Keio Plaza Hotel Tokyo

4.5 star property

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Photo gallery for Keio Plaza Hotel Tokyo

Seasonal outdoor pool, open 9:00 AM to 7:30 PM, lifeguards on site
Creator video - submitted by George Avelino
10 restaurants, breakfast, lunch, dinner served; Fusion cuisine
40-inch flat-screen TV with satellite channels, TV, DVD player
10 restaurants, breakfast, lunch, dinner served; Fusion cuisine

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Room service
  • Parking available

Explore the area

Map
2-2-1 Nishi-Shinjuku, Shinjuku-Ku, Tokyo, Tokyo-to, 160-8330
  • Tokyo Metropolitan Government Building
    ‪2 min walk‬
  • Shinjuku Gyoen National Garden
    ‪15 min walk‬
  • Meiji Jingu Shrine
    ‪3 min drive‬
  • Tokyo (HND-Haneda)
    ‪18 min drive‬

Room options

Plaza Superior South Wing Twin, Non Smoking, 20F above

8.6 out of 10
Excellent
(17 reviews)
  • 324 sq ft
  • City view
  • Sleeps 6
  • 2 Large Twin Beds

Superior Twin Room, Non Smoking

8.0 out of 10
Very good
(26 reviews)
  • 366 sq ft
  • City view
  • Sleeps 6
  • 2 Large Twin Beds

Deluxe Select Twin Connecting Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 764 sq ft
  • City view
  • Sleeps 8
  • 4 Large Twin Beds

Deluxe Select Twin, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 382 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Standard Twin, Non Smoking

8.8 out of 10
Excellent
(28 reviews)
  • 253 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Premier Grand - Superior King with the Club Lounge Access (breakfast, tea, and bar time)

9.6 out of 10
Exceptional
(13 reviews)
  • 363 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Standard Double Room, Non Smoking

9.6 out of 10
Exceptional
(17 reviews)
  • 253 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

Luxury Deluxe Twin, Non Smoking (Universal Design)

10.0 out of 10
Exceptional
(1 review)
  • 506 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Deluxe Twin, Non Smoking (Universal Design)

7.6 out of 10
Good
(4 reviews)
  • 382 sq ft
  • City view
  • Sleeps 3
  • 2 Large Twin Beds

Junior Suite Twin, Non Smoking (Universal Design)

  • 725.4 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Plaza Superior South Wing King, Non Smoking

7.6 out of 10
Good
(7 reviews)
  • 324 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Pure Wellness Room - Twin Room - Non Smoking

  • 382 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Plaza Deluxe Twin Room, Non Smoking (Main Tower)

9.0 out of 10
Wonderful
(2 reviews)
  • 382 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Standard Plus Double, Non Smoking

9.4 out of 10
Exceptional
(13 reviews)
  • 253 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

Premier Grand - Deluxe King with the Club Lounge Access (breakfast, tea, and bar time)

9.4 out of 10
Exceptional
(14 reviews)
  • 377 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Premier Grand - Deluxe Twin with the Club Lounge Access (breakfast, tea, and bar time)

10.0 out of 10
Exceptional
(3 reviews)
  • 382 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Plaza Luxe Double, Non Smoking

8.8 out of 10
Excellent
(6 reviews)
  • 324 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

Premier Grand - Suite Twin with the Club Lounge Access (breakfast, tea, and bar time)

10.0 out of 10
Exceptional
(3 reviews)
  • 764 sq ft
  • City view
  • Sleeps 3
  • 2 Large Twin Beds

Superior Plus Twin, Non Smoking

9.6 out of 10
Exceptional
(22 reviews)
  • 363 sq ft
  • City view
  • Sleeps 6
  • 2 Large Twin Beds

Plaza Deluxe South Wing Triple, Non Smoking, 20F above

8.8 out of 10
Excellent
(6 reviews)
  • 441 sq ft
  • City view
  • Sleeps 8
  • 3 Large Twin Beds

Premier Grand - Suite King with the Club Lounge Access (breakfast, tea, and bar time)

  • 764 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Plus Twin, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • 382 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Deluxe Plus Double, Non Smoking

9.6 out of 10
Exceptional
(7 reviews)
  • 382 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Plaza Superior South Wing Twin, Non Smoking

9.0 out of 10
Wonderful
(22 reviews)
  • 324 sq ft
  • City view
  • Sleeps 6
  • 2 Large Twin Beds

Premier Grand - Deluxe 2 Queens with the Club Lounge Access (Breakfast, Tea, and Bar time)

10.0 out of 10
Exceptional
(3 reviews)
  • 382 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Plus Twin Room (Triple)

9.8 out of 10
Exceptional
(6 reviews)
  • 382 sq ft
  • City view
  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Sofa Bed

Plaza Luxe King, Non Smoking

8.8 out of 10
Excellent
(10 reviews)
  • 432 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Standard Plus - Twin Room

8.0 out of 10
Very good
(1 review)
  • 253 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Luxury Family Room, Non-Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • 498 sq ft
  • City view
  • Sleeps 9
  • 5 Large Twin Beds

Plaza Deluxe South Wing Twin (Non-Smoking)

9.8 out of 10
Exceptional
(16 reviews)
  • 432 sq ft
  • City view
  • Sleeps 6
  • 2 Large Twin Beds

Plaza Deluxe South King (Non-Smoking)

8.8 out of 10
Excellent
(5 reviews)
  • 432 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Plaza Superior South Wing Double, Non Smoking

7.8 out of 10
Good
(8 reviews)
  • 324 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

South Tower Plaza Superior Queen Room

  • Sleeps 2

Main Tower Premier Grand Suite

  • Sleeps 2

Standard Single Room

  • Sleeps 1

South Tower Plaza Deluxe King Room

  • Sleeps 2

Main Tower Junior Suite Twin (Universal Design)

  • Sleeps 2

Main Tower Standard Room

  • Sleeps 2

South Tower Plaza Deluxe Twin Room

  • Sleeps 3

South Tower Plaza Superior Twin Room Non-smoking

  • Sleeps 2

Main Tower Standard Double Room

  • Sleeps 2

Main Tower Superior Plus Twin Room

  • Sleeps 3

Main Tower Plaza Deluxe Twin Room Smoking

  • Sleeps 2

Main Tower Superior Twin Room Smoking

  • Sleeps 3

Deluxe Select Twin

  • Sleeps 2

South Tower Plaza Deluxe Room

  • Sleeps 2

South Tower Plaza Superior Room

  • Sleeps 2

Main Tower Premier Grand Twin Suite

  • Sleeps 2

South Tower Luxe King Room

  • Sleeps 2

Main Tower Standard Twin Room Smoking

  • Sleeps 2

Main Tower Luxury Family Room

  • Sleeps 5

Main Tower Luxury Deluxe Twin (Universal Design)

  • Sleeps 2

Main Tower Premier Grand King Suite

  • Sleeps 2

Main Tower Club Room Premier Grand wide King Room

  • Sleeps 2

Main Tower Standard Plus Double Room

  • Sleeps 2

Main Tower Plaza Superior Twin Room Non smoking

  • Sleeps 3

South Tower Plaza Luxe Twin Room

  • Sleeps 3

Main Tower Plaza Deluxe Twin Room Non smoking

  • Sleeps 2

Main Tower Standard Double Room Smoking

  • Sleeps 2

Main Tower Club Room Premier Grand King Room

  • Sleeps 2

South Tower Plaza Luxe Queen Room

  • Sleeps 2

Main Tower Club Room Premier Grand Twin Room

  • Sleeps 2

Main Tower Superior Twin Room

  • Sleeps 3

Main Tower Deluxe Twin (Universal Design)

  • Sleeps 2

Main Tower Deluxe Plus Queen Room

  • Sleeps 2

Main Tower Club Room Premier Grand Two Queen Room

  • Sleeps 4

Main Tower Standard Twin Room Non smoking

  • Sleeps 2

Main Tower Standard Twin Room

  • Sleeps 2

Plaza Superior South Twin 20F above(Non-smoking)

  • Sleeps 3

South Tower Plaza Luxe Corner Room

  • Sleeps 2

Main Tower Standard Double Room Non smoking

  • Sleeps 2

South Tower Plaza Superior King Room

  • Sleeps 3

South Tower Plaza Superior Twin Room With Extra Bed

  • Sleeps 3

Main Tower Deluxe Plus Twin Room

  • Sleeps 2

Main Tower Plaza Superior Twin Room Smoking

  • Sleeps 3

Main Tower Superior Twin Room Non smoking

  • Sleeps 3

Deluxe Select Twin Connecting Room

  • Sleeps 4

Main Tower Plaza Deluxe Twin Room

  • Sleeps 2

South Tower Plaza Deluxe Triple Room

  • Sleeps 3

Similar properties

About this property

Keio Plaza Hotel Tokyo

4.5-star hotel in Shinjuku
Along with 10 restaurants, this hotel has 5 bars/lounges and a fitness center. Free WiFi in public areas and a free theme park shuttle are also provided. Other amenities include 3 coffee shops/cafes, a seasonal outdoor pool, and a meeting room. Private bathrooms are not ensuite.
Keio Plaza Hotel Tokyo offers 1452 accommodations with DVD players and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters. 40-inch flat-screen televisions come with satellite channels. Rooms have detached private bathrooms. Bathrooms include separate bathtubs and showers, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Keio Plaza Hotel Tokyo features a fitness center and a seasonal outdoor pool. Dining is available at one of the hotel's 10 restaurants and guests can grab coffee at one of the 3 coffee shops/cafes. The property also has a grocery/convenience store. Guests can unwind with a drink at one of the hotel's 5 bars/lounges. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4.5-star property consist of a meeting room and coworking spaces. This luxury hotel also offers a vending machine, multilingual staff, and gift shops/newsstands. For a surcharge, an airport shuttle at scheduled times is offered to guests. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available. A total renovation of this property was completed in March 2020.

Keio Plaza Hotel Tokyo has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
スーパーブッフェ グラスコート - This buffet restaurant specializes in Fusion cuisine and serves breakfast, lunch, and dinner.
オールデイダイニング樹林 - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Reservations are required. Open select days.
鉄板焼 やまなみ - This fine-dining restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.
和食 かがり - This restaurant specializes in Japanese cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
寿司 久兵衛 - This sushi bar specializes in sushi and serves lunch and dinner. Open daily.
Late night fare is available from room service (during limited hours).

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

Chinese (Mandarin), English, French, German, Italian, Japanese, Korean, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 5:30 PM at scheduled times
  • Free theme park shuttle
  • Self parking on site (JPY 1,000 per night; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: JPY 4,500 for adults and JPY 3,500 for children
  • 10 restaurants
  • 3 coffee shops/cafes
  • 5 bars/lounges

Restaurants on site

  • オールデイダイニング樹林
  • スーパーブッフェ グラスコート
  • 和食 かがり
  • 寿司 久兵衛
  • 鉄板焼 やまなみ

Things to do

  • Art gallery
  • Bicycle storage
  • Designer stores
  • Gym
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Baby toys
  • DVD player
  • Free theme park shuttle
  • Grocery/convenience store
  • High chair
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Seasonal outdoor pool
  • Stroller

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Coworking space
  • Meeting room

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (40 inch wide door)
  • Front entrance ramp
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 buildings
  • 47 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1971
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Renovated entire property - March 2020

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Detached private bathroom
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable/satellite channels
  • DVD player

Food and drink

  • Free bottled water
  • Late-night room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Free daily newspapers
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Meals are not included in the room rate for children ages 5 years and younger who are included in the reservation.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for JPY 35000 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 4500 for adults and JPY 3500 for children
  • Airport shuttle fee: JPY 1250 per person (one-way)
  • Airport shuttle fee per child: JPY 630 (one-way), (from 1 to 12 years old)
  • Self parking fee: JPY 1000 per night (in/out privileges)
  • Rollaway bed fee: JPY 35000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from July 19 to September 28
Pool access available from 9:00 AM to 7:30 PM
Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is required for transportation to and from this property
Parking height restrictions apply
Guests with tattoos are not able to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Keio
Keio Hotel
Keio Hotel Tokyo Plaza
Keio Plaza Tokyo
Keio Tokyo Plaza
Keio Plaza Hotel Tokyo Shinjuku
Keio Plaza Shinjuku
Keio Plaza Hotel Tokyo
Keio Plaza Hotel
Keio Plaza
Keio Plaza Hotel Tokyo Hotel
Keio Plaza Hotel Tokyo Tokyo
Keio Plaza Hotel Tokyo Hotel Tokyo

Keio Plaza Hotel Tokyo Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1672 out of 2463 reviews
Rating 8 - Good. 526 out of 2463 reviews
Rating 6 - Okay. 156 out of 2463 reviews
Rating 4 - Poor. 69 out of 2463 reviews
Rating 2 - Terrible. 40 out of 2463 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

GEORGE, Irvine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff !
Stayed 2 nights in Feb 2025

10/10 Excellent

Jordon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly central location. Fantastic hotel with beautiful views!
Stayed 2 nights in Apr 2025

6/10 Okay

Magdalena

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms need to be updated. The rooms havent been updated since the 70’s.
Stayed 1 night in Apr 2025

6/10 Okay

Gilda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Expensive hotel for the condition and ammenties provided
Stayed 1 night in Apr 2025

10/10 Excellent

Alasdair

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

6/10 Okay

Srinivas

Liked: Amenities
Stayed 3 nights in Apr 2025

10/10 Excellent

Thomas Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really convenient location, wonderful staff and great facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Dzianis Stanislavovich

Stayed 6 nights in Apr 2025

6/10 Okay

Nadja, Georgetown

Traveled with partner
Liked: Amenities
The front desk took forever. I don’t understand why there was always a long line and why everything was so complicated. The room was spacious and quiet. But the bathroom is outdated and there was mold in the shower. The bars on the 45th and 47th floor were great and food was good too. Overall a good hotel but overpriced and not really service oriented. Whenever you need something you will be send to another counter or staff member, which was really annoying. Need coins for the laundry room? Get in line at the front desk for 20min. Need an umbrella? The clerk will send you to the porter.
Stayed 3 nights in Apr 2025

8/10 Good

Riley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Dustin

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Fredrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time to tokyo and the staff and experience at keio plaza was truly unforgettable. I had a very difficult airplane trip into tokyo, but the hotel staff and amenities help me turned a poor start into a great finish.
Stayed 10 nights in Apr 2025

10/10 Excellent

Kerilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Nathan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Keio Plaza Hotel Tokyo as a family of four—two adults and two kids (14 and 5)—in a triple room setup. From the moment we arrived, the service stood out. A porter greeted us and brought our bags up to the room, which was a welcome touch after stepping off the airport limousine bus that conveniently stops right at the hotel. The hotel itself is large, with several restaurants and even a 7-Eleven on-site, but it never felt overly crowded. The location was excellent for our needs—centrally located in Shinjuku, right near the Tokyo Metropolitan Government Building (which has a great free observation deck) and a park nearby for the kids to stretch their legs. The train station is about 700 meters away, but the covered walkway makes it an easy and comfortable stroll—even with kids and luggage. The room was spacious, with three beds and still plenty of space for suitcases and moving around without feeling cramped. One huge perk was the Good Neighbor Shuttle to Tokyo DisneySea. It made our Disney day super convenient—no navigating trains or transfers. Just be sure to reserve your spot ahead of time (it’s free!). Overall, Keio Plaza was a fantastic base for our Tokyo adventures—great service, space, and location. Would absolutely stay here again.
Stayed 4 nights in Apr 2025

8/10 Good

yulia, Glendale

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love it
Stayed 3 nights in Apr 2025

10/10 Excellent

Allen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff... Nice clean place
Stayed 3 nights in Apr 2025

10/10 Excellent

Alanna

Stayed 5 nights in Apr 2025

10/10 Excellent

Elaine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service excellent, staff friendly and helpful. Free bus to Disneyland save time and no need worry about Transportation.
Stayed 7 nights in Apr 2025

10/10 Excellent

Baljinder

Stayed 1 night in Mar 2025

10/10 Excellent

Weilin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Brijesh

Stayed 4 nights in Apr 2025

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We decided to spend extra for the Club Access rooms for our last stay in Japan, and I'm really glad we did. The club access lounge is exclusive and has an amazing 45th floor view of Tokyo. It's also directly across the street from the government building with the graphics that lights up at night. My friend stayed at the same hotel prior but did not pay for the club access rooms. I heard their rooms were older and not as nice, but since we selected the rooms with club access, the rooms were updated and very nice. They had L'occtaine bathroom amenities exclusive for these room types. One of my complaints is that it's located in the downtown business part of Shinjuku so it's a little on the quiet side, but it's only a few short blocks away from the massive Shinjuku station that connects you to everything. As you get closer to the station, there's a lot more restaurants and shops. Directly around the hotel itself is a little more bare and quiet. That could be a pro for some travelers. My other complaint is the laundry room. The hotel is massive and is separated by two towers. There's only one laundry room for the entire hotel and it happened to be located in the different building from the club access rooms. There are only (5) washer/dryers. Everyone does their laundry in the evening because everyone is exploring during the day. We ended up starting our laundry at 1am and had to return around 3:30/4am to pickup. I wish they had more machines available throughout the property.

10/10 Excellent

Lee

Stayed 3 nights in Apr 2025

10/10 Excellent

Nathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasure stay . Staffs very attentive and polite
Stayed 6 nights in Apr 2025

10/10 Excellent

Jennifer, Chino Hills

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First stay in Tokyo, appreciate the location being business area, quiet yet easy to get around.
Stayed 2 nights in Mar 2025