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Hotel New Otani Tokyo Garden Tower

4.5 star property

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Photo gallery for Hotel New Otani Tokyo Garden Tower

Japanese garden
Property amenity
Garden Tower Deluxe Room, Non Smoking, Run of House | Hypo-allergenic bedding, down comforters, minibar, in-room safe
Point of interest
Body treatments, facials

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking included
  • Housekeeping
  • Spa

Explore the area

Map
4-1 Kioi-cho Chiyoda-ku, Hotel New Otani Tokyo Garden Tower, Tokyo, Tokyo-to, 102-8578
  • Tokyo Imperial Palace
    ‪18 min walk‬
  • Tokyo Tower
    ‪4 min drive‬
  • Nippon Budokan
    ‪5 min drive‬
  • Tokyo (HND-Haneda)
    ‪45 min drive‬

Room options

View all photos for Garden Tower Standard Twin Room, Garden View, Non Smoking

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Twin Room, Garden View, Non Smoking

  • 290 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Garden Tower Standard Triple Room, Non Smoking

Garden Tower Standard Triple Room, Non Smoking | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Triple Room, Non Smoking

  • 431 sq ft
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Murphy Bed

View all photos for Garden Tower Standard Twin Room, Smoking

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Twin Room, Smoking

  • Sleeps 4
  • 2 Twin Beds

View all photos for Garden Tower Suite For 4people, NonSmoking, Breakfast Included(Free Breakfast For Kids Sharing a bed

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Suite For 4people, NonSmoking, Breakfast Included(Free Breakfast For Kids Sharing a bed

  • Sleeps 6
  • 4 Twin Beds

View all photos for Garden Tower Suite Twin Room, Non Smoking,

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Suite Twin Room, Non Smoking,

  • 804 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Garden Tower Suite For 3people, NonSmoking, Breakfast Included(Free Breakfast For Kids Sharing a bed

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Suite For 3people, NonSmoking, Breakfast Included(Free Breakfast For Kids Sharing a bed

  • Sleeps 5
  • 3 Twin Beds

View all photos for Garden Tower Standard Twin 2 Rooms (Connecting Rooms)

Garden Tower Standard Twin 2 Rooms (Connecting Rooms) | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Twin 2 Rooms (Connecting Rooms)

  • Sleeps 8
  • 4 Twin Beds

View all photos for Garden Tower Basic Triple Room, Non Smoking

Garden Tower Basic Triple Room, Non Smoking | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Basic Triple Room, Non Smoking

  • 294 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Murphy Bed

View all photos for Garden Tower Deluxe Room, Non Smoking, Run of House

Garden Tower Deluxe Room, Non Smoking, Run of House | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Deluxe Room, Non Smoking, Run of House

  • 538 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Garden Tower Deluxe Triple Room, Non Smoking

Garden Tower Deluxe Triple Room, Non Smoking | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Deluxe Triple Room, Non Smoking

  • 538 sq ft
  • Sleeps 5
  • 3 Large Twin Beds

View all photos for Garden Tower Standard Twin Room, Non Smoking

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Twin Room, Non Smoking

  • 290 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Garden Tower Standard Double Room, Non Smoking

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Double Room, Non Smoking

  • 291 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Garden Tower Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

  • Sleeps 4
  • 1 Queen Bed

View all photos for Garden Tower Standard Double Room, Garden View, Non Smoking

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Double Room, Garden View, Non Smoking

  • 290 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Garden Tower Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

  • Sleeps 4
  • 2 Twin Beds

Similar properties

The Main Standard King, Non Smoking | Down comforters, in-room safe, individually furnished, desk

Hotel New Otani Tokyo The Main

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.6 out of 5, Wonderful, (1005)
The price is $468
per night
$591 total
includes taxes & fees
Apr 7 - Apr 8
Hotel New Otani Tokyo The Main

About this property

Hotel New Otani Tokyo Garden Tower

4.5-star hotel in Chiyoda
20 restaurants, 4 bars/lounges, and a coffee shop/cafe are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, spa services, a business center, and a meeting room are onsite.
Hotel New Otani Tokyo Garden Tower offers 836 accommodations with minibars and safes. Beds feature down comforters. Premium digital television is provided. Bathrooms include shower/tub combinations, slippers, toilets with an electronic bidet, and complimentary toiletries.

This Tokyo hotel provides complimentary wired Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments.
Dining is available at one of the hotel's 20 restaurants and guests can grab coffee at the coffee shop/café. The property also has a grocery/convenience store. Guests can unwind with a drink at one of the hotel's 4 bars/lounges. This 4.5-star property offers access to a business center and a meeting room.

A computer station is located on site and wired and wireless Internet access is complimentary. This luxury hotel also offers spa services, gift shops/newsstands, and tour/ticket assistance. For a surcharge, an airport shuttle at scheduled times is offered to guests. Onsite self parking is complimentary.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10 AM.
Hotel New Otani Tokyo Garden Tower has 20 restaurants on site.
Room service (during limited hours) is available.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 7:30 AM to 9:30 PM at scheduled times
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: JPY 3,680 to 8,855 for adults and JPY 3,220 to 5,175 for children
  • 20 restaurants
  • 4 bars/lounges
  • A coffee shop/cafe

Things to do

  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Garden

Spa

  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (41 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 30-inch TV with premium digital channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 20

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Breakfast is not included in the breakfast rates for children 0-5 years old, and can be requested onsite for the listed child breakfast fee.
Meals are not included in the room rate for children ages 5 and younger included in the reservation.

Renovations and closures

This property is closed from January 12 2026 to January 13 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child per adult, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3680 to 8855 for adults, and JPY 3220 to 5175 for children
  • Airport shuttle fee: JPY 3600 per person (one-way)
  • Airport shuttle fee per child: JPY 1800 (one-way)
  • Facilities fee: JPY 6000 per person, per day and includes use of: sauna; spa; swimming pool

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children age 3 and younger must share existing bedding with an adult. Extra beds are not available for children.

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Guests under 18 years old are not allowed in the swimming pool or hot tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel New Otani Tokyo Garden Tower
Hotel New Otani Garden Tower
New Otani Tokyo Garden Tower
New Otani Garden Tower
Hotel New Otani Tokyo Garden Tower Japan
New Otani Tokyo Tower Tokyo
Hotel New Otani Tokyo Garden Tower Hotel
Hotel New Otani Tokyo Garden Tower Tokyo
Hotel New Otani Tokyo Garden Tower Hotel Tokyo

Hotel New Otani Tokyo Garden Tower Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 713 out of 1019 reviews
Rating 8 - Good. 209 out of 1019 reviews
Rating 6 - Okay. 53 out of 1019 reviews
Rating 4 - Poor. 26 out of 1019 reviews
Rating 2 - Terrible. 18 out of 1019 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Greyson

Stayed 4 nights in Dec 2024

10/10 Excellent

Kenneth Cher Toon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 7 nights in Dec 2024

6/10 Okay

Tokinobu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BF
We have reserved with two adalt and two children. The Reservation page shows breakfast is included but hotel said it is not included for two children. Their explanation does not make sense for me because there is no mentioning in the reservation page. We paired additional for BF. Hotel was good but only this thing make feel bad for entire stay.
Stayed 2 nights in Dec 2024

10/10 Excellent

BULENT

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely my go to choice for Tokyo next time. Great establishment with great service and facilities and moreover in the center.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful gardens, great location.
Stayed 5 nights in Dec 2024

10/10 Excellent

Youngin

Stayed 3 nights in Dec 2024

2/10 Terrible

Ananya

Stayed 1 night in Nov 2024

10/10 Excellent

Yoshiko

Enjoy to stay.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jimmy

Excellent
Stayed 3 nights in Dec 2024

10/10 Excellent

ROY

Stayed 3 nights in Nov 2024

10/10 Excellent

Max

Traveled with family
Liked: Amenities
Great location very nice
Stayed 2 nights in Nov 2024

8/10 Good

Christopher, Winnipeg

Stayed 2 nights in Nov 2024

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Maurice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel excelled in all aspects, friendly staff, attention to customer needs, food quality, housekeeping, and room amenities. Based on our experience we plan to stay there again. Our room in the Garden Tower was a standard twin, with a garden view and we were treated to an outstanding view of the hotel’s magnificent Japanese garden, the Tokyo skyline, and on clear days, Mount Fuji in the distance. The hotel is part of a mega resort with three hotel buildings. Despite its size we loved the convenience of dining choices and proximity to the Tokyo subway system. It caters to a higher end clientele and is in an area surrounded by government buildings, universities and embassies so we felt secure at all times. This hotel was definitely a find for us and easy to recommend for anyone seeking some luxury at an affordable price.
Stayed 5 nights in Nov 2024

10/10 Excellent

Shaun

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice and quiet getaway close to the metro station
Stayed 5 nights in Oct 2024

6/10 Okay

Thomas

Traveled with family
Liked: Property conditions & facilities
Not bad but nothing special
Stayed 3 nights in Nov 2024

6/10 Okay

Josef

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Positives: It is near a lot of restaurants and a major subway station that is within walking distance. The staff are also very helpful and friendly. The room we had was also pretty large and quiet, which was mainly what we were looking for. Negatives: The Garden Tower is starting to show its age. I stayed in a large deluxe room and the layout was unusual along with having a small outdated bathroom. We also noticed that there was mold on the ceiling in the living room. Big mold spots on an area probably 5 or 6 feet across. I took a picture and went down to the front desk and they quickly moved us to another room which had been remodeled recently and looked more updated. They also gave us a free desert for our trouble. Also the television was not a smart TV, and only had access to local cable channels. I feel like having access to streaming services should be a basic amenity in 2024. The breakfast at this hotel is also very bad, I'd say the worst I had in my 2 months in Japan. I strongly suggest you skip it. It was crowded and the food was lukewarm and honestly not very good. We paid nearly 5,000 yen per person felt very ripped off. Because of this experience on our first morning here, we didn't even try any of the other restaurants they had at the hotel. Final word: This hotel is ok, but it could be an incredible hotel if they updated the rooms and had a respectable breakfast on site.
Stayed 5 nights in Nov 2024

10/10 Excellent

Jake

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property and nice staff. Lost our phone in a restaurant and they had it for us right away.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jamal, Princeton JCT

Liked: Cleanliness
Good
Stayed 1 night in Nov 2024

10/10 Excellent

Mohd Faraz, Basking Ridge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Nov 2024

8/10 Good

Kim Nhan

Stayed 2 nights in Oct 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and service. Many good dining options on site. There may be other places that are more walkable or accessible to other parts of Tokyo, but it was fine by subway or taxi.
Stayed 2 nights in Nov 2024

10/10 Excellent

kAZUNARI

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property
Stayed 2 nights in Nov 2024

10/10 Excellent

Suraj

Stayed 1 night in Nov 2024