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Shibuya Excel Hotel Tokyu

4.0 star property

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Photo gallery for Shibuya Excel Hotel Tokyu

View from room
Exterior
View from property
Reception
Premium bedding, in-room safe, blackout drapes, iron/ironing board

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Bar
  • Housekeeping
  • Room service

Explore the area

Map
1-12-2, Dogenzaka, Shibuya-ku, Tokyo, Tokyo-to, 150-0043
  • Shibuya Crossing
    ‪3 min walk‬
  • National Stadium
    ‪4 min drive‬
  • Tokyo Tower
    ‪5 min drive‬
  • Tokyo (HND-Haneda)
    ‪17 min drive‬

Room options

View all photos for Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View)

Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View) | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View)

  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Deluxe Twin, Non-Smoking, 13 - 19F

Deluxe Twin, Non-Smoking, 13 - 19F | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Twin, Non-Smoking, 13 - 19F

  • 413 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Semi Double Room Non-Smoking, 13 - 19F

Semi Double Room Non-Smoking, 13 - 19F | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Semi Double Room Non-Smoking, 13 - 19F

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room with Park View - Non-Smoking

Superior Double Room with Park View - Non-Smoking | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior Double Room with Park View - Non-Smoking

  • Park view
  • 236.8 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Quad Room Non-Smoking, 7 - 12F

Quad Room Non-Smoking, 7 - 12F | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Quad Room Non-Smoking, 7 - 12F

  • 431 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Triple Room Non-Smoking, 7 - 12F

Triple Room Non-Smoking, 7 - 12F | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Triple Room Non-Smoking, 7 - 12F

  • 366 sq ft
  • Sleeps 3
  • 3 Large Twin Beds

View all photos for Excel Double Room - Non-Smoking

Excel Double Room - Non-Smoking | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Excel Double Room - Non-Smoking

  • City view
  • 221 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Single Room, 1 Bedroom

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Standard Single Room, 1 Bedroom

  • City view
  • 215 sq ft
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Standard Twin Non-Smoking, 7 - 12F

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Standard Twin Non-Smoking, 7 - 12F

  • 323 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Excel Semi-Double Non-Smoking, 21 - 24F

Room amenity

Excel Semi-Double Non-Smoking, 21 - 24F

  • City view
  • 215 sq ft
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Excel Twin Non-Smoking, 21 - 24F

Excel Twin Non-Smoking, 21 - 24F | View from room

Excel Twin Non-Smoking, 21 - 24F

  • 323 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Standard Double Non-Smoking, 7 - 12F

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Standard Double Non-Smoking, 7 - 12F

  • 226 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Premier Double Non-Smoking, 14 - 19F

Premier Double Non-Smoking, 14 - 19F | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Premier Double Non-Smoking, 14 - 19F

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for View Twin Non-Smoking, 13 - 19F

View Twin Non-Smoking, 13 - 19F | View from room

View Twin Non-Smoking, 13 - 19F

  • 325 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Excel Twin Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Excel Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Fourth Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Standard Fourth Room

  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Twin Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Premiere Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior Double Premiere Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Semi Double Room with Park View

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior Semi Double Room with Park View

  • Sleeps 2
  • 1 Double Bed

View all photos for Excel Semi Double Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Excel Semi Double Room

  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Twin Room With City View

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior Twin Room With City View

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Deluxe Twin Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Standard Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Triple Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Standard Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Double Room with Park View

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior Double Room with Park View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Single Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Standard Single Room

  • Sleeps 1
  • 1 Twin Bed

Standard Single - Non-Smoking

  • Sleeps 2

Superior Single - Non-Smoking

  • Sleeps 1

Superior Twin - Non-Smoking

  • Sleeps 2

Superior Twin - Non-Smoking

  • Sleeps 2

Superior Double - Non-Smoking

  • Sleeps 2

Standard Twin - Non-Smoking

  • Sleeps 3

Superior Twin - Non-Smoking

  • Sleeps 2

Superior Double - Non-Smoking

  • Sleeps 2

Double - Non-Smoking

  • Sleeps 2

Standard Triple - Non-Smoking

  • Sleeps 3

Standard 4Beds - Non-Smoking

  • Sleeps 4

Standard Double - Non-Smoking

  • Sleeps 2

Single - Non-Smoking

  • Sleeps 1

Superior Single - Non-Smoking

  • Sleeps 1

Twin - Non-Smoking

  • Sleeps 2

View all photos for Superior Corner Twin Room with Park View

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior Corner Twin Room with Park View

  • Sleeps 2
  • 2 Twin Beds

Similar properties

Lobby

SHIBUYA STREAM HOTEL

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.7 out of 5, Exceptional, (1004)
The price is $298
per night
$367 total
includes taxes & fees
Apr 29 - Apr 30
SHIBUYA STREAM HOTEL

About this property

Shibuya Excel Hotel Tokyu

4-star hotel in Shibuya
This smoke-free hotel features 2 restaurants, a bar/lounge, and a coffee shop/cafe. WiFi in public areas is free. Other amenities include self parking, conference space, and concierge services.
Shibuya Excel Hotel Tokyu offers 408 accommodations with safes and complimentary newspapers. Beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with digital channels and pay movies.

Bathrooms include shower/tub combinations with deep soaking bathtubs, slippers, bidets, and complimentary toiletries. This Tokyo hotel provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. Event facilities measuring 108 square feet (10 square meters) include conference space. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This luxury hotel also offers a vending machine, multilingual staff, and concierge services. Onsite parking is available (surcharge).

Shibuya Excel Hotel Tokyu is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Shibuya Excel Hotel Tokyu has 2 restaurants serving breakfast only.
Room service is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Covered self parking on site (JPY 3,000 per night; includes in/out privileges)

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: JPY 3,500 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 108 square feet of conference space
  • Meeting room

Spa

  • In-room massages

Accessibility

  • Elevator

More

  • 25 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels
  • Pay movies

Food and drink

  • Free bottled water
  • Refrigerator
  • Restaurant dining guides
  • Room service

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Some room names indicate varying check-in and check-out times, which override standard check-in and check-out hours.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately JPY 3500 per person
  • Airport shuttle fee: JPY 3200 per person (one-way)
  • Covered self parking fee: JPY 3000 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Excel Hotel Tokyu
Excel Shibuya Hotel
Excel Tokyu
Hotel Excel Shibuya Tokyu
Hotel Excel Tokyu Shibuya
Shibuya Excel Hotel Tokyu
Shibuya Excel Tokyu
Shibuya Tokyu
Shibuya Tokyu Excel
Shibuya Tokyu Excel Hotel
Shibuya Excel Hotel Tokyu Tokyo
Shibuya Excel Tokyu Tokyo
Shibuya Excel Hotel Tokyu Hotel
Shibuya Excel Hotel Tokyu Tokyo
Shibuya Excel Hotel Tokyu Hotel Tokyo

Shibuya Excel Hotel Tokyu Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1094 out of 1567 reviews
Rating 8 - Good. 337 out of 1567 reviews
Rating 6 - Okay. 77 out of 1567 reviews
Rating 4 - Poor. 35 out of 1567 reviews
Rating 2 - Terrible. 24 out of 1567 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Irene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, clean, friendly staff.
Stayed 5 nights in Jan 2025

10/10 Excellent

Simon

Great location
Location Location Location
Stayed 5 nights in Jan 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent all around!
Being in the heart of Shibuya, the hotel was very well maintained and service was excellent. The room was well equipped and had a great view of shibuya scramble crossing from the 21st floor. Easy access to shibuya station, shops and restaurants located below the hotel. Did not have any issues with noise at all. Bed and pillows were very comfortable. The hotel lobby also has a money exchange machine. The rates were comparable to others in the area. I would stay here again and recommend to others.
Stayed 5 nights in Jan 2025

8/10 Good

Ru L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Rejina

Stayed 1 night in Jan 2025

10/10 Excellent

Aldrin

Stayed 14 nights in Dec 2024

8/10 Good

Paul

Traveled with family
Liked: Property conditions & facilities
Stayed 6 nights in Jan 2025

8/10 Good

Leith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location amazing of course next to the crossing, and super close to shopping, dining & transport options.
Stayed 4 nights in Jan 2025

10/10 Excellent

Sierra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so close o everything
Stayed 1 night in Jan 2025

10/10 Excellent

Paul

Stayed 9 nights in Jan 2025

10/10 Excellent

Margarita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Tamzil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Quan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Very nice location and view. Front desk worker (a lady named Anh) was very friendly and helpful. I highly recommend. Cons: It was hard to get an Uber/Go taxi to come pick up at the lobby.
Stayed 2 nights in Jan 2025

10/10 Excellent

Farbod

Stayed 5 nights in Dec 2024

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property in a great location with shibuya crossing and ichiran Raman right outside your hotel and close to mall And subway with excellent friendly and helpful staff
Stayed 2 nights in Dec 2024

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent and very friendly location very convenient. The room was close to elevators & great views of crossing. However the room was small, one pillowcase was stained I reported that. The phone was not clean and there was fingerprints on the big window w the view. Bed was hard. Overall room was quiet on 16th floor. Location location is why you get this room close to shopping and train.
Stayed 3 nights in Jan 2025

8/10 Good

kanako

Traveled with family
Dated decor but convenient location. Service is not consistent.
Stayed 1 night in Dec 2024

8/10 Good

Jose Mari

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Perfect location in Shibuya but rooms a bit ols especially the bathroom
Stayed 7 nights in Dec 2024

10/10 Excellent

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying at this hotel and it doesn't disappoint. Great staff and an even better location. Would recommend.
Stayed 6 nights in Dec 2024

10/10 Excellent

Donna

Liked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

Hugh

Stayed 7 nights in Dec 2024

10/10 Excellent

Nicole, HANALEI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent! Staff members were friendly & helpful! Excellent location, close to everything!
Stayed 5 nights in Dec 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Location and Great Service
I recently stayed at a hotel near Shibuya Station, and it was an excellent choice for anyone looking to explore Tokyo. The location was fantastic—just a short walk from Shibuya Station, making it incredibly convenient for accessing public transport and iconic sights like Shibuya Crossing. The area is surrounded by countless food outlets, offering everything from casual local eateries to more upscale dining options. Whether you’re in the mood for ramen, sushi, or even international cuisine, there’s something for everyone within walking distance. The service at the hotel was equally commendable. The staff were friendly and attentive, always ready to assist with directions or recommendations. My room was clean and well-maintained, with all the basic amenities needed for a comfortable stay. If you’re looking for a hotel in Tokyo that combines a prime location with great service, this is an excellent option. I’d happily stay here again on my next trip!
Stayed 5 nights in Dec 2024

10/10 Excellent

Dhanya Bankapur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024