6/10 Okay
Jennifer
Traveled with family
Apr 5, 2025
Liked: Room comfort
Disliked: Staff & service
Terrible customer service
I booked the room thru hotels.com. We were there for a soccer tournament. I found out based on the schedule I only needed 1 night, not 2. I was within the timeframe to switch rooms, but when I tried to cancel the one night I was only being offered 1 King instead of the 2 queens I booked. This didn’t make sense because I was eliminating a night and already had 2 queens. I reached out to hotels.com and they said they took care of it with the hotel and I was only being booked for the 1 night. I asked if this affected my rate and they said I was all set. Upon arrival the rate was $31 more than the original booking rate. I reached out to hotels.com and they said to talk to Holiday Inn. There was no manager on duty during my stay, but I called and left a message for Mike Clark (GM) and never got a phone call back or my issue resolved from either party. I have screenshots of my booking change and no where did they tell me the rate would change from $114/night to $145. Also, there was what looked like blood on the carpet and the ceiling had cracks/bubbles. The front desk was not helpful at all. Breakfast was good and the cleaning ladies were friendly, but that is the only good thing I have to say. It was a frustrating trip to say the least and I will not be back and don’t plan to use hotels.com either.
Jennifer
Stayed 2 nights in Feb 2025