&Here TOKYO UENO

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for &Here TOKYO UENO

Public bath
Public bath
Building design
Deluxe Family Room (Bunk) | In-room safe, travel crib, free WiFi, bed sheets
Lobby sitting area

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Parking available
  • Housekeeping
  • Laundry
  • Air conditioning
  • Free WiFi
  • Restaurant

Explore the area

Map
Ueno 2-chome 11-18, Tokyo, Tokyo, 110-0005
  • Ueno Park
    3 min walk
  • Ameyoko Shopping District
    4 min walk
  • University of Tokyo
    6 min walk
  • Tokyo (HND-Haneda)
    40 min drive

Room options

Superior Family Room (Japanese-Western-Style Room)

  • 388 sq ft
  • Lake view
  • Sleeps 4
  • 2 Twin Beds, 1 Twin Bunk Bed and 1 Twin Futon

Deluxe Family Room (Takumi)

  • 431 sq ft
  • City view
  • Sleeps 6
  • 2 Double Beds and 2 Twin Bunk Beds

Superior Twin Room (Japanese-Style Room)

  • 226 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Futons

Deluxe Suite (Bunk)

  • Lake view
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Bunk Beds

Superior Triple Room (Bunk)

  • 334 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Bunk Bed

Deluxe Family Room (Japanese-Western-Style Room)

  • 441 sq ft
  • Lake view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

Deluxe Family Room (Bunk)

  • 441 sq ft
  • Lake view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Bunk Beds

Superior Twin Room (Japanese-Western-Style Room)

  • 226 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

Accessible Twin Room (Western-Style Room)

  • 334 sq ft
  • City view
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed

Deluxe Family Room (Literature)

  • 441 sq ft
  • City view
  • Sleeps 6
  • 2 Double Beds and 2 Twin Futons

Superior Twin Room (Western-Style Room)

  • 226 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

Deluxe Family Room (Western-Style Room)

  • Lake view
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

Deluxe Suite (Japanese-Western-Style Room)

  • 581 sq ft
  • Lake view
  • Sleeps 6
  • 2 Twin Beds and 4 Twin Futons

Similar properties

About this property

&Here TOKYO UENO

3-star hotel in Ueno
This hotel features a restaurant, self parking, and laundry facilities. WiFi in public areas is free. Other amenities include multilingual staff and a vending machine.
&Here TOKYO UENO offers 145 air-conditioned accommodations with safes and slippers. 40-inch Smart televisions come with satellite channels.

Bathrooms include separate bathtubs and showers, toilets with an electronic bidet, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Housekeeping is provided daily.

The hotel offers a restaurant. Wireless Internet access is complimentary. This Tokyo hotel also offers a vending machine, multilingual staff, and laundry facilities. Parking is available onsite for a surcharge.

&Here TOKYO UENO has designated areas for smoking.

&Here TOKYO UENO has a restaurant on site.

Languages

English, Indonesian, Japanese, Spanish, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Self parking on site (JPY 3,300 per night)
  • Onsite parking includes off-street options

Food and drink

  • A restaurant

Family friendly

  • Children's dinnerware
  • Laundry facilities
  • Travel crib

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (59 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • Electric kettle

More

  • Air conditioning
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: JPY 3300 per night
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking, access to the public bathing facility, and high chair
This property accepts credit cards and mobile payments; cash is not accepted
Mobile payment options include: Alipay, PayPay, LINE Pay, R Pay, and WeChat Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

&Here TOKYO UENO Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 513 out of 661 reviews" "
Rating 8 - Good. 125 out of 661 reviews" "
Rating 6 - Okay. 15 out of 661 reviews" "
Rating 4 - Poor. 6 out of 661 reviews" "
Rating 2 - Terrible. 2 out of 661 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Chris

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
The staffs are mostly attentive and helpful! love their 24/7 self check in machine for late arrival.
Stayed 5 nights in Aug 2024

10/10 Excellent

Ida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Don

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 4 nights in Aug 2024

10/10 Excellent

Jessica

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel for families! We booked the Takumi room for our family of 4. It is so spacious that I would say 6 can fit. Back door of the hotel leads to the alley of night clubs but it still feels safe and clean to walk alone at night as everyone is very respectful. Closest metro station is Yushima.
Stayed 6 nights in Aug 2024

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with newly renovated facilities and room is perfect sizes with Japanese tatami sitting area. Room also has kitchenette with minimal kitchenware and big fridge which you can make simple meal in the room.
Stayed 6 nights in Aug 2024

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are family of 4. We got this family room with 2 bunk beds. Kitchenette. Sofa. Internet TV. Modern design. Spacious. Beautiful public bath. Location is good, walking distance to Ueno station or Keisei Skyliner to Narita. Plenty of restaurants and convenient stores nearby. Self service Amenities bar ( toiletries, tea, coffee , slippers etc) is at the lobby. The only complaint is the back alley is a red light district. Japanese girls in school uniforms combing the street looking for customers. Ok if you travel with your family/friends. But I don’t know how it feels for solo traveler.
Stayed 2 nights in Aug 2024

10/10 Excellent

Janicke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Suk Yin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is convenient, but the back door of the hotel is a nightclub, which seems not suitable for children.
Stayed 6 nights in Aug 2024

8/10 Good

Todd, Ventura

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & modern hotel. Nice cafe too. Close to great restaurants and convenience stores, shopping, karaoke, Ueno Park, and Ueno train station.
Stayed 3 nights in Aug 2024

10/10 Excellent

Michael

Stayed 2 nights in Aug 2024

10/10 Excellent

Yvonne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the best hotel I ever stayed in Tokyo! My kids loved the bunk beds, room is very spacious which I can place all my luggages out and still have load of space to walk around. And the view of the park from my room is amazing! Location is just too perfect for those need to take Skyliner to/from Narita airport, 4min walk to the station and nonetheless only 20-25min to Shibuya/Shinjuku/Tokyo station by train. Too many good things about this hotel, will definitely come back in the future.
Stayed 2 nights in Jul 2024

10/10 Excellent

Steven, Redwood City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jun 2024

10/10 Excellent

Mei

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Brand new property located right across the beautiful Ueno Park. 10 mins away from Ueno station and shopping area. Friendly and helpful staff always a plus!
Stayed 4 nights in Jul 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

CK

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 4 nights in Jul 2024

2/10 Terrible

Wang Mau Matthew

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
OVERRATED HOTEL
Guests had to use computer at lobby to do self check-in. However, the hotel only had 2 computers at the front desk. One of the unit broke down. So I had to wait for my turn on the only available computer. The family before me took about 10 mins to complete the check-in process. During my wait, I displayed dissatisfaction. An English speaking staff came to help me. She used her computer to complete the check-in for me. Before she showed up, a Japanese staff was at the check-in area. He just stood there and never offered any assistance. He could also help the family before me to expedite the self check-in process, but he didn't Hotel had a laundry room. The machine only accepted 100 yen coin. However, the laundry room didn't have any change machine. I had to go to convenient stores to change for coins. The area behind hotel had many clubs. I didn't feel safe at all. I would not bring my family to stay in this hotel again.
Stayed 2 nights in Jul 2024

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoy staying there 😃
Stayed 5 nights in Jul 2024

10/10 Excellent

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot tub on the top floor. Free ice coffee at cafe in lobby.
Stayed 9 nights in Jul 2024

8/10 Good

Eva

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is new and well located in Ueno by the Keisei airport line. There are many washers (400yen/load) and dryers (100yen/30min), as well as ice and water machines on the 2nd floor. There are also indoor and outdoor onsen on the top 14th floor. Given the high nightly rate of this hotel, I would expect more amenities or a larger room for two people. There’s an entrance at the back of the hotel, but be aware that in the evening the neighborhood turns into a red-light district. While it is safe, it can be awkward to walk around with kids. Overall, I would recommend this hotel.
Stayed 5 nights in Jul 2024

10/10 Excellent

Ester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Yvonne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the best hotel we stayed in our entire Japan trip. We were lucky to reserve the family room before its grand opening and locked in a lower price. We enjoyed every moment of staying at the hotel. It’s new and clean. We love the public bath on top of the building. We wish to come back and stay there again if they offer rooms with reasonable price. Thank you!
Stayed 6 nights in Jun 2024

10/10 Excellent

Julie, ST GEORGES BASIN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE HOTEL AND STAFF WERE GREAT. LOVED THE HOT WATER TUB AND FACILITIES
Stayed 6 nights in Jul 2024

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First the good, the staff is excellent and very helpful. The building is relatively new, has nice amenities, and we had a great view of Ueno park from our room and from the onsen upstairs. The location is convenient and there are many shopping, eating, and transportation options nearby. The things that make it a 4/5 are that, while new, the finishes in the building and rooms are not as nice as nice as some other properties. Also it should be know that one side of the hotel faces Ueno park but the other opens onto a street with lots of bars and nightlife. It is by no means unsafe since it is Japan afterall, but something to consider.
Stayed 3 nights in Apr 2024

4/10 Poor

WEN-CHENG

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024