2/10 Terrible
Elgin
Apr 19, 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Don’t get scammed booking here. They will charge you an extra 3,000 yen per night when you check in because the Expedia booking doesn’t match their “occupancy rules”. I had to pay 15,000 yen extra when I checked in because my booking said (at the time of booking) that I had 2 people, but when I got to the hotel they said I actually had to pay extra per night to have a second person. This charge was not disclosed by Expedia, and it happened to 3 other couples during my few night stay (I watched the other couples try to check in and saw them get surprised with the extra fee in the lobby) and I am still fighting customer support about it. If I knew that extra charge at the time of booking I wouldn’t have reserved it (probably none of us would have). That’s over $100 USD in surprise charges at the time of check in. The facilities are old anyway as some other reviews mentioned.
Elgin
Stayed 5 nights in Apr 2025