Our stay at Sotetsu Grand Fresa Takadanobaba was truly memorable, not just because of the comfort of the hotel, but because of the incredible care we received from the staff. From pre-check-in, to check-in, and even check-out, the service was smooth, friendly, and tailored to us as individuals.
I especially want to thank Takumi H. at the reception, who went above and beyond to support us during a very difficult time. My wife suddenly suffered from heat stroke and had to be hospitalized, and the hotel staff acted immediately—helping us contact emergency services and showing real concern for her well-being. They also made it possible for us to extend our stay flexibly so that I could focus on caring for her without added stress.
It’s not easy being in a foreign country during an emergency, but the kindness, patience, and understanding shown by Takumi and the whole team gave us comfort and reassurance. For that, we are truly grateful.
Thank you again to Takumi and everyone at Sotetsu Grand Fresa Takadanobaba—you turned a difficult situation into one we could manage with peace of mind. We will always remember your dedication and care.