Keio Plaza Hotel Tokyo

4.5 star property

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Photo gallery for Keio Plaza Hotel Tokyo

Exterior
5 bars/lounges
5 bars/lounges
40-inch flat-screen TV with satellite channels, TV, DVD player
40-inch flat-screen TV with satellite channels, TV, DVD player

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Parking available
$414
Nov 26 - Nov 27

Explore the area

View in a map
2-2-1 Nishi-Shinjuku, Shinjuku-Ku, Tokyo, Tokyo-to, 160-8330
  • Place, Tokyo Metropolitan Government Building
    ‪2 min walk‬
  • Place, Shinjuku I Land
    ‪3 min walk‬
  • Place, Shinjuku Gyoen National Garden
    ‪15 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪36 min drive‬

Room options

Main Tower Deluxe Plus Queen Room

  • Sleeps 2

Main Tower Superior Plus Twin Room

  • Sleeps 3

Plaza Luxe Double, Non Smoking

8.0 out of 10
Very good
(8 reviews)
  • 324 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

Standard Twin, Non Smoking

8.8 out of 10
Excellent
(28 reviews)
  • 253 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Plaza Superior South Wing Twin, Non Smoking, 20F above

8.6 out of 10
Excellent
(18 reviews)
  • 324 sq ft
  • City view
  • Sleeps 6
  • 2 Large Twin Beds

Plaza Superior South Wing Double, Non Smoking

7.8 out of 10
Good
(8 reviews)
  • 324 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

Plaza Deluxe Twin Room, Non Smoking (Main Tower)

9.0 out of 10
Wonderful
(2 reviews)
  • 382 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Standard Double Room, Non Smoking

9.4 out of 10
Exceptional
(19 reviews)
  • 253 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

Plaza Superior South Wing Twin, Non Smoking

9.2 out of 10
Wonderful
(25 reviews)
  • 324 sq ft
  • City view
  • Sleeps 6
  • 2 Large Twin Beds

Premier Grand - Deluxe Twin with the Club Lounge Access (breakfast, tea, and bar time)

10.0 out of 10
Exceptional
(5 reviews)
  • 382 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Premier Grand - Deluxe King with the Club Lounge Access (breakfast, tea, and bar time)

9.4 out of 10
Exceptional
(16 reviews)
  • 377 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Premier Grand - Suite Twin with the Club Lounge Access (breakfast, tea, and bar time)

10.0 out of 10
Exceptional
(3 reviews)
  • 764 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 2 Large Twin Beds

Premier Grand - Suite King with the Club Lounge Access (breakfast, tea, and bar time)

  • 764 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

Premier Grand - Superior King with the Club Lounge Access (breakfast, tea, and bar time)

9.6 out of 10
Exceptional
(13 reviews)
  • 363 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Standard Plus Double, Non Smoking

9.4 out of 10
Exceptional
(14 reviews)
  • 253 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

Superior Plus Twin, Non Smoking

9.6 out of 10
Exceptional
(22 reviews)
  • 363 sq ft
  • City view
  • Sleeps 6
  • 2 Large Twin Beds

Deluxe Plus Double, Non Smoking

9.6 out of 10
Exceptional
(9 reviews)
  • 382 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Plus Twin, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • 382 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Main Tower Standard Double Room

  • Sleeps 2

Main Tower Standard Twin Room

  • Sleeps 2

Main Tower Superior Twin Room

  • Sleeps 3

South Tower Plaza Superior Twin Room Non-smoking

  • Sleeps 2

South Tower Plaza Superior Queen Room

  • Sleeps 2

South Tower Plaza Luxe Queen Room

  • Sleeps 2

Main Tower Plaza Deluxe Twin Room

  • Sleeps 2

Plaza Superior South Wing King, Non Smoking

8.0 out of 10
Very good
(11 reviews)
  • 324 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Deluxe Twin, Non Smoking (Universal Design)

7.6 out of 10
Good
(4 reviews)
  • 382 sq ft
  • City view
  • Sleeps 3
  • 2 Large Twin Beds

Luxury Deluxe Twin, Non Smoking (Universal Design)

10.0 out of 10
Exceptional
(1 review)
  • 506 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Premier Grand - Deluxe 2 Queens with the Club Lounge Access (Breakfast, Tea, and Bar time)

10.0 out of 10
Exceptional
(3 reviews)
  • 382 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

Plaza Deluxe South Wing Triple, Non Smoking, 20F above

9.0 out of 10
Wonderful
(8 reviews)
  • 441 sq ft
  • City view
  • Sleeps 8
  • 3 Large Twin Beds

Junior Suite Twin, Non Smoking (Universal Design)

  • 725 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Plaza Deluxe South Wing Twin (Non-Smoking)

9.8 out of 10
Exceptional
(16 reviews)
  • 432 sq ft
  • City view
  • Sleeps 6
  • 2 Large Twin Beds

Plaza Deluxe South King (Non-Smoking)

9.0 out of 10
Wonderful
(7 reviews)
  • 432 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Luxury Family Room, Non-Smoking

10.0 out of 10
Exceptional
(5 reviews)
  • 498 sq ft
  • City view
  • Sleeps 9
  • 5 Large Twin Beds

Plaza Luxe King, Non Smoking

8.8 out of 10
Excellent
(10 reviews)
  • 432 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

South Tower Plaza Deluxe King Room

  • Sleeps 2

South Tower Plaza Deluxe Twin Room

  • Sleeps 3

South Tower Plaza Deluxe Triple Room

  • Sleeps 3

South Tower Plaza Luxe Twin Room

  • Sleeps 3

Main Tower Junior Suite Twin (Universal Design)

  • Sleeps 2

Main Tower Standard Room

  • Sleeps 2

Main Tower Premier Grand King Suite

  • Sleeps 2

Main Tower Premier Grand Twin Suite

  • Sleeps 2

South Tower Plaza Deluxe Room

  • Sleeps 2

Main Tower Club Room Premier Grand Two Queen Room

  • Sleeps 4

Main Tower Luxury Family Room

  • Sleeps 5

South Tower Luxe King Room

  • Sleeps 2

South Tower Plaza Superior Room

  • Sleeps 2

South Tower Plaza Luxe Corner Room

  • Sleeps 2

Main Tower Luxury Deluxe Twin (Universal Design)

  • Sleeps 2

Main Tower Premier Grand Suite

  • Sleeps 2

Main Tower Club Room Premier Grand King Room

  • Sleeps 2

Main Tower Club Room Premier Grand Twin Room

  • Sleeps 2

Deluxe Select Twin, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 382 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Deluxe Select Twin Connecting Room, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 764 sq ft
  • City view
  • Sleeps 8
  • 4 Large Twin Beds

Pure Wellness Room - Twin Room - Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 382 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Standard Plus - Twin Room

8.0 out of 10
Very good
(2 reviews)
  • 253 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Deluxe Plus Twin Room (Triple)

9.4 out of 10
Exceptional
(10 reviews)
  • 382 sq ft
  • City view
  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Sofa Bed

Plaza Standard Twin, Non smoking, No bathtub

  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Plaza Superior Twin, Non smoking

  • City view
  • Sleeps 6
  • 2 Large Twin Beds

Japanese Suite Twin, Non smoking

  • City view
  • Sleeps 2
  • 2 Large Twin Beds

Suite twin South tower

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Main Tower Club Room Premier Grand wide King Room

  • Sleeps 2

Standard Single Room

  • Sleeps 1

Main Tower Standard Double Room Smoking

  • Sleeps 2

Main Tower Standard Double Room Non smoking

  • Sleeps 2

Main Tower Superior Twin Room Smoking

  • Sleeps 3

Main Tower Standard Twin Room Non smoking

  • Sleeps 2

Main Tower Standard Twin Room Smoking

  • Sleeps 2

Main Tower Superior Twin Room Non smoking

  • Sleeps 3

Main Tower Plaza Superior Twin Room Smoking

  • Sleeps 3

Main Tower Plaza Superior Twin Room Non smoking

  • Sleeps 3

Main Tower Plaza Deluxe Twin Room Non smoking

  • Sleeps 2

Main Tower Plaza Deluxe Twin Room Smoking

  • Sleeps 2

Plaza Superior South Twin 20F above(Non-smoking)

  • Sleeps 3

South Tower Plaza Superior Twin Room With Extra Bed

  • Sleeps 3

Deluxe Select Twin

  • Sleeps 2

Deluxe Select Twin Connecting Room

  • Sleeps 4

Superior Twin Room, Non Smoking

8.2 out of 10
Very good
(27 reviews)
  • 366 sq ft
  • City view
  • Sleeps 6
  • 2 Large Twin Beds

Main Tower Standard Plus Double Room

  • Sleeps 2

Main Tower Deluxe Plus Twin Room

  • Sleeps 2

South Tower Plaza Superior King Room

  • Sleeps 3

Main Tower Deluxe Twin (Universal Design)

  • Sleeps 2

Similar properties

About this property

Keio Plaza Hotel Tokyo

4.5-star hotel in Shinjuku
Along with 10 restaurants, this hotel has 5 bars/lounges and a fitness center. Free WiFi in public areas and a free theme park shuttle are also provided. Additionally, 3 coffee shops/cafes, self parking, and a meeting room are onsite.
Keio Plaza Hotel Tokyo offers 1452 accommodations with DVD players and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters. 40-inch flat-screen televisions come with satellite channels. Bathrooms include slippers, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include a fitness center.
Dining is available at one of the hotel's 10 restaurants and guests can grab coffee at one of the 3 coffee shops/cafes. The property also has a grocery/convenience store. Guests can unwind with a drink at one of the hotel's 5 bars/lounges. Business-related amenities at this 4.5-star property consist of a meeting room and coworking spaces.

A computer station is located on site and wireless Internet access is complimentary. This luxury hotel also offers a fitness center, a vending machine, and multilingual staff. For a surcharge, an airport shuttle at scheduled times is offered to guests. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

Keio Plaza Hotel Tokyo has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
スーパーブッフェ グラスコート - This buffet restaurant specializes in Fusion cuisine and serves breakfast, lunch, and dinner.
オールデイダイニング樹林 - This restaurant specializes in American cuisine and serves breakfast, lunch, and light fare. Open daily.
鉄板焼 やまなみ - This fine-dining restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.
和食 かがり - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
寿司 久兵衛 - This sushi bar specializes in sushi and serves lunch and dinner. Open daily.
Late night fare is available from room service (during limited hours).

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 9:30 AM to 9:00 PM at scheduled times
  • Free theme park shuttle
  • Self parking on site (JPY 1,000 per night; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: JPY 5,000 for adults and JPY 4,000 for children
  • 10 restaurants
  • 3 coffee shops/cafes
  • 5 bars/lounges

Restaurants on site

  • オールデイダイニング樹林
  • スーパーブッフェ グラスコート
  • 和食 かがり
  • 寿司 久兵衛
  • 鉄板焼 やまなみ

Things to do

  • Art gallery
  • Bicycle storage
  • Designer stores
  • Gym
  • Shopping

Family friendly

  • Baby toys
  • DVD player
  • Free theme park shuttle
  • Grocery/convenience store
  • High chair
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Stroller

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Coworking space
  • Meeting room

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (40 inch wide door)
  • Front entrance ramp
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 buildings
  • 47 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1971
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable/satellite channels
  • DVD player

Food and drink

  • Free bottled water
  • Late-night room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Free daily newspapers
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Meals are not included in the room rate for children ages 5 years and younger who are included in the reservation.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 5000 for adults and JPY 4000 for children
  • Airport shuttle fee: JPY 1400 per person (one-way)
  • Airport shuttle fee per child: JPY 700 (one-way), (from 1 to 12 years old)
  • Self parking fee: JPY 1000 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is required for transportation to and from this property
Parking height restrictions apply
Guests with tattoos are not able to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Keio
Keio Hotel
Keio Hotel Tokyo Plaza
Keio Plaza Tokyo
Keio Tokyo Plaza
Keio Plaza Hotel Tokyo Shinjuku
Keio Plaza Shinjuku
Keio Plaza Hotel Tokyo
Keio Plaza Hotel
Keio Plaza
Keio Plaza Hotel Tokyo Hotel
Keio Plaza Hotel Tokyo Tokyo
Keio Plaza Hotel Tokyo Hotel Tokyo

Reviews

Keio Plaza Hotel Tokyo Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 1843 out of 2688 reviews
Rating 8 - Good. 558 out of 2688 reviews
Rating 6 - Okay. 169 out of 2688 reviews
Rating 4 - Poor. 74 out of 2688 reviews
Rating 2 - Terrible. 44 out of 2688 reviews

Reviews

10/10 Excellent

Sierra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was awesome. E
Stayed 5 nights in Jul 2025

6/10 Okay

Mehmet

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
When I booked 2 kids and 2 adults however they told us Expedia made a mistake your reservation only 2 adults and staff been inside come out and he said we need to charge you 1 more adult and they charged us high price which was no option be careful if you have a kids they play around
Stayed 3 nights in Jul 2025

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel!
Stayed 1 night in Jul 2025

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and great views

We had views of the city and Mt Fuji. They stay was very comfortable. 3 adults stayed in this room. Myself, husband and son. We gad a king bed and they set up another “twin” bed that was more like a full size. The building across the street had a cool light show projected on it and the breakfast buffet was great!
Stayed 2 nights in Jul 2025

10/10 Excellent

Kumar

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at a few hotels in Tokyo, but this one was a last-minute booking — and it turned out to be an excellent choice. The service from all the staff was outstanding, especially Krishna at the front desk, who helped us with directions to the train station, recommended great places nearby, and gave us a helpful introduction to the hotel amenities. It’s a perfect place to stay if you’re traveling with kids and looking for a quiet and peaceful environment. Easily the best place to stay in Shinjuku!
Stayed 6 nights in Jul 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, facilities and staff.
Stayed 4 nights in Jul 2025

10/10 Excellent

Mayra P

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in the center of Tokyo walking distance from great restaurants and shopping stores. First time there and it was wonderful. Everyone is very friendly and helpful.
Stayed 6 nights in Jul 2025

10/10 Excellent

Juan Carlos

Stayed 2 nights in Jul 2025

10/10 Excellent

Elisabeth, West Carrollton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

8/10 Good

Todd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fantastic. Great location, very clean, and convenient features like a 7-eleven in the hotel. The staff were incredibly nice and helpful. My only complaints were that the pool was not open for the season until the very last day of our week there. I don’t remember this being noted on the Expedia site when I booked, but this was disappointing. The other minor gripe was that we could not order some items like pizza and burgers from the sky lounge to our room, nor would they let us order ‘takeaway’. In other words, if you wanted pizza or a burger you had to eat it in the restaurant. This was the only restaurant in the hotel that had these options, so that was a little inconvenient. (Of course we enjoyed Japanese food for the majority of our stay, but I just need pizza or a burger ;). Overall a wonderful stay.
Stayed 6 nights in Jul 2025

10/10 Excellent

maor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Mong

Liked: Cleanliness, staff & service, property conditions & facilities
We got the South tower without noticing, it was outdated, but the front desk was very nice to change our room to the main tower
Stayed 6 nights in Jul 2025

10/10 Excellent

Jayden

Stayed 11 nights in Apr 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch comfort and service. In a quiet area, but walkable to all the action in Shinjuku, including Shinjuku station. Limo buses from the airports will also pick up and drop off at this hotel. The restaurants at the hotel are also excellent.
Stayed 5 nights in Jul 2025

10/10 Excellent

VEALER

Stayed 7 nights in Jul 2025

10/10 Excellent

Naheed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We got there very early in the morning. Room wasn't supposed to be ready till 3:00 p.m. as it was previously communicated. Love the fact that they have a dedicated change room for people to change Etc and explore the city. The Steve was fantastic the location is a great very close to the train station for easy commute. Less than 10 minute walk to a busy area with tons of restaurant. Lounge on the 47th floor is fantastic if you have access to it we did. The only feedback I had was we wish the pool was open. It was super hot in Japan and I still don't understand why the pool is open after august. That's a facility my family would have definitely used.
Stayed 5 nights in Jul 2025

10/10 Excellent

Lydia

Stayed 5 nights in Jul 2025

10/10 Excellent

Nagisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a. Hotel that has been around for a long time and As a hotel diva, I was prepared to stay in a room that would be outdated. However, I was pleasantly surprised by how well maintained and clean the rooms were. We were on the 34th floor and the rooms were clean and in excellent condition. Plenty of amenities in the room. The gym was adequate and the pool looked great. Lots of restaurants and convenience stores around the neighborhood. Quick walk to the train station and the hustle and bustle that is shinjuku. But away from kabukicho so you don’t get the night life crowd around you. Will definitely stay again.
Stayed 5 nights in Jul 2025

10/10 Excellent

Sebastian

Stayed 2 nights in Jul 2025

10/10 Excellent

Elena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One of the friendliest hotels I’ve stayed in Tokyo. The staff is great and attentive. The rooms are decent and clean.
Stayed 4 nights in Jul 2025

8/10 Good

zhuqing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very clean, and most of the staff are super helpful and professional. However, we had a disappointing experience with one front desk employee — a man who mentioned he was born in a Western country and has lived in Tokyo for 23 years. He came across as rude and dismissive when we inquired about a room upgrade and late checkout, benefits we expected as Expedia Gold members. He told us, in a very blunt manner, that “whatever Expedia promised is between Expedia and the customer,” and that the hotel is not responsible for honoring it.
Stayed 2 nights in Jul 2025

10/10 Excellent

annie

Stayed 2 nights in Jul 2025

10/10 Excellent

leflor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent
Stayed 13 nights in Jul 2025

2/10 Terrible

rana

Stayed 5 nights in Jul 2025

10/10 Excellent

Ozma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent property. Exceptional service from the staff. Only area that could be improved is the laundromat. Quite a hike from our room to the laundromat, and each time to find all machines are busy. Five attempts to use, orally ended in failure. However, our stay was exceptional and this did not ruin it at all. The staff, their behaviour & their professionalism made the stay a great one.
Stayed 6 nights in Jul 2025