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Hotel New Otani Tokyo Garden Tower

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel New Otani Tokyo Garden Tower

Japanese garden
Front of property
Property amenity
Exterior
Garden Tower Deluxe Room, Non Smoking, Run of House | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Parking included
  • Housekeeping
  • Spa
  • Air conditioning

Explore the area

Map
4-1 Kioi-cho Chiyoda-ku, Hotel New Otani Tokyo Garden Tower, Tokyo, Tokyo-to, 102-8578
  • Hotel New Otani Tokyo
    4 min walk
  • Tokyo Imperial Palace
    18 min walk
  • National Stadium
    4 min drive
  • Tokyo (HND-Haneda)
    45 min drive

Room options

View all photos for Garden Tower Standard Room, Garden View, Non Smoking

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Room, Garden View, Non Smoking

  • 290 sq ft
  • Sleeps 4
  • 1 Double Bed OR 2 Twin Beds

View all photos for Garden Tower Standard Triple Room, Non Smoking

Garden Tower Standard Triple Room, Non Smoking | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Triple Room, Non Smoking

  • 431 sq ft
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Murphy Bed

View all photos for Garden Tower Standard Twin Room, Smoking

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Twin Room, Smoking

  • Sleeps 4
  • 2 Twin Beds

View all photos for Garden Tower Suite , Non Smoking

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Suite , Non Smoking

  • 797 sq ft
  • Sleeps 4
  • 1 Double Bed OR 2 Twin Beds

View all photos for Garden Tower Standard Twin 2 Rooms (Connecting Rooms)

Garden Tower Standard Twin 2 Rooms (Connecting Rooms) | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Twin 2 Rooms (Connecting Rooms)

  • Sleeps 6
  • 4 Twin Beds

View all photos for Garden Tower Deluxe Room, Non Smoking, Run of House

Garden Tower Deluxe Room, Non Smoking, Run of House | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Deluxe Room, Non Smoking, Run of House

  • 538 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Garden Tower Deluxe Triple Room, Non Smoking

Garden Tower Deluxe Triple Room, Non Smoking | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Deluxe Triple Room, Non Smoking

  • 538 sq ft
  • Sleeps 5
  • 3 Large Twin Beds

View all photos for Garden Tower Standard Twin Room, Non Smoking

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Twin Room, Non Smoking

  • 290 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Garden Tower Standard Double Room, Non Smoking

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Double Room, Non Smoking

  • 291 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Garden Tower Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

  • Sleeps 4
  • 1 Queen Bed

View all photos for Garden Tower Standard Double Room, Garden View, Non Smoking

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Double Room, Garden View, Non Smoking

  • 290 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Garden Tower Standard Room, Non Smoking

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Room, Non Smoking

  • 290 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Garden Tower Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

  • Sleeps 4
  • 2 Twin Beds

View all photos for Garden Tower Standard Twin Room Non Smoking

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Twin Room Non Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Garden Tower Standard Double Room Non Smoking

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Double Room Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Garden Tower Deluxe Triple Room Non Smoking

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Deluxe Triple Room Non Smoking

  • Sleeps 3
  • 3 Twin Beds

View all photos for Garden Tower Standard Double Or Twin Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Double Or Twin Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Garden Tower Deluxe Double Or Twin Room Non Smoking

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Deluxe Double Or Twin Room Non Smoking

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Garden Tower Junio Suite

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Junio Suite

  • Sleeps 2
  • 2 Twin Beds

View all photos for Garden Tower Standard Triple Room Non Smoking

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Triple Room Non Smoking

  • Sleeps 3
  • 3 Twin Beds

View all photos for Garden Tower Count Suite

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Count Suite

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Garden Tower Suite

Miscellaneous

Garden Tower Suite

  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Garden Tower Twin Suite

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Twin Suite

  • Sleeps 4
  • 2 Twin Sofa Beds and 2 Twin Beds

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About this property

Hotel New Otani Tokyo Garden Tower

4.5-star hotel in Chiyoda
20 restaurants, 4 bars/lounges, and a coffee shop/cafe are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, spa services, a business center, and a meeting room are onsite.
Hotel New Otani Tokyo Garden Tower offers 836 accommodations with minibars and safes. Beds feature down comforters. Premium digital television is provided. Bathrooms include shower/tub combinations, slippers, toilets with an electronic bidet, and complimentary toiletries.

This Tokyo hotel provides complimentary wired Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments.
Dining is available at one of the hotel's 20 restaurants and guests can grab coffee at the coffee shop/café. The property also has a grocery/convenience store. Guests can unwind with a drink at one of the hotel's 4 bars/lounges. This 4.5-star property offers access to a business center and a meeting room.

A computer station is located on site and wired and wireless Internet access is complimentary. This luxury hotel also offers spa services, gift shops/newsstands, and tour/ticket assistance. For a surcharge, an airport shuttle at scheduled times is offered to guests. Onsite self parking is complimentary.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10 AM.
Hotel New Otani Tokyo Garden Tower has 20 restaurants on site.
Room service (during limited hours) is available.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 7:30 AM to 9:30 PM at scheduled times
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: JPY 3,680 to 8,855 for adults and JPY 3,220 to 5,175 for children
  • 20 restaurants
  • 4 bars/lounges
  • A coffee shop/cafe

Things to do

  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Garden

Spa

  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (41 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 30-inch TV with premium digital channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 20

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Breakfast is not included in the breakfast rates for children 0-5 years old, and can be requested onsite for the listed child breakfast fee.
Meals are not included in the room rate for children ages 5 and younger included in the reservation.

Renovations and closures

This property is closed from February 24 2025 to February 25 2025 (dates subject to change).
The property will be renovating from February 3 2025 to February 4 2025 (completion date subject to change). The following areas are affected:
  • Fitness facilities
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child per adult, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3680 to 8855 for adults, and JPY 3220 to 5175 for children
  • Airport shuttle fee: JPY 3600 per person (one-way)
  • Airport shuttle fee per child: JPY 1800 (one-way)
  • Facilities fee: JPY 6000 per person, per day and includes use of: sauna; spa; swimming pool

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children age 3 and younger must share existing bedding with an adult. Extra beds are not available for children.

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Guests under 18 years old are not allowed in the swimming pool or spa tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel New Otani Tokyo Garden Tower
Hotel New Otani Garden Tower
New Otani Tokyo Garden Tower
New Otani Garden Tower
Hotel New Otani Tokyo Garden Tower Japan
New Otani Tokyo Tower Tokyo
Hotel New Otani Tokyo Garden Tower Hotel
Hotel New Otani Tokyo Garden Tower Tokyo
Hotel New Otani Tokyo Garden Tower Hotel Tokyo

Hotel New Otani Tokyo Garden Tower Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 674 out of 1000 reviews" "
Rating 8 - Good. 222 out of 1000 reviews" "
Rating 6 - Okay. 54 out of 1000 reviews" "
Rating 4 - Poor. 28 out of 1000 reviews" "
Rating 2 - Terrible. 22 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Esther

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Kitty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notched service, great location, good food
We always enjoy staying in this hotel, be it the garden or main tower. Rooms are of good sizes and comfy. The Japanese garden, several good restaurants, convenient location are reasons for our stay. This time is service that impressed us. I was feeling ill the last day of our stay. The front desk offered to accompany me to a hospital. At the end, they extended our check out time to let me rest longer. Very kind and caring. It’s definitely the hotel in Tokyo I can always trust.
Stayed 2 nights in Sep 2024

8/10 Good

Briceyda

Liked: Cleanliness, staff & service, property conditions & facilities
It was good.
Stayed 4 nights in Sep 2024

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely garden. Gym was interesting, but not extensive.
Stayed 1 night in Sep 2024

10/10 Excellent

Johnny

Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I liked everything, one thing I did not like was the stores in the hotel opened later than I had hoped for
Stayed 2 nights in Sep 2024

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 6 nights in Sep 2024

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it and would definitely stay again
We absolutely loved the hotel. Was very grand, extremely clean, staff so polite and helpful. Our room was huge, extremely clean and very well maintained. There were lots of options for food in and around the hotel and access to the subway was just a few mins walk. The Japanese garden is a highlight. So beautiful and peaceful. Overall we loved the hotel and would definitely stay again
Stayed 4 nights in Sep 2024

10/10 Excellent

Jonalyn

Stayed 3 nights in Aug 2024

10/10 Excellent

Tina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel wonderful staff and quality, dislike that the pool is extra unless a member! Things like the pool should be included in your stay and only meals/drinks as additional charges
Stayed 3 nights in Aug 2024

10/10 Excellent

Showon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I interacted with the concierge desk for the most part and Sharmaine was so very kind and helpful! She was the best! ❤️
Stayed 9 nights in Aug 2024

10/10 Excellent

tyler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 13 nights in Aug 2024

10/10 Excellent

LEKA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2024

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with friendly and some English speaking staff. It is so big that we got lost multiple times in looking for the next great restaurant to eat at. The Japanese Garden is even better than the pictures on the website. It is close to two train stations, so getting around Tokyo from this location was very easy.
Stayed 6 nights in Aug 2024

8/10 Good

Zak

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool with long opening hours. Lovely accommodating staff. I was shocked when I saw a laundry bill for £170 (32,000 Yen) for what would be 1-2 loads in a washing machine. Prices before hand would have greatly influenced my decision but I was not informed until after the laundry was finished, how much I owed.
Stayed 10 nights in Aug 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Ana Paula

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great experience. Hotel was clean and staffs were nice!
Stayed 6 nights in Jul 2024

10/10 Excellent

Jiahui

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and impressive garden.
Stayed 1 night in Aug 2024

10/10 Excellent

Yevgeniya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upscale hotel in the central location. Easy walk to metro and local shops
Stayed 3 nights in Aug 2024

10/10 Excellent

Zhi-yu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Elliott

Liked: Cleanliness, staff & service, property conditions & facilities
My only gripe is that guests have to pay to use the pool, it is not complimentary with the stay.
Stayed 7 nights in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful gardens and very helpful and professional staff. Gardens were gorgeous and the restaurant choices and shops was a surprising bonus!
Stayed 2 nights in Aug 2024

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent beautiful property!!!
Stayed 3 nights in Jul 2024

10/10 Excellent

Jessica, Cary

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property! Convenient to transportation and many dining options in the area. They have connecting rooms for families. Amazing shopping onsite.
Stayed 6 nights in Jul 2024

10/10 Excellent

Shohta

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with kids. Pool was great although little expensive even for staying guests.
Stayed 1 night in Aug 2024

8/10 Good

Dennis

Stayed 8 nights in Jul 2024