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Hotel Chinzanso Tokyo

5.0 star property
VIP Access

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Chinzanso Tokyo

Garden
Indoor pool
Exterior
Premium bedding, minibar, in-room safe, desk
7 restaurants, breakfast, lunch, dinner served; Japanese cuisine

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
  • Hot Tub

Explore the area

Map
2-10-8 Sekiguchi, Bunkyo-ku, Tokyo, Tokyo, 112-8680
  • Chinzan-so Garden
    11 min walk
  • Waseda University
    12 min walk
  • Sunshine City Shopping Mall
    3 min drive
  • Tokyo (HND-Haneda)
    45 min drive

Room options

View all photos for Deluxe Room 1 King Bed, Non Smoking Garden View

Deluxe Room 1 King Bed, Non Smoking Garden View | Premium bedding, minibar, in-room safe, desk

Deluxe Room 1 King Bed, Non Smoking Garden View

  • 646 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking, City View / Lounge and Spa Access

Junior Suite, 1 King Bed, Non Smoking, City View / Lounge and Spa Access | Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Non Smoking, City View / Lounge and Spa Access

  • 645 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room 2 Single Beds, Non Smoking City View

Premium bedding, minibar, in-room safe, desk

Deluxe Room 2 Single Beds, Non Smoking City View

  • 592 sq ft
  • City view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Junior Suite, 2 Single Beds, Non Smoking, Garden View / Lounge and Spa Access

Premium bedding, minibar, in-room safe, desk

Junior Suite, 2 Single Beds, Non Smoking, Garden View / Lounge and Spa Access

  • 645 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Deluxe Garden Suite, 1 King Bed, Non Smoking / Lounge and Spa Access

Premium bedding, minibar, in-room safe, desk

Deluxe Garden Suite, 1 King Bed, Non Smoking / Lounge and Spa Access

  • 893 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room 2 Single Beds, Non Smoking, Garden View

Deluxe Room 2 Single Beds, Non Smoking, Garden View | Premium bedding, minibar, in-room safe, desk

Deluxe Room 2 Single Beds, Non Smoking, Garden View

  • 646 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking, Garden View / Lounge and Spa Access

Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Non Smoking, Garden View / Lounge and Spa Access

  • 645 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Garden Suite, 1 King Bed, Non Smoking / Lounge and Spa Access

Premium bedding, minibar, in-room safe, desk

Premier Garden Suite, 1 King Bed, Non Smoking / Lounge and Spa Access

  • 1001 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Garden Suite, 2 Single Beds, Non Smoking / Lounge and Spa Access

Premium bedding, minibar, in-room safe, desk

Premier Garden Suite, 2 Single Beds, Non Smoking / Lounge and Spa Access

  • 1001 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Superior Room 1 King Bed, Non Smoking Garden View

Premium bedding, minibar, in-room safe, desk

Superior Room 1 King Bed, Non Smoking Garden View

  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room 2 Single Beds, Non Smoking Garden View

Premium bedding, minibar, in-room safe, desk

Superior Room 2 Single Beds, Non Smoking Garden View

  • 484 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Deluxe Room 1 King Bed, Non Smoking, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Room 1 King Bed, Non Smoking, City View

  • 592 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin with Tatami Space, Non Smoking

Premium bedding, minibar, in-room safe, desk

Deluxe Twin with Tatami Space, Non Smoking

  • 689 sq ft
  • Sleeps 5
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Junior Suite, 2 Single Beds, Non Smoking, City View / Lounge and Spa Access

Premium bedding, minibar, in-room safe, desk

Junior Suite, 2 Single Beds, Non Smoking, City View / Lounge and Spa Access

  • 645 sq ft
  • City view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Deluxe Garden Suite, 2 Single Beds, Non Smoking / Lounge and Spa Access

Premium bedding, minibar, in-room safe, desk

Deluxe Garden Suite, 2 Single Beds, Non Smoking / Lounge and Spa Access

  • 893 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Run of the House 2 Twin beds, Non Smoking

Premium bedding, minibar, in-room safe, desk

Run of the House 2 Twin beds, Non Smoking

  • 484 sq ft
  • City view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Run of the House 1 King bed, Non Smoking

Run of the House 1 King bed, Non Smoking | Premium bedding, minibar, in-room safe, desk

Run of the House 1 King bed, Non Smoking

  • 484 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Prime Deluxe Garden Suite, 1 King Bed, Non Smoking

Separate tub and shower, rainfall showerhead, designer toiletries

Prime Deluxe Garden Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Prime Executive King Suite City View

Premium bedding, minibar, in-room safe, desk

Prime Executive King Suite City View

  • Sleeps 3
  • 1 King Bed

View all photos for Prime Deluxe King Room With Garden View

Premium bedding, minibar, in-room safe, desk

Prime Deluxe King Room With Garden View

  • Sleeps 3
  • 1 King Bed

View all photos for Prime Executive King Suite Garden View

Premium bedding, minibar, in-room safe, desk

Prime Executive King Suite Garden View

  • Sleeps 3
  • 1 King Bed

View all photos for Prime Deluxe King Room With City View

Premium bedding, minibar, in-room safe, desk

Prime Deluxe King Room With City View

  • Sleeps 3
  • 1 King Bed

View all photos for Premier Garden Suite, 2 Single Beds, Non Smoking

Separate tub and shower, rainfall showerhead, designer toiletries

Premier Garden Suite, 2 Single Beds, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Prime Executive Twin Suite Garden View

42-inch LCD TV with digital channels, TV, pay movies

Prime Executive Twin Suite Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking, Garden View

Living area | 42-inch LCD TV with digital channels, TV, pay movies

Junior Suite, 1 King Bed, Non Smoking, Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Premier King Room with City View Non smoking

Premium bedding, minibar, in-room safe, desk

Premier King Room with City View Non smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Prime Deluxe Twin Room with City View

Premium bedding, minibar, in-room safe, desk

Prime Deluxe Twin Room with City View

  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe King Room With City View-Non-Smoking

Premium bedding, minibar, in-room safe, desk

Deluxe King Room With City View-Non-Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Prime Superior King Room with Garden View

Premium bedding, minibar, in-room safe, desk

Prime Superior King Room with Garden View

  • Sleeps 3
  • 1 King Bed

View all photos for Prime Superior King Room With City View

Premium bedding, minibar, in-room safe, desk

Prime Superior King Room With City View

  • Sleeps 3
  • 1 King Bed

View all photos for Prime Superior Twin Room with City View

Premium bedding, minibar, in-room safe, desk

Prime Superior Twin Room with City View

  • Sleeps 3
  • 2 Double Beds

View all photos for Premier King Suite with City View

Premium bedding, minibar, in-room safe, desk

Premier King Suite with City View

  • Sleeps 2
  • 1 King Bed

View all photos for Run Of House(Twin Bed)

Premium bedding, minibar, in-room safe, desk

Run Of House(Twin Bed)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Run Of House(King Bed)

Premium bedding, minibar, in-room safe, desk

Run Of House(King Bed)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Single Beds, Non Smoking, Garden View

Living area | 42-inch LCD TV with digital channels, TV, pay movies

Junior Suite, 2 Single Beds, Non Smoking, Garden View

  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Twin Room with City View Non smoking

Premium bedding, minibar, in-room safe, desk

Premier Twin Room with City View Non smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Prime Executive Twin Suite City View

Premium bedding, minibar, in-room safe, desk

Prime Executive Twin Suite City View

  • Sleeps 3
  • 2 Double Beds

View all photos for Prime Deluxe Garden Suite, 2 Single Beds, Non Smoking

Living area | 42-inch LCD TV with digital channels, TV, pay movies

Prime Deluxe Garden Suite, 2 Single Beds, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Garden Suite, 1 King Bed, Non Smoking

Separate tub and shower, rainfall showerhead, designer toiletries

Premier Garden Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Prime Deluxe Twin Room with Garden View

Premium bedding, minibar, in-room safe, desk

Prime Deluxe Twin Room with Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Twin Suite with City View

Premium bedding, minibar, in-room safe, desk

Premier Twin Suite with City View

  • Sleeps 2
  • 2 Twin Beds

View all photos for Prime Superior Twin Room with Garden View

Premium bedding, minibar, in-room safe, desk

Prime Superior Twin Room with Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Prime Deluxe Room With City View

Premium bedding, minibar, in-room safe, desk

Prime Deluxe Room With City View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Prime Superior Room With Garden View

Premium bedding, minibar, in-room safe, desk

Prime Superior Room With Garden View

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Prime Deluxe Room With Garden View

Premium bedding, minibar, in-room safe, desk

Prime Deluxe Room With Garden View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Prime Superior Room With City View

Premium bedding, minibar, in-room safe, desk

Prime Superior Room With City View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Prime Executive Suite City View

Premium bedding, minibar, in-room safe, desk

Prime Executive Suite City View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Prime Executive Suite Garden View

Premium bedding, minibar, in-room safe, desk

Prime Executive Suite Garden View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

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About this property

Hotel Chinzanso Tokyo

5-star hotel in Bunkyo
This hotel features 7 restaurants, a full-service spa, and an indoor pool. WiFi in public areas is free. Additionally, a 24-hour fitness center, a bar/lounge, and a sauna are onsite.
Hotel Chinzanso Tokyo offers 265 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. 42-inch LCD televisions come with digital channels and pay movies. Guests can make use of the in-room refrigerators and espresso makers. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

Guests under 4 years old are not allowed in the swimming pool or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

YU, THE SPA has couples treatment room(s). Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a spa tub. The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 4 years old are not allowed in the spa. There are hot springs open between 8:00 AM and 6:00 PM.
In addition to a full-service spa, Hotel Chinzanso Tokyo features hot springs and an indoor pool. Dining is available at one of the hotel's 7 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wired and wireless Internet access.

Event facilities measuring 77619 square feet (7211 square meters) include conference space. This luxury hotel also offers a spa tub, a 24-hour fitness center, and a sauna. Onsite parking is available (surcharge), along with a car charging station.

Hotel Chinzanso Tokyo has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Miyuki - This restaurant specializes in Japanese cuisine and serves breakfast, lunch, and dinner.
IL Teatro - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Open daily.
Kinsui - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.
The Bistro - This bistro specializes in Fusion cuisine and serves lunch and dinner. Open daily.
Mokushundo - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.
Late night fare is available from 24-hour room service.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Self parking on site (JPY 1,000 per night)
  • Valet parking on site (JPY 2,000 per night)

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: JPY 6,095 per person
  • 7 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • IL Teatro
  • Kinsui
  • Miyuki
  • Mokushundo
  • The Bistro

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Full-service spa
  • Hot spring
  • Indoor pool
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 39 meeting rooms
  • 77,619 square feet of conference space

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot spring
  • Hot springs open from 8:00 AM - 6:00 PM
  • Hot springs water temperature - 104 ºF
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Spa tub

Accessibility

  • No elevator

More

  • 1 building
  • 14 floors
  • Banquet hall
  • Built in 1991
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with digital channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Fees apply to access the spa area (pool, hot spring, and fitness facility) unless guests are booked in a Spa Access room category.
Guests must be at least 20 years to stay in a smoking room.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of JPY 11385 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for JPY 12650.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately JPY 6095 per person
  • Self parking fee: JPY 1000.00 per night
  • Valet parking fee: JPY 2000.00 per night
  • Pet fee: JPY 11385 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: JPY 12650.0 per day
  • Facilities fee: JPY 4400 per person, per day and includes use of: sauna; spa tub; spa; swimming pool; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 10:00 PM
Hot springs access available from 8:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
Guests under 4 years old are not allowed in the swimming pool or spa tub
Guests under 4 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision
Guests with tattoos are not able to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Chinzanso
Chinzanso Hotel
Chinzanso Hotel Tokyo
Chinzanso Tokyo
Chinzanso Tokyo Hotel
Hotel Chinzanso
Hotel Chinzanso Tokyo
Tokyo Chinzanso
4 Seasons Hotel Tokyo At Chinzan-So
Bunkyo Four Seasons
Four Seasons Bunkyo
Four Seasons Hotel Bunkyo
Hotel Chinzanso Tokyo Japan
Four Seasons Tokyo
Hotel Chinzanso Tokyo Hotel
Hotel Chinzanso Tokyo Tokyo
Hotel Chinzanso Tokyo Hotel Tokyo

Hotel Chinzanso Tokyo Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 836 out of 1000 reviews" "
Rating 8 - Good. 122 out of 1000 reviews" "
Rating 6 - Okay. 22 out of 1000 reviews" "
Rating 4 - Poor. 10 out of 1000 reviews" "
Rating 2 - Terrible. 10 out of 1000 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and quality.
Stayed 2 nights in Sep 2024

10/10 Excellent

Kittikhun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always nice place to stay in Tokyo.
Stayed 4 nights in Sep 2024

10/10 Excellent

Kittikhun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanted to take a moment to express my gratitude for always providing the best service during my stays. I truly love staying at your hotel whenever I am in Japan, as the hospitality and comfort you offer make every visit enjoyable. Thank you for consistently making my experience memorable, and I look forward to staying with you again in the future.
Stayed 3 nights in Sep 2024

10/10 Excellent

Shamsara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Sep 2024

10/10 Excellent

YONG BUM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful gardens. Staff went above and beyond to ensure that we had a good stay
Stayed 9 nights in Sep 2024

8/10 Good

viktoriya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
only 2 downsides-no early check in available and no bus shuttle to Haneda airport even they have bus stop stating bus to Narita and Haneda airport.
Stayed 4 nights in Sep 2024

10/10 Excellent

CHARLES

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 6 nights in May 2024

10/10 Excellent

Xiao Patty

Stayed 1 night in Aug 2024

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not ask for friendly staff. Very happy to return in the future.
Stayed 5 nights in Sep 2024

10/10 Excellent

Daniel

Business traveler
Amazing stay. The service was incredible, particular the concierge desk and house keeping
Stayed 6 nights in Sep 2024

10/10 Excellent

Jami

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant old world charm. Exquisite gardens. Best service
Stayed 2 nights in Sep 2024

10/10 Excellent

Chrysti

Stayed 5 nights in Aug 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

6/10 Okay

Ayelet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably not
Rooms are nice and large. Good service, though housekeeping was sloppy. Breakfast was disappointing. Cafe too. Pricey and not tasty. Location is far away from anything, meaning that every outing includes additional hour or so on public transportation (or half hour in a taxi). We were surprised, even upset, to learn that we need to pay additional $30 per person per day to enter the pool. This is the first time I’m asked to pay extra to enter a hotel pool in which I’m a fully paid guest.
Stayed 7 nights in Aug 2024

10/10 Excellent

YURI

Stayed 2 nights in Aug 2024

10/10 Excellent

Wencheng

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic service and wonderful garden scenic view with fog at night
Stayed 3 nights in Sep 2024

10/10 Excellent

Francesco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2024

6/10 Okay

Patrick, NYC

Traveled with family
Liked: Staff & service, property conditions & facilities
We liked the traditional Japanese feel and the cleanliness of the hotel. We did not like the prices for all the food. We literally ate at two Michelin star places that were less expensive and much better. The breakfast is expensive and mediocre at best. We ended up going to Ginza most days and having Breakfast at the Bulgari or Park Hyatt in Roppongi Hills. Better and cheaper. The location was also another problem. Just too far from everything. We ate at the Stone Restaurant one night and could not believe how much it was for average food. Also, they charge extra to use the pool. Will definitely being staying elsewhere when we go back for our 5th trip.
Stayed 6 nights in Aug 2024

10/10 Excellent

Xiao Ling

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the whole experience!
Stayed 4 nights in Sep 2024

10/10 Excellent

Leticia, New Boston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Payam

Liked: Cleanliness, staff & service, property conditions & facilities
An amazing property with an amazing staff. Gorgeous grounds as well.
Stayed 1 night in Aug 2024

10/10 Excellent

Adeline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful garden and the sea cloud show is fantastic!
Stayed 3 nights in Aug 2024

10/10 Excellent

Yuliana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the hotel with my two kids. Staff was wonderful - very polite and helpful, they anticipated our every need and seemed genuinely happy to help. The garden is stunning, and we spent a lot of time enjoying it - going for walks, the mist clouds are very cool, and the garden is lit during the night hours, so you can enjoy it the entire time it’s open until 11 pm. There aren’t a lot of things to do around the hotel, but I enjoyed it being tucked away from the busier parts of Tokyo. The spa is great, we spent a few days enjoying the pool, steam rooms, as well as outdoor and indoor hot springs. If I had to nitpick, the interior is a bit dated, but the hotel is very clean and well maintained.
Stayed 9 nights in Aug 2024