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Hotel New Otani Tokyo Garden Tower

4.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel New Otani Tokyo Garden Tower

Japanese garden
Property amenity
Garden Tower Deluxe Room, Non Smoking, Run of House | Hypo-allergenic bedding, down comforters, minibar, in-room safe
Exterior
Body treatments, facials

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking included
  • Spa
  • Housekeeping

Explore the area

Map
4-1 Kioi-cho Chiyoda-ku, Hotel New Otani Tokyo Garden Tower, Tokyo, Tokyo-to, 102-8578
  • Hotel New Otani Tokyo
    ‪4 min walk‬
  • Tokyo Imperial Palace
    ‪18 min walk‬
  • National Stadium
    ‪4 min drive‬
  • Tokyo (HND-Haneda)
    ‪45 min drive‬

Room options

View all photos for Garden Tower Standard Room, Garden View, Non Smoking

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Room, Garden View, Non Smoking

9.0 out of 10
Wonderful
(6 reviews)
  • 290 sq ft
  • Sleeps 4
  • 1 Double Bed OR 2 Twin Beds

View all photos for Garden Tower Standard Triple Room, Non Smoking

Garden Tower Standard Triple Room, Non Smoking | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Triple Room, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 431 sq ft
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Murphy Bed

View all photos for Garden Tower Standard Twin Room, Smoking

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Twin Room, Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Twin Beds

View all photos for Garden Tower Suite , Non Smoking

Garden Tower Suite , Non Smoking | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Suite , Non Smoking

  • 797 sq ft
  • Sleeps 4
  • 1 Double Bed OR 2 Twin Beds

View all photos for Garden Tower Standard Twin 2 Rooms (Connecting Rooms)

Garden Tower Standard Twin 2 Rooms (Connecting Rooms) | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Twin 2 Rooms (Connecting Rooms)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 8
  • 4 Twin Beds

View all photos for Garden Tower Deluxe Room, Non Smoking, Run of House

Garden Tower Deluxe Room, Non Smoking, Run of House | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Deluxe Room, Non Smoking, Run of House

8.6 out of 10
Excellent
(9 reviews)
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Garden Tower Deluxe Triple Room, Non Smoking

Garden Tower Deluxe Triple Room, Non Smoking | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Deluxe Triple Room, Non Smoking

9.2 out of 10
Wonderful
(12 reviews)
  • 538 sq ft
  • Sleeps 5
  • 3 Large Twin Beds

View all photos for Garden Tower Standard Twin Room, Non Smoking

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Twin Room, Non Smoking

8.8 out of 10
Excellent
(10 reviews)
  • 290 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Garden Tower Standard Double Room, Non Smoking

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Double Room, Non Smoking

9.2 out of 10
Wonderful
(13 reviews)
  • 291 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Garden Tower Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

  • Sleeps 4
  • 1 Queen Bed

View all photos for Garden Tower Standard Double Room, Garden View, Non Smoking

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Double Room, Garden View, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 290 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Garden Tower Standard Room, Non Smoking

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Room, Non Smoking

8.6 out of 10
Excellent
(35 reviews)
  • 290 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Garden Tower Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

  • Sleeps 4
  • 2 Twin Beds

Similar properties

Room

Hotel New Otani Tokyo The Main

Pool
Parking included
Free WiFi
Restaurant
4.6 out of 5, Wonderful, (1005)
The price is $307
per night
$388 total
includes taxes & fees
Feb 2 - Feb 3
Hotel New Otani Tokyo The Main

About this property

Hotel New Otani Tokyo Garden Tower

4.5-star hotel in Chiyoda
20 restaurants, 4 bars/lounges, and a coffee shop/cafe are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, spa services, a business center, and a meeting room are onsite.
Hotel New Otani Tokyo Garden Tower offers 836 accommodations with minibars and safes. Beds feature down comforters. Premium digital television is provided. Bathrooms include shower/tub combinations, slippers, toilets with an electronic bidet, and complimentary toiletries.

This Tokyo hotel provides complimentary wired Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments.
Dining is available at one of the hotel's 20 restaurants and guests can grab coffee at the coffee shop/café. The property also has a grocery/convenience store. Guests can unwind with a drink at one of the hotel's 4 bars/lounges. This 4.5-star property offers access to a business center and a meeting room.

A computer station is located on site and wired and wireless Internet access is complimentary. This luxury hotel also offers spa services, gift shops/newsstands, and tour/ticket assistance. For a surcharge, an airport shuttle at scheduled times is offered to guests. Onsite self parking is complimentary.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10 AM.
Hotel New Otani Tokyo Garden Tower has 20 restaurants on site.
Room service (during limited hours) is available.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 7:30 AM to 9:30 PM at scheduled times
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: JPY 3,680 to 8,855 for adults and JPY 3,220 to 5,175 for children
  • 20 restaurants
  • 4 bars/lounges
  • A coffee shop/cafe

Things to do

  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Garden

Spa

  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (41 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 30-inch TV with premium digital channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 20

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Breakfast is not included in the breakfast rates for children 0-5 years old, and can be requested onsite for the listed child breakfast fee.
Meals are not included in the room rate for children ages 5 and younger included in the reservation.

Renovations and closures

This property is closed from February 24 2025 to February 25 2025 (dates subject to change).
The property will be renovating from February 3 2025 to February 4 2025 (completion date subject to change). The following areas are affected:
  • Fitness facilities
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child per adult, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3680 to 8855 for adults, and JPY 3220 to 5175 for children
  • Airport shuttle fee: JPY 3600 per person (one-way)
  • Airport shuttle fee per child: JPY 1800 (one-way)
  • Facilities fee: JPY 6000 per person, per day and includes use of: sauna; spa; swimming pool

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children age 3 and younger must share existing bedding with an adult. Extra beds are not available for children.

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Guests under 18 years old are not allowed in the swimming pool or spa tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel New Otani Tokyo Garden Tower
Hotel New Otani Garden Tower
New Otani Tokyo Garden Tower
New Otani Garden Tower
Hotel New Otani Tokyo Garden Tower Japan
New Otani Tokyo Tower Tokyo
Hotel New Otani Tokyo Garden Tower Hotel
Hotel New Otani Tokyo Garden Tower Tokyo
Hotel New Otani Tokyo Garden Tower Hotel Tokyo

Hotel New Otani Tokyo Garden Tower Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 679 out of 1003 reviews" "
Rating 8 - Good. 221 out of 1003 reviews" "
Rating 6 - Okay. 54 out of 1003 reviews" "
Rating 4 - Poor. 28 out of 1003 reviews" "
Rating 2 - Terrible. 21 out of 1003 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Great Hotel with amazing staff.
Amazing hotel in a great location. The staff were very friendly and eager to help. I loved having breakfast overlooking the Japanese garden or on the 40th floor overlooking the city.
Stayed 5 nights in Oct 2024

10/10 Excellent

Lenore

Stayed 1 night in Oct 2024

10/10 Excellent

In Seop

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and roomy hotel
It was so nice and roomy room. We spend nice time at the hotel. Ammunities are so nice. One thing to be improved is that a fan inside of the bathroom which is always-on makes some noise while sleeping.
Stayed 2 nights in Oct 2024

10/10 Excellent

Dinah

Stayed 2 nights in Oct 2024

10/10 Excellent

Herve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Aug 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

10/10 Excellent

Mitchell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a bit of a walk to the train station and on the way back it’s uphill. Grounds are beautiful the Japanese gardeners wonderful the restaurant is way overpriced, and the immediately local dining options are limited. The room was very large and comfortable. Check in check out and baggage hold were easy with good service.
Stayed 3 nights in Oct 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Just an amazing property
Stayed 3 nights in Oct 2024

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
400 year old Japanese gardens make the hotel unique. Easy access to train station and lots of restaurants and bars close by.
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic Luxury Property
Classic five-star property with excellent service but the bathrooms could use an update. In particular, bathtubs should be replaced with walk-in showers to avoid slip-and-fall risks. Ventilation could be improved, too.
Stayed 1 night in Oct 2024

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the Japanese garden
Stayed 2 nights in Oct 2024

6/10 Okay

June

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful garden setting. Hotel is kept up but good use a refresh look. Food was just okay nothing special but very expensive for what you got. Went to breakfast Buffett 1/2 hour before closing and hotel waiters did not replenish the breakfast items. Only was able to pick leftovers but was still charged full price. I think there are other more modern hotels in the area to choose from where breakfast buffets are better. $35 for breakfast buffet and really just got coffee and leftovers. Fruit had run out, French toast gone. Etc.
Stayed 2 nights in Oct 2024

4/10 Poor

Romaric-Emmanuel

Traveled with group
Liked: Room comfort
Disliked: Staff & service
No swimming pool
You had to pay for the inside swimming pool that could get only four persons at the same time. If it was already full, you juste have to wait for someone to get out. Unbelievable.
Stayed 6 nights in Sep 2024

10/10 Excellent

Kim-Thu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located and well maintained, great customer service
Stayed 2 nights in Sep 2024

10/10 Excellent

Hao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

Steven

Stayed 5 nights in Sep 2024

10/10 Excellent

Dawn, Corona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic! Beautiful inside, beautiful gardens, excellent food, and even room service; extra thanks to the Sunday Manager for helping my son with urgent medical assistance. Our whole family loved the New Otani and asked stay again. Sending Sincere thanks for making our stay excellent. We even love your robes!
Stayed 3 nights in Jul 2024

10/10 Excellent

Anna, Cambridge

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an extremely large hotel with several restaurants and high end shops. It's a good hotel for business travel or if you prefer luxury surroundings. The rooms are clean and comfortable and the staff is very efficient. There is a beautiful private garden area.
Stayed 5 nights in Sep 2024

10/10 Excellent

Brian

Stayed 5 nights in Aug 2024

10/10 Excellent

Esther

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Kitty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notched service, great location, good food
We always enjoy staying in this hotel, be it the garden or main tower. Rooms are of good sizes and comfy. The Japanese garden, several good restaurants, convenient location are reasons for our stay. This time is service that impressed us. I was feeling ill the last day of our stay. The front desk offered to accompany me to a hospital. At the end, they extended our check out time to let me rest longer. Very kind and caring. It’s definitely the hotel in Tokyo I can always trust.
Stayed 2 nights in Sep 2024

8/10 Good

Briceyda

Liked: Cleanliness, staff & service, property conditions & facilities
It was good.
Stayed 4 nights in Sep 2024

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely garden. Gym was interesting, but not extensive.
Stayed 1 night in Sep 2024