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Shibuya Excel Hotel Tokyu

4.0 star property

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Photo gallery for Shibuya Excel Hotel Tokyu

2 restaurants, breakfast served
View from property
Reception
Exterior
View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Bar
  • Housekeeping
  • Room service
$305
Dec 8 - Dec 9

Explore the area

View in a map
1-12-2, Dogenzaka, Shibuya-ku, Tokyo, Tokyo-to, 150-0043
  • Place, Shibuya Crossing
    ‪2 min walk‬
  • Place, Shibuya Sky
    ‪3 min walk‬
  • Place, Cerulean Tower
    ‪3 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪31 min drive‬

Room options

View all photos for Superior Semi Double Room with Park View

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior Semi Double Room with Park View

  • Sleeps 2

View all photos for Superior Twin Room With City View

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior Twin Room With City View

  • Sleeps 2

View all photos for Superior Corner Twin Room with Park View

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior Corner Twin Room with Park View

  • Sleeps 2

View all photos for Superior Double Premiere Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior Double Premiere Room

  • Sleeps 2

View all photos for Superior Deluxe Twin Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior Deluxe Twin Room

  • Sleeps 2

View all photos for Standard Single Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Standard Single Room

  • Sleeps 1

View all photos for Standard Double Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Standard Double Room

  • Sleeps 2

View all photos for Standard Twin Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Standard Twin Room

  • Sleeps 2

View all photos for Excel Semi Double Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Excel Semi Double Room

  • Sleeps 1

View all photos for Standard Triple Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Standard Triple Room

  • Sleeps 3

View all photos for Standard Fourth Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Standard Fourth Room

  • Sleeps 4

View all photos for View Twin Non-Smoking, 13 - 19F

View Twin Non-Smoking, 13 - 19F | View from room

View Twin Non-Smoking, 13 - 19F

8.6 out of 10
Excellent
(37 reviews)
  • 325 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin, Non-Smoking, 13 - 19F

Deluxe Twin, Non-Smoking, 13 - 19F | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Twin, Non-Smoking, 13 - 19F

7.0 out of 10
Good
(2 reviews)
  • 413 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View)

Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View) | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View)

8.8 out of 10
Excellent
(27 reviews)
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Single Room, 1 Bedroom

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Standard Single Room, 1 Bedroom

8.2 out of 10
Very good
(32 reviews)
  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Superior Double Room with Park View - Non-Smoking

Superior Double Room with Park View - Non-Smoking | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior Double Room with Park View - Non-Smoking

8.2 out of 10
Very good
(22 reviews)
  • 215 sq ft
  • Park view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Excel Double Room - Non-Smoking

Excel Double Room - Non-Smoking | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Excel Double Room - Non-Smoking

8.8 out of 10
Excellent
(17 reviews)
  • 221 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Non-Smoking, 7 - 12F

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Standard Double Non-Smoking, 7 - 12F

8.6 out of 10
Excellent
(21 reviews)
  • 226 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Premier Double Non-Smoking, 14 - 19F

Premier Double Non-Smoking, 14 - 19F | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Premier Double Non-Smoking, 14 - 19F

9.0 out of 10
Wonderful
(15 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room Non-Smoking, 7 - 12F

Triple Room Non-Smoking, 7 - 12F | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Triple Room Non-Smoking, 7 - 12F

9.0 out of 10
Wonderful
(6 reviews)
  • 366 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Quad Room Non-Smoking, 7 - 12F

Quad Room Non-Smoking, 7 - 12F | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Quad Room Non-Smoking, 7 - 12F

8.0 out of 10
Very good
(8 reviews)
  • 431 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Semi Double Room Non-Smoking, 13 - 19F

Semi Double Room Non-Smoking, 13 - 19F | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Semi Double Room Non-Smoking, 13 - 19F

8.8 out of 10
Excellent
(50 reviews)
  • 214 sq ft
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Excel Twin Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Excel Twin Room

  • Sleeps 2

View all photos for Superior Double Room with Park View

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior Double Room with Park View

  • Sleeps 2

View all photos for Excel Semi-Double Non-Smoking, 21 - 24F

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Excel Semi-Double Non-Smoking, 21 - 24F

8.8 out of 10
Excellent
(16 reviews)
  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Standard Twin Non-Smoking, 7 - 12F

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Standard Twin Non-Smoking, 7 - 12F

9.2 out of 10
Wonderful
(14 reviews)
  • 323 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Excel Twin Non-Smoking, 21 - 24F

Excel Twin Non-Smoking, 21 - 24F | View from room

Excel Twin Non-Smoking, 21 - 24F

8.6 out of 10
Excellent
(23 reviews)
  • 323 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About this property

Shibuya Excel Hotel Tokyu

4-star hotel in Shibuya
This smoke-free hotel features 2 restaurants, a bar/lounge, and a coffee shop/cafe. WiFi in public areas is free. Other amenities include self parking, conference space, and concierge services.
Shibuya Excel Hotel Tokyu offers 408 accommodations with safes and complimentary newspapers. Beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with digital channels and pay movies.

Bathrooms include shower/tub combinations with deep soaking bathtubs, slippers, bidets, and complimentary toiletries. This Tokyo hotel provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. Event facilities measuring 108 square feet (10 square meters) include conference space. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This luxury hotel also offers a vending machine, multilingual staff, and concierge services. Onsite parking is available (surcharge).

Shibuya Excel Hotel Tokyu is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Shibuya Excel Hotel Tokyu has 2 restaurants serving breakfast only.
Room service is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Covered self parking on site (JPY 3,000 per night; includes in/out privileges)

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: JPY 3,500 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 108 square feet of conference space
  • Meeting room

Spa

  • In-room massages

Accessibility

  • Elevator

More

  • 25 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels
  • Pay movies

Food and drink

  • Free bottled water
  • Refrigerator
  • Restaurant dining guides
  • Room service

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Some room names indicate varying check-in and check-out times, which override standard check-in and check-out hours.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately JPY 3500 per person
  • Airport shuttle fee: JPY 3200 per person (one-way)
  • Covered self parking fee: JPY 3000 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Excel Hotel Tokyu
Excel Shibuya Hotel
Excel Tokyu
Hotel Excel Shibuya Tokyu
Hotel Excel Tokyu Shibuya
Shibuya Excel Hotel Tokyu
Shibuya Excel Tokyu
Shibuya Tokyu
Shibuya Tokyu Excel
Shibuya Tokyu Excel Hotel
Shibuya Excel Hotel Tokyu Tokyo
Shibuya Excel Tokyu Tokyo
Shibuya Excel Hotel Tokyu Hotel
Shibuya Excel Hotel Tokyu Tokyo
Shibuya Excel Hotel Tokyu Hotel Tokyo

Shibuya Excel Hotel Tokyu Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1348 out of 1914 reviews
Rating 8 - Good. 395 out of 1914 reviews
Rating 6 - Okay. 105 out of 1914 reviews
Rating 4 - Poor. 34 out of 1914 reviews
Rating 2 - Terrible. 32 out of 1914 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Brittany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great property to stay at for your first time visiting Japan! So convenient!
Stayed 8 nights in Aug 2025

10/10 Excellent

Juan

Stayed 3 nights in Aug 2025

10/10 Excellent

NG SAU LING

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained for a 25years old hotel. Still the most conveniently located hotel in Shibuya.
Stayed 3 nights in Aug 2025

8/10 Good

ALMA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 3 nights in Aug 2025

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super convenient. Cool views of Shibuya Crossing. Laundry is very limited. One machine on three floors
Stayed 4 nights in Aug 2025

8/10 Good

Sheetal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we took the corner unit overlooking the shibuya crossing which was amazing. Also it was close to station and food court. The entrance to the hotel is in on the 5th floor and there were not any signs indicating how to get to this corner elevazor to acces the hotel?
Stayed 2 nights in Aug 2025

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience. Would not want to stay anywhere else on our next visit. Can’t say enough good things. Thank you Excel!
Stayed 5 nights in Aug 2025

10/10 Excellent

Ryan, Jordan

Amazing location!
Stayed 1 night in Aug 2025

10/10 Excellent

Deborah, Carlsbad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our three night stay was a great start to our trip. Thank you.
Stayed 3 nights in Aug 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic stay!! Staff are excellent
Stayed 3 nights in Aug 2025

6/10 Okay

Abbey

Liked: Cleanliness
Room was small but clean, for the price not really worth staying here unless you get a good price through a booking company. Location was convenient
Stayed 3 nights in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Aug 2025

8/10 Good

Daniel

Liked: Cleanliness, property conditions & facilities
Nice
Stayed 3 nights in Aug 2025

10/10 Excellent

Collette, melbourne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff offered excellant customer service!! I would definitely recommend this hotel to anyone visiting japan
Stayed 2 nights in Aug 2025

10/10 Excellent

CARLOTA DEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

SCHURE

Stayed 1 night in Aug 2025

10/10 Excellent

Loyda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Stay at Shibuya Excel Hotel Tokyo!

Our stay at the Shibuya Excel Hotel Tokyo was excellent from start to finish. The staff were welcoming, polite, and very helpful—they even refrigerated my medicine and ice packs for our return trip, which I really appreciated. They also delivered extra pillows to our room quickly with a smile. The room was spotless with a perfect view right over Shibuya Crossing—an unforgettable sight at such a reasonable price. The size of the room (and the bed!) was just right for two adults, and we were very comfortable. The private bath was clean, stocked with earth-friendly products, and featured a bidet toilet. The water pressure in the shower was incredible—it could do it all, anything from watering a houseplant to power-washing a driveway, at whatever temperature you like, all at the turn of a knob. Towels were thick and absorbent, and thoughtful touches included a full-length mirror, two comfy chairs with a coffee table, a desk, small TV, and a fridge with a built-in thermometer—perfect for anyone who needs to monitor medicine storage. Blackout curtains ensured a great night’s sleep, and the hotel itself is beautiful, with a nice restaurant and café inside. Right outside, there’s a great food market and a French pastry shop, and of course you’re right in the middle of everything Shibuya has to offer. There was even a free interactive ghost story attraction nearby—but I was too much of a scaredy cat to try it since one of the features was spooky sounds coming from all directions!
Stayed 1 night in Aug 2025

10/10 Excellent

Bradley

Stayed 1 night in Aug 2025

10/10 Excellent

Hadi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shibuya Excel Hotel has an excellent location, very clean rooms, and provides very good service. Highly recommended.
Stayed 5 nights in Aug 2025

2/10 Terrible

mohammad, north vancouver

Liked: Staff & service
Disliked: Property conditions & facilities
The rooms are super outdated, uncomfortable mattress and there was mold on the wall of my room.
Stayed 1 night in Aug 2025

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent they helped me with everything I asked
Stayed 6 nights in Aug 2025

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2025

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
The location was a perfect base for our plans, re shopping, eating & general getting around. You pay compared to similar 4 star, but well worth it
Stayed 4 nights in Aug 2025

10/10 Excellent

Nathalie, Saint-Paul-de-Joliette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly situated, near metro and train station. Shops and restaurants all around the area.
Stayed 6 nights in Jun 2025

6/10 Okay

Lester

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restroom door are to small for my wheelchair that’s the only thing I didn’t like overall 4 out 5
Stayed 2 nights in Aug 2025