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JR-East Hotel Mets Shibuya

3.5 star property

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Photo gallery for JR-East Hotel Mets Shibuya

Lobby lounge
Lobby lounge
Staircase
Reception
Deluxe Twin for 5 people - Non - Smoking / Residential style | 1 bedroom, desk, blackout drapes, iron/ironing board

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

Map
3-29-17 Shibuya, Shibuya-ku, Tokyo, Tokyo, 150-0002
  • Shibuya Crossing
    ‪6 min walk‬
  • Roppongi Hills
    ‪2 min drive‬
  • Meiji Jingu Shrine
    ‪5 min drive‬
  • Tokyo (HND-Haneda)
    ‪16 min drive‬

Room options

View all photos for Single for 1 people - Non - Smoking / Residential style

1 bedroom, desk, blackout drapes, iron/ironing board

Single for 1 people - Non - Smoking / Residential style

  • 172 sq ft
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Superior Single Room, Non Smoking (Maximum occupancy 2 adults)

1 bedroom, desk, blackout drapes, iron/ironing board

Superior Single Room, Non Smoking (Maximum occupancy 2 adults)

9.4 out of 10
Exceptional
(8 reviews)
  • 172 sq ft
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Superior Twin Room, Non Smoking (Maximum occupancy 2 adults)

1 bedroom, desk, blackout drapes, iron/ironing board

Superior Twin Room, Non Smoking (Maximum occupancy 2 adults)

8.8 out of 10
Excellent
(8 reviews)
  • 226 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Double Room, Non Smoking (Maximum occupancy 2 adults)

1 bedroom, desk, blackout drapes, iron/ironing board

Superior Double Room, Non Smoking (Maximum occupancy 2 adults)

  • 205 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room, Non Smoking (Maximum occupancy 1 adult)

1 bedroom, desk, blackout drapes, iron/ironing board

Superior Double Room, Non Smoking (Maximum occupancy 1 adult)

  • 205 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Twin Room, Non Smoking (Maximum occupancy 1 adult)

1 bedroom, desk, blackout drapes, iron/ironing board

Superior Twin Room, Non Smoking (Maximum occupancy 1 adult)

  • 226 sq ft
  • Sleeps 1
  • 2 Large Twin Beds

View all photos for Deluxe Twin for 5 people - Non - Smoking / Residential style

Deluxe Twin for 5 people - Non - Smoking / Residential style | 1 bedroom, desk, blackout drapes, iron/ironing board

Deluxe Twin for 5 people - Non - Smoking / Residential style

  • 344 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Deluxe Twin - Non - Smoking / Residential style

Deluxe Twin - Non - Smoking / Residential style | 1 bedroom, desk, blackout drapes, iron/ironing board

Deluxe Twin - Non - Smoking / Residential style

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Single Room, Non Smoking (Maximum occupancy 1 adult)

1 bedroom, desk, blackout drapes, iron/ironing board

Superior Single Room, Non Smoking (Maximum occupancy 1 adult)

9.2 out of 10
Wonderful
(15 reviews)
  • 172 sq ft
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Twin for 1 people - Non - Smoking / Residential style

1 bedroom, desk, blackout drapes, iron/ironing board

Twin for 1 people - Non - Smoking / Residential style

  • 226 sq ft
  • Sleeps 1
  • 2 Large Twin Beds

View all photos for Twin for 2 people - Non - Smoking / Residential style

1 bedroom, desk, blackout drapes, iron/ironing board

Twin for 2 people - Non - Smoking / Residential style

  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Single for 2 people - Non - Smoking / Residential style

1 bedroom, desk, blackout drapes, iron/ironing board

Single for 2 people - Non - Smoking / Residential style

  • 172 sq ft
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Deluxe Twin - Non Smoking / Residential Style

1 bedroom, desk, blackout drapes, iron/ironing board

Deluxe Twin - Non Smoking / Residential Style

  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room Non smoking

1 bedroom, desk, blackout drapes, iron/ironing board

Superior Double Room Non smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Single Room Non Smoking

1 bedroom, desk, blackout drapes, iron/ironing board

Superior Single Room Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin - Non Smoking / Residential Style

1 bedroom, desk, blackout drapes, iron/ironing board

Twin - Non Smoking / Residential Style

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room Non smoking

1 bedroom, desk, blackout drapes, iron/ironing board

Superior Twin Room Non smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin For 5 People - Non Smoking / Residential Style

1 bedroom, desk, blackout drapes, iron/ironing board

Deluxe Twin For 5 People - Non Smoking / Residential Style

  • Sleeps 5
  • 2 Double Beds

View all photos for Single - Non Smoking / Residential Style

1 bedroom, desk, blackout drapes, iron/ironing board

Single - Non Smoking / Residential Style

  • Sleeps 2
  • 1 Double Bed

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About this property

JR-East Hotel Mets Shibuya

3.5-star hotel in Shibuya
Along with self parking, this hotel has a microwave in a common area and laundry facilities. WiFi in public areas is free. Additionally, a 24-hour front desk, a front-desk safe, and multilingual staff assistance are onsite. Housekeeping is available on request.
JR-East Hotel Mets Shibuya offers 186 air-conditioned accommodations with slippers and hair dryers. Flat-screen televisions are featured in guestrooms.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and irons/ironing boards can be requested.

JR-East Hotel Mets Shibuya features a vending machine, multilingual staff, and laundry facilities. Public areas are equipped with complimentary wireless Internet access. This Tokyo hotel also offers a front-desk safe and a microwave in a common area. Limited onsite parking is available on a first-come, first-served basis (surcharge).

JR-East Hotel Mets Shibuya has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (JPY 2,000 per night; includes in/out privileges)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 1,980 for adults and JPY 1,980 for children

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 1980 for adults and JPY 1980 for children
  • Covered self parking fee: JPY 2000 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply

Property is also known as

JR-EAST HOTEL METS
JR-EAST METS SHIBUYA
JR-EAST METS
Jr East Mets Shibuya Tokyo
JR-EAST HOTEL METS SHIBUYA Hotel
JR-EAST HOTEL METS SHIBUYA Tokyo
JR-EAST HOTEL METS SHIBUYA Hotel Tokyo

JR-East Hotel Mets Shibuya Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 595 out of 1003 reviews
Rating 8 - Good. 325 out of 1003 reviews
Rating 6 - Okay. 54 out of 1003 reviews
Rating 4 - Poor. 19 out of 1003 reviews
Rating 2 - Terrible. 10 out of 1003 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jessica

Stayed 3 nights in Apr 2025

10/10 Excellent

Maylin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love our stay, breakfast buffet needs variety

The room was smaller than expected but have the essentials that we need. Room was clean and the bed was comfortable. The hotel has a mandatory room cleaning policy on the 4th night to make sure the rooms are sanitary, which we love. We love a clean room! We love the breakfast buffet but we wish there is more variety in the menu. We stayed for 5 nights but we got tired of the same breakfast menu on the 3rd day. The hotel is conveniently located. It is just right the JR station and just minutes walk to Shibuya Scramble.
Stayed 5 nights in Apr 2025

10/10 Excellent

Mary Roselie Pancho

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍👍
Stayed 3 nights in Mar 2025

10/10 Excellent

Pablo

Stayed 4 nights in Apr 2025

10/10 Excellent

Tae

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is located in a very convenient location. Easy access to shopping and transport. The facility was very neat and clean. We appreciated the luggage storage service after checkout.
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

T

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was very helpful in assisting us with the questions we had. They even called vendors to inquire availability of items we were looking for. Room was small so better suited for those with carryon luggage.
Stayed 5 nights in Apr 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, next to Shibuya station. Room was clean and modern.
Stayed 4 nights in Apr 2025

10/10 Excellent

Scott

Liked: Amenities, property conditions & facilities
Nice stay in clean comfortable hotel. Excellent location.
Stayed 7 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 10 nights in Mar 2025

8/10 Good

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 4 nights in Mar 2025

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, it was clean, had a great location and a wonderful breakfast.
Stayed 4 nights in Mar 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Jacky

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my time here. Room is slightly smaller but you get what you paid for. Close to Shibuya station and konbinis. Staff was available and very quick to act. Free coffee and teas and easy to work washing machines. Can view status on tv and took two hours to wash. Easy self check in process and amenities available 24/7. Would definitely stay here again!
Stayed 5 nights in Mar 2025

6/10 Okay

Michael

Liked: Cleanliness
Stayed 3 nights in Mar 2025

8/10 Good

Georgianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff - great location and perfect first place for getting over our jet lag - great breakfasts
Stayed 3 nights in Mar 2025

10/10 Excellent

Justine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice, breakfast is included in stay, clean, and right next to the train station. Breakfast was great and staff very attentive, trash is removed and towels changed out daily.
Stayed 4 nights in Mar 2025

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This is a GEM

Great stay for our family of four adults. Location was central and close to train station. Minutes away from restaurants, both large ones (Shibuya Stream) and smaller family-owned ones. Breakfast was wonderful—a great variation and of very good quality. Rooms are very clean (newer hotel) with ample space for Tokyo standards. Daily cleaning was done with no additional charge. Laundromat was a plus. Checking-in was a breeze.
Stayed 3 nights in Mar 2025

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very kind and curteous and the hotel was in a great location.
Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing breakfast

Stayed 3 nights in Mar 2025

8/10 Good

Anton

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good
Stayed 3 nights in Mar 2025