Keio Plaza Hotel Tokyo

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Keio Plaza Hotel Tokyo

Exterior
Premier Grand - Deluxe 2 Queens  with the Club Lounge Access (Breakfast, Tea, and Bar time)  | 1 bedroom, down comforters, in-room safe, individually decorated
10 restaurants, breakfast, lunch, dinner served; Fusion cuisine
View from property
Delicatessen

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Room service
    Room service
  • Air conditioning
    Air conditioning
  • Parking available
    Parking available
  • Housekeeping
    Housekeeping

Explore the area

Map
2-2-1 Nishi-Shinjuku, Shinjuku-Ku, Tokyo, Tokyo-to, 160-8330
  • Shinjuku Mitsui Building
    2 min walk
  • Shinjuku I Land
    4 min walk
  • Tokyo Metropolitan Government Building
    4 min walk
  • Tokyo (HND-Haneda)
    38 min drive

Room options

Plaza Superior South Wing Twin, Non Smoking, 20F above

  • 324 sq ft
  • City view
  • Sleeps 6
  • 2 Large Twin Beds

Superior Twin Room, Non Smoking

  • 366 sq ft
  • City view
  • Sleeps 6
  • 2 Large Twin Beds

Deluxe Select Twin Connecting Room, Non Smoking

  • 764 sq ft
  • City view
  • Sleeps 8
  • 4 Large Twin Beds

Deluxe Select Twin, Non Smoking

  • 382 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Standard Twin, Non Smoking

  • 253 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Premier Grand - Superior King with the Club Lounge Access (breakfast, tea, and bar time)

  • 363 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Standard Double Room, Non Smoking

  • 253 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

Premier Grand - Suite Family with the Club Lounge Access (breakfast, tea, and bar time)

  • 764 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

Luxury Deluxe Twin, Non Smoking (Universal Design)

  • 506 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Deluxe Twin, Non Smoking (Universal Design)

  • 382 sq ft
  • City view
  • Sleeps 3
  • 2 Large Twin Beds

Junior Suite Twin, Non Smoking (Universal Design)

  • 725.4 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Plaza Superior South Wing King, Non Smoking

  • 324 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Pure Wellness Room - Twin Room - Non Smoking

  • 382 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Plaza Deluxe Twin Room, Non Smoking (Main Tower)

  • 382 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Superior Twin Room, Smoking

  • 363 sq ft
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

Standard Double, Smoking

  • 253 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

Standard Twin, Smoking

  • 253 sq ft
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

Standard Plus Double, Non Smoking

  • 253 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

Premier Grand - Deluxe King with the Club Lounge Access (breakfast, tea, and bar time)

  • 376.7 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Premier Grand - Deluxe Twin with the Club Lounge Access (breakfast, tea, and bar time)

  • 382 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Plaza Luxe Double, Non Smoking

  • 324 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

Premier Grand - Suite Twin with the Club Lounge Access (breakfast, tea, and bar time)

  • 764 sq ft
  • City view
  • Sleeps 3
  • 2 Large Twin Beds

Superior Plus Twin, Non Smoking

  • 363 sq ft
  • City view
  • Sleeps 6
  • 2 Large Twin Beds

Plaza Deluxe South Wing Triple, Non Smoking, 20F above

  • 441 sq ft
  • City view
  • Sleeps 8
  • 3 Large Twin Beds

Premier Grand - Suite King with the Club Lounge Access (breakfast, tea, and bar time)

  • 764 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Plus Twin, Non Smoking

  • 382 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Deluxe Plus Double, Non Smoking

  • 382 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Plaza Superior South Wing Twin, Non Smoking

  • 324 sq ft
  • City view
  • Sleeps 6
  • 2 Large Twin Beds

Premier Grand - Deluxe 2 Queens with the Club Lounge Access (Breakfast, Tea, and Bar time)

  • 382 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

Plaza Superior Twin, Non Smoking (Main Tower)

  • 363 sq ft
  • City view
  • Sleeps 6
  • 2 Large Twin Beds

Deluxe Plus Twin Room (Triple)

  • 382 sq ft
  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Bed

Plaza Luxe King, Non Smoking

  • 432 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Premier Grand - Suite with the Club Lounge Access (breakfast, tea, and bar time)

  • 755 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Standard Plus - Twin Room

  • 253 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

Luxury Family Room, Non-Smoking

  • 498 sq ft
  • City view
  • Sleeps 9
  • 5 Large Twin Beds

Plaza Deluxe South Wing Twin (Non-Smoking)

  • 432 sq ft
  • City view
  • Sleeps 6
  • 2 Large Twin Beds

Plaza Deluxe South King (Non-Smoking)

  • 432 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Plaza Superior South Wing Double, Non Smoking

  • 324 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

South Tower Plaza Superior Queen Room

  • Sleeps 2
  • 1 Queen Bed

Main Tower Premier Grand Suite

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Standard Single Room

  • Sleeps 1
  • 1 Twin Bed

South Tower Plaza Deluxe King Room

  • Sleeps 2
  • 1 Queen Bed

Main Tower Junior Suite Twin (Universal Design)

  • Sleeps 2
  • 2 Twin Beds

Main Tower Standard Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

South Tower Plaza Deluxe Twin Room

  • Sleeps 3
  • 2 Double Beds

South Tower Plaza Superior Twin Room Non-smoking

  • Sleeps 2
  • 2 Twin Beds

Main Tower Standard Double Room

  • Sleeps 2
  • 1 Queen Bed

Main Tower Superior Plus Twin Room

  • Sleeps 3
  • 2 Double Beds

Main Tower Plaza Deluxe Twin Room Smoking

  • Sleeps 2
  • 2 Twin Beds

Main Tower Superior Twin Room Smoking

  • Sleeps 3
  • 2 Double Beds

Deluxe Select Twin

  • Sleeps 2
  • 2 Twin Beds

South Tower Plaza Deluxe Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

South Tower Plaza Superior Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

Main Tower Premier Grand Twin Suite

  • Sleeps 2
  • 2 Twin Beds

South Tower Luxe King Room

  • Sleeps 2
  • 1 King Bed

Main Tower Standard Twin Room Smoking

  • Sleeps 2
  • 2 Twin Beds

Main Tower Luxury Family Room

  • Sleeps 5
  • 1 Twin Sofa Bed and 4 Double Beds

Main Tower Luxury Deluxe Twin (Universal Design)

  • Sleeps 2
  • 2 Twin Beds

Main Tower Premier Grand King Suite

  • Sleeps 2
  • 1 King Bed

Main Tower Club Room Premier Grand wide King Room

  • Sleeps 2
  • 1 King Bed

Main Tower Standard Plus Double Room

  • Sleeps 2
  • 1 Queen Bed

Main Tower Plaza Superior Twin Room Non smoking

  • Sleeps 3
  • 2 Double Beds

South Tower Plaza Luxe Twin Room

  • Sleeps 3
  • 2 Double Beds

Main Tower Plaza Deluxe Twin Room Non smoking

  • Sleeps 2
  • 2 Twin Beds

Main Tower Standard Double Room Smoking

  • Sleeps 2
  • 1 Queen Bed

Main Tower Club Room Premier Grand King Room

  • Sleeps 2
  • 1 King Bed

South Tower Plaza Luxe Queen Room

  • Sleeps 2
  • 1 Queen Bed

Main Tower Club Room Premier Grand Twin Room

  • Sleeps 2
  • 2 Twin Beds

Main Tower Superior Twin Room

  • Sleeps 3
  • 2 Double Beds

Main Tower Deluxe Twin (Universal Design)

  • Sleeps 2
  • 2 Twin Beds

Main Tower Deluxe Plus Queen Room

  • Sleeps 2
  • 1 Queen Bed

Main Tower Club Room Premier Grand Two Queen Room

  • Sleeps 4
  • 2 Queen Beds

Main Tower Standard Twin Room Non smoking

  • Sleeps 2
  • 2 Twin Beds

Main Tower Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

Plaza Superior South Twin 20F above(Non-smoking)

  • Sleeps 3
  • 2 Double Beds

South Tower Plaza Luxe Corner Room

  • Sleeps 2
  • 1 King Bed

Main Tower Standard Double Room Non smoking

  • Sleeps 2
  • 1 Queen Bed

South Tower Plaza Superior King Room

  • Sleeps 3
  • 1 King Bed

Main Tower Deluxe Plus Twin Room

  • Sleeps 2
  • 2 Twin Beds

Main Tower Plaza Superior Twin Room Smoking

  • Sleeps 3
  • 2 Double Beds

Main Tower Superior Twin Room Non smoking

  • Sleeps 3
  • 2 Double Beds

Deluxe Select Twin Connecting Room

  • Sleeps 4
  • 4 Twin Beds

Main Tower Plaza Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

South Tower Plaza Deluxe Triple Room

  • Sleeps 3
  • 3 Twin Beds

Similar properties

About this property

Keio Plaza Hotel Tokyo

4.5-star hotel in Shinjuku
Along with 10 restaurants, this hotel has 5 bars/lounges and a fitness center. Free WiFi in public areas and a free theme park shuttle are also provided. Additionally, 3 coffee shops/cafes, self parking, and a meeting room are onsite.
Keio Plaza Hotel Tokyo offers 1453 accommodations with DVD players and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters. 40-inch flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include a fitness center.
Dining is available at one of the hotel's 10 restaurants and guests can grab coffee at one of the 3 coffee shops/cafes. The property also has a grocery/convenience store. Guests can unwind with a drink at one of the hotel's 5 bars/lounges. Business-related amenities at this 4.5-star property consist of a meeting room and coworking spaces.

A computer station is located on site and wireless Internet access is complimentary. This luxury hotel also offers a fitness center, a vending machine, and multilingual staff. For a surcharge, an airport shuttle at scheduled times is offered to guests. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available. A total renovation of this property was completed in March 2020.

Keio Plaza Hotel Tokyo has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
スーパーブッフェ グラスコート - This buffet restaurant specializes in Fusion cuisine and serves breakfast, lunch, and dinner.
オールデイダイニング樹林 - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Reservations are required. Open select days.
鉄板焼 やまなみ - This fine-dining restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.
和食 かがり - This restaurant specializes in Japanese cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
寿司 久兵衛 - This sushi bar specializes in sushi and serves lunch and dinner. Open daily.
Late night fare is available from room service (during limited hours).

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

Chinese (Mandarin), English, French, German, Italian, Japanese, Korean, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 5:30 PM at scheduled times
  • Free theme park shuttle
  • Self parking on site (JPY 1,000 per night; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: JPY 4,500 for adults and JPY 3,500 for children
  • 10 restaurants
  • 3 coffee shops/cafes
  • 5 bars/lounges

Restaurants on site

  • オールデイダイニング樹林
  • スーパーブッフェ グラスコート
  • 和食 かがり
  • 寿司 久兵衛
  • 鉄板焼 やまなみ

Things to do

  • Art gallery
  • Bicycle storage
  • Designer stores
  • Gym
  • Shopping

Family friendly

  • Baby toys
  • DVD player
  • Free theme park shuttle
  • Grocery/convenience store
  • Highchair
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Stroller

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Coworking space
  • Meeting room

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (40 inch wide door)
  • Front entrance ramp
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 buildings
  • 47 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1971
  • Designated smoking areas (fines apply)
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable/satellite channels
  • DVD player

Food and drink

  • Free bottled water
  • Late-night room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Free daily newspapers
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Meals are not included in the room rate for children ages 5 years and younger who are included in the reservation.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for JPY 25000.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 4500 for adults and JPY 3500 for children
  • Airport shuttle fee: JPY 1250 per person (one-way)
  • Airport shuttle fee per child: JPY 630 (one-way), (from 1 to 12 years old)
  • Self parking fee: JPY 1000 per night (in/out privileges)
  • Rollaway bed fee: JPY 25000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is required for transportation to and from this property
Parking height restrictions apply
Guests with tattoos are not able to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Keio
Keio Hotel
Keio Hotel Tokyo Plaza
Keio Plaza Tokyo
Keio Tokyo Plaza
Keio Plaza Hotel Tokyo Shinjuku
Keio Plaza Shinjuku
Keio Plaza Hotel Tokyo
Keio Plaza Hotel
Keio Plaza
Keio Plaza Hotel Tokyo Hotel
Keio Plaza Hotel Tokyo Tokyo
Keio Plaza Hotel Tokyo Hotel Tokyo

Keio Plaza Hotel Tokyo Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1210 out of 1874 reviews" "
Rating 8 - Good. 445 out of 1874 reviews" "
Rating 6 - Okay. 127 out of 1874 reviews" "
Rating 4 - Poor. 60 out of 1874 reviews" "
Rating 2 - Terrible. 32 out of 1874 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

amanda

Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Hiroki

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property. It was clean, safe, and convenient.
Stayed 6 nights in Aug 2024

8/10 Good

Ming

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short walk to Shinjuku subway station which is right below the Keio Plaza Mall surrounded by plenty of eateries and shops. Room can use an update although it’s quite clean. Bed is uncomfortable due to thin mattress and bedding is not great either. Breakfast buffet is a little bit lacking, it’s more Japanese than international although majority of the guest is southeastern Asians.
Stayed 2 nights in Aug 2024

8/10 Good

Kyoko, Anaheim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very beautiful and very large. Staff was very nice. I will stay again
Stayed 3 nights in Aug 2024

10/10 Excellent

Ying Ying

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Aug 2024

10/10 Excellent

Timothy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very convenient location with plenty of space in the rooms and friendly staff! The price was also very reasonable and we were able to accommodate 3 people in our room easily (even by American standards). Definitely would come back!
Stayed 7 nights in Aug 2024

8/10 Good

anwer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quality
Stayed 4 nights in Aug 2024

10/10 Excellent

Hisao

Stayed 7 nights in Aug 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 8 nights in Aug 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Maggie, Morganville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Keio Plaza Shinjuku. It’s great for family with kids. Their One Piece theme event was very special for my 14-year -old son who is Lufy’s biggest fan. The captivating pictures on the walls, the character dining experience, plus the collectibles gumball machines just made his stay that much more memorable. The breakfast buffet has a lot of variety and is very delicious. We also tried the beef tasting dinner menu at their Teppanyaki restaurant. The meat was cooked to perfection. Overall this hotel provides top notch service with friendly staff who speaks English relatively well. I also like that we could book the airport transfer bus (1400 yen/person) that stops in front of the hotel, so that we can avoid walking in the summer heat. The list of goodies seems endless. Last but not least, we can enjoy the mesmerizing light show at the Tokyo Metropolitan Government Building where our room on the 25th floor in the South Tower is directly facing. We will definitely come back and I highly recommend this place for everyone!
Stayed 3 nights in Aug 2024

10/10 Excellent

Maria Josee

Stayed 7 nights in Aug 2024

10/10 Excellent

Mordecai

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice and pleasant!
Stayed 7 nights in Aug 2024

10/10 Excellent

Julio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel and room was very well maintained and extremely clean however, it is the spectacular service I received which truly made the trip memorable. Such a kind, warm and welcoming atmosphere.
Stayed 3 nights in Aug 2024

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
The location is convenient and easy to access public transportation. The staff were very pleasant and helpful. The view from the lounge on the 45th is amazing, we were up there when it was raining with lightening and it was impressive.
Stayed 3 nights in Aug 2024

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and a wonderful staff.
Stayed 7 nights in Aug 2024

10/10 Excellent

Kimberly, Windsor

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff. Would stay here again
Stayed 3 nights in Aug 2024

10/10 Excellent

Reuben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

2/10 Terrible

Bert

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Not worth for the price
Hotel staff was rude - did not permit us to sit in the lobby despite every chair having been taken. Room has carpet stains and seemed dated. Beds were very firm. They up charge for all amenities such as pools. For Japan prices, extremely expensive.
Stayed 3 nights in Aug 2024

10/10 Excellent

Marianne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service at this hotel. Room could be a little bigger especially for large bags. Train station walking distance the breakfast buffet is amazing. It was great variety and plenty to eat. This is a wonderful stay recommend it to anyone.
Stayed 3 nights in Aug 2024

10/10 Excellent

jody

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Immediate area was little dowdy
Stayed 5 nights in Aug 2024

10/10 Excellent

Man

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 8 nights in Aug 2024

10/10 Excellent

Scarla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was immaculate and the staff was courteous and attentive. Would definitely stay there again.
Stayed 1 night in Aug 2024

8/10 Good

sabrina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely big hotel - dining good,but very expensive. Concierge woman very unhelpful. Really great location to food, park, shopping, nightlife
Stayed 3 nights in Aug 2024