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Tokyu Stay Ginza

3.0 star property

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Photo gallery for Tokyu Stay Ginza

Exterior
Reception
Reception
In-room safe, soundproofing, iron/ironing board, free WiFi
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Air conditioning
  • 24/7 front desk
  • Laundry
  • Free WiFi
  • Restaurant

Explore the area

Map
4-10-5 Ginza, Chuo-ku, Tokyo, Tokyo-to, 104-0061
  • Kabuki-za Theatre
    ‪2 min walk‬
  • Ginza Wako Building
    ‪4 min walk‬
  • Ginza Six
    ‪4 min walk‬
  • Tokyo (HND-Haneda)
    ‪24 min drive‬

Room options

View all photos for Superior Double Room, Non Smoking

In-room safe, soundproofing, iron/ironing board, free WiFi

Superior Double Room, Non Smoking

  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Moderate Semidouble Room, [Washer and Dryer Furnished] Single Use, Non Smoking

In-room safe, soundproofing, iron/ironing board, free WiFi

Moderate Semidouble Room, [Washer and Dryer Furnished] Single Use, Non Smoking

  • 161 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Executive Double Room [Washer and Dryer Furnished], Non Smoking

In-room safe, soundproofing, iron/ironing board, free WiFi

Executive Double Room [Washer and Dryer Furnished], Non Smoking

  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Residential Double [Mini Kitchen & Washer and Dryer Furnished], Non Smoking

In-room safe, soundproofing, iron/ironing board, free WiFi

Residential Double [Mini Kitchen & Washer and Dryer Furnished], Non Smoking

  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room, Non Smoking (Single Use)

In-room safe, soundproofing, iron/ironing board, free WiFi

Superior Double Room, Non Smoking (Single Use)

  • 194 sq ft
  • Sleeps 1
  • 1 Queen Bed

View all photos for Superior Twin Room, Non Smoking (No Washing machine)

In-room safe, soundproofing, iron/ironing board, free WiFi

Superior Twin Room, Non Smoking (No Washing machine)

  • 269 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Residential Double [Mini Kitchen & Washer and Dryer Furnished], Single Use, Non Smoking

In-room safe, soundproofing, iron/ironing board, free WiFi

Residential Double [Mini Kitchen & Washer and Dryer Furnished], Single Use, Non Smoking

  • 269 sq ft
  • City view
  • Sleeps 1
  • 1 Queen Bed

View all photos for Superior Twin Room, Non Smoking (Single Use, No Washing machine)

In-room safe, soundproofing, iron/ironing board, free WiFi

Superior Twin Room, Non Smoking (Single Use, No Washing machine)

  • 269 sq ft
  • Sleeps 1
  • 2 Large Twin Beds

View all photos for Executive Double Room, Non Smoking (Single Use)

In-room safe, soundproofing, iron/ironing board, free WiFi

Executive Double Room, Non Smoking (Single Use)

  • 344 sq ft
  • City view
  • Sleeps 1
  • 1 King Bed

View all photos for Moderate Semidouble Room, [Washer and Dryer Furnished] Non Smoking

In-room safe, soundproofing, iron/ironing board, free WiFi

Moderate Semidouble Room, [Washer and Dryer Furnished] Non Smoking

  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

Lobby

Executive Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room Non smoking

Lobby

Superior Double Room Non smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Residential Double Room Non smoking

In-room safe, soundproofing, iron/ironing board, free WiFi

Residential Double Room Non smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room Non smoking

Lobby

Superior Twin Room Non smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Moderate Double Room with Small Double Bed Non smoking

In-room safe, soundproofing, iron/ironing board, free WiFi

Moderate Double Room with Small Double Bed Non smoking

  • Sleeps 2
  • 1 Double Bed

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About this property

Tokyu Stay Ginza

3-star hotel in Ginza
A restaurant, a coffee shop/cafe, and concierge services are available at this hotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Housekeeping is available on request.
Tokyu Stay Ginza offers 191 air-conditioned accommodations with all-in-one washer/dryers and safes. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. 42-inch LCD televisions come with cable channels. Additionally, rooms include complimentary newspapers and hair dryers. Housekeeping is offered on request and irons/ironing boards can be requested.

The hotel offers a restaurant and a coffee shop/cafe. Wireless Internet access is complimentary. This Tokyo hotel also offers a vending machine, multilingual staff, and concierge services.

Tokyu Stay Ginza has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:30 AM.
Tokyu Stay Ginza has a restaurant on site.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 1,500 per person
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • All-in-one washer/dryer
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Accessibility

  • Elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Children's slippers
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • All-in-one washer/dryer
  • Free daily newspapers
  • Iron/ironing board on request
  • Laundry detergent
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests must be at least 20 years to stay in a smoking room.
As of July 1, 2023, housekeeping service will be provided weekly for stays of 7 nights or more. Additional housekeeping is available on request for a surcharge. Trash collection and towel and nightwear exchange are provided daily on request by placing a sign outside the room.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 1500 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Tokyu Stay Ginza Hotel
Tokyu Stay Hotel
Tokyu Stay Ginza
Tokyu Stay
Tokyu Stay Ginza Hotel
Tokyu Stay Ginza Tokyo
Tokyu Stay Ginza Hotel Tokyo

Tokyu Stay Ginza Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 550 out of 1003 reviews
Rating 8 - Good. 310 out of 1003 reviews
Rating 6 - Okay. 93 out of 1003 reviews
Rating 4 - Poor. 41 out of 1003 reviews
Rating 2 - Terrible. 9 out of 1003 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location nice sized room for Tokyo
Stayed 3 nights in Nov 2024

10/10 Excellent

Yuk Yu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

Shirley

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Non-existent Service
There's no free bottled water in the hotel whereas 2 years ago, they had that amenity. One also has to pay 1,500 yen if you want your room cleaned. They only offer limited housekeeping which is change of towels & collection of trash. For the amount they are charging for a night stay, I expected that these services would be readily offered. We stayed here in 2022 and we didn't have any issues with them then.
Stayed 6 nights in Nov 2024

10/10 Excellent

Takayuki

Stayed 5 nights in Oct 2024

10/10 Excellent

Katharina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Henry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent shopping and dining options. Walking distance from Tsukigi fish market. Very friendly and accommodating. Nice room. Spacious. Breakfast buffet had several options.
Stayed 1 night in Nov 2024

10/10 Excellent

Courtney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, helpful staff, room way bigger than we thought. Washing/dryer machine in room
Stayed 3 nights in Oct 2024

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful and kind staff. Great place to catch a taxi. Calm area with tons of shopping opportunities
Stayed 3 nights in Nov 2024

10/10 Excellent

Nick

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly and helpful staff 10/10
Stayed 5 nights in Nov 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location near subway station, quiet and safe. Staff was very helpful in getting our luggage transported to our next hotel.
Stayed 1 night in Nov 2024

8/10 Good

Hannah

Stayed 2 nights in Oct 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Good location next to Higashi-Ginza and walkable to Ginza station underground if needed to get to the other lines. The train from Higashi Ginza goes straight to Haneda which is super convenient The one complaint was that being on a lower level facing the main street is quite noisy as there's a highway going undernearth. The staff though were nice enough to move us to a high level facing the smaller inner street and it was quiet. The hotel doesn't do full room cleanings. Just towel swaps and garbage emptying. Its a 1500 yen fee to do a 'full' cleaning.
Stayed 5 nights in Oct 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2024

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very convenient. Rooms are ok size if u choose the residential double. But otherwise quite tight. Washing machine in the room is awesome. Can definitely improve on kitchen supplies, I.e only 2 forks and no spoon, no chopsticks. There is no toaster im the room, and they don’t supply it either.
Stayed 11 nights in Oct 2024

8/10 Good

Barry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was well located and we chose it because it was close to a tour pickup and the bus to Narita airport. The room size was generous by Japanese standards, although we paid for this in the room rate. The washer/dryer was excellent to freshen up some travel clothes before our trip home. I think we expected the room to be serviced and was surprised to find it as we left it, after a long day tour.
Stayed 2 nights in Oct 2024

4/10 Poor

Kimihiro

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The employees are well trained except Suzuki. She is so rude. I had a same experience with her before. The Carpets are so dirty. Should be replaced or completely cleaned
Stayed 3 nights in Oct 2024

10/10 Excellent

Grace

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Jorge

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in Ginza Area.
Stayed 4 nights in Oct 2024

10/10 Excellent

Takayuki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, clean rooms, nice bath, shower and toilet. Very comfortable bed. (Had an Executive Double.) Good breakfast buffet. Extremely convenient for world-class shopping and dining. My only wish was for some USB ports in my room, instead of just AC outlets.
Stayed 2 nights in Oct 2024

8/10 Good

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities
My wife and I have stayed here 4 times in the last 2 years and we’ll keep coming back for its convenient location to Ginza shopping and dinning as well as the friendly staff and in-room washer/dryers so you don’t have to pack excessively. You can come back from your day, throw your stuff in the washer/dryer and it’s ready again the next day. I just wish they would credit my Expedia bookings to my Tokyu Stay Membership account since we’ve been staying here so often.
Stayed 4 nights in Oct 2024

10/10 Excellent

April

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a little expensive for one night but the property is nice and a great location.
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Toshio

Stayed 1 night in Oct 2024

8/10 Good

Calbert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful.
Stayed 5 nights in Oct 2024