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Hotel East 21 Tokyo

4.0 star property

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Photo gallery for Hotel East 21 Tokyo

Seasonal outdoor pool
[Non-Smoking] Concept Room (Tokyo Skytree View) | Down comforters, desk, blackout drapes, iron/ironing board
Exterior
Lobby
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Room service
  • Parking available

Explore the area

Map
6-3-3 Toyo, Koto-ku, Tokyo, Tokyo-to, 135-0016
  • Tokyo Museum of Contemporary Art
    ‪14 min walk‬
  • Urban Dock LaLaport Toyosu
    ‪4 min drive‬
  • KidZania Tokyo
    ‪4 min drive‬
  • Tokyo (HND-Haneda)
    ‪27 min drive‬

Room options

View all photos for [Non-Smoking] Deluxe Twin Room (with 1 Extra bed and 1 Sofa Bed)

[Non-Smoking] Deluxe Twin Room (with 1 Extra bed and 1 Sofa Bed) | Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Deluxe Twin Room (with 1 Extra bed and 1 Sofa Bed)

  • 371 sq ft
  • Sleeps 6
  • 3 Twin Beds and 1 Twin Sofa Bed

View all photos for [Non-Smoking] Single Room

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Single Room

  • 215 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for [Non-Smoking] Double Room

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Double Room

  • 290 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for [Non-Smoking] Wide Single (19.5spm/ For 2 People)

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Wide Single (19.5spm/ For 2 People)

  • 210 sq ft
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for [Non-Smoking] Business Single (15sqm/ For 2 People), 1 single bed

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Business Single (15sqm/ For 2 People), 1 single bed

  • 161 sq ft
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for [Non-Smoking] Suite (City View)

[Non-Smoking] Suite (City View) | Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Suite (City View)

  • 581 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for [Non-Smoking] Japanese Style Room (54sqm) (For 4 People)

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Japanese Style Room (54sqm) (For 4 People)

  • 581 sq ft
  • City view
  • Sleeps 4
  • 4 Twin Futons

View all photos for [Non-Smoking] Deluxe Family Twin Room (with 1 Extra bed + 1 Sofa bed)

[Non-Smoking] Deluxe Family Twin Room (with 1 Extra bed + 1 Sofa bed) | Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Deluxe Family Twin Room (with 1 Extra bed + 1 Sofa bed)

  • 452 sq ft
  • Sleeps 6
  • 3 Twin Beds and 1 Twin Sofa Bed

View all photos for [Non-Smoking] Concept Room (Tokyo Skytree View)

[Non-Smoking] Concept Room (Tokyo Skytree View) | Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Concept Room (Tokyo Skytree View)

  • 452 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for [Non-Smoking] Deluxe Double Room

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Deluxe Double Room

  • 371 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for [Non-Smoking] Business Single Room

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Business Single Room

  • 161 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for [Non-Smoking] Wide Single Room

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Wide Single Room

  • 210 sq ft
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for [Non-Smoking] Superior Twin Room (For 2 People) (Available Only 1 room on the same floor)

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Superior Twin Room (For 2 People) (Available Only 1 room on the same floor)

  • Sleeps 4
  • 2 Twin Beds

View all photos for [Non-Smoking] Superior Twin Room (Single Use) (Available Only 1 room on the same floor)

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Superior Twin Room (Single Use) (Available Only 1 room on the same floor)

  • Sleeps 2
  • 2 Twin Beds

View all photos for [Non-Smoking] Superior Twin Room with Extra Bed (Available Only 1 room on the same floor)

[Non-Smoking] Superior Twin Room with Extra Bed (Available Only 1 room on the same floor) | Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Superior Twin Room with Extra Bed (Available Only 1 room on the same floor)

  • 333 sq ft
  • Sleeps 5
  • 3 Twin Beds

View all photos for [Non-Smoking] Standard Twin Room (Single Use)

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Standard Twin Room (Single Use)

  • Sleeps 2
  • 2 Twin Beds

View all photos for [Non-Smoking] Twin Room

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Twin Room

  • 290 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for [Non-Smoking] Japanese Style Room (54sqm) (For 2 People)

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Japanese Style Room (54sqm) (For 2 People)

  • Sleeps 4
  • 2 Twin Futons

View all photos for [Non-Smoking] Japanese Style Room (54sqm) (For 3 People)

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Japanese Style Room (54sqm) (For 3 People)

  • Sleeps 3
  • 3 Twin Futons

View all photos for [Non-Smoking] Deluxe Family Twin Room (For 2 People)

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Deluxe Family Twin Room (For 2 People)

  • Sleeps 4
  • 2 Twin Beds

View all photos for [Non-Smoking] Deluxe Double Room (Single Use)

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Deluxe Double Room (Single Use)

  • Sleeps 1
  • 1 Twin Bed

View all photos for [Non-Smoking] Deluxe Twin Room (For 2 People)

[Non-Smoking] Deluxe Twin Room (For 2 People) | Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Deluxe Twin Room (For 2 People)

  • Sleeps 4
  • 2 Twin Beds

View all photos for [Non-Smoking] Standard Twin Room with Extra bed (For 3 People)

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Standard Twin Room with Extra bed (For 3 People)

  • 290 sq ft
  • Sleeps 5
  • 2 Twin Beds

View all photos for [Non-Smoking] Deluxe Twin Room with Extra Bed (For 3 People)

[Non-Smoking] Deluxe Twin Room with Extra Bed (For 3 People) | Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Deluxe Twin Room with Extra Bed (For 3 People)

  • Sleeps 3
  • 2 Twin Beds

View all photos for [Non-Smoking] Standard Double (Single Use)

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Standard Double (Single Use)

  • Sleeps 2
  • 1 Double Bed

View all photos for [Non-Smoking] Deluxe Family Twin Room with Extra bed (For 3 People)

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Deluxe Family Twin Room with Extra bed (For 3 People)

  • Sleeps 5
  • 2 Twin Beds

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About this property

Hotel East 21 Tokyo

4-star hotel in Koto
4 restaurants, a bar/lounge, and a coffee shop/cafe are available at this hotel. Free WiFi in public areas and free train station drop-off are also provided. Other amenities include self parking, a microwave in a common area, and a seasonal outdoor pool.
Hotel East 21 Tokyo offers 394 air-conditioned accommodations with slippers and hair dryers. Beds feature down comforters. Guests can surf the web using the complimentary wired and wireless Internet access.

Bathrooms include shower/tub combinations, bidets, toilets with an electronic bidet, and complimentary toiletries. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a seasonal outdoor pool.

Guests under 18 years old are not allowed in the fitness facility.

Dining is available at one of the hotel's 4 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. 7 meeting rooms are available. For a surcharge, an airport shuttle at scheduled times is offered to guests. This Tokyo hotel also offers a seasonal outdoor pool, multilingual staff, and concierge services. Onsite parking is available (surcharge).

Hotel East 21 Tokyo has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 10:30 AM.
Brasserie Harmony - This restaurant specializes in French cuisine and serves breakfast, lunch, and dinner.
Toen - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
Sazanka - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.
Kiba Teppanyaki - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.
Un Bakery Shop - This café serves light fare only. Open daily.
Room service (during limited hours) is available.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 8:00 AM to 4:00 PM at scheduled times
  • Free train station drop-off shuttle from 7:00 AM to noon
  • Train station shuttle at scheduled times
  • Self parking on site (JPY 1,500 per night; includes in/out privileges)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 10:30 AM on weekends; JPY 3,050 for adults and JPY 1,500 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Brasserie Harmony
  • Kiba Teppanyaki
  • Sazanka
  • Toen
  • Un Bakery Shop

Things to do

  • Seasonal outdoor pool
  • Shopping

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 7 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

More

  • 21 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • TV

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Children ages 0-3 are not permitted in the seasonal outdoor pool. Children ages 0-16 are not permitted in the pool from 5-9 PM.
This property offers airport shuttle pickup and drop off service from Haneda and Narita Airport.
Check-in times vary by room type. Guests booked in room types indicating 9 PM check-in should arrive at that time.
Children under 3 years old are not permitted in the seasonal outdoor garden pool.
Meals are not included in the room rate for children ages 6 and younger included in the reservation.
Pool hours are 10 AM-9 PM July 15-31. The pool is closed 4-5 PM daily for maintenance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child per adult, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately JPY 3050 for adults and JPY 1500 for children
  • Airport shuttle fee: JPY 1100 per person (one-way)
  • Airport shuttle fee per child: JPY 550 (one-way), (from 6 to 12 years old)
  • Self parking fee: JPY 1500 per night (in/out privileges)
  • Pool fee: JPY 9000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Health club facilities (pool, fitness center, sauna, spa tub) are available only to members (surcharge). Guests who wish to access these facilities must pay an initial health club member fee as well as the yearly membership fee. Non-members are not permitted to use the health club facilities.

We should mention

The seasonal pool will be open from July to September
Pool access available from noon to 9:00 PM
Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility
Guests with tattoos are not able to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

East 21 Tokyo
Hotel East 21 Tokyo
Tokyo East 21
Tokyo East 21 Hotel
Hotel East 21
East 21 Tokyo Koto
East 21 Tokyo Hotel
Hotel East 21 Tokyo Japan
Hotel East 21 Tokyo Hotel
Hotel East 21 Tokyo Tokyo
Hotel East 21 Tokyo Hotel Tokyo

Hotel East 21 Tokyo Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 612 out of 1001 reviews
Rating 8 - Good. 280 out of 1001 reviews
Rating 6 - Okay. 75 out of 1001 reviews
Rating 4 - Poor. 26 out of 1001 reviews
Rating 2 - Terrible. 8 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Laura Marie, Batley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Nov 2024

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, very helpful & friendly staff 😀👍👍👍 Thank you very much
Stayed 7 nights in Nov 2024

6/10 Okay

SengChong

Traveled with family
Liked: Cleanliness
Good price for 4 star hotel, well located
Family trip, last night in Japan. Hotel well located on top of podium with supermarkets, restaurants, cafes, all the services that you might need. Hotel is old, you can see its former grandeur in the fittings and finishing etc. It is clean and well maintained tho. Limo bus pickup for Narita and Haneda airports from doorstep. Only negative was the grumpy and rude female staff at check in counter on 20/11/24 at around 1930h. She snatched the passports from my hand, snapped short replies, showed a most unpleasant unsmiling face thru the 5 min check in process. In 10 days of our Japan holiday, she was the only rude and rough person we encountered. Suggest hotel counsel and retrain the person.
Stayed 1 night in Nov 2024

8/10 Good

Joseph

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenience area
Stayed 2 nights in Oct 2024

10/10 Excellent

Tomoko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

eleonor

Liked: Cleanliness, staff & service, property conditions & facilities
Great! Would recommend
Stayed 9 nights in Nov 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jul 2024

8/10 Good

Lizhu

Liked: Cleanliness, staff & service, property conditions & facilities
Quite a bit to f walk to a subway station.
Stayed 3 nights in Oct 2024

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Oct 2024

8/10 Good

Joseph

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to super market and restaurant within a walking distance.
Stayed 4 nights in Oct 2024

10/10 Excellent

Benny

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and helpful.
Stayed 2 nights in Oct 2024

8/10 Good

Gary, Rego Park

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with a beautiful lobby located in a quiet neighborhood full of shops and restaurants. Service is good and staff tries to help you anyway they can. Communicating is difficult due to the language barrier, but this is no Europe. Take an electronic translator with you. Rooms are OK, if a bit of outdated with a dim lighting and lack of night tables. Bathroom lighting is very dim and absence of magnifying mirror makes it difficult to do all your necessary hygiene procedures. I think all above said is all acceptable to the point. What is not acceptable, that the hotel chargers ¥4400 every time you want to use health club and swimming pool. It is certainly doesn't adhere to the standards of world-class properties around the globe. Especially, at this hotel's price point. That is simply unacceptable. Overall, if you don't plan to use the health club and reserve this place far in advance for a good price, go for it. Otherwise, much better properties are available.
Stayed 4 nights in Oct 2024

8/10 Good

Kay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is old, rooms are small, though clean. The room with 2 standard beds with an extra bed is the same size as the normal 2 standard beds, they just squeeze another bed into the small room. They charge higher price and a lot extra tax. Breakfast is not included and they charge ¥6500 per person for breakfast. There is a currency exchange machine and the rate is pretty good. This place is convenient, a limouzine bus stop is right at the hotel, 30 minutes to HND and one and half hour to NRT. There are also many places to eat nearby and a shopping mall plus a supermarket. You don't need to go to Lawson cross street like we did if you want to just grab something quick, the supermarket has all you need and all is much cheaper. The subway station is about 10-minute walk.
Stayed 5 nights in Oct 2024

10/10 Excellent

david

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Nevin

Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

champawattie

Liked: Cleanliness, staff & service, amenities
Lots of restaurants. Shopping shuttle to train Station. View from rooms was beautiful. Staff was wonderful and friendly Buffet breakfast was exceptional and excellent. Overall i would recommend stay.excellent hotel
Stayed 6 nights in Oct 2024

10/10 Excellent

PETER

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property Art Deco in style. Location is perfect to catch the metro from Toyocho station to Tokyo, Shibuya & other areas. Everywhere is clean & maintained every day. Outdoor pool facilities closed on the day we travelled & feel we should have been told about this point clearly as well as anyone with tattoos are not allowed to use it. Indoor is available for a fee which we did not use in the end.
Stayed 10 nights in Oct 2024

6/10 Okay

Hunter

Disliked: Staff & service
Stayed 11 nights in Jun 2024

10/10 Excellent

Gary, Rego Park

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magical property is clean, elegant and upscale. Amazing staff is trying to help anyway they can.
Stayed 3 nights in Oct 2024

10/10 Excellent

christopher vincent

Traveled with family
Liked: Amenities
Loved every second of our stay thank you
Stayed 9 nights in Oct 2024

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to get to the metro train station. Restaurants were open late in the area.
Stayed 5 nights in Sep 2024

8/10 Good

Adeline

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
This hotel was decent. The only issue I had was the room had a lot of old stains on the carpet but everything else was clean. The hotel is about a 15 minute walk to the nearest train station. A big plus is having a shuttle to two stations which is great but you will need to make sure to check what time they leave as they are only avaliable during the mornings to day time, not evenings. Beds were pretty comforable and what not
Stayed 3 nights in Sep 2024

6/10 Okay

Iztok

Stayed 1 night in Sep 2024

10/10 Excellent

Christele

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024