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HOSHINOYA Tokyo

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for HOSHINOYA Tokyo

Exterior detail
Lobby lounge
City view from property
Hot springs
Yuri (Deluxe King) | Minibar, in-room safe, blackout drapes, iron/ironing board

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Breakfast available
  • Spa
  • Housekeeping
  • Air conditioning
  • Room service
  • 24/7 front desk

Explore the area

Map
1-9-1 Otemachi, Chiyoda-ku, Tokyo, 100-0004
  • Imperial Palace East Gardens
    5 min walk
  • Tokyo Imperial Palace
    15 min walk
  • Tokyo International Forum
    17 min walk
  • Tokyo (HND-Haneda)
    29 min drive

Room options

View all photos for Sakura (Deluxe Twin)

Sakura (Deluxe Twin) | Minibar, in-room safe, blackout drapes, iron/ironing board

Sakura (Deluxe Twin)

  • 441 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Yuri (Deluxe King)

Yuri (Deluxe King) | Minibar, in-room safe, blackout drapes, iron/ironing board

Yuri (Deluxe King)

  • 441 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Kiku (Executive Triple)

Kiku (Executive Triple) | Minibar, in-room safe, blackout drapes, iron/ironing board

Kiku (Executive Triple)

  • 893 sq ft
  • Sleeps 3
  • 3 Twin Beds

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Exterior

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Spa
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Restaurant
Air conditioning
4.7 out of 5, Exceptional, (1246)
The price is $637
per night
$806 total
includes taxes & fees
Dec 14 - Dec 15
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About this property

HOSHINOYA Tokyo

5-star ryokan in Chiyoda
Along with a restaurant, this ryokan has a snack bar/deli and coffee/tea in a common area. WiFi in public areas is free. Additionally, spa services, 24-hour room service, and concierge services are onsite.
HOSHINOYA Tokyo offers 84 accommodations with minibars and safes. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and toilets with an electronic bidet.

This Tokyo ryokan provides complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are 2 indoor hot springs and 2 outdoor hot springs open between 3:00 PM and midnight. The temperature in the hot springs is set to 97°F.

The ryokan offers a restaurant and a snack bar/deli. Public areas are equipped with complimentary wireless Internet access. HOSHINOYA Tokyo features hot springs. This luxury ryokan also offers spa services, a library, and multilingual staff. Guests can use the indoor pool and health club at a partner property.

HOSHINOYA Tokyo has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.
HOSHINOYA Tokyo has a restaurant on site.
Late night fare is available from 24-hour room service.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: JPY 4,752 for adults and JPY 1,600 for children
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 4 indoor/outdoor hot springs
  • Indoor pool (guest access)
  • Library
  • Shopping

Family friendly

  • Access to nearby indoor pool
  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service

Outdoors

  • Garden

Spa

  • 2 indoor hot springs
  • 2 outdoor hot springs
  • 4 indoor/outdoor hot springs
  • Hot springs open from 3:00 PM - midnight
  • Hot springs water temperature - 97 ºF
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa services
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 16 floors
  • Built in 2016
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Tatami (woven mat) flooring

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

This property is closed from January 12 2025 to January 15 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child per adult, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately JPY 4752 for adults and JPY 1600 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note: Dinner service is not available at this property.

We should mention

Hot springs access available from 3:00 PM to midnight
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

HOSHINOYA Tokyo Inn
HOSHINOYA
HOSHINOYA Tokyo Japan
HOSHINOYA Inn
HOSHINOYA Tokyo Tokyo
HOSHINOYA Tokyo Ryokan
HOSHINOYA Tokyo Ryokan Tokyo

HOSHINOYA Tokyo Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 459 out of 544 reviews" "
Rating 8 - Good. 51 out of 544 reviews" "
Rating 6 - Okay. 12 out of 544 reviews" "
Rating 4 - Poor. 14 out of 544 reviews" "
Rating 2 - Terrible. 8 out of 544 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Chelsea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location Close to Tokyo station Wonderful staff and service
Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

JINSOO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Hyoungsuk

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
unique luxury hotel in Tokyo
Hoshinoya Tokyo is a unique hotel, with tatami and wooden flooring throughout. The rooms have an elegant decor with a modern touch (TV hidden behind a mirror, multiple room dimming settings). The communal lounges on each floor, as well as the public bath on the top floor, along with cultural amenities (musical performances on the weekends) all make up a unique experience that you won't find at other hotels.
Stayed 3 nights in Jul 2024

10/10 Excellent

Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quality of service, attention to detail and ethereal ambience makes this a truly special respite from the hustle and bustle of Tokyo.
Stayed 2 nights in Jul 2024

10/10 Excellent

David, Irvine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and traditional hotel with great customer service. An excellent choice for families or for those just looking for some peace in Tokyo. The onsen was a special treat & my family thoroughly enjoyed. Walking distance to Tokyo station and very close to Otemachi Station. Would definitely stay here again.
Stayed 2 nights in Jun 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff and service are amazing and the Onsen is very clean, peaceful and relaxing. Highly recommended.
Stayed 1 night in May 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
traditional elegance in Tokyo
Stunning and engaging architecture. This place is not for everyone - for example, those who like typical gaudy Western style five star hotels with luxe golden fixtures etc. Also, the beds are traditional Japanese - so futon on the floor. We loved it! Service was impeccable and lovely.
Stayed 2 nights in May 2024

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotels I've ever stayed at. Thank you
Stayed 2 nights in Mar 2024

10/10 Excellent

Carmen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous hotel. Amazing staff as well. Rooms were spacious and beautiful. Lovely tea and snacks included as well. We used the Osen, gym nearby (extra change), hand the traditional dinner and breakfast in our room and toured around Tokyo. The hotel is located in the financial district which was a little too quiet on the weekends and none of the underground restaurants were open. Other than that, our experience was perfect. Would definitely recommend.

10/10 Excellent

RAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant & unique
Very pleasant stay and unique experience!
Stayed 3 nights in Mar 2024

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly the most beautiful oasis hotel. Extraordinary service and beauty. Incredibly private. Almost no interaction with other guests. The most luxurious ryokan possible. The onsen on the roof is magic. Highly recommend for a calm peaceful relaxing place to spend a few days upon arrival with jet lag. Would love to return.
Stayed 3 nights in Mar 2024

10/10 Excellent

Lynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2024

6/10 Okay

Youssef

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is incredible, the facilities are mind blowing. Everything about the hotel is exceptional. The Onsen is an incredible experience to have. The spa was the best I've ever been to. The only two complaints I have are the breakfast option was very expensive and it wasn't as tasty as all the other food I had in Tokyo. Additionally I wanted to invite a few of my friends to checkout the room while I changed for us to go out. The hotel gave me a very hard time stating that hotel policy doesn't allow guests, which is absurd. I'm staying at a hotel alone, if I want to invite someone to visit me, it's my own prerogative to do so.

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying at HOSHINOYA Tokyo. The property is truly a ryokan in the city that creates a quiet and peaceful environment. The natural onsen on the 17th floor makes the property very unique within Tokyo and we used it everyday. The staff were all very helpful and kind throughout our stay. We also had to cancel very short notice and they worked with us to reschedule even though we were outside their cancellation window; we really appreciated their willingness to accommodate us in a unique circumstance.
Stayed 6 nights in Feb 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must stay here when in Tokyo!
The most beautiful hotel I have ever stayed in! Love the hot springs and the japanese breakfast. The staff was wonderful!
Stayed 3 nights in Feb 2024

10/10 Excellent

Cameron

Stayed 2 nights in Feb 2024

10/10 Excellent

Jacqueline

2/10 Terrible

GUK

Liked: Cleanliness
Disliked: Staff & service, amenities
1st day we arrived was good with staff. 2nd day - Breakfast : Staff did not explained about food and food was not warm, it was cold. We need a water so i called staff but they did not answer so i went out of room and looking for staff. 3rd day (check out at 11:30) - when i went to reception to check out, staff did not say hello and did not asking any question like " how was stay in Hoshinoya?", they just gave to me paper to pay bill. I felt so upset about staff. I have been many Aman resort,Hyatt,Hilton,W hotel, Ritz carton and so on around world. Their staff so kind but Hoshinoya Staff are so terrible in reception. My daughter asked some drink when we check out, but staff laught and reject to give some drink. I felt so much terrible and very upset. I felt they ignore me. I did decide not use Hoshinoya hotel anymore in my life and tell my experience to my people. How staff say "No" when we ask some drinks when we check out? Is this your hotel's customer service rule? We spend about 1500yen per night, but service your your hotel less than 300yen per night's hotel. Thank you so much Hoshinoya's terrible customer service and I'll never forget the feeling of being ignored. for the rest of my life.
Stayed 2 nights in Dec 2023

10/10 Excellent

Daraphanh, West Covina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Daraphanh, West Covina

Traveled with partner
Liked: Cleanliness, amenities
Stayed 7 nights in Nov 2023

10/10 Excellent

Seonhee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traditional and wonderful ryokan
Stayed 3 nights in Dec 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible onsen!
Incredible onsen. Full stop. #1 reason to stay here. In such a dense city, this is a true luxury to have a tranquil rooftop onsen with indoor and outdoor areas. The design of the hotel, the arrival and check in experience, staff, service, are all top notch as well. Location is very convenient for seeing Ginza and Asakusa areas of Tokyo, as well as the Imperial Palace and gardens.
Stayed 2 nights in Nov 2023

10/10 Excellent

Sarah, Bellevue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hoshinoya is the perfect city escape. It’s a 2 mile n walk from the subway and has a fantastic traditional style Japanese hot spring on the top floor, which is honestly why we always choose it. The staff go above and beyond every time and will ensure that your stay is memorable. If you’re looking for a luxury experience that combines the traditional elements of a Japanese ryokan, this is it!!!
Stayed 2 nights in Nov 2023