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Sutton Place Hotel Ueno

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sutton Place Hotel Ueno

Premium bedding, down comforters, in-room safe, desk
Interior
Dining
Fridge
Interior

Reviews

8.2 out of 10

Very good

Popular amenities

  • Housekeeping
  • Parking included
  • Laundry
  • Air conditioning
  • Free WiFi
  • Restaurant

Explore the area

Map
7-8-23 Ueno, Taito-ku, Tokyo, Tokyo-to, 110-0005
  • Ameyoko Shopping District
    7 min walk
  • 祥龍刀削麺荘上野店
    1 min walk
  • Inaricho Station
    7 min walk
  • Tokyo (HND-Haneda)
    40 min drive

Room options

View all photos for Twin Room, 2 Single Beds, Non Smoking

Premium bedding, down comforters, in-room safe, desk

Twin Room, 2 Single Beds, Non Smoking

  • 185 sq ft
  • Studio
  • Sleeps 2
  • 2 Twin Beds

View all photos for Twin Room, 2 Single Beds, Smoking

Premium bedding, down comforters, in-room safe, desk

Twin Room, 2 Single Beds, Smoking

  • 185 sq ft
  • Studio
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 Semi-double Bed, Non Smoking

Room, 1 Semi-double Bed, Non Smoking | Premium bedding, down comforters, in-room safe, desk

Room, 1 Semi-double Bed, Non Smoking

  • 151 sq ft
  • Studio
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Room, 1 Semi-double Bed, Smoking

Room, 1 Semi-double Bed, Smoking | Premium bedding, down comforters, in-room safe, desk

Room, 1 Semi-double Bed, Smoking

  • 151 sq ft
  • Studio
  • Sleeps 2
  • 1 Large Twin Bed

Similar properties

Exterior

Sutton Place Hotel Ueno

Free WiFi
Air conditioning
Laundry
Soundproof rooms
4.0 out of 5, Very Good, (192)
The price is $253
per night
$278 total
includes taxes & fees
Jan 1 - Jan 2
Sutton Place Hotel Ueno

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Sutton Place Hotel Ueno

3.5-star apartment in Ueno
This apartment building features a restaurant, dry cleaning, and laundry facilities. Free WiFi in public areas and free self parking are also provided. Additionally, express check-in, express check-out, and free newspapers are onsite. Each apartment boasts a deep soaking tub and offers free WiFi and a flat-screen TV. Comforts include premium bedding and a down comforter, and guests will also appreciate thoughtful touches like bathrobes and slippers.
Sutton Place Hotel Ueno offers 50 air-conditioned accommodations with safes and bathrobes. Beds feature down comforters and premium bedding. 24-inch flat-screen televisions come with digital channels and pay movies. Bathrooms include shower/tub combinations with deep soaking bathtubs, slippers, bidets, and complimentary toiletries.

This Tokyo apartment provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

The apartment offers a restaurant. Public areas are equipped with complimentary wired and wireless Internet access. This business-friendly apartment also offers a vending machine, complimentary newspapers in the lobby, and laundry facilities. Complimentary self parking is available on site.

Sutton Place Hotel Ueno has designated areas for smoking.

Sutton Place Hotel Ueno has a restaurant on site.

Languages

English, Japanese

Property amenities

Pool/Spa

  • In-room massages

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site

Family friendly

  • Babysitting

Food and drink

  • Refrigerator

Dining

  • A restaurant

Bedrooms

  • Down comforter
  • Premium bedding

Bathroom

  • 1 private bathroom
  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers

Entertainment

  • 24-inch flat-screen TV with digital channels
  • Pay movies

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Desk

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • Elevator
  • Designated smoking areas

Services and conveniences

  • Free newspapers in lobby
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Limited-hour front desk
  • Luggage storage
  • Phone
  • Safe
  • Vending machine

Location highlights

  • In the city center
  • Near a metro station
  • Near a train station

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 11 floors
  • 50 units
  • Built in 1985

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Hotel Sutton Place Ueno
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Ueno Sutton Place
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Sutton Place Hotel Ueno Apartment
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Sutton Place Hotel Ueno Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 155 out of 520 reviews" "
Rating 8 - Good. 250 out of 520 reviews" "
Rating 6 - Okay. 90 out of 520 reviews" "
Rating 4 - Poor. 17 out of 520 reviews" "
Rating 2 - Terrible. 8 out of 520 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Jirayu

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location , very convenience clean place and nice service
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Overall acceptable for its location
Location from Ueno Station was within walking distance. Very well maintain.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sutton Place convenience
The location is very convenient. Breakfast service is good. Unfortunately the wifi could not connect in our room.
Stayed 3 nights in Aug 2019

6/10 Okay

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Very near to Ueno train station
I thought their 4:00 check in was too late and I wasn’t offered smoking or non when booking. I was given a smoking room - Ugh!
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Po-lin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Dr. Puongtip

Liked: Cleanliness
The room is very tiny but it is very clean. There are free drinks (hot and iced coffee/tea) on the 2nd floor. The toilet is very comfortable. However, it would be great if the bed and pillow are more comfortable. They are so hard! In addition, English channels are not available on television. And the breakfast must be taken to eat in your room.
Stayed 5 nights in Jul 2019

6/10 Okay

Terri

Traveled with partner
Liked: Cleanliness, staff & service
The rooms are very small as this was my first trip to Tokyo I have nothing to compare it to Breakfast was pastries which were fresh You had to return the key every time you went out then get it back when you returned meaning waiting for the lift twice each time. Great location very close to Ueno Station and park
Stayed 4 nights in Jul 2019

4/10 Poor

Ben, Chicago

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
1. Location is great, close to Ueno Station. 2. I realized after I was in the room the meaning of ; why are not you more honest and state ? That would make the description clearer and close to the reality. 3. The room is extremely small, no space for hanging a shirt.
Stayed 2 nights in Jun 2019

8/10 Good

Carlo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2019

8/10 Good

Verified traveler

Stayed 4 nights in Apr 2019

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Love the close proximity to JR Ueno and also airport trains.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's location as it close to the metro and close to several shops/restaurants. The staff is very pleasant and helpful. The room is a nice size and very clean.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Yen, singapore

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
It was situated along the street, but took me a while to find it. Would be even more helpful to provide a visual map to the hotel. Friendly staff who also assisted with courier service. Croissants were lovely. Only thing is that the self operated coin dryer was not working too well.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

U.W., Bangkok, TH

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Just 4 mins walk to JR Ueno station. Cleanliness and very big bathroom.
Stayed 3 nights in Feb 2019

10/10 Excellent

F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

teruhisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. ありがとう！
Workers were very helpful and super nice. We will stay for sure next time.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fairly big for a business hotel, the free breakfast was a bonus. Full size bath tub and good design of the room. Convenient to train station and shops.
Stayed 1 night in Dec 2018