Hotel East 21 Tokyo

4.0 star property

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel East 21 Tokyo

Exterior
Seasonal outdoor pool
Exterior
Down comforters, desk, blackout drapes, iron/ironing board
Daily cooked-to-order breakfast (JPY 3050 per person)

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Pool
  • Room service
  • Parking available

Explore the area

Map
6-3-3 Toyo, Koto-ku, Tokyo, Tokyo-to, 135-0016
  • Tokyo Museum of Contemporary Art
    14 min walk
  • サイゼリヤ
    1 min walk
  • Toyocho Station
    7 min walk
  • Tokyo (HND-Haneda)
    27 min drive

Room options

[Non-Smoking] Deluxe Twin Room (with 1 Extra bed and 1 Sofa Bed)

  • 371 sq ft
  • Sleeps 6
  • 3 Twin Beds and 1 Twin Sofa Bed

[Non-Smoking] Single Room

  • 215 sq ft
  • Sleeps 2
  • 1 Twin Bed

[Non-Smoking] Double Room

  • 290 sq ft
  • Sleeps 3
  • 1 Double Bed

[Non-Smoking] Wide Single (19.5spm/ For 2 People)

  • 210 sq ft
  • Sleeps 2
  • 1 Large Twin Bed

[Non-Smoking] Business Single (15sqm/ For 2 People), 1 single bed

  • 161 sq ft
  • Sleeps 2
  • 1 Large Twin Bed

[Non-Smoking] Suite (City View)

  • 581 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

[Non-Smoking] Japanese Style Room (54sqm) (For 4 People)

  • 581 sq ft
  • City view
  • Sleeps 4
  • 4 Twin Futons

[Non-Smoking] Deluxe Family Twin Room (with 1 Extra bed + 1 Sofa bed)

  • 452 sq ft
  • Sleeps 6
  • 3 Twin Beds and 1 Twin Sofa Bed

[Non-Smoking] Concept Room (Tokyo Skytree View)

  • 452 sq ft
  • Sleeps 3
  • 1 Double Bed

[Non-Smoking] Deluxe Double Room

  • 371 sq ft
  • Sleeps 3
  • 1 Double Bed

[Non-Smoking] Business Single Room

  • 161 sq ft
  • Sleeps 2
  • 1 Twin Bed

[Non-Smoking] Wide Single Room

  • 210 sq ft
  • Sleeps 2
  • 1 Large Twin Bed

[Non-Smoking] Superior Twin Room (For 2 People) (Available Only 1 room on the same floor)

  • Sleeps 4
  • 2 Twin Beds

[Non-Smoking] Superior Twin Room (Single Use) (Available Only 1 room on the same floor)

  • Sleeps 2
  • 2 Twin Beds

[Non-Smoking] Superior Twin Room with Extra Bed (Available Only 1 room on the same floor)

  • 333 sq ft
  • Sleeps 5
  • 3 Twin Beds

[Non-Smoking] Standard Twin Room (Single Use)

  • Sleeps 2
  • 2 Twin Beds

[Non-Smoking] Twin Room

  • 290 sq ft
  • Sleeps 4
  • 2 Twin Beds

[Non-Smoking] Japanese Style Room (54sqm) (For 2 People)

  • Sleeps 4
  • 2 Twin Futons

[Non-Smoking] Japanese Style Room (54sqm) (For 3 People)

  • Sleeps 3
  • 3 Twin Futons

[Non-Smoking] Deluxe Family Twin Room (For 2 People)

  • Sleeps 4
  • 2 Twin Beds

[Non-Smoking] Deluxe Double Room (Single Use)

  • Sleeps 1
  • 1 Twin Bed

[Non-Smoking] Deluxe Twin Room (For 2 People)

  • Sleeps 4
  • 2 Twin Beds

[Non-Smoking] Standard Twin Room with Extra bed (For 3 People)

  • 290 sq ft
  • Sleeps 5
  • 2 Twin Beds

[Non-Smoking] Deluxe Twin Room with Extra Bed (For 3 People)

  • Sleeps 3
  • 2 Twin Beds

[Non-Smoking] Standard Double (Single Use)

  • Sleeps 2
  • 1 Double Bed

[Non-Smoking] Deluxe Family Twin Room with Extra bed (For 3 People)

  • Sleeps 5
  • 2 Twin Beds

About this property

Hotel East 21 Tokyo

4-star hotel in Koto
4 restaurants, a bar/lounge, and a coffee shop/cafe are available at this hotel. Free WiFi in public areas and free train station drop-off are also provided. Other amenities include self parking, a microwave in a common area, and a seasonal outdoor pool.
Hotel East 21 Tokyo offers 394 air-conditioned accommodations with slippers and hair dryers. Beds feature down comforters. Guests can surf the web using the complimentary wired and wireless Internet access.

Bathrooms include shower/tub combinations, bidets, toilets with an electronic bidet, and complimentary toiletries. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a seasonal outdoor pool.

Guests under 18 years old are not allowed in the fitness facility.

Dining is available at one of the hotel's 4 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. 7 meeting rooms are available. For a surcharge, an airport shuttle at scheduled times is offered to guests. This Tokyo hotel also offers a seasonal outdoor pool, multilingual staff, and concierge services. Onsite parking is available (surcharge).

Hotel East 21 Tokyo has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 10:30 AM.
Brasserie Harmony - This restaurant specializes in French cuisine and serves breakfast, lunch, and dinner.
Toen - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
Sazanka - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.
Kiba Teppanyaki - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.
Un Bakery Shop - This café serves light fare only. Open daily.
Room service (during limited hours) is available.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 8:00 AM to 4:00 PM at scheduled times
  • Free train station drop-off shuttle from 7:00 AM to noon
  • Train station shuttle at scheduled times
  • Self parking on site (JPY 1,500 per night; includes in/out privileges)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 10:30 AM on weekends; JPY 3,050 for adults and JPY 1,500 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Brasserie Harmony
  • Kiba Teppanyaki
  • Sazanka
  • Toen
  • Un Bakery Shop

Things to do

  • Seasonal outdoor pool
  • Shopping

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 7 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

More

  • 21 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • TV

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Children ages 0-3 are not permitted in the seasonal outdoor pool. Children ages 0-16 are not permitted in the pool from 5-9 PM.
This property offers airport shuttle pickup and drop off service from Haneda and Narita Airport.
Check-in times vary by room type. Guests booked in room types indicating 9 PM check-in should arrive at that time.
Children under 3 years old are not permitted in the seasonal outdoor garden pool.
Meals are not included in the room rate for children ages 6 and younger included in the reservation.
Pool hours are 10 AM-9 PM July 15-31. The pool is closed 4-5 PM daily for maintenance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child per adult, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately JPY 3050 for adults and JPY 1500 for children
  • Airport shuttle fee: JPY 1100 per person (one-way)
  • Airport shuttle fee per child: JPY 550 (one-way), (from 6 to 12 years old)
  • Self parking fee: JPY 1500 per night (in/out privileges)
  • Pool fee: JPY 9000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Health club facilities (pool, fitness center, sauna, spa tub) are available only to members (surcharge). Guests who wish to access these facilities must pay an initial health club member fee as well as the yearly membership fee. Non-members are not permitted to use the health club facilities.

We should mention

The seasonal pool will be open from July to September
Pool access available from noon to 9:00 PM
Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility
Guests with tattoos are not able to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

East 21 Tokyo
Hotel East 21 Tokyo
Tokyo East 21
Tokyo East 21 Hotel
Hotel East 21
East 21 Tokyo Koto
East 21 Tokyo Hotel
Hotel East 21 Tokyo Japan
Hotel East 21 Tokyo Hotel
Hotel East 21 Tokyo Tokyo
Hotel East 21 Tokyo Hotel Tokyo

Hotel East 21 Tokyo Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 609 out of 1000 reviews" "
Rating 8 - Good. 282 out of 1000 reviews" "
Rating 6 - Okay. 75 out of 1000 reviews" "
Rating 4 - Poor. 26 out of 1000 reviews" "
Rating 2 - Terrible. 8 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Maritza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel! Staff very accommodating!
Stayed 1 night in Sep 2024

10/10 Excellent

WALTER

Stayed 4 nights in Sep 2024

4/10 Poor

Yelena

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointing hotel, number one the front desk staff barely spoke English, could not explain anything. Supposedly guests have to pay additional fees to use the pool, how ridiculous is that. The main section in the lobby was mostly closed and was only available if you pay to have some kind of set meal, so it was pretty much no area to sit in the lobby. For breakfast in the morning had to wait to be sited for 20 min, very small restaurant for a big hotel like this. Nothing around the hotel to see or walk around, far from the center of the town, really, have nothing positive to say about this hotel.
Stayed 1 night in Jul 2024

10/10 Excellent

Valentina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over a nice stay!
Stayed 7 nights in Sep 2024

4/10 Poor

Marites

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Marites

Traveled with group
THE GOOD PART. (1) Below the hotel (entrance is outside) is a newly developed shopping and dining area. There are some food places, coffee shops, a Family Mart, a drugstore, a 100 Yen shop, a Summit grocery store, a SoftBank and Y! Mobile branch, some ATMs including the 7-11, etc. (2) There is an airport shuttle service available through a 3rd party company. It is a limousine bus. It costs 1,100 yen to get to Haneda Airport Terminal 3. You have to book it yourself on a website. The bus is stationed just outside the hotel. (3) There is a FREE train station drop-off on a limited availability. But none is going back to the hotel, you can either walk for 12 minutes or hire a taxi for about 1,100yen from the station to the hotel. (4) The guest relations staff speak English. THE BAD PART. (1) The room is outdated. The carpet is so old that it looks dusty. This is probably the reason why they have an air purifier inside the room. There is no USB outlet. You need an adapter. (2) There is no laundry service. When I asked, I was given a map of a 3rd party facility, which I think is quite far to walk on a hot and humid sunny day. (3) The breakfast buffet costs 3,050yen. I ate there twice. It is the same dishes for both days. (4) You have to pay an additional 6,000yen per person (adult) to use their picturesque pool. (5) There is no coffee inside the room. You have to go all the way to the breakfast hall to get it. They have some packets of tea bags though, if this suffices.
Stayed 3 nights in Sep 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and amenities but pool price to enter very expensive and out of way location to shopping and restaurants
Stayed 4 nights in Sep 2024

10/10 Excellent

Salvador

Traveled with family
Liked: Cleanliness, staff & service
Location is very good close to the metro station free transportation to Disney
Stayed 10 nights in Aug 2024

10/10 Excellent

Peter

Liked: Staff & service, property conditions & facilities
N/A
Stayed 5 nights in Aug 2024

10/10 Excellent

Vishal, Elmira

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good location and lots of food options. Property is clean however the carpets could do with a little freshening up.
Stayed 3 nights in Aug 2024

6/10 Okay

Cindy

Traveled with family
Liked: Cleanliness
Not much to do specifically in this area but fine. We chose this hotel in our last few nights so we were very tired. Cost to use the pool is unreasonable though.
Stayed 2 nights in Aug 2024

6/10 Okay

Angi

Liked: Cleanliness, amenities, property conditions & facilities
I originally picked this location specifically because i needed airport shuttle which it clearly says it provides. I book the reservation reach out numerous times to set up transfers to and from the airports and nobody will respond. I had to have my husband make an international phone call from texas to Japan and ask them to please look at my messages. They then tell him to tell me to catch the bus!!! Im so confused and annoyed why would i catch the bus!!! Still after the phone call nobody answers my message. Hotels.com has now called them 3 times trying to figure out what is going on. In the end o had get off mt 12hr flight wait 2hrs to catch a bus that put me in a complete bind on time. Needless to say it was a nightmare for me. The hotel itself was great. The information and what i expected was not!!!
Stayed 1 night in Aug 2024

10/10 Excellent

Vishal, Elmira

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located with a free shuttle to Disney World. Pool price and restrictions are atrocious but optional.
Stayed 8 nights in Aug 2024

10/10 Excellent

Emarita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good facilities very helpfull staff from cleaner to front desk. One of the best place ive ever had. Thank you till next time i probably comeback in this hotel.
Stayed 2 nights in Aug 2024

10/10 Excellent

Corazon

Stayed 4 nights in Aug 2024

10/10 Excellent

JIAJIE

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

10/10 Excellent

Reza

Stayed 5 nights in Jul 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and comfortable. The hotel staff were very helpful. They have a free shuttle to and from Disney and an airport shuttle can be arranged (for a reasonable fee). There are a few restaurants nearby and the train station is a reasonable walk. We did not use the pool - when we had booked this hotel we did not realize there was a fee to use it. When we learned how much the fee was, we decided it was not worth the money (as it was about 700yen per person per day).
Stayed 3 nights in Jul 2024

10/10 Excellent

Thomas L

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pool however didn’t like the daily fee for guests to be able to use it. Staff was extremely friendly and helpful. Restaurant options were amazing. It's not in a general heavy tourist area which made it very nice.
Stayed 6 nights in Jul 2024

10/10 Excellent

Jack

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is absolutely amazing, but it does cost extra to use. Metro is a 10 minute walk away, which is a little annoying.
Stayed 11 nights in Jul 2024

10/10 Excellent

Amber

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the property. Staff was very friendly . Easy to walk to the train station. Taxis are pricey feom this location
Stayed 4 nights in Jul 2024

6/10 Okay

Gaston

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Overall a good hotel, but not great. The facilities are well kept, except for the carpets that have seen better days, but not a deal breaker, they were clean. The room was bigger than the average room size by Tokyo standards but not huge. There are restaurants and convinience stores within the property making it easy to find a place to eat. Getting around is great. They are at a walking distance from the subway, plus they have a free shuttle that takes you there as well and runs several times a day. There is also an airport shuttle to Haneda, our cost was $21 USD for 3 people, a great deal compared to ~$100 that a taxi would have cost. What's no so great: - Breakfast buffet was average at best, and it gets really busy, one day we almost couldn't get in (on a weekday). - Customer service is poor, well mannered but not very friendly. - The AC did not work properly. The staff stated that it was not an issue with my room only but on other rooms as well. The solution they provided was a standing fan for the room. - The worst experience was with the pool, the main reason why we booked at this hotel. It is not included in the price, around 7,000~9000 yen per person (per day) depending of the day of the week, and if you leave you can't re-entry. Also, you can only stay until 4 pm, when they kick you out for maintenance. They have a night time session for adults only, but you'll have to pay again if you want to go back in. We tried to reason with the staff and manager to no avail.
Stayed 4 nights in Jul 2024

10/10 Excellent

Anling, Conroe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet is good!
Stayed 4 nights in Jul 2024

10/10 Excellent

David

Stayed 2 nights in Jul 2024