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Shibuya Excel Hotel Tokyu

4.0 star property

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Photo gallery for Shibuya Excel Hotel Tokyu

2 restaurants, breakfast served
View from property
Exterior
Reception
View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Bar
  • Housekeeping
  • Room service

Explore the area

Map
1-12-2, Dogenzaka, Shibuya-ku, Tokyo, Tokyo-to, 150-0043
  • Shibuya Crossing
    ‪2 min walk‬
  • National Stadium
    ‪3 min drive‬
  • Tokyo Tower
    ‪4 min drive‬
  • Tokyo (HND-Haneda)
    ‪16 min drive‬

Room options

View all photos for Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View)

Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View) | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View)

  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Deluxe Twin, Non-Smoking, 13 - 19F

Deluxe Twin, Non-Smoking, 13 - 19F | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Twin, Non-Smoking, 13 - 19F

  • 413 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Semi Double Room Non-Smoking, 13 - 19F

Semi Double Room Non-Smoking, 13 - 19F | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Semi Double Room Non-Smoking, 13 - 19F

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room with Park View - Non-Smoking

Superior Double Room with Park View - Non-Smoking | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior Double Room with Park View - Non-Smoking

  • Park view
  • 236.8 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Quad Room Non-Smoking, 7 - 12F

Quad Room Non-Smoking, 7 - 12F | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Quad Room Non-Smoking, 7 - 12F

  • 431 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Triple Room Non-Smoking, 7 - 12F

Triple Room Non-Smoking, 7 - 12F | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Triple Room Non-Smoking, 7 - 12F

  • 366 sq ft
  • Sleeps 3
  • 3 Large Twin Beds

View all photos for Excel Double Room - Non-Smoking

Excel Double Room - Non-Smoking | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Excel Double Room - Non-Smoking

  • City view
  • 221 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Single Room, 1 Bedroom

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Standard Single Room, 1 Bedroom

  • City view
  • 215 sq ft
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Standard Twin Non-Smoking, 7 - 12F

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Standard Twin Non-Smoking, 7 - 12F

  • 323 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Excel Semi-Double Non-Smoking, 21 - 24F

Room amenity

Excel Semi-Double Non-Smoking, 21 - 24F

  • City view
  • 215 sq ft
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Excel Twin Non-Smoking, 21 - 24F

Excel Twin Non-Smoking, 21 - 24F | View from room

Excel Twin Non-Smoking, 21 - 24F

  • 323 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Standard Double Non-Smoking, 7 - 12F

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Standard Double Non-Smoking, 7 - 12F

  • 226 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Premier Double Non-Smoking, 14 - 19F

Premier Double Non-Smoking, 14 - 19F | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Premier Double Non-Smoking, 14 - 19F

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for View Twin Non-Smoking, 13 - 19F

View Twin Non-Smoking, 13 - 19F | View from room

View Twin Non-Smoking, 13 - 19F

  • 325 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Excel Twin Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Excel Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Fourth Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Standard Fourth Room

  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Twin Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Premiere Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior Double Premiere Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Semi Double Room with Park View

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior Semi Double Room with Park View

  • Sleeps 2
  • 1 Double Bed

View all photos for Excel Semi Double Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Excel Semi Double Room

  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Twin Room With City View

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior Twin Room With City View

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Deluxe Twin Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Standard Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Triple Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Standard Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Double Room with Park View

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior Double Room with Park View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Single Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Standard Single Room

  • Sleeps 1
  • 1 Twin Bed

Standard Single - Non-Smoking

  • Sleeps 2

Superior Single - Non-Smoking

  • Sleeps 1

Superior Twin - Non-Smoking

  • Sleeps 2

Superior Twin - Non-Smoking

  • Sleeps 2

Superior Double - Non-Smoking

  • Sleeps 2

Standard Twin - Non-Smoking

  • Sleeps 3

Superior Twin - Non-Smoking

  • Sleeps 2

Superior Double - Non-Smoking

  • Sleeps 2

Double - Non-Smoking

  • Sleeps 2

Standard Triple - Non-Smoking

  • Sleeps 3

Standard 4Beds - Non-Smoking

  • Sleeps 4

Standard Double - Non-Smoking

  • Sleeps 2

Single - Non-Smoking

  • Sleeps 1

Superior Single - Non-Smoking

  • Sleeps 1

Twin - Non-Smoking

  • Sleeps 2

View all photos for Superior Corner Twin Room with Park View

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior Corner Twin Room with Park View

  • Sleeps 2
  • 2 Twin Beds

Similar properties

Lobby

SHIBUYA STREAM HOTEL

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.7 out of 5, Exceptional, (1011)
$583 nightly
The price was $662
The price is $583 total
All taxes and fees included in total
SHIBUYA STREAM HOTEL

About this property

Shibuya Excel Hotel Tokyu

4-star hotel in Shibuya
This smoke-free hotel features 2 restaurants, a bar/lounge, and a coffee shop/cafe. WiFi in public areas is free. Other amenities include self parking, conference space, and concierge services.
Shibuya Excel Hotel Tokyu offers 408 accommodations with safes and complimentary newspapers. Beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with digital channels and pay movies.

Bathrooms include shower/tub combinations with deep soaking bathtubs, slippers, bidets, and complimentary toiletries. This Tokyo hotel provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. Event facilities measuring 108 square feet (10 square meters) include conference space. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This luxury hotel also offers a vending machine, multilingual staff, and concierge services. Onsite parking is available (surcharge).

Shibuya Excel Hotel Tokyu is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Shibuya Excel Hotel Tokyu has 2 restaurants serving breakfast only.
Room service is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Covered self parking on site (JPY 3,000 per night; includes in/out privileges)

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: JPY 3,500 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 108 square feet of conference space
  • Meeting room

Spa

  • In-room massages

Accessibility

  • Elevator

More

  • 25 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels
  • Pay movies

Food and drink

  • Free bottled water
  • Refrigerator
  • Restaurant dining guides
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Some room names indicate varying check-in and check-out times, which override standard check-in and check-out hours.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately JPY 3500 per person
  • Airport shuttle fee: JPY 3200 per person (one-way)
  • Covered self parking fee: JPY 3000 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Excel Hotel Tokyu
Excel Shibuya Hotel
Excel Tokyu
Hotel Excel Shibuya Tokyu
Hotel Excel Tokyu Shibuya
Shibuya Excel Hotel Tokyu
Shibuya Excel Tokyu
Shibuya Tokyu
Shibuya Tokyu Excel
Shibuya Tokyu Excel Hotel
Shibuya Excel Hotel Tokyu Tokyo
Shibuya Excel Tokyu Tokyo
Shibuya Excel Hotel Tokyu Hotel
Shibuya Excel Hotel Tokyu Tokyo
Shibuya Excel Hotel Tokyu Hotel Tokyo

Shibuya Excel Hotel Tokyu Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1116 out of 1607 reviews
Rating 8 - Good. 345 out of 1607 reviews
Rating 6 - Okay. 85 out of 1607 reviews
Rating 4 - Poor. 36 out of 1607 reviews
Rating 2 - Terrible. 25 out of 1607 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Renato Ramon

Stayed 5 nights in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right next to Shibuya Station. Convenient to many attractions. Very reasonable price for a private room. Room is not fancy but very comfortable and all you need. Hotel breakfast is excellent.
Stayed 1 night in Feb 2025

10/10 Excellent

Roberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything.
Stayed 4 nights in Feb 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If travelling by JR could be challenging as station under renovation.
Stayed 1 night in Feb 2025

8/10 Good

Deborah

Traveled with family
Liked: Cleanliness, staff & service
Very convenient to trains, shoppers, dining. Very walkable! A block away from scramble. Staff is very friendly and helpful. My only criticism is with the room, I dropped an earbud and it rolled under the bed. It was disgusting underneath and the room was underwhelming. Not what I expected for the rating. There was damage in the bathroom, walls in the room and dated furniture.
Stayed 4 nights in Feb 2025

10/10 Excellent

Adriana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is right above Shibuya station but once you close the door of your room it becomes as quiet as you would like your bedroom to be. The facilities are excellent and even though they are not new, they are in perfect order and condition. Staying here will save you money for transport and food because you can choose from thousands of options to travel around Tokyo. The panoramic elevators are another plus.
Stayed 4 nights in Feb 2025

10/10 Excellent

Jelyn, Dubai

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice place
Stayed 3 nights in Dec 2024

10/10 Excellent

Alan, Mililani

Stayed 6 nights in Feb 2025

10/10 Excellent

Jan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great location. (Recommended)

10/10 Excellent

Fermin

Stayed 5 nights in Feb 2025

10/10 Excellent

bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025

6/10 Okay

Corinne

Traveled with family
Disliked: Property conditions & facilities
The Toilet was very old and it smelled very badly of sewer. It was very loud and No way to turn it off. Other than that it was great location clean and easy
Stayed 4 nights in Feb 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a good thing I listened to my heart. It was the best decision ever to stay at Shibuya Excel Hotel. It’s very convenient to everything. Upon checking in, they upgraded our room to the 20th floor. The view overlooking the city was fantastic. It was the biggest room we had during our stay in Japan.
Stayed 4 nights in Feb 2025

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

simi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay as always. Right by the Crosswalk Scramble with Mega Don Quixote nearby. Airport Limo pick up is right at the entrance making it very convenient. They also offer luggage store for those who still want to shop before their flight.
Stayed 1 night in Feb 2025

10/10 Excellent

Jillian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here many times, such a great location for exploring Tokyo, with easy access to transport links. Staff were lovely and friendly. Shibuya is a very busy place so won’t be right for everyone. Street noise can be an issue at weekends. Room was a good size and bed was comfy. Nice shower too. Would recommend.
Stayed 4 nights in Feb 2025

8/10 Good

Kiet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1) Very convenient location in the center of Shibuya - middle of everything. 2) Construction on going so when getting out of Shibuya station for 1st time visitors: - Google map can confuse you more than help. - ask hotel to show you an "indoor tunneling - up and down floors and stairs" way to get to hotel. OR Get out to Central Exit at ground level. Look for the Starbucks opposite this Shibuya Excel Hotel on right - they are both in the Mark City complex. 3) hotel staff is good 4) Minor issue was since there are construction scaffolds around the lounge area (5F) your view is obstructed if having drinks and take in the view. Windows from front of any higher rooms (with city view) can offer unobstructed views as well. 5) Mark City Food Show Shopping area is convenient. *** Guests!!! - watch out for the French bakery Les Deux Magots at entrance next to the Food Show: they take advantage of tourists - charged different price for the same thing on different days (most bread loaves don't have price stickers) and don't return change when you don't pay attention. I was in a hurry, was careless, didn't count change - when I came back - they acted like they don't know anything and the "maggot" owner used Google translate to show me that they returned my change. Any idiot can do so - BTW - it's a free American software. I can afford a $300 room, I can forgive them for cheating me a few dollars - but be warned!
Stayed 3 nights in Feb 2025

10/10 Excellent

Cassie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and convenient, easy luggage transfers as well
Stayed 4 nights in Feb 2025

10/10 Excellent

Angelica

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location. I would definitely stay here again.
Stayed 5 nights in Feb 2025

10/10 Excellent

Julissa, colfax

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel right in the center of it all in Shibuya. Very nice staff as well.
Stayed 4 nights in Feb 2025

10/10 Excellent

Aaron, Huddersfield

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 5 nights in Feb 2025

10/10 Excellent

Fabian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 2 nights in Feb 2025

10/10 Excellent

Brett

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 3 nights in Jan 2025

10/10 Excellent

Gianni

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location to get out and explore Shibuya! Check in and check out were very easy and the hotel was very clean.
Stayed 5 nights in Jan 2025

10/10 Excellent

Heidi Holcomb

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely a perfect hotel to stay at when in Shibuya. Great shopping, restaurants and a super market on the bottom floor. Extremely convenient to the metro. And Shibuya crossing was a birds eye view. Highly recommend the s property. Staff was very hospitable and helpful.
Stayed 4 nights in Jan 2025