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Mandarin Oriental, Tokyo

5.0 star property

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Photo gallery for Mandarin Oriental, Tokyo

Lobby
Mandarin Corner Suite King | Premium bedding, minibar, in-room safe, desk
Restaurant
Mandarin Corner Suite King | Premium bedding, minibar, in-room safe, desk
Lobby

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
  • Spa
  • Pet friendly
  • Room service
  • Gym

Explore the area

Map
2-1-1 Nihonbashi Muromachi, Tokyo, Tokyo-to, 103-8328
  • Tokyo Imperial Palace
    ‪3 min drive‬
  • Tokyo Dome
    ‪4 min drive‬
  • Sensoji Temple
    ‪4 min drive‬
  • Tokyo (HND-Haneda)
    ‪28 min drive‬

Room options

View all photos for Mandarin Grand Twin

Premium bedding, minibar, in-room safe, desk

Mandarin Grand Twin

  • 646 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Mandarin Grand King

Mandarin Grand King | Premium bedding, minibar, in-room safe, desk

Mandarin Grand King

  • 646 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Oriental Suite King

Oriental Suite King | Premium bedding, minibar, in-room safe, desk

Oriental Suite King

  • 1076 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Corner King

Deluxe Corner King | Premium bedding, minibar, in-room safe, desk

Deluxe Corner King

  • 538 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room

  • 538 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Premier King Room

Lobby

Deluxe Premier King Room

  • 538 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room

Deluxe King Room | Premium bedding, minibar, in-room safe, desk

Deluxe King Room

  • 538 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Suite King

Premium bedding, minibar, in-room safe, desk

Premier Suite King

  • 969 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Mandarin Suite King

Premium bedding, minibar, in-room safe, desk

Mandarin Suite King

  • 1076 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Mandarin Corner Suite King

Mandarin Corner Suite King | Premium bedding, minibar, in-room safe, desk

Mandarin Corner Suite King

  • 1076 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Mandarin Suite Twin

Premium bedding, minibar, in-room safe, desk

Mandarin Suite Twin

  • 646 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Suite Twin

Premium bedding, minibar, in-room safe, desk

Premier Suite Twin

  • 1076 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Premier Twin Room

Premium bedding, minibar, in-room safe, desk

Deluxe Premier Twin Room

  • 538 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

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Exterior

Shangri-La Tokyo

  • Pool
  • Hot Tub
  • Spa
  • Free WiFi
4.8 out of 5, Exceptional, (537)
The price is $1,163
per night
$1,475 total
includes taxes & fees
Mar 25 - Mar 26
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About this property

Mandarin Oriental, Tokyo

5-star hotel in Chuo
Along with 9 restaurants, this smoke-free hotel has a full-service spa and 2 bars/lounges. Additionally, a 24-hour health club, 2 coffee shops/cafes, and a snack bar/deli are onsite.
Mandarin Oriental, Tokyo offers 179 accommodations with DVD players and minibars. Beds feature premium bedding. Flat-screen televisions come with premium digital channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

This Tokyo hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and laptop-compatible safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Recreational amenities at the hotel include a 24-hour health club.

Guests under 16 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, The Spa. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Mandarin Oriental, Tokyo features a full-service spa and a 24-hour health club. Dining is available at one of the hotel's 9 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Public areas are equipped with wireless Internet access (surcharge).

Event facilities measuring 5920 square feet (550 square meters) include conference space. This luxury hotel also offers spa services, multilingual staff, and gift shops/newsstands. Onsite parking is available (surcharge).

Mandarin Oriental, Tokyo is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
Mandarin Oriental, Tokyo has 9 restaurants on site.
Late night fare is available from 24-hour room service.

Awards and affiliations

Mandarin Oriental, Tokyo is listed in the 2021 Condé Nast Traveler Gold List of the world's best places to stay.

Languages

Chinese (Cantonese), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: WiFi (JPY 1,500 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (JPY 1,500 per night)

Parking and transportation

  • Covered valet parking on site (JPY 6,500 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: JPY 8,855 for adults and JPY 4,428 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 9 restaurants
  • Snack bar/deli

Things to do

  • 24-hour health club
  • Fitness classes
  • Full-service spa
  • Pilates classes
  • Yoga classes

Family friendly

  • Baby bath
  • Baby toys
  • Changing table
  • Children's games
  • Children's toys
  • DVD player
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 15 meeting rooms
  • 5,920 square feet of conference space

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • Elevator

More

  • Ballroom
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with premium digital channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Heating (climate-controlled)
  • Laptop-compatible safe
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 20

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of JPY 22770 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 33 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for JPY 10000.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 8855 for adults and JPY 4428 for children
  • Fee for in-room wireless internet: JPY 1500 per night (rates may vary)
  • Fee for wireless internet in public areas: JPY 1500 per night (rates may vary)
  • Covered valet parking fee: JPY 6500 per day (in/out privileges)
  • Pet fee: JPY 22770 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: JPY 10000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Onsite parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transportation to and from this property
Guests under 16 years old are not allowed in the fitness facility or hot tub
Guests under 16 years old are not allowed in the spa

Property is also known as

Mandarin Oriental Tokyo Hotel
Mandarin Oriental Hotel Tokyo
Mandarin Oriental Tokyo
Tokyo Mandarin Oriental
Chuo Mandarin Oriental
Mandarin Oriental Chuo
Mandarin Oriental, Tokyo Hotel Chuo
Mandarin Oriental, Tokyo Japan
Mandarin Tokyo
Mandarin Oriental Tokyo
Mandarin Oriental, Tokyo Hotel
Mandarin Oriental, Tokyo Tokyo
Mandarin Oriental, Tokyo Hotel Tokyo

Mandarin Oriental, Tokyo Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 322 out of 396 reviews
Rating 8 - Good. 51 out of 396 reviews
Rating 6 - Okay. 12 out of 396 reviews
Rating 4 - Poor. 7 out of 396 reviews
Rating 2 - Terrible. 4 out of 396 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Oluseyi

Stayed 3 nights in Nov 2024

10/10 Excellent

Daisy, Georgetown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: The staff went over and beyond. The bar had incredible views. The bath was huge and amazing. The bed was very comfortable. Overall excellent stay. Cons: It is pricey, but I wish I had stayed longer. Could also do with more vegetarian food options.
Stayed 1 night in Nov 2024

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities
An excellent stay! Thank you Jerome and the Concierge Team for making everything go so smoothly. Much appreciated.
Stayed 3 nights in Nov 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad cost benefit
it its good hotel franchise but I dont see why its so expensive. cost benefit is not good. there other great options with half of price.
Stayed 1 night in Nov 2024

10/10 Excellent

Arnold

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location & staff
Stayed 4 nights in Oct 2024

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service.
Stayed 3 nights in Oct 2024

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with excellent access to metro! Staff was great, and room was very comfortable.
Stayed 2 nights in Oct 2024

10/10 Excellent

Aleena

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an amazing hotel, great location! The service was amazing, will definitely stay there again!
Stayed 2 nights in Sep 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Sep 2024

10/10 Excellent

elizabeth

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Connor, London

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Cameron

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

yair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

ELIF, Miami Bech

Liked: Cleanliness, staff & service, property conditions & facilities
Superb!
Stayed 3 nights in Sep 2024

10/10 Excellent

Maximo, Miami

Stayed 3 nights in Aug 2024

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mandarin Oriental always provides top notch service and is a home from home. Staff are welcoming and always courteous.
Stayed 3 nights in Sep 2024

10/10 Excellent

TONY, Pleasant Hill

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect. The hotel was classy/ambiance was good/cleanliness was to a tee and felt comfortable in the room. Location was convenient. Staff were very helpful and service was good. If I would find one kink, it would be the shower. Should have sime separation or stopper so that water when showering does not spill all over the bathroom
Stayed 3 nights in Aug 2024

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Carla

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Immaculate. Perfect location. Wonderful attention to detail.
Stayed 7 nights in Aug 2024

10/10 Excellent

Utshob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was amazing as well as the food at sense , they are very accommodating
Stayed 1 night in Jul 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

Jennifer, Ancaster

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this property twice in the last 2 years . The hotel is beautiful property with stunning views of Tokyo. We found the service has slipped ever so slightly from our initial visit but over all, still an impressive venue. A special thank you of appreciation goes out to Kutari the young gentleman who greeted us each day in the car park. Most helpful and pleasant each and every time we saw him, service with a smile ! One negative regarding policy. The property pool is only available for guests from 6:30 am til 9:30 am. Only guests having a spa treatment booked were entitled to use it after those hours. We feel that’s not a terrific message to send to those paying clients who should be entitled to use the pool as any other hotel would offer.
Stayed 7 nights in Jun 2024

10/10 Excellent

David, Irvine

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent room and service
Stayed 4 nights in Jun 2024

10/10 Excellent

Kelvin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how convenient the location is. The metro station is right next to the hotel. It takes just 10 mins to go to Ginza. It is also on the line where Omotesando and Shibuya. I also like the bar. Very cool. Classic cocktails with its own creativity and a fine touch of Japanese culture in it. Staff are very helpful. The room is amazing. Looking directly into the metropolis.
Stayed 2 nights in Jun 2024