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Hotel Gracery Ginza

4.0 star property

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Photo gallery for Hotel Gracery Ginza

Lounge
Twin Room, Non Smoking | In-room safe, blackout drapes, free WiFi, bed sheets
Food and drink
Exterior
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Free WiFi
  • Laundry
  • Air conditioning

Explore the area

Map
7-10-1 Ginza, Chuo-ku, Tokyo, Tokyo-to, 104-0061
  • Kabuki-za Theatre
    ‪4 min walk‬
  • Tokyo International Forum
    ‪11 min walk‬
  • Toyosu Market
    ‪4 min drive‬
  • Tokyo (HND-Haneda)
    ‪15 min drive‬

Room options

View all photos for Single Room with Wooden Floor (Room Facilities by ReFa)

In-room safe, blackout drapes, free WiFi, bed sheets

Single Room with Wooden Floor (Room Facilities by ReFa)

8.0 out of 10
Very good
(4 reviews)
  • 161 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Executive Floor Twin Room with Wooden Floor Non-Smoking

Executive Floor Twin Room with Wooden Floor Non-Smoking | In-room safe, blackout drapes, free WiFi, bed sheets

Executive Floor Twin Room with Wooden Floor Non-Smoking

  • Sleeps 4
  • 2 Twin Beds

View all photos for Twin Room (Room Facilities by ReFa)

In-room safe, blackout drapes, free WiFi, bed sheets

Twin Room (Room Facilities by ReFa)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Twin Beds

View all photos for Comfort Double Room with Wooden Floor Non-Smoking(Room Facilities by ReFa)

Comfort Double Room with Wooden Floor Non-Smoking(Room Facilities by ReFa) | In-room safe, blackout drapes, free WiFi, bed sheets

Comfort Double Room with Wooden Floor Non-Smoking(Room Facilities by ReFa)

  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Double Room, Non Smoking

In-room safe, blackout drapes, free WiFi, bed sheets

Executive Double Room, Non Smoking

9.6 out of 10
Exceptional
(5 reviews)
  • 248 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Floor Comfort Double Room with Wooden Floor Non-Smoking

Executive Floor Comfort Double Room with Wooden Floor Non-Smoking | In-room safe, blackout drapes, free WiFi, bed sheets

Executive Floor Comfort Double Room with Wooden Floor Non-Smoking

  • Sleeps 3
  • 1 Queen Bed

View all photos for Twin Room with Extra Bed (Room Facilities by ReFa)

In-room safe, blackout drapes, free WiFi, bed sheets

Twin Room with Extra Bed (Room Facilities by ReFa)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Double Room Non-Smoking(Room Facilities by ReFa)

In-room safe, blackout drapes, free WiFi, bed sheets

Double Room Non-Smoking(Room Facilities by ReFa)

  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Floor Twin Room with Extra Bed Non-Smoking

In-room safe, blackout drapes, free WiFi, bed sheets

Executive Floor Twin Room with Extra Bed Non-Smoking

8.0 out of 10
Very good
(2 reviews)
  • 248 sq ft
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Executive Floor Single Room Non-Smoking

In-room safe, blackout drapes, free WiFi, bed sheets

Executive Floor Single Room Non-Smoking

8.6 out of 10
Excellent
(9 reviews)
  • 161 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Single Room (Room Facilities by ReFa)

Single Room (Room Facilities by ReFa) | In-room safe, blackout drapes, free WiFi, bed sheets

Single Room (Room Facilities by ReFa)

8.0 out of 10
Very good
(1 review)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Executive Floor Twin Room Non-Smoking

Executive Floor Twin Room Non-Smoking | In-room safe, blackout drapes, free WiFi, bed sheets

Executive Floor Twin Room Non-Smoking

9.0 out of 10
Wonderful
(10 reviews)
  • 248 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Twin Room with Extra Bed

In-room safe, blackout drapes, free WiFi, bed sheets

Twin Room with Extra Bed

8.4 out of 10
Very good
(10 reviews)
  • 248 sq ft
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Executive Floor Double Room Non-Smoking

Executive Floor Double Room Non-Smoking | In-room safe, blackout drapes, free WiFi, bed sheets

Executive Floor Double Room Non-Smoking

7.8 out of 10
Good
(18 reviews)
  • 161 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Single Room, Non Smoking

In-room safe, blackout drapes, free WiFi, bed sheets

Standard Single Room, Non Smoking

8.8 out of 10
Excellent
(19 reviews)
  • 161 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Double Room, Non Smoking

In-room safe, blackout drapes, free WiFi, bed sheets

Double Room, Non Smoking

8.4 out of 10
Very good
(26 reviews)
  • 161 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room, Non Smoking

Twin Room, Non Smoking | In-room safe, blackout drapes, free WiFi, bed sheets

Twin Room, Non Smoking

9.6 out of 10
Exceptional
(8 reviews)
  • 248 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Comfort Double Room, Non Smoking

In-room safe, blackout drapes, free WiFi, bed sheets

Comfort Double Room, Non Smoking

8.8 out of 10
Excellent
(14 reviews)
  • 237 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Comfort Double Room-Non-Smoking

In-room safe, blackout drapes, free WiFi, bed sheets

Standard Comfort Double Room-Non-Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Single Room-Non- Smoking

In-room safe, blackout drapes, free WiFi, bed sheets

Standard Single Room-Non- Smoking

  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Double Room-Non-Smoking

In-room safe, blackout drapes, free WiFi, bed sheets

Standard Double Room-Non-Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room- Non-Smoking

In-room safe, blackout drapes, free WiFi, bed sheets

Standard Twin Room- Non-Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Floor Standard Double Room Non-Smoking

In-room safe, blackout drapes, free WiFi, bed sheets

Executive Floor Standard Double Room Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Floor Standard Twin Room Non-Smoking

In-room safe, blackout drapes, free WiFi, bed sheets

Executive Floor Standard Twin Room Non-Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Floor Standard Twin Room With Wooden Floor Non-Smoking

In-room safe, blackout drapes, free WiFi, bed sheets

Executive Floor Standard Twin Room With Wooden Floor Non-Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Floor Standard Single Room Non-Smoking

In-room safe, blackout drapes, free WiFi, bed sheets

Executive Floor Standard Single Room Non-Smoking

  • Sleeps 1
  • 1 Double Bed

View all photos for Executive Floor Standard Double Room With Wooden Floor Non-Smoking

In-room safe, blackout drapes, free WiFi, bed sheets

Executive Floor Standard Double Room With Wooden Floor Non-Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room Non-Smoking

In-room safe, blackout drapes, free WiFi, bed sheets

Triple Room Non-Smoking

  • Sleeps 3
  • 1 Twin Sofa Bed and 2 Twin Beds

Twin - Non-Smoking

  • Sleeps 2

Double

  • Sleeps 2

Twin

  • Sleeps 2

Single

  • Sleeps 1

Semi-double

  • Sleeps 2

Triple

  • Sleeps 3

Twin - Non-Smoking

  • Sleeps 2

Double

  • Sleeps 2

Double

  • Sleeps 2

Semi-double

  • Sleeps 2

Single

  • Sleeps 1

Single

  • Sleeps 1

Twin

  • Sleeps 2

Semi-double

  • Sleeps 2

Semi-double

  • Sleeps 2

Twin

  • Sleeps 2

Twin

  • Sleeps 3

Triple

  • Sleeps 3

Single

  • Sleeps 1

Double

  • Sleeps 2

Single

  • Sleeps 1

Twin

  • Sleeps 2

Single

  • Sleeps 1

Semi-double

  • Sleeps 2

Twin

  • Sleeps 2

Semi-double - Non-Smoking

  • Sleeps 2

Semi-double

  • Sleeps 2

Semi-double

  • Sleeps 2

Triple

  • Sleeps 3

Twin - Non-Smoking

  • Sleeps 2

Single

  • Sleeps 1

Double

  • Sleeps 2

Single - Non-Smoking

  • Sleeps 1

Twin

  • Sleeps 2

Single

  • Sleeps 1

Semi-double

  • Sleeps 2

Semi-double

  • Sleeps 2

Triple

  • Sleeps 3

Single

  • Sleeps 1

View all photos for Single Room（Room Facilities By Refa）

In-room safe, blackout drapes, free WiFi, bed sheets

Single Room（Room Facilities By Refa）

  • Sleeps 1
  • 1 Twin Bed

View all photos for Single Room With Wooden Floor（Room Facilities By Refa）

In-room safe, blackout drapes, free WiFi, bed sheets

Single Room With Wooden Floor（Room Facilities By Refa）

  • Sleeps 1
  • 1 Twin Bed

View all photos for Twin Room（Room Facilities By Refa）

In-room safe, blackout drapes, free WiFi, bed sheets

Twin Room（Room Facilities By Refa）

  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room（Room Facilities By Refa）

In-room safe, blackout drapes, free WiFi, bed sheets

Double Room（Room Facilities By Refa）

  • Sleeps 1
  • 1 Double Bed

View all photos for Twin Room With Extra Bed（Room Facilities By Refa）

In-room safe, blackout drapes, free WiFi, bed sheets

Twin Room With Extra Bed（Room Facilities By Refa）

  • Sleeps 3
  • 1 Twin Sofa Bed and 2 Twin Beds

View all photos for Double Room With Wooden Floor（Room Facilities By Refa）

In-room safe, blackout drapes, free WiFi, bed sheets

Double Room With Wooden Floor（Room Facilities By Refa）

  • Sleeps 2
  • 1 Queen Bed

View all photos for Concept Single Room With Carpet

In-room safe, blackout drapes, free WiFi, bed sheets

Concept Single Room With Carpet

  • Sleeps 1
  • 1 Double Bed

View all photos for Concept Double Room With Wooden Floor

In-room safe, blackout drapes, free WiFi, bed sheets

Concept Double Room With Wooden Floor

  • Sleeps 2
  • 1 Double Bed

View all photos for Concept Single Room With Wooden Floor

In-room safe, blackout drapes, free WiFi, bed sheets

Concept Single Room With Wooden Floor

  • Sleeps 1
  • 1 Double Bed

View all photos for Concept Double Room With Carpet

In-room safe, blackout drapes, free WiFi, bed sheets

Concept Double Room With Carpet

  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Floor Triple Room Non-smoking

In-room safe, blackout drapes, free WiFi, bed sheets

Executive Floor Triple Room Non-smoking

  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

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About this property

Hotel Gracery Ginza

4-star hotel in Ginza
A restaurant, concierge services, and dry cleaning are available at this hotel. WiFi in public areas is free. Additionally, a 24-hour front desk, a front-desk safe, and a vending machine are onsite. Housekeeping is not available.
Hotel Gracery Ginza offers 270 air-conditioned accommodations with safes and slippers. Guests can surf the web using the complimentary wired and wireless Internet access. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers.
The hotel offers a restaurant. Wired and wireless Internet access is complimentary. This Tokyo hotel also offers a vending machine, concierge services, and dry cleaning/laundry services.

Hotel Gracery Ginza has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10 AM.
Hotel Gracery Ginza has a restaurant on site.

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: JPY 2,420 per person
  • A restaurant

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • No housekeeping service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchairs on site

More

  • 13 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 2420 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Ginza Gracery
Ginza Hotel
Gracery Ginza
Gracery Ginza Hotel
Gracery Hotel
Gracery Hotel Ginza
Hotel Ginza
Hotel Ginza Gracery
Hotel Gracery
Hotel Gracery Ginza
Gracery Ginza Chuo
Hotel Gracery Ginza Tokyo, Japan
Gracery
Hotel Gracery Ginza Hotel
Hotel Gracery Ginza Tokyo
Hotel Gracery Ginza Hotel Tokyo

Hotel Gracery Ginza Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 552 out of 1010 reviews
Rating 8 - Good. 309 out of 1010 reviews
Rating 6 - Okay. 106 out of 1010 reviews
Rating 4 - Poor. 25 out of 1010 reviews
Rating 2 - Terrible. 18 out of 1010 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice location, room.

Great location. Nice breakfast buffet. Friendly staff.
Stayed 3 nights in Mar 2025

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you to all staff at the Hotel Gracery Ginza for a wonderful week long stay. We had 3 bookings for that week and asked if we could stay in the same room without checking in and out. The friendly staff at the front desk looked into it and since all our bookings were in the same category room they combined the reservations to one so that we could just check in once for the whole week. We loved that the staff were very attentive to our needs such as lending us an extra lamp for the room. We also loved the snack station with coffee juice and Japanese snacks in the lobby. We highly recommended your hotel when we got back home to our friends who are thinking of visiting Tokyo in the near future.
Stayed 2 nights in Mar 2025

10/10 Excellent

Winson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, clean rooms, and friendly staff

Recently travelled to Tokyo for family vacation and stayed at the Hotel Gracery Ginza. The location was great, walking short distance to both the Ginza and Shimbasa lines and surrounding luxury shopping district. Rooms are small, (as are all rooms in Tokyo) but very clean and well designed room. Staff super friendly and accomodating. Breakfast option is delicious and good value.
Stayed 4 nights in Dec 2024

10/10 Excellent

Miguel

Stayed 1 night in Mar 2025

6/10 Okay

Cassie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is perfect! But the mattress was horrible. I’m 33 and woke up with hip pain and tossed and turned all night because the mattress was so hard. I wish the shower head was adjustable because it sprays directly at you instead of tilted. The first night I woke up in the middle of the night because I heard someone trying to get into our hotel room. My husband got up to look and apparently they have security that walks around making sure your door is locked at night. It’s very frightening. And it happened multiple times a night every night. If they would fix those things I would definitely stay again. Otherwise, I would look in the same area at a different hotel.
Stayed 7 nights in Mar 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2025

10/10 Excellent

YOKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Remina

Stayed 1 night in Apr 2025

10/10 Excellent

DONNA M, LIVINGSTON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and nice, the setup wasn't ideal with the way the furniture was dated and there really wasn't many places to put clothes for a long stay. The bathroom was clean just dated. But the cleaning staff left clean towels daily.

10/10 Excellent

Sang

Stayed 3 nights in Mar 2025

6/10 Okay

Raymond

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Dirty room. Not likely to return.

The room photos are very deceiving on your website. The furniture looks worn and dated. Our room specifically had furniture that was very scratched up and looks like in need of replacement. The sofa bed that was pulled out may have been broken. We tried to fold it back up to be a sofa but wouldn’t fold back up. Doing this also exposed how dirty the carpet was underneath the sofa. It looks like it wasn’t cleaned for weeks. There was crumbs and also an opened medicine box from the previous hotel guests. The bathroom needs some better cleaning or just to re grout the tub and also the counters by the sink. It looks like some of the white grout started to show stains or spots of mildew. We were only here for a night and had plans right when we checked in. We got back later in the evening and by the time we discovered how dirty the sofa was under the couch we already unpacked our kids stuff and it was just too much to try and move to another room. Our kids were tired and so were we. We probably won’t stay here again the next time we come back to Ginza. The only positive experience we had was the staff was extremely nice and tried to help us out in changing to a new room but due to our short stay we couldn’t take advantage of changing rooms. Honestly I wish they would have just offered some sort of room discount at that point but I’m not sure if that’s something they do in Japan.
Stayed 1 night in Mar 2025

10/10 Excellent

paul

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

8/10 Good

Kirsty

Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location. Have stayed here twice now and would stay again
Stayed 4 nights in Mar 2025

10/10 Excellent

Edwin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is centrally located. Easy to get in and out. Clean. Good breaks buffet. Washer and dryer on site. Shops and restaurants all around. I would recommend this place for 1st time visitors
Stayed 8 nights in Mar 2025

6/10 Okay

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Nice hotel but awful beds.

Great service. Great location. Moderate sized room (still too small to open luggage without it getting in the way). The beds are rock hard, which is bad for anyone but back sleepers. If the beds were softer, this review would have improved immensely.
Stayed 3 nights in Mar 2025

8/10 Good

Karen

Stayed 5 nights in Mar 2025

10/10 Excellent

Aaron

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 4 nights in Mar 2025

10/10 Excellent

Alvina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby was really nice and staff were friendly and helpful. Rooms were clean but bathrooms a bit small and the bathtub would squeak a lot when you showered.
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Joaquin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, in the middle of Ginza super close to everything!
Stayed 4 nights in Mar 2025

10/10 Excellent

Flora

Liked: Cleanliness, property conditions & facilities
Nice facility
Stayed 5 nights in Nov 2024

8/10 Good

Sachiko

Liked: Cleanliness, staff & service
Great location. It is a small room but considering the location, that is ok. Staff was very helpful at check in, also.
Stayed 1 night in Mar 2025

10/10 Excellent

Pei Yin

Stayed 4 nights in Mar 2025

10/10 Excellent

Isaac

Stayed 3 nights in Mar 2025