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Tokyu Stay Shibuya

3.0 star property

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Exterior
Room amenity
Interior
Residential Family Room (3-4 persons), Non Smoking | In-room safe, desk, blackout drapes, iron/ironing board
Terrace/patio

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Kitchen
  • Laundry
  • Air conditioning
  • Free WiFi
$210
Jan 12 - Jan 13, 2026

Explore the area

View in a map
Shinsencho 8-14 Shibuya-ku, Tokyo, Tokyo-to, 150-0045
  • Place, Love Hotel Hill
    ‪5 min walk‬
  • Place, Cerulean Tower
    ‪6 min walk‬
  • Place, Shibuya Crossing
    ‪10 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪32 min drive‬

Room options

View all photos for Standard Double Room (2 persons), Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Double Room (2 persons), Non Smoking

9.6 out of 10
Exceptional
(25 reviews)
  • 215 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double Room (2 persons), Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Superior Double Room (2 persons), Non Smoking

8.8 out of 10
Excellent
(6 reviews)
  • 258 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Twin Room (2 persons), Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room (2 persons), Non Smoking

9.4 out of 10
Exceptional
(13 reviews)
  • 248 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Twin Room (2 persons), Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Twin Room (2 persons), Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Residential Family Room (2 persons), Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Residential Family Room (2 persons), Non Smoking

  • 431 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Twin Room (3 persons), Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Twin Room (3 persons), Non Smoking

9.4 out of 10
Exceptional
(19 reviews)
  • 323 sq ft
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Residential Family Room (3-4 persons), Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Residential Family Room (3-4 persons), Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • Sleeps 6
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Residential Family Room (Bunk Beds,2-4 persons), Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Residential Family Room (Bunk Beds,2-4 persons), Non Smoking

  • 506 sq ft
  • Sleeps 8
  • 2 Large Twin Bunk Beds

View all photos for Residential Family Room (Bunk Beds,5-6 persons), Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Residential Family Room (Bunk Beds,5-6 persons), Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 506 sq ft
  • Sleeps 10
  • 2 Large Twin Bunk Beds and 2 Twin Sofa Beds

View all photos for Deluxe Twin Room (1 person), Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Twin Room (1 person), Non Smoking

  • 323 sq ft
  • Sleeps 1
  • 2 Twin Beds

View all photos for Superior Double Room (1 person), Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Superior Double Room (1 person), Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 258 sq ft
  • Sleeps 1
  • 1 Queen Bed

View all photos for Standard Double Room (1 Person), Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Double Room (1 Person), Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 215 sq ft
  • Sleeps 1
  • 1 Queen Bed

View all photos for Superior Twin Room (1person), Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room (1person), Non Smoking

  • 248 sq ft
  • Sleeps 1
  • 2 Twin Beds

View all photos for Residential Family Room (1 person), Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Residential Family Room (1 person), Non Smoking

  • 431 sq ft
  • Sleeps 1
  • 2 Twin Beds

View all photos for Residential Family Room (Bunk Beds,1 person), Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Residential Family Room (Bunk Beds,1 person), Non Smoking

  • 506 sq ft
  • Sleeps 1
  • 2 Large Twin Bunk Beds

View all photos for Standard Double Room Non-smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Double Room Non-smoking

  • Sleeps 2

View all photos for Superior Double Room Non-smoking

In-room safe, desk, blackout drapes, iron/ironing board

Superior Double Room Non-smoking

  • Sleeps 2

View all photos for Superior Twin Room Non-smoking

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room Non-smoking

  • Sleeps 2

View all photos for Deluxe Twin Room Non-smoking

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Twin Room Non-smoking

  • Sleeps 3

View all photos for Residential Family Room Non-smoking（bunk Bed Up To 6 People）

In-room safe, desk, blackout drapes, iron/ironing board

Residential Family Room Non-smoking（bunk Bed Up To 6 People）

  • Sleeps 6

View all photos for Residential Family Room Non-smoking

In-room safe, desk, blackout drapes, iron/ironing board

Residential Family Room Non-smoking

  • Sleeps 4

Similar properties

Deluxe Twin Room with Balcony, Non Smoking, Refrigerator & Microwave | Terrace/patio
Tokyu Stay Shibuya Shin-minamiguchi
  • Free WiFi
  • Air conditioning
  • Laundry
  • 24/7 front desk
4.4 out of 5, Excellent, 1,000 reviews
Tokyu Stay Shibuya Shin-minamiguchi

About this property

Tokyu Stay Shibuya

3-star hotel in Shibuya
A rooftop terrace, dry cleaning, and a 24-hour front desk are available at this hotel. WiFi in public areas is free. Additionally, a computer station, a front-desk safe, and multilingual staff assistance are onsite. Housekeeping is available on request.
Tokyu Stay Shibuya offers 126 accommodations with washers/dryers and safes. Accommodations at this 3-star hotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. LCD televisions come with digital channels. Additionally, rooms include hair dryers and complimentary toiletries. Housekeeping is offered on request and irons/ironing boards can be requested.

Tokyu Stay Shibuya features a rooftop terrace, a vending machine, and multilingual staff. A computer station is located on site and wired and wireless Internet access is complimentary. This Tokyo hotel also offers dry cleaning/laundry services, a front-desk safe, and an elevator. A total renovation of this property was completed in August 2023.

Tokyu Stay Shibuya has designated areas for smoking.

To-go breakfasts are available for a surcharge and are served each morning between 7 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily on-the-go breakfast available 7:00 AM to 10:00 AM for a fee: JPY 1,320 per person

Family friendly

  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 10 floors
  • Built in 1999
  • Designated smoking areas
  • Renovated entire property - August 2023

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 0-inch LCD TV with digital channels

Food and drink

  • Cookware, dishware, and utensils
  • Kitchenette
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Contactless check-in available

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Housekeeping service is provided weekly for stays of 7 nights or more. Additional housekeeping is available on request for a surcharge. Trash collection and towel and nightwear exchange are provided daily on request by placing a sign outside the room.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately JPY 1320 per person
  • Housekeeping fee: JPY 1500

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Shibuya Stay
Shibuya Tokyu Stay
Tokyu Shibuya
Tokyu Stay
Tokyu Stay Hotel
Tokyu Stay Hotel Shibuya
Tokyu Stay Shibuya
Tokyu Stay Shibuya Tokyo
Tokyu Stay Shibuya Hotel Tokyo
Tokyu Stay Shibuya Hotel
Tokyu Stay Shibuya Hotel

Reviews

Tokyu Stay Shibuya Reviews

9.2

Wonderful

9.0/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 645 out of 1000 reviews
Rating 8 - Good. 263 out of 1000 reviews
Rating 6 - Okay. 65 out of 1000 reviews
Rating 4 - Poor. 20 out of 1000 reviews
Rating 2 - Terrible. 7 out of 1000 reviews

Reviews

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a bit skeptical in booking a hotel in Tokyo as I read about how small the rooms would be but the twin room we got is very spacious and has a small kitchenette and washing/dryer machine! Outside the hotel, there are plenty of small restaurants and a small grocery and pharmacy. It’s a bit of a walk to Shibuya crossing but not too bad. The walk was a pain when we came home from shopping at Mega Donki.
Stayed 2 nights in Aug 2025

8/10 Good

MALKIT

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and clean hotel.
Stayed 3 nights in Sep 2025

8/10 Good

Robert

Stayed 4 nights in Aug 2025

10/10 Excellent

craig

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Abagail

Stayed 3 nights in Aug 2025

10/10 Excellent

Newman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very welcoming. Gave us recommendations for our first visit to Tokyo. Additionally having a place to store bags post check out while we wondered Shibuya one last time was very helpful
Stayed 1 night in Aug 2025

8/10 Good

Alyssa

Traveled with partner
Liked: Staff & service
Overall the stay was good. The room was okay but there was a lot of stains and compared to the other hotels we stayed at throughout our stay this one was just okay. I will say that having the washer/dryer was great and convenient.
Stayed 7 nights in Aug 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
It’s within walking distance of Shibuya station, but be aware that means 10-20 minutes depending on you and luggage. It’s not near the main entrance but a back way in via a mall. Otherwise it’s exactly what the Tokyo Stay brand provides: compact but adequate, with a washer dryer and mini kitchen in every room and basic facilities for luggage and coffee in the lobby.
Stayed 2 nights in Aug 2025

6/10 Okay

Winston

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Aug 2025

10/10 Excellent

Sonia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful place to stay in a new country. The staff was beyond helpful and friendly. The room was clean, roomy and had a washing/drying combo. I was able to fly back to the US with clean clothes! Its within walking distance to two subway stations - plus a mall that's attached to hotel (Mark Story Hotel) which also lets you off at Shibuya Scramble Crossing. There were lots of cute small restaurants to eat, but if on a budget - There is a Family Mart, Lawsons and 7-11 that served very good meals as well. There is also a local supermarket right across from the entrance. Lastly they will hold your luggage if you come earlier than check out and a few hours after check out. So you get the most out of your trip in Tokyo. They also hailed us a taxi to the airport. If I go to Japan again I will stay here again.
Stayed 5 nights in Aug 2025

10/10 Excellent

Adriana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels in Tokyo are going to be small, regardless. This hotel was still roomy. We would gladly stay here again.
Stayed 3 nights in Aug 2025

10/10 Excellent

Kim, Fountain Valley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service overall. Quite accommodating, fast , and polite. They provided all that we need from storing our belongings while we travel to other cities, to boxing supplies for our stuff that we bought to back home. Thank you for a great stay. We will be back.
Stayed 2 nights in Aug 2025

10/10 Excellent

Marcel

Liked: Cleanliness
Stayed 6 nights in Jul 2025

10/10 Excellent

Abbygail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was awesome, very helpful!
Stayed 2 nights in Aug 2025

10/10 Excellent

Bria Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was simple and the staff was great & responsive. The room was perfect for 1 or two people despite me traveling solo. It was a 2 minute walk to the nearest convenience stores or restaurants and about 15 minutes to the Shibuya Station and even less to the nearest bus stop. AC, Smart HD TV, microwave, coffee pot, fridge, hot plate etc all work amazingly. Would highly recommend this place when staying in Shibuya!
Stayed 8 nights in Aug 2025

10/10 Excellent

Dennele

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this place! The staff is amazing! The room was really nice with a wonderful bathroom. There was a washer/dryer, sink, hot plate, and refrigerator. I loved the little seating area that had storage. I would stay here again and longer.
Stayed 8 nights in Aug 2025

10/10 Excellent

Caroline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, super clean and easy to check in and out. I would definitely stay again!
Stayed 5 nights in Aug 2025

8/10 Good

Victoria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We visited in August during our first trip to Japan. It was a bit hard to find but likely this is because we are not used to navigating Japan. There room was small - the memes/shorts/etc are true! Although the room was small, it met our needs for a one-night stay. We really appreciated the in-room washer and dryer! The hotel is within walking distance of Shibuya station and close to many other attractions, including lots of dining and shopping options. Lovely staff. Recommend! However, we’ll be looking for something a bit bigger when we return.
Stayed 1 night in Aug 2025

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charming neighborhood, close to Shinsen Station

Rooms are small, but as we've learned, to be expected in Japan. Kitchen area is modestly stocked and could use more utensils and kitchenware. The friendliness of the staff, comfortable lounge area to work in, proximity to the Shinsen Station line that connects to Shibuya, and quiet, lovely neighborhood filled with small restaurants, a market across the street, and a nearby 7-11, make staying at the Tokyu Stay Shibuya convenient and peaceful.
Lobby area to work.
Stayed 6 nights in Aug 2025

10/10 Excellent

Pinda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and efficient. The staffs are very nice and helpful. The location is convenient and quiet. We can walk to shibuya crossing for train station, all shoppings and dining choices. It is easy to get a taxi on a hot days as well. There are a few restaurants nearby 24 hour family mart in front of the hotel. We would be back here again.
Stayed 3 nights in Aug 2025

10/10 Excellent

Ezekiel

Traveled with partner
Liked: Amenities
The employees were so nice and helpful, recommend highly
Stayed 5 nights in Jul 2025

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very modern and convenient. Spacious rooms with nice amenities.
Stayed 2 nights in Aug 2025

8/10 Good

Kim, Fountain Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are nice & clean. Will stay again.
Stayed 3 nights in Aug 2025

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025