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JR-East Hotel Mets Shibuya

3.5 star property

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Photo gallery for JR-East Hotel Mets Shibuya

Lobby lounge
Staircase
Reception
Lobby lounge
Deluxe Twin for 5 people - Non - Smoking / Residential style | Desk, blackout drapes, iron/ironing board, free WiFi

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
3-29-17 Shibuya, Shibuya-ku, Tokyo, Tokyo, 150-0002
  • Place, Shibuya Sky
    ‪3 min walk‬
  • Place, Cerulean Tower
    ‪6 min walk‬
  • Place, Shibuya Crossing
    ‪6 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪31 min drive‬

Room options

View all photos for Superior Double Room, Non Smoking (Maximum occupancy 1 adult)

Desk, blackout drapes, iron/ironing board, free WiFi

Superior Double Room, Non Smoking (Maximum occupancy 1 adult)

  • 205 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Twin Room, Non Smoking (Maximum occupancy 1 adult)

Desk, blackout drapes, iron/ironing board, free WiFi

Superior Twin Room, Non Smoking (Maximum occupancy 1 adult)

  • 226 sq ft
  • Sleeps 1
  • 2 Large Twin Beds

View all photos for Superior Single Room, Non Smoking (Maximum occupancy 2 adults)

Desk, blackout drapes, iron/ironing board, free WiFi

Superior Single Room, Non Smoking (Maximum occupancy 2 adults)

8.0 out of 10
Very good
(16 reviews)
  • 172 sq ft
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Superior Double Room, Non Smoking (Maximum occupancy 2 adults)

Desk, blackout drapes, iron/ironing board, free WiFi

Superior Double Room, Non Smoking (Maximum occupancy 2 adults)

10.0 out of 10
Exceptional
(1 review)
  • 205 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room, Non Smoking (Maximum occupancy 2 adults)

Desk, blackout drapes, iron/ironing board, free WiFi

Superior Twin Room, Non Smoking (Maximum occupancy 2 adults)

8.8 out of 10
Excellent
(13 reviews)
  • 226 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Single Room, Non Smoking (Maximum occupancy 1 adult)

Desk, blackout drapes, iron/ironing board, free WiFi

Superior Single Room, Non Smoking (Maximum occupancy 1 adult)

9.2 out of 10
Wonderful
(18 reviews)
  • 172 sq ft
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Single for 1 people - Non - Smoking / Residential style

Desk, blackout drapes, iron/ironing board, free WiFi

Single for 1 people - Non - Smoking / Residential style

  • 172 sq ft
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Single for 2 people - Non - Smoking / Residential style

Desk, blackout drapes, iron/ironing board, free WiFi

Single for 2 people - Non - Smoking / Residential style

  • 172 sq ft
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Twin for 1 people - Non - Smoking / Residential style

Desk, blackout drapes, iron/ironing board, free WiFi

Twin for 1 people - Non - Smoking / Residential style

  • 226 sq ft
  • Sleeps 1
  • 2 Large Twin Beds

View all photos for Twin for 2 people - Non - Smoking / Residential style

Desk, blackout drapes, iron/ironing board, free WiFi

Twin for 2 people - Non - Smoking / Residential style

  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Twin - Non - Smoking / Residential style

Deluxe Twin - Non - Smoking / Residential style | Desk, blackout drapes, iron/ironing board, free WiFi

Deluxe Twin - Non - Smoking / Residential style

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Twin for 5 people - Non - Smoking / Residential style

Deluxe Twin for 5 people - Non - Smoking / Residential style | Desk, blackout drapes, iron/ironing board, free WiFi

Deluxe Twin for 5 people - Non - Smoking / Residential style

  • 344 sq ft
  • Sleeps 5
  • 2 Double Beds

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About this property

JR-East Hotel Mets Shibuya

3.5-star hotel in Shibuya
Along with self parking, this hotel has a microwave in a common area and laundry facilities. WiFi in public areas is free. Additionally, a 24-hour front desk, a front-desk safe, and multilingual staff assistance are onsite. Housekeeping is available on request.
JR-East Hotel Mets Shibuya offers 186 air-conditioned accommodations with slippers and hair dryers. Flat-screen televisions are featured in guestrooms.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and irons/ironing boards can be requested.

JR-East Hotel Mets Shibuya features a vending machine, multilingual staff, and laundry facilities. Public areas are equipped with complimentary wireless Internet access. This Tokyo hotel also offers a front-desk safe and a microwave in a common area. Limited onsite parking is available on a first-come, first-served basis (surcharge).

JR-East Hotel Mets Shibuya has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (JPY 2,000 per night; includes in/out privileges)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 1,980 for adults and JPY 1,980 for children

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 1980 for adults and JPY 1980 for children
  • Covered self parking fee: JPY 2000 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply

Property is also known as

JR-EAST HOTEL METS
JR-EAST METS SHIBUYA
JR-EAST METS
Jr East Mets Shibuya Tokyo
JR-EAST HOTEL METS SHIBUYA Hotel
JR-EAST HOTEL METS SHIBUYA Tokyo
JR-EAST HOTEL METS SHIBUYA Hotel Tokyo

JR-East Hotel Mets Shibuya Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 617 out of 1005 reviews
Rating 8 - Good. 308 out of 1005 reviews
Rating 6 - Okay. 52 out of 1005 reviews
Rating 4 - Poor. 18 out of 1005 reviews
Rating 2 - Terrible. 10 out of 1005 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tiffany

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Tiffany

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

1000000/10, I will be back!!

This hotel is super conveniently located to everything I needed! Their laundry facilities were supremely helpful and the fact that I could check if any machines were free from the comfort of my room was amazing!! The front desk staff was really helpful and helped me book luggage forwarding to the airport for the first time, had a luggage scale to borrow, and had a fully stocked amenities bar for my personal grooming needs. I could not ask for a better hotel and will definitely be back!!
Stayed 8 nights in Aug 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Liked being close to transit. However, the construction going on around the station makes it very hard to navigate where you’re going. Hotel was clean and quiet. Beds very hard which may or may not be your thing. Laundry room excellent
Stayed 4 nights in Aug 2025

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. The staff was fantastic and friendly. Get the breakfast buffet, it’s great!I really love this place.
Stayed 3 nights in Aug 2025

8/10 Good

Daniel, Montreal

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were nice and clean and so was the hotel generally speaking. Only complaint was the soundproofing: could hear trains passing quite easily, and could also hear noise from the halls and adjoining rooms pretty well.
Stayed 4 nights in Aug 2025

8/10 Good

Phuong, Gloucester City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have good customer service. They kept this hotel well maintained and clean. My twin room are not so tight and bathroom are very clean. Air conditioner are strong and a lot of nice TV channel to watch. It’s about 10 minutes walk to the Shibuya Stream shopping mall and Shibuya train station. They give out free toothbrush, toothpaste, lotion, face cleanser, tea, coffee and etc. at the lobby.
Stayed 2 nights in Aug 2025

10/10 Excellent

Kyle

Stayed 3 nights in Jul 2025

10/10 Excellent

William, San Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This boutique hotel in Osaka was absolutely fantastic, and the room had all that you need in a compact Japanese form. Excellent concierge staff. Many supermarkets and corner eats and walkable to Metro.
Stayed 2 nights in Jul 2025

8/10 Good

Anwar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jul 2025

10/10 Excellent

Alexandra, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2025

10/10 Excellent

Marnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff but the breakfast was marginal at best - but with that said it was not a western style breakfast as I was used to. But expected FYI
Stayed 4 nights in Jul 2025

8/10 Good

Cesar, Carson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

6/10 Okay

Cengiz

Traveled with family and small children
Liked: Cleanliness, staff & service
The location of the hotel is absolutely fantastic. It is easy to get around the city by subway or taxi. The only downside is the size of the rooms and the beds. They are quite small. One side of the bed is the wall and the size is like a single. I wish they had a bit larger rooms.
Stayed 3 nights in Jul 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2025

10/10 Excellent

Angeline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is amazing with this property! Right at the heart of Shibuya. Everything is walkable. So many food options and easy access to transportation.
Stayed 6 nights in Jul 2025

4/10 Poor

Sandra

Traveled with partner
Disliked: Cleanliness
We only stayed for one night, and while the location was excellent—just a few minutes' walk from the train station and a shopping mall—the overall experience was disappointing. The room was extremely small, and the bed being attached to the wall made it very inconvenient and uncomfortable. Check-in was done through a self-service kiosk, and while there was staff available, they weren’t very friendly and their English was limited, which made communication a bit difficult. Overall, I wouldn’t recommend this hotel for the price, as it doesn’t meet the expected standards.
Stayed 2 nights in May 2025

10/10 Excellent

Robert

Stayed 6 nights in Jul 2025

8/10 Good

CELINA

Stayed 2 nights in Jun 2025

8/10 Good

CELINA

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I stayed with my family during a summer vacation in Tokyo. I like the fact that this hotel is at a location that is convenient for almost everything from food, shopping, to transportation. It is a 5 minutes walk to Shibuya Scramble and less than 10 min walk to Shibuya crossing and Shibuya train station. The property is clean and the staff is friendly and helpful. I highly recommend this place to everyone.
Stayed 4 nights in Jun 2025

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2025

8/10 Good

Wanda T

Traveled with family
Liked: Cleanliness, property conditions & facilities
I got into hotel just after 9pm and there was one agent on duty. The check in was via a kiosk and she was helping another guest. After some time, we checked in and the room was nice. It was clean and the bathroom looked like it was renovated. There were slippers and a robe, nice touch (didn't get that at the Hilton Tokyo Bay!) The bidet had warm toilet (Hilton did not). There was complimentary coffee and the usual toiletries you get at lobby. Location was close to the Stream near many restaurants, very convenient. Lobby isn't grand and it's in small office building. If you're good with that which I was, I totally recommend this hotel for the price, room and location!!
Stayed 2 nights in Jul 2025

10/10 Excellent

Xianxiang

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in Jun 2025