Smoking

  • Sleeps 2

Double Room Standard Floor Non Smoking

  • Sleeps 2

Cerulean Superior Twin Room, Non Smoking

10.0 out of 10
Exceptional
(5 reviews)
  • 404 sq ft
  • City view
  • Sleeps 5
  • 2 Large Twin Beds

Cerulean Deluxe Twin Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 458 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Cerulean Corner Twin Room, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 529 sq ft
  • City view
  • Sleeps 5
  • 2 Large Twin Beds

Cerulean Double Room, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 320 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

Cerulean King Room, Non Smoking

10.0 out of 10
Exceptional
(7 reviews)
  • 356 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Cerulean Superior King Room, Non Smoking

10.0 out of 10
Exceptional
(5 reviews)
  • 391 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Cerulean Deluxe King Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 463 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Cerulean Corner King Room, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 534 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Cerulean Grand Room, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 676 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Cerulean Queen Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 320 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

Deluxe Corner Suite with Lounge Access, Non Smoking

  • 1346 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Junior Suite with Lounge Access, Non Smoking

  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Double Room, Non Smoking

  • 306 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

Room, Non Smoking

  • 369 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Room, Non Smoking

  • 405 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Room, Non Smoking

  • 405 sq ft
  • City view
  • Sleeps 5
  • 2 Large Twin Beds

Room, Non Smoking

  • 459 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Room, Non Smoking

  • 459 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Room, Non Smoking

  • 530 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Room, Non Smoking

  • 530 sq ft
  • City view
  • Sleeps 5
  • 2 Large Twin Beds

Double Room Standard Floor - Smoking

  • Sleeps 2

King Room Standard Floor Non Smoking

  • Sleeps 2

Superior King Room Standard Floor Smoking

  • Sleeps 3

Superior King Room Standard Floor Non Smoking

  • Sleeps 3

Superior Twin Room Standard Floor - Smoking

  • Sleeps 3

Deluxe King Room Standard Floor - Smoking

  • Sleeps 2

Deluxe Twin Room Standard Floor Non Smoking

  • Sleeps 2

Corner King Room Standard Floor - Smoking

  • Sleeps 3

Corner Twin Room Standard Floor - Smoking

  • Sleeps 3

Corner Twin Room Standard Floor Non Smoking

  • Sleeps 3

Japanese Suite "SAKURA" (Japanese-Western Room) Non Smoking

  • Sleeps 4

Deluxe Twin Room, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • 459 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Cerulean Double Room Non Smoking

  • Sleeps 2

Cerulean King Room Non Smoking

  • Sleeps 2

Cerulean Superior King Room Non Smoking

  • Sleeps 3

Cerulean Deluxe King Room Non Smoking

  • Sleeps 2

Cerulean Corner King Room Non Smoking

  • Sleeps 3

Cerulean Superior Twin Room Non Smoking

  • Sleeps 3

Cerulean Deluxe Twin Room Non Smoking

  • Sleeps 2

Cerulean Corner Twin Room Non Smoking

  • Sleeps 3

Cerulean Grand Room Non Smoking

  • Sleeps 4

Cerulean Queen Room Non Smoking

  • Sleeps 2

Deluxe Corner Suite With Lounge Access Non Smoking

  • Sleeps 2

Executive Corner King With Lounge Access Non Smoking

  • Sleeps 3

Similar properties

About this property

Cerulean Tower Tokyu Hotel

5-star hotel in Shibuya
This smoke-free hotel features 7 restaurants, a full-service spa, and an indoor pool. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a coffee shop/cafe are onsite.
Cerulean Tower Tokyu Hotel offers 403 accommodations with minibars and safes. Beds feature down comforters and premium bedding. A pillow menu is available. Cable television is provided. Refrigerators and coffee/tea makers are provided. Bathrooms include bathrobes, slippers, designer toiletries, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. The spa is equipped with a sauna and a hot tub. The spa is open select days.
In addition to a full-service spa, Cerulean Tower Tokyu Hotel features an indoor pool and a fitness center. Dining is available at one of the hotel's 7 restaurants and guests can grab coffee at the coffee shop/café. The property also has a grocery/convenience store. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This luxury hotel also offers spa services, multilingual staff, and gift shops/newsstands. Parking is available onsite for a surcharge.

Cerulean Tower Tokyu Hotel is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
COUCAGNO - This fine-dining restaurant specializes in French cuisine and serves lunch and dinner.
Japanese Cuisine SAKURAGA - This fine-dining restaurant specializes in Japanese cuisine and serves breakfast, lunch, and dinner. Open daily.
Teppan-yaki SAKURA - This fine-dining restaurant serves lunch and dinner. Open daily.
Szechwan restaurant CHEN - This fine-dining restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
BELLOVISTO - Onsite bar. Open daily.
Late night fare is available from 24-hour room service.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (JPY 4,000 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: JPY 4,200 to 4,200 for adults and JPY 2,100 to 4,200 for children
  • 7 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • BELLOVISTO
  • COUCAGNO
  • Japanese Cuisine SAKURAGA
  • szechwan restaurant CHEN
  • Teppan-yaki SAKURA

Things to do

  • Full-service spa
  • Gym
  • Indoor pool

Family friendly

  • Babysitting (surcharge)
  • Grocery/convenience store
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Full-service spa

  • Facials
  • Hot tub
  • Sauna
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (31 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 40 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property’s restaurant, COUCAGNO will be closed on January 7, 2026.
Due to maintenance, this property's executive lounge will not be available on January 27, 2026, from 10:30 AM-2 PM. Check-in and check-out service will be available at the front desk and the lounge service at the Cerulean lounge during this time.
A scheduled power outage will take place January 18-19, 2026 from 11 PM-6:30AM. Guests must unplug all the electric devices during this time. Room service will not be available from 11 PM on January 18 to 7:00 AM on January 19, 2026.
Breakfast is not included in the Breakfast rate for children ages 0-5 who stay at no charge.
A scheduled power outage will take place on January 7, 2026 from 10:30 AM-3 PM and on January 18-19, 2026 from 11 PM-4:30 AM. All facilities that use power, including air conditioning, restaurant will not be available during this time. Check-in time begins at 3:30 PM on January 7, 2026.

Renovations and closures

The following facilities or services will be unavailable from January 5 2026 to January 8 2026 (dates subject to change):
  • Swimming pool
The property will be renovating from January 7 2026 to January 7 2026 (completion date subject to change). The following areas are affected:
  • One of the dining venues
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately JPY 4200 to 4200 for adults, and JPY 2100 to 4200 for children
  • Self parking fee: JPY 4000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The executive lounge is open 7-10:30 AM for breakfast, 10:30 AM-8 PM for tea time, 2-4 PM for afternoon tea, 5:30-7:30 PM for cocktails, and 7:30-8:30 PM for nightcap.
Guests under 18 years old are not allowed in the executive lounge.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cerulean Hotel
Cerulean Hotel Tokyu
Cerulean Tokyu Tower
Cerulean Tower Hotel
Cerulean Tower Tokyu
Cerulean Tower Tokyu Hotel
Cerulean Tower Tokyu Hotel Tokyo
Cerulean Tower Tokyu Tokyo
Hotel Cerulean
Tokyu Cerulean Tower Hotel
Cerulean Tower Tokyu Hotel Shibuya, Tokyo

Cerulean Tower Tokyu Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1414 out of 1707 reviews
Rating 8 - Good. 191 out of 1707 reviews
Rating 6 - Okay. 60 out of 1707 reviews
Rating 4 - Poor. 27 out of 1707 reviews
Rating 2 - Terrible. 15 out of 1707 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, great location and amenities/restaurants. Rooms a bit dated but incredible views.
Stayed 2 nights in Aug 2025

10/10 Excellent

Angela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at this property. I was disappointed however to find my children couldn’t use the pool during any hours. I would not have booked this property while traveling with my grandchildren.
Stayed 3 nights in Aug 2025

10/10 Excellent

Michael

Stayed 3 nights in May 2025

10/10 Excellent

John

Liked: Amenities
Very efficient and professional staff
Stayed 6 nights in Aug 2025

10/10 Excellent

Gustavo, ROCHESTER

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Cerulean Tower Tokyu Hotel was simply outstanding. The location could not be more perfect — right in the heart of Shibuya, steps away from the famous crossing, endless restaurants, shopping, and train connections to anywhere in Tokyo. The cleanliness was impeccable, with every corner of the hotel and our room spotless and well maintained. It truly made our stay feel comfortable and stress-free. The staff were incredibly attentive, always ready to assist with directions, recommendations, and anything we needed, all with genuine warmth and professionalism. If you want unbeatable convenience, exceptional service, and top-tier cleanliness, Cerulean Tower Tokyu Hotel is the place to stay in Tokyo. We would gladly return without hesitation.
Stayed 4 nights in Aug 2025

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, property conditions & facilities
Good food choice at breakfast. Nice bed and good bathroom amenities
Stayed 2 nights in Aug 2025

10/10 Excellent

Arvind

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and attention to detail!
Stayed 3 nights in Aug 2025

10/10 Excellent

shailav

Stayed 2 nights in Jul 2025

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Glen, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Alexandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and lovely well equipped rooms. Convenient access to Shibuya station. Amazing view from the rooms!
Stayed 5 nights in Aug 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Stayed 4 nights in Aug 2025

10/10 Excellent

Rose Anne, Glendale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed comfort and awesome staff
Stayed 2 nights in Jul 2025

10/10 Excellent

Rose Anne, Glendale

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff.. everybody’s really friendly and helpful!!!!!’ Even prior to our arrival… they respond to all our questions less than 24 hrs!!
Stayed 4 nights in Jul 2025

10/10 Excellent

Aaron

Traveled with family

Excellen

Amazing 5 star hotel with excellent beds, rooms and food. The food was also excellent. Be sure and includethe breakfast buffet during your stay. My wife and son loved it. Also, it's in an excellent walkable location in the Shibyua, Tokyo district. We also loved the pajamas they provided us nightly.
Stayed 3 nights in Jul 2025

10/10 Excellent

HALINA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the start to the end of our holiday we were made to feel welcome. We arrived earlier than our check in however they offered to look after our luggage, which allowed us to explore a little bit of Shibuya. When we arrived back at the hotel, the check in was an easy process and they had already delivered our luggage to our room. The room itself was immaculate. There was a closet as you walked in the room which contained slippers, iron and umbrella. Also inside was a safe and drawers. The closet itself was very spacious so plenty of room for clothes. In addition to the closet was some additional drawers, one of which had pyjamas supplied by the hotel. During the day the rooms would be cleaned and items refreshed such as the complimentary water, soda and beer. In the evening (usually when we were out, they would come back in the room, straighten out your bed, lay out pyjamas, top up your water (if needed) and provided a selection of teabags and chocolates. The room had a fantastic view of the city and on the more clearer sky mornings, we are sure we could see Mount Fuji. The hotel is located in a really convenient location that is close to Shibuya Scramble, the shops and the train station. The hotel staff are just lovely and helpful. They greet you warmly everytime you pass them. This whole trip has been wonderful and the people of Japan are some of the nicest people I have met. I am hoping to come back again soon and will definitely chose this hotel
Stayed 8 nights in Jul 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Kahlan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

MD

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 3 nights in Jul 2025

10/10 Excellent

glenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My heart is full of gratitude to all your staffs. Not only for going extra miles to arranged the shipment of my lost cellphone bag that I left in the room upon check out and also for your quick respond when my daughter got high fever during our second night when I requested for a thermometer. We felt very safe and cared truly during and even after our stay. it was a long journey for us as first time tourists , physically exhausting , but you made everything worry free and luxurious for us. The high end amenities and complementaries were always checked and refilled daily. Thank you most especially to Ms. Mae and to the chief operating Officer of Housekeeping for your outstanding customer service. I love your hotel even more for your help. The complimentary lounge was also very nice ,well kept and relaxing , the staffs were always very attentive and accommodating as well. Looking forward to stay in your hotel again and hoping you will have more guests to stay to experience "True Luxury Service " from your extraordinary staffs. Your customer service was far beyond any 5 star hotels I stayed in around the world.
Stayed 4 nights in Jul 2025

10/10 Excellent

Thuy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please see my same review on Travelocity.
Stayed 7 nights in Jul 2025

10/10 Excellent

Thuy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel's location is within walking distance to Shibuya crossing with restaurants and shopping and restaurants and train stations, etc. I love it. I would like to see more breakfast selections such as ramen and udons.
Stayed 7 nights in Jul 2025

10/10 Excellent

Johnny

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great stay
Stayed 10 nights in Jul 2025

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In shibuya so convenient, clean, staff was excellent.
Stayed 7 nights in Jul 2025

10/10 Excellent

Ariel

Stayed 6 nights in Jul 2025