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The Prince Sakura Tower Tokyo, Autograph Collection

5.0 star property

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Property entrance
Property preview
Sakura Suite, Non Smoking | Living area | 50-inch flat-screen TV with satellite channels, TV
Garden
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Hot Tub
$472
Oct 5 - Oct 6

Explore the area

View in a map
3-13-1 Takanawa, Minato, Tokyo, Tokyo-to, 108-8612
  • Place, Tokyo Tower
    ‪4 min drive‬
  • Place, Tokyo Imperial Palace
    ‪6 min drive‬
  • Place, Meiji Jingu Shrine
    ‪10 min drive‬
  • Airport, Tokyo (HND-Haneda)
    ‪12 min drive‬

Room options

View all photos for [Executive Floor] Tower Side Deluxe Twin Room, Non Smoking, Tokyo Tower View + Lounge/Sauna Access

[Executive Floor] Tower Side Deluxe Twin Room, Non Smoking, Tokyo Tower View + Lounge/Sauna Access | Down comforters, minibar, in-room safe, desk

[Executive Floor] Tower Side Deluxe Twin Room, Non Smoking, Tokyo Tower View + Lounge/Sauna Access

10.0 out of 10
Exceptional
(1 review)
  • 496 sq ft
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite King Room, Non Smoking

Down comforters, minibar, in-room safe, desk

Junior Suite King Room, Non Smoking

  • 570 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for [Upper Floor] Tower Side Deluxe King Room, Non Smoking +Sauna Access

Down comforters, minibar, in-room safe, desk

[Upper Floor] Tower Side Deluxe King Room, Non Smoking +Sauna Access

  • 496 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Corner King Room, Non Smoking

Corner King Room, Non Smoking | Down comforters, minibar, in-room safe, desk

Corner King Room, Non Smoking

  • 429 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for [Upper Floor] Tower Side Deluxe Twin Room with Extra Bed (Non-Smoking)+ Sauna Access

[Upper Floor] Tower Side Deluxe Twin Room with Extra Bed (Non-Smoking)+ Sauna Access | Down comforters, minibar, in-room safe, desk

[Upper Floor] Tower Side Deluxe Twin Room with Extra Bed (Non-Smoking)+ Sauna Access

  • 496 sq ft
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Deluxe Twin Room with Extra Bed (Non-Smoking)+ Sauna Access

Down comforters, minibar, in-room safe, desk

Deluxe Twin Room with Extra Bed (Non-Smoking)+ Sauna Access

9.4 out of 10
Exceptional
(6 reviews)
  • 498 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for [Executive Floor] Junior Suite King Room, Non Smoking + Lounge/Sauna Access

[Executive Floor] Junior Suite King Room, Non Smoking + Lounge/Sauna Access | Down comforters, minibar, in-room safe, desk

[Executive Floor] Junior Suite King Room, Non Smoking + Lounge/Sauna Access

  • 570 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for [Executive Floor] Junior Suite Twin Room, Non Smoking + Lounge/Sauna Access

[Executive Floor] Junior Suite Twin Room, Non Smoking + Lounge/Sauna Access | Down comforters, minibar, in-room safe, desk

[Executive Floor] Junior Suite Twin Room, Non Smoking + Lounge/Sauna Access

  • 570 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for [Executive Floor] Tower Side Deluxe King Room, Non-Smoking, Tokyo Tower View + Lounge/Sauna Access

Down comforters, minibar, in-room safe, desk

[Executive Floor] Tower Side Deluxe King Room, Non-Smoking, Tokyo Tower View + Lounge/Sauna Access

  • 496 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for [Upper Floor] Deluxe Twin Room, Non Smoking + Sauna Access

[Upper Floor] Deluxe Twin Room, Non Smoking + Sauna Access | Down comforters, minibar, in-room safe, desk

[Upper Floor] Deluxe Twin Room, Non Smoking + Sauna Access

  • 496 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for [Upper Floor] Deluxe Twin Room with Extra Bed (Non-Smoking)+ Sauna Access

Down comforters, minibar, in-room safe, desk

[Upper Floor] Deluxe Twin Room with Extra Bed (Non-Smoking)+ Sauna Access

  • 496 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Junior Suite Twin Room, Non Smoking +Sauna Access

Down comforters, minibar, in-room safe, desk

Junior Suite Twin Room, Non Smoking +Sauna Access

  • 570 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for [Upper Floor] Junior Suite King Room, Non Smoking + Sauna Access

Down comforters, minibar, in-room safe, desk

[Upper Floor] Junior Suite King Room, Non Smoking + Sauna Access

  • 570 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for [Upper Floor] Junior Suite Twin Room, Non Smoking + Sauna Access

[Upper Floor] Junior Suite Twin Room, Non Smoking + Sauna Access | Down comforters, minibar, in-room safe, desk

[Upper Floor] Junior Suite Twin Room, Non Smoking + Sauna Access

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Twin Room (Non-Smoking)+ Sauna Access

Deluxe Twin Room (Non-Smoking)+ Sauna Access | Down comforters, minibar, in-room safe, desk

Deluxe Twin Room (Non-Smoking)+ Sauna Access

8.8 out of 10
Excellent
(6 reviews)
  • 496 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe King Room (Non-Smoking)+ Sauna Access

Down comforters, minibar, in-room safe, desk

Deluxe King Room (Non-Smoking)+ Sauna Access

9.2 out of 10
Wonderful
(5 reviews)
  • 496 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for [Upper Floor] Tower Side Deluxe Twin Room, Non Smoking + Sauna Access

Down comforters, minibar, in-room safe, desk

[Upper Floor] Tower Side Deluxe Twin Room, Non Smoking + Sauna Access

  • 496 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for [Executive Floor] Deluxe King Room, Non Smoking + Lounge/Sauna Access

Down comforters, minibar, in-room safe, desk

[Executive Floor] Deluxe King Room, Non Smoking + Lounge/Sauna Access

10.0 out of 10
Exceptional
(6 reviews)
  • 496 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Sakura Suite, Non Smoking

Sakura Suite, Non Smoking | Living area | 50-inch flat-screen TV with satellite channels, TV

Sakura Suite, Non Smoking

  • 925 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for [Upper Floor] Deluxe King Room, Non Smoking +Sauna Access

Down comforters, minibar, in-room safe, desk

[Upper Floor] Deluxe King Room, Non Smoking +Sauna Access

  • 496 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for [Executive Floor] Deluxe Twin Room, Non Smoking + Lounge/Sauna Access

[Executive Floor] Deluxe Twin Room, Non Smoking + Lounge/Sauna Access | Down comforters, minibar, in-room safe, desk

[Executive Floor] Deluxe Twin Room, Non Smoking + Lounge/Sauna Access

9.0 out of 10
Wonderful
(2 reviews)
  • 496 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Upper Tower View Twin, Guest Room, 2 Doubles, Tokyo Tower View, Upper Floor, Whirlpool

Down comforters, minibar, in-room safe, desk

Upper Tower View Twin, Guest Room, 2 Doubles, Tokyo Tower View, Upper Floor, Whirlpool

  • Sleeps 2

View all photos for [Executive Floor] Executive Corner King Room With Executive Lounge Access, Non-Smoking

Down comforters, minibar, in-room safe, desk

[Executive Floor] Executive Corner King Room With Executive Lounge Access, Non-Smoking

  • Sleeps 2

View all photos for Junior Suite King, Guest Room, 1 King

Down comforters, minibar, in-room safe, desk

Junior Suite King, Guest Room, 1 King

  • Sleeps 2

View all photos for [Tokyo Tower View,Upper Floor] Corner King Room, Non-Smoking

Down comforters, minibar, in-room safe, desk

[Tokyo Tower View,Upper Floor] Corner King Room, Non-Smoking

  • Sleeps 2

View all photos for Executive Tower View King Room Sauna Use Included

Down comforters, minibar, in-room safe, desk

Executive Tower View King Room Sauna Use Included

  • Sleeps 2

View all photos for Upper Tower View Triple, Guest Room, 2 Doubles, Tokyo Tower View, Upper Floor, Whirlpool

Down comforters, minibar, in-room safe, desk

Upper Tower View Triple, Guest Room, 2 Doubles, Tokyo Tower View, Upper Floor, Whirlpool

  • Sleeps 3

View all photos for Executive Tower View Twin Room Sauna Use Included

Separate tub and shower, jetted tub, free toiletries, hair dryer

Executive Tower View Twin Room Sauna Use Included

  • Sleeps 2

View all photos for Executive Twin Room Sauna Use Included

Separate tub and shower, jetted tub, free toiletries, hair dryer

Executive Twin Room Sauna Use Included

  • Sleeps 2

View all photos for Deluxe Twin Room With Extra Bed Sauna Use Included

Down comforters, minibar, in-room safe, desk

Deluxe Twin Room With Extra Bed Sauna Use Included

  • Sleeps 3

View all photos for [Upper Floor] Junior Suite Twin Room With Sauna Access Non-Smoking

Down comforters, minibar, in-room safe, desk

[Upper Floor] Junior Suite Twin Room With Sauna Access Non-Smoking

  • Sleeps 2

View all photos for Upper Floor Deluxe King Room

Down comforters, minibar, in-room safe, desk

Upper Floor Deluxe King Room

  • Sleeps 2

View all photos for Sakura Suite, Executive Lounge Access, 1 Bedroom Suite, 2 Double Bed, High Floor

Living area | 50-inch flat-screen TV with satellite channels, TV

Sakura Suite, Executive Lounge Access, 1 Bedroom Suite, 2 Double Bed, High Floor

  • Sleeps 2

View all photos for Deluxe Corner King Room

Separate tub and shower, jetted tub, free toiletries, hair dryer

Deluxe Corner King Room

  • Sleeps 2

View all photos for High Floor Executive King Room With Executive Lounge Access

Down comforters, minibar, in-room safe, desk

High Floor Executive King Room With Executive Lounge Access

  • Sleeps 2

View all photos for [Executive Floor]Junior Suite King Room Non-Smoking With Lounge Access

Down comforters, minibar, in-room safe, desk

[Executive Floor]Junior Suite King Room Non-Smoking With Lounge Access

  • Sleeps 2

View all photos for Deluxe King Room With Sauna Access

Down comforters, minibar, in-room safe, desk

Deluxe King Room With Sauna Access

  • Sleeps 2

View all photos for Upper Deluxe Triple, Guest Room, 2 Doubles, Upper Floor, Whirlpool

Separate tub and shower, jetted tub, free toiletries, hair dryer

Upper Deluxe Triple, Guest Room, 2 Doubles, Upper Floor, Whirlpool

  • Sleeps 3

View all photos for Upper Tower View King, Deluxe Guest Room, 1 King, Tokyo Tower View, Upper Floor

Down comforters, minibar, in-room safe, desk

Upper Tower View King, Deluxe Guest Room, 1 King, Tokyo Tower View, Upper Floor

  • Sleeps 2

View all photos for Junior Twin Suite Sauna Use Included

Down comforters, minibar, in-room safe, desk

Junior Twin Suite Sauna Use Included

  • Sleeps 2

View all photos for Deluxe Triple, Deluxe Guest Room, 2 Doubles

Down comforters, minibar, in-room safe, desk

Deluxe Triple, Deluxe Guest Room, 2 Doubles

  • Sleeps 3

View all photos for [Executive Floor]Junior Suite Twin Room Non-Smoking With Lounge Access

Down comforters, minibar, in-room safe, desk

[Executive Floor]Junior Suite Twin Room Non-Smoking With Lounge Access

  • Sleeps 2

View all photos for Deluxe Twin Room With Two Double Beds

Down comforters, minibar, in-room safe, desk

Deluxe Twin Room With Two Double Beds

  • Sleeps 2

View all photos for [Upper Floor] Junior Suite King, With Sauna Access, Non-Smoking

Down comforters, minibar, in-room safe, desk

[Upper Floor] Junior Suite King, With Sauna Access, Non-Smoking

  • Sleeps 2

View all photos for Upper Deluxe Twin, Guest Room, 2 Doubles, Upper Floor, Whirlpool

Down comforters, minibar, in-room safe, desk

Upper Deluxe Twin, Guest Room, 2 Doubles, Upper Floor, Whirlpool

  • Sleeps 2

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About this property

The Prince Sakura Tower Tokyo, Autograph Collection

5-star hotel in Minato
Along with 2 restaurants, this smoke-free hotel has a full-service spa and a fitness center. Free WiFi in public areas and a free area shuttle are also provided. Additionally, a bar/lounge, a sauna, and a hot tub are onsite.
The Prince Sakura Tower Tokyo, Autograph Collection offers 288 air-conditioned accommodations with minibars and safes. Beds feature down comforters. 50-inch flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Recreational amenities at the hotel include a hot tub, a sauna, and a fitness center.

Guests under 6 years old are not allowed in the hot tub.

Guests can pamper themselves with a trip to the onsite spa, which has 7 treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
In addition to a full-service spa, The Prince Sakura Tower Tokyo, Autograph Collection features a hot tub and a sauna. Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wired and wireless Internet access.

A business center is on site at this 5-star property. Event facilities measuring 3584 square feet (333 square meters) include conference space. This luxury hotel also offers a fitness center, multilingual staff, and a garden. Parking is available onsite for a surcharge.

The Prince Sakura Tower Tokyo, Autograph Collection is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
CILIEGIO - This restaurant specializes in Italian cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
NADAMAN Takanawa Prime - This fine-dining restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free area shuttle
  • Self parking on site (JPY 1,500 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: JPY 5,175 for adults and JPY 2,875 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • CILIEGIO
  • NADAMAN Takanawa Prime

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Sauna
  • Shopping

Family friendly

  • Free area shuttle
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 3,584 square feet of conference space
  • Business center

Outdoors

  • Garden

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Facials
  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 14 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Banquet hall
  • Built in 1998
  • Local artist showcase
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
A scheduled power outage will take place on January 7 and 13, 2026 from 1 AM-5 AM. All facilities that use power, including elevators, air conditioning, Internet or WIFI, will not be available during this time.
Breakfast is not included in the breakfast rate plans for children ages 0-5, and can be requested onsite for the listed child breakfast fee.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 1 to July 24:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 5175 for adults and JPY 2875 for children
  • Self parking fee: JPY 1500 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children under 6 years old are not allowed in the sauna and hot tub, and children aged 6-12 are allowed with an accompanying adult of the same sex when using the facility.
For the comfort of guests using the public spa facilities, this property does not permit guests with tattoos to use the spa and pool.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Guests under 6 years old are not allowed in the hot tub
Guests with tattoos are not able to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Prince Sakura
Prince Sakura Hotel
Prince Sakura Hotel Tokyo Tower
Prince Sakura Tokyo Tower
Prince Sakura Tower Tokyo
Sakura Prince
Tokyo Tower Sakura
Prince Sakura Tower Tokyo Autograph Collection Hotel
Prince Sakura Autograph Collection Hotel
Prince Sakura Tower Tokyo Autograph Collection
Prince Sakura Autograph Collection
The Prince Sakura Tower Tokyo, Autograph Collection Hotel
The Prince Sakura Tower Tokyo, Autograph Collection Tokyo
The Prince Sakura Tower Tokyo, Autograph Collection Hotel Tokyo
The Prince Sakura Tower Tokyo, Autograph Collection Japan

The Prince Sakura Tower Tokyo, Autograph Collection Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 717 out of 986 reviews
Rating 8 - Good. 205 out of 986 reviews
Rating 6 - Okay. 38 out of 986 reviews
Rating 4 - Poor. 15 out of 986 reviews
Rating 2 - Terrible. 11 out of 986 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Julianne Monalisa

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very beautiful, however the bathrooms could use a little updating.
Stayed 3 nights in Jun 2025

10/10 Excellent

Monica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nicely kept. My room was spacious, comfortable and the amenities great
Stayed 5 nights in Jun 2025

10/10 Excellent

Carey

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Prime location just 7 minute walk from Shinagawa Station / Takanawa Gateway and all of its transportation connections (metro/subway, Shinkansen), it is a veritable oasis in the middle of Tokyo shared with two other sister properties around a green space. With the ability to access restaurants and lounges (i.e. assuming you book a club room which we did) across all of the adjacent sister properties, we always had choices on dining and relaxing. Add in an on-site 7-Eleven with its delicious snacks and Seven Bank ATM, we had everything we needed on-site. The staff were also amazing, assisting with getting our formal clothes we brought pressed and ready for a wedding we were there to attend. The staff also seemlessly handled forwarding our luggage to our next destination - Osaka for Expo 2025 - with aplumb. We had a wonderful stay and will definitely consider staying here again on our next annual visit to Japan.
Stayed 4 nights in May 2025

10/10 Excellent

Agatha

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Mark E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025

10/10 Excellent

Navin, Georgetown

Stayed 2 nights in May 2025

10/10 Excellent

Frankie

Liked: Cleanliness, property conditions & facilities
Amazing facility, great staff, super accommodating. Me and my partner will be coming back
Stayed 1 night in May 2025

10/10 Excellent

Adam, estero

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can see why it's rated 4 stars instead of 5—the property is a few decades old. But don't let that deter you; you won't be spending much time in your hotel room anyway. I would definitely stay again.
Stayed 2 nights in May 2025

10/10 Excellent

Bryce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Paul, Tacoma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property and wonderful staff
Stayed 2 nights in May 2025

10/10 Excellent

Yang

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location, 5 min walking to Shinagawa station, Garden is beautiful, staff is nice, highly recommended!
Stayed 2 nights in May 2025

10/10 Excellent

Omid, Bedford

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 1 night in May 2025

10/10 Excellent

meri

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was lovely and met all our needs. Being surrounded by beautiful gardens was a real treat. The staff was friendly and welcoming.
Stayed 4 nights in May 2025

8/10 Good

Dorothy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping gets a big thumbs up! Best turned down service I've ever had at any hotel. It was spectacular. Hotel common areas and landscape gorgeous. Rooms are standard. We ate at 3 different restaurants at the hotel. Restaurant staff either ignored us, or we got mediocre service. I never play this card, but after seeing how other guests were treated I wonder if we were treated badly because we were Black or American. Outside of restaurant service, the rest of the hotel was great.
Stayed 3 nights in Mar 2025

10/10 Excellent

Kevin

Stayed 3 nights in Apr 2025

8/10 Good

Doyoung, Jongno-gu

Stayed 4 nights in Jan 2025

10/10 Excellent

Zeid

Stayed 1 night in Apr 2025

10/10 Excellent

Shawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with amazing staff. The limited hours for VIP access was not the best, if you are VIP you should have unlimited access to everything.
Stayed 2 nights in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One of the few in the world I want to come back to

I don't usually leave hotel reviews... this is an exception. I travel so much, over 1000 room nights, and I generally don't review hotels as they are all the same. This one is different. Its a wonderful location, very easy to get to from Narita airport by train... just a short walk from the station By Japanese standards, the hotel rooms are huge. More importantly, the rooms are impeccably cleaned each day, the bed is perfect, and the hotel is a joy to return to. The morning breakfast buffet is overwhelming in its options for both western and Japanese selections. For those of you that appreciate history and nature, stroll around the gardens. They are amazing. Overall, a great value, a wonderful serene hotel with an amazing garden. I very much look forward to my next visit.
Stayed 4 nights in Apr 2025

8/10 Good

Fatina

Stayed 2 nights in Mar 2025

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Off the beaten path. Beautiful grounds. Staff was amazing. Onsite restaurants were expensive but very good. Shinakawa Station was very convenient. Could use more local dining options. Glad we stayed though.
Stayed 4 nights in Apr 2025

8/10 Good

R

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would not allow use of gym and spa simply because of a couple religious tattoos on arms.
Stayed 4 nights in Apr 2025

10/10 Excellent

Michael, Garland

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 Experience – Truly Felt Like Home! The place is absolutely amazing, and the staff is superb in every way. Most of all, the breakfast team stands out as exceptional. They don’t just serve a warm and nutritious breakfast—they do it with genuine smiles and such warm personalities that you truly feel at home, even when you're far away. Their hospitality adds a special touch that makes every morning memorable. A solid 10/10! Highly recommended!
Stayed 3 nights in Apr 2025

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The garden space was wonderful. Staff was universally helpful and pleasant. Room was very well thought out and appointed. Breakfast was varied and quite good. We had service issues with one restaurant onsite, and at a restaurant at the adjacent sister hotel (The Prince) as well. In general, this was one of the nicer hotel stays I have had.
Stayed 11 nights in Mar 2025