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Aparthotel

Citadines Shinjuku Tokyo

3.5 star property

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Photo gallery for Citadines Shinjuku Tokyo

Lobby
Reception hall
Lobby
Property entrance
Studio (Double) | Private kitchenette | Fridge, microwave, electric kettle, cookware/dishes/utensils

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Gym
  • Breakfast available
  • Housekeeping
  • 24/7 front desk
  • Laundry
$135
Sep 11 - Sep 12

Explore the area

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1-28-13 Shinjuku, Shinjuku-ku, Tokyo, Tokyo-to, 160-0022
  • Isetan Department Store Shinjuku
    ‪9 min walk‬
  • Shinjuku Gyoen National Garden
    ‪10 min walk‬
  • Tokyo Tower
    ‪6 min drive‬
  • Tokyo (HND-Haneda)
    ‪20 min drive‬

Room options

View all photos for Studio, 2 Twin Beds

Studio, 2 Twin Beds | Down comforters, in-room safe, desk, blackout drapes

Studio, 2 Twin Beds

  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Studio (Double)

Studio (Double) | Down comforters, in-room safe, desk, blackout drapes

Studio (Double)

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Studio (Double)

Executive Studio (Double) | Down comforters, in-room safe, desk, blackout drapes

Executive Studio (Double)

  • 290 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Studio, 2 Twin Beds

Executive Studio, 2 Twin Beds | Down comforters, in-room safe, desk, blackout drapes

Executive Studio, 2 Twin Beds

  • 290 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About this property

Citadines Shinjuku Tokyo

3.5-star aparthotel in Shinjuku
A 24-hour fitness center, self parking, and concierge services are available at this aparthotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Each apartment boasts a deep soaking tub and offers free WiFi and a kitchenette. For a bit of entertainment, a flat-screen TV comes with satellite channels, and guests can also appreciate conveniences like a refrigerator and a microwave.
Citadines Shinjuku Tokyo offers 160 air-conditioned accommodations with safes and slippers. Beds feature down comforters. Flat-screen televisions come with satellite channels. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations with deep soaking bathtubs, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the aparthotel include a 24-hour fitness center.
Citadines Shinjuku Tokyo features a 24-hour fitness center, a vending machine, and tour/ticket assistance. A computer station is located on site and wired and wireless Internet access is complimentary. This business-friendly aparthotel also offers concierge services, laundry facilities, and dry cleaning/laundry services. Parking is available onsite for a surcharge.

Citadines Shinjuku Tokyo has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.

Property amenities

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (JPY 2,750 per night)

Family friendly

  • Children stay free (see details)
  • Crib: JPY 550 per day

Kitchenette

  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator
  • Water dispenser

Dining

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: JPY 1,650 for adults and JPY 825 for children

Bedrooms

  • Bedsheets provided
  • Down comforter
  • Rollaway/extra bed: JPY 7,260 per night

Bathroom

  • 1 private bathroom
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • TV in common areas

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Computer station
  • Desk

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (41 inch wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In a regional park
  • In an entertainment district
  • In the city center
  • In the suburbs
  • Near a metro station

Things to do

  • 24-hour gym
  • Bicycle parking

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 1 building
  • 12 floors
  • 160 units
  • Bicycle parking
  • Built in 2008
  • Eco-friendly cleaning products used
  • Eco-friendly toiletries
  • LED lighting
  • Reception hall
  • Water dispenser usage encouraged
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for JPY 7260 per night
Cribs (infant beds) are available for JPY 550.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 1650 for adults and JPY 825 for children
  • Self parking fee: JPY 2750 per night
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: JPY 550.0 per day
  • Rollaway bed fee: JPY 7260 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Citadines Hotel Tokyo Shinjuku
Citadines Shinjuku Tokyo
Citadines Tokyo Shinjuku
Citadines Tokyo Hotel Shinjuku
Citadines Tokyo Shinjuku Hotel Shinjuku
Shinjuku Citadines Tokyo Hotel
Citadines Shinjuku Tokyo Aparthotel
Citadines Tokyo Shinjuku Hotel
Citanes Shinjuku Tokyo
Citadines Shinjuku Tokyo Tokyo
Citadines Shinjuku Tokyo Aparthotel
Citadines Shinjuku Tokyo Aparthotel Tokyo

Citadines Shinjuku Tokyo Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1667 out of 2761 reviews
Rating 8 - Good. 900 out of 2761 reviews
Rating 6 - Okay. 154 out of 2761 reviews
Rating 4 - Poor. 29 out of 2761 reviews
Rating 2 - Terrible. 11 out of 2761 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kelly, Victoria

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Check in and out was easy. Room clean. Bed was very comfortable. Gym was small and not a lot of equipment. Walkable to grocery and convenience store. Train was 5 min walk.
Stayed 4 nights in May 2025

10/10 Excellent

Austin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay!
Stayed 5 nights in Apr 2025

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
Likes: very good location. Comfortable bed. Dislikes: no food options. Laundry service has to be handed in before 9am. Breakfast is not great and ends too early. Rooms are tiny.
Stayed 4 nights in May 2025

6/10 Okay

Franklin, Garland

Traveled with partner
The hotel has a very strong spices odor. Don’t know what it is, Especially the elevator. Very unpleasant smell.
Stayed 3 nights in May 2025

10/10 Excellent

Jenelle

Liked: Cleanliness, room comfort
Stayed 5 nights in May 2025

8/10 Good

Georgina

Stayed 7 nights in Apr 2025

8/10 Good

Paula

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Overall good experience with friendly stafff. About 10 min walk from train station.
Stayed 2 nights in May 2025

6/10 Okay

Roberta

Traveled with partner
Liked: Cleanliness, property conditions & facilities
For what it is, it is fine. Not luxury at all. Very small bath area and overall square footage. But if you are on budget, it will do. Not much around.
Stayed 1 night in May 2025

10/10 Excellent

Jose Carlos, Miami

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I highly recommend Citadines Shinjuku Apart’Hotel to anyone looking for a peaceful, clean, and comfortable place to stay. It’s conveniently located with plenty of restaurants and stores nearby, making it easy to enjoy everything the area has to offer.
Stayed 6 nights in May 2025

10/10 Excellent

TIEN

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything here is excellent—clean, convenient, and the staff is very helpful. Coffee, water, and hot cocoa are all included, which is a nice touch. The only thing I wish the hotel offered is a luggage scale to borrow. Currently, there’s only one in the lobby, so guests have to make multiple trips between their rooms and the lobby just to weigh their bags—something that can be inconvenient, especially before a flight.
Stayed 6 nights in May 2025

10/10 Excellent

Julia

Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Nedeljko

Liked: Cleanliness, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Andrea

Traveled with group
Liked: Cleanliness, room comfort

Would stay here again.

Really good location. Quiet hotel and nice sized room.
Stayed 2 nights in Apr 2025

10/10 Excellent

JULIE, NARANGBA

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel was clean, quiet and the staff were very helpful. It's a bit of a walk from the centre of Shinjuku so was quiet and less busy around the area which we preferred.
Stayed 2 nights in Apr 2025

10/10 Excellent

Daisy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room size is very good. But we have a small child , the room we booked is a twin bed. Except this, everything else is perfect. Very close to tube station Shinjuku Gyoemmae station, as well as Shinjuku station. The location can’t be beaten in this area. The room also have a kitchen and fully equipped. I suggest anyone with small child will be good for them.
Stayed 5 nights in Apr 2025

8/10 Good

Andrew

Stayed 3 nights in Apr 2025

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean. Staff spoke English which was very helpful. They even booked me a restaurant reservation since they spoke Japanese
Stayed 3 nights in Apr 2025

10/10 Excellent

Irene, Dededo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
After full days of walking and exploring Tokyo, this hotel was the perfect retreat. The bed was incredibly comfy. exactly what I needed to recharge at night. Staff are very friendly and helpful. I’ll definitely stay here again on my next trip to Tokyo!
Stayed 3 nights in Apr 2025

10/10 Excellent

Tania

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The studio style room made our 6-day stay extremely comfortable. Everything is super-clean and convenient.
Stayed 6 nights in Apr 2025

8/10 Good

Scott

Liked: Cleanliness, property conditions & facilities
Staff were great and spoke English. Room was fairly small and had a bit of sewage order in the bathroom, which the hotel seem to know about since there was air freshener and they turned the fans on when they cleaned. Breakfast buffet looked ok but not exceptional, we did not purchase. Room was quiet with good heating controls. One side of the bed did not have an outlet or any charging ports, which was a bit annoying.
Stayed 3 nights in Apr 2025

10/10 Excellent

Karenna

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We found this last minute and so glad that we did, absolutely perfect for my hubby and I. We had the executive apartment so were able to buy food from the Seven11 store next door and keep in the fridge. We could unpack our clothes, both suitcases, there's a couch and tv so were able to use Netflix if we wanted to, plus kettle and tea and coffee. Taxi's were easy to get outside and there is a bus stop just there. So many eateries around this place and an easy distance to walk to tourist attractions. Laundry room so you can wash, great English speaking staff at the front desk, who were more than happy to help you if needed plus free coffee anytime you want and you can order breakfast if you choose. We were super impressed with everything about this place and MOST definitely would recommend. PS we stayed 7 nights.
Stayed 7 nights in Mar 2025

10/10 Excellent

Deepa

Liked: Cleanliness, property conditions & facilities
Conveniently located to enjoy Tokyo
Stayed 2 nights in Mar 2025

10/10 Excellent

Rick

Liked: Cleanliness, property conditions & facilities
This location was great. Staff was very helpful and the rooms were comfortable. A good value.
Stayed 5 nights in Mar 2025

8/10 Good

cintia, flushing

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everyone was nice and helpful. Breakfast was delicious. Rooms are good size. Sheets and towels were changed every 3 days but for the 3 weeks we were there the comforter were not washed. We traveled with a baby and comforter/blankets got dirty ( left them on floor on purpose so they can see stains and change it) but they will just folded it and put it back in closet. Also the heater was way too hot out of nowhere, we got very stuffy nose every morning. The hotel has laundry room which was a plus but it takes a long time to dry all the clothes. Overall, we had a good time there, close to subway, food and taxis near by. Very walkable and safe area.
Stayed 16 nights in Mar 2025

10/10 Excellent

david

Liked: Cleanliness, property conditions & facilities
Clean comfortable and close to restaurants grocery etc
Stayed 7 nights in Mar 2025