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Tokyu Stay Nishi Shinjuku

3.0 star property

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Photo gallery for Tokyu Stay Nishi Shinjuku

Reception
Creator video
Restaurant
Exterior
Point of interest

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

Map
5-9-8 Nishi-Shinjuku, Tokyo, Tokyo, 160-0023
  • Tokyo Metropolitan Government Building
    ‪6 min walk‬
  • Shinjuku Gyoen National Garden
    ‪2 min drive‬
  • Meiji Jingu Shrine
    ‪4 min drive‬
  • Tokyo (HND-Haneda)
    ‪18 min drive‬

Room options

View all photos for Residential family, Non Smoking

1 bedroom, in-room safe, desk, blackout drapes

Residential family, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Residential family (Single Use), Non Smoking

1 bedroom, in-room safe, desk, blackout drapes

Residential family (Single Use), Non Smoking

  • 365 sq ft
  • City view
  • Sleeps 1
  • 2 Large Twin Beds

View all photos for Moderate double (Single Use), Non Smoking

1 bedroom, in-room safe, desk, blackout drapes

Moderate double (Single Use), Non Smoking

8.0 out of 10
Very good
(5 reviews)
  • 161 sq ft
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for Residential Double (Single Use),Non Smoking

1 bedroom, in-room safe, desk, blackout drapes

Residential Double (Single Use),Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 205 sq ft
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for Comfort Double, Non Smoking

1 bedroom, in-room safe, desk, blackout drapes

Comfort Double, Non Smoking

8.6 out of 10
Excellent
(9 reviews)
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Corner double (Single Use), Non Smoking

1 bedroom, in-room safe, desk, blackout drapes

Corner double (Single Use), Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 248 sq ft
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for Moderate double, Non Smoking

1 bedroom, in-room safe, desk, blackout drapes

Moderate double, Non Smoking

8.0 out of 10
Very good
(6 reviews)
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Double (Single Use), Non Smoking

1 bedroom, in-room safe, desk, blackout drapes

Comfort Double (Single Use), Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • 172 sq ft
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for Residential twin, Non Smoking

1 bedroom, in-room safe, desk, blackout drapes

Residential twin, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Corner double, Non Smoking

1 bedroom, in-room safe, desk, blackout drapes

Corner double, Non Smoking

8.0 out of 10
Very good
(1 review)
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Residential twin (Single Use), Non Smoking

1 bedroom, in-room safe, desk, blackout drapes

Residential twin (Single Use), Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 226 sq ft
  • City view
  • Sleeps 1
  • 2 Large Twin Beds

View all photos for Residential Double, Non Smoking

1 bedroom, in-room safe, desk, blackout drapes

Residential Double, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • Sleeps 2
  • 1 Double Bed

Single - Non-Smoking

  • Sleeps 1

Single - Non-Smoking

  • Sleeps 2

Twin - Non-Smoking

  • Sleeps 2

Twin

  • Sleeps 2

Standard Twin - Smoking

  • Sleeps 4

Semi-double - Non-Smoking

  • Sleeps 2

Single - Smoking

  • Sleeps 2

Semi-double - Smoking

  • Sleeps 2

Twin

  • Sleeps 1

Twin

  • Sleeps 1

Twin

  • Sleeps 2

Twin - Smoking

  • Sleeps 2

Single - Smoking

  • Sleeps 1

Twin - Non-Smoking

  • Sleeps 4

View all photos for Newly Renovated In 2024 Corner Double Room Non Smoking

1 bedroom, in-room safe, desk, blackout drapes

Newly Renovated In 2024 Corner Double Room Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Newly Renovated In 2024 Moderate Double Room Non Smoking

1 bedroom, in-room safe, desk, blackout drapes

Newly Renovated In 2024 Moderate Double Room Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Newly Renovated In 2024 Residential Double Room Non Smoking

1 bedroom, in-room safe, desk, blackout drapes

Newly Renovated In 2024 Residential Double Room Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Newly Renovated In 2024 Residential Twin Room Non Smoking

1 bedroom, in-room safe, desk, blackout drapes

Newly Renovated In 2024 Residential Twin Room Non Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Newly Renovated In 2024 Comfort Double Room Non Smoking

1 bedroom, in-room safe, desk, blackout drapes

Newly Renovated In 2024 Comfort Double Room Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Newly Renovated In 2024 Residential Family Room Non Smoking

1 bedroom, in-room safe, desk, blackout drapes

Newly Renovated In 2024 Residential Family Room Non Smoking

  • Sleeps 4
  • 2 Twin Sofa Beds and 2 Twin Beds

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Lobby

Hotel Gracery Shinjuku

  • Free WiFi
  • Air conditioning
  • Parking available
  • Bar
4.5 out of 5, Wonderful, (3620)
$169 nightly
The price was $248
The price is $169 total
All taxes and fees included in total
Hotel Gracery Shinjuku

About this property

Tokyu Stay Nishi Shinjuku

3-star hotel in Shinjuku
Along with dry cleaning, this hotel has a 24-hour front desk and free newspapers. WiFi in public areas is free. Other amenities include a front-desk safe and a vending machine. Housekeeping is available on request.
Tokyu Stay Nishi Shinjuku offers 148 accommodations with washers/dryers and safes. 40-inch Smart televisions come with digital channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and bidets.

This Tokyo hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and complimentary toiletries. Housekeeping is offered on request and irons/ironing boards can be requested.

Tokyu Stay Nishi Shinjuku features a vending machine, complimentary newspapers in the lobby, and dry cleaning/laundry services. Wired and wireless Internet access is complimentary.

Tokyu Stay Nishi Shinjuku has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7 AM and 9:30 AM.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 9:30 AM for a fee: JPY 1,320 per person

Family friendly

  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 10 floors
  • Built in 2010
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 40-inch smart TV with digital channels

Food and drink

  • Electric kettle
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Housekeeping service is provided weekly for stays of 7 nights or more. Additional housekeeping is available on request for a surcharge. Trash collection and towel and nightwear exchange are provided daily on request by placing a sign outside the room.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately JPY 1320 per person
  • Housekeeping fee: JPY 1500; may vary based on length of stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Nishi-Shinjuku Tokyu Stay
Tokyu Stay
Tokyu Stay Hotel
Tokyu Stay Hotel Nishi-Shinjuku
Tokyu Stay Nishi-Shinjuku
Tokyu Stay Nishi-Shinjuku Hotel
Tokyu Stay Nishi Shinjuku

Tokyu Stay Nishi Shinjuku Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 515 out of 1010 reviews
Rating 8 - Good. 362 out of 1010 reviews
Rating 6 - Okay. 87 out of 1010 reviews
Rating 4 - Poor. 27 out of 1010 reviews
Rating 2 - Terrible. 19 out of 1010 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Small rooms but otherwise excellent
Stayed 3 nights in Apr 2025

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two adults two teens stayed in a Quad room (2 singles, teens on bench seating) in Jan 2025 for 4 nights. To make the compact room work with kids sleeping on the benches we pushed the dining table to the foot of the single beds, made it much more spacious. Hotel feels new and immaculately clean. We had our own washer dryer in our bathroom, so convenient! Dryer works fine if don't overload machine (about half full). Hotel is short walk from Nishi Shinjuku Gochome subway station on Oedo Line. We got lost in Shinjuku Station EVERY TIME we were in there so eventually avoided it and used subway to change stations literally anywhere else. Subway is frequent, fast and so convenient. We opted not to get hotel breakfast (limited packaged options that you take back to your room?) and instead ate breakfast at Denny's overlooking Chuo Park every morning - cheap and tasty with heaps of options. Hotel walkable to the park and Metropolitan Government Building. Front desk staff had limited English but very polite. Luggage forwarding to hotels or airport by "Airporter" service booked and paid online (not at front desk) then just leave luggage at front desk. Worked great, picked up at Narita airport. We enjoyed this hotel and convenience of subway station so close and would happily stay here again.

10/10 Excellent

Angel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Tokyu Stay in Nishi-Shinjuku was absolutely amazing. From the rooms to the staff they were the best of the best. The room was clean and fully stocked when we got there and the staff even offered to help us up to our room which we thanked them for but denied. They even helped us out when we mistakenly sent some of our lugage to a different Tokyu Stay just a few miles away. They called the hotel and let them know we would be picking the luggage up as soon as we could. Thank you for the hospitality we hope to visit again.
Stayed 15 nights in Apr 2025

10/10 Excellent

Irmalina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is small but the lay out is well thought out, well equipped and clean. Having washing machine the room is handy and free coffee machine at the lobby is a bonus. The location is great, close metro station and bus stop. A few convenience stores nearby and McDonalds next door. Definitely coming back
Stayed 5 nights in Apr 2025

8/10 Good

Konstantinos

Traveled with family
Liked: Staff & service
A business hotel that was most probably the least clean hotel we used in Japan. Then location has a metro line nearby thst tskes you directly to Sinjuku.
Stayed 8 nights in Mar 2025

10/10 Excellent

Estefani

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for making my stay in Japan one for the books. This hotel is clean. It’s neat. Customer service is so friendly. I highly recommend it. Thank you. The breakfast selection was amazing. Very delicious. The coffee was one of the best coffee. I highly recommend this hotel.
Stayed 6 nights in Mar 2025

8/10 Good

Valentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Daniel

Stayed 11 nights in Mar 2025

8/10 Good

Emma

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Unexpectedly large room for two!

Had an excellent stay at the Tokyu Stay! The room was unexpectedly large and had a washing machine and small kitchenette which came in handy. In a quiet area but easily walkable to nearby stations. Clean towels and tidy up provided daily at no extra charge but room was not cleaned/made up daily as with some other hotels.
Stayed 6 nights in Mar 2025

10/10 Excellent

Andrew

Stayed 5 nights in Mar 2025

10/10 Excellent

Indah Santi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent 5 nights and found the room really convenient for long stays. They have microwave, e-stove, washing machine, along with cooking and dining utensils. The hotel is around 6-7minutes walk from Toei Oedo line so even-though not right at Shinjuku, it was still easy to get around, especially when you don’t need to take JR lines that are more expensive. Had a bit of unpleasant misunderstanding with one of the staff at the end after check out, but the other staff were very helpful and polite. I definitely consider to stay here again for my next Tokyo trip.
Stayed 5 nights in Mar 2025

10/10 Excellent

hun ping

Liked: Cleanliness, staff & service
Very convienent location with Mac and curry rice just beside it. The only thing is the room is very small even for an asian guy like me.
Stayed 7 nights in Mar 2025

6/10 Okay

Sanchana

Stayed 7 nights in Mar 2025

2/10 Terrible

Chelsea

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Mar 2025

10/10 Excellent

Zonia

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
It was great. Had a great time with my family there
Stayed 4 nights in Mar 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel.
Stayed 1 night in Mar 2025

2/10 Terrible

luis

Stayed 6 nights in Feb 2025

10/10 Excellent

Tia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice little hotel near a park, shrine breakfast places and several subway stops. Its also an easy walk to meiji jingu. The front staff are very helpful. If you are bringing more than two suitcases perhaps book a larger room.
Stayed 3 nights in Mar 2025

8/10 Good

Connie

Stayed 2 nights in Feb 2025

10/10 Excellent

kim, Edmonds

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean place. Loved having a washer and dryer in the room
Stayed 3 nights in Feb 2025

10/10 Excellent

lacey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and nice staff
Stayed 3 nights in Feb 2025

6/10 Okay

Sakura

Business traveler
Liked: Cleanliness, staff & service
トイレ周りと床が汚く、掃除が徹底していなかったのがとても残念でした
Stayed 6 nights in Feb 2025

10/10 Excellent

Selena, Glendora

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for four nights. The staff were courtesy. They dont speak English as much but they do their best to communicate with you. We brought the breakfast meals and glad we did. It was a good option but after 3 days, it was time to try something else.There are many other eating places around like a 7Eleven and a McDonald's next door. Very convenient and affordable. We would definitely come back here. The rooms are small so pack light. The bed was a little hard for us but overall we survived.There is a fridge, microwave and a washer in your room. All great amenities to have. Thank you!!
Stayed 4 nights in Feb 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, good location

Great hotel. Good size room with good facilities - fridge freezer, microwave, kettle and smart tv. Fine location in Nishi Shinjuku, a quiet area but plenty of restaurants and convenience stores/bigger supermarkets a very short walk away . Metro stations a short walk and 15 minutes walk into Shinjuku.
Stayed 6 nights in Feb 2025

10/10 Excellent

Jerrell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at this hotel! The staff was very friendly and helpful. The hotel had great amenities and I enjoyed the breakfast in the morning. The area was also a great location. Easy access to the trains took us everywhere we needed to go. Would recommend to anyone staying in Tokyo.
Stayed 3 nights in Feb 2025