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Loa Tolú by Bernalo Hotels

3.5 star property

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Photo gallery for Loa Tolú by Bernalo Hotels

2 outdoor pools
Flat-screen TV
Beach nearby
Flat-screen TV
Outdoor dining

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Pet friendly
  • Room service
  • Breakfast included
  • Parking included
$150
Sep 7 - Sep 8

Explore the area

View in a map
KM 17 Via Coveñas - Santia de Tolu, Calle 5 #24-300, Tolú, Sucre, 076010
  • Puerto Viejo Beach
    ‪6 min drive‬
  • Tolu Marina
    ‪7 min drive‬
  • Parque Principal Santiago De Tolu
    ‪8 min drive‬
  • Tolu (TLU-Golfo de Morrosquillo)
    ‪7 min drive‬

Room options

Deluxe Double Room

  • Sleeps 2
  • 1 Queen Bed

Family Room

  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Family Room

Family Room | Bathroom | Towels

Family Room

  • Beach view
  • Sleeps 3
  • 1 Double Bed, 2 Twin Beds and 1 Large Twin Bed

View all photos for Standard Room

Standard Room

Standard Room

7.0 out of 10
Good
(6 reviews)
  • Sleeps 2
  • 1 Double Bed

Superior Double Room

  • Sleeps 2
  • 1 Queen Bed

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Exterior

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  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, 29 reviews
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About this property

Loa Tolú by Bernalo Hotels

3.5-star Tolú hotel with 2 outdoor pools
At Loa Tolú by Bernalo Hotels, relax at one of the 2 outdoor swimming pools, play on the nearby beach, or spend the day at a complimentary water park.
Loa Tolú by Bernalo Hotels offers 84 accommodations. Flat-screen televisions are featured in guestrooms.
2 outdoor swimming pools are on site along with a complimentary water park.
Loa Tolú by Bernalo Hotels features 2 outdoor swimming pools and a complimentary water park. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

This Art Deco hotel also offers a terrace, multilingual staff, and tour/ticket assistance. Complimentary self parking is available on site.

Loa Tolú by Bernalo Hotels is a smoke-free property.

A complimentary full breakfast is served each morning between 7:30 AM and 9:30 AM.
Loa Tolú by Bernalo Hotels has a restaurant on site.
Room service is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free full breakfast available daily 7:30 AM to 9:30 AM
  • A bar/lounge
  • A restaurant

Things to do

  • 2 outdoor pools
  • Free water park

Family friendly

  • 2 outdoor pools
  • Free water park access

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • Picnic area
  • Terrace

More

  • 2 buildings
  • 3 floors
  • Art Deco architecture
  • Smoking not allowed

Room amenities

Bathroom

  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Room service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 50000 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: COP 50000 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 9:00 AM to 9 PM

Property is also known as

LOA Hotel Tolu
LOA Tolu
LOA Hotel
Loa Tolu By Bernalo Hotels
Loa Tolú by Bernalo Hotels Tolú
Loa Tolú by Bernalo Hotels Hotel
Loa Tolú by Bernalo Hotels Hotel Tolú

Loa Tolú by Bernalo Hotels Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 21 out of 51 reviews
Rating 8 - Good. 9 out of 51 reviews
Rating 6 - Okay. 7 out of 51 reviews
Rating 4 - Poor. 9 out of 51 reviews
Rating 2 - Terrible. 5 out of 51 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jorge

Stayed 2 nights in Mar 2025

6/10 Okay

Raymond

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
What I didn’t like was the front desk tried to add a hidden charge for my pet. They call themselves “pet friendly” but they are not.
Stayed 9 nights in Jan 2025

8/10 Good

Didier

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dining experience was absolutely delightful, and the cuisine was simply outstanding. One suggestion for improvement would be to ensure that there is wheelchair accessibility to accommodate individuals with mobility restrictions.
Stayed 4 nights in Jul 2024

6/10 Okay

Pedro

Traveled with family
Liked: Cleanliness, staff & service
I like the hotel only few issues with connectivity altough the idea was to be disconnected I had to check few documents that was not able due to the poor connection, also some leakages as it rained but the staff promptly checked and moved me to another room, excellent place 👍
Stayed 3 nights in Aug 2024

8/10 Good

Adrian

Liked: Staff & service, property conditions & facilities, room comfort
Good, to walk. The food at the Restaurant was great.
Stayed 4 nights in Jul 2024

6/10 Okay

Jonathan

Stayed 2 nights in May 2024

4/10 Poor

Beatriz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Todd

Stayed 3 nights in May 2023

6/10 Okay

Juan

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Apr 2023

4/10 Poor

JOSE

Traveled with group
Liked: Staff & service, property conditions & facilities
not hot water not toilet seat not head shower hole in ceiling shower
Stayed 3 nights in Mar 2023

4/10 Poor

Norberto

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely disappointed. Hotel Loa , was lacking essential must have. - No save Box - No hot water - no bathroom vent fan, sewer Smell - no shower head - no night table/ no night light, no closet, - poor Wi-Fi - Located in a rough perilous neighborhood
Stayed 4 nights in Feb 2022

4/10 Poor

adriana

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
the hotel rooms do not have a bedside table and a lamp near the bed, no closet, no safe box, no hot water, showers without a showerhead, poor wi-fi impossible to work from the hotel. the toilets have an unpleasant smell of plumbing and no odor extractor. It is difficult to get there because they do not have access to the main road and the unpleasant neighborhood, you can only go out by car. We were forced to leave a day earlier than planned. We were three couples in three double rooms from February 20 to 24.
Stayed 5 nights in Feb 2022

6/10 Okay

Adrean

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Too much loud music !

Our stay was challenging. There is no internet connectivity, the hotel is also very noisy there’s music everywhere not relaxing at all more of a party hotel. The sheets in the rooms were full of stains with no hot water. The beach was full of multiple speakers at full blast as well as in the hotel.
Stayed 2 nights in Nov 2021

10/10 Excellent

ANGELA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

10/10 Excellent

Astrid

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel.
Stayed 2 nights in Aug 2021

4/10 Poor

Edward

Disliked: Staff & service, property conditions & facilities

Overpriced

This hotel is still under construction. It is not that well designed. They have used reasonable quality building materials and fixtures and fittings but the quality of workmanship is poor. The food is mediocre at best. Service isn't great. My room lacked a shower and just had a tube sticking out of ceiling. For the premium charged over nearby hotels this hotel is not worth it.
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
The “jacuzzi” in the balcony was just with cold water and it was super super dirty, there were chunks of black stuff coming out of the pipes, food wasn’t good and when I talk to the manager to get my money back he refused to help me out the next day, even though there was nobody who could help me out the same night I got there.
Stayed 1 night in Feb 2020

10/10 Excellent

Jason, Fort Lauderdale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice ocean view and pool. Great staff. nice ocean view.
Stayed 2 nights in Feb 2020

8/10 Good

Joe, Seattle Washington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is beautifull and right in front is one of the nicest beaches of our Columbian visit. Beach is private, nice sand with no rocks. A special thanks to great english speaking staff member, Junior Gonzilez who helped with excursions, travel arrangments and general help. I wish there were more like him in Columbia!
Stayed 3 nights in Jan 2020

6/10 Okay

Alexander

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The worst hotel ever

THE WORST HOTEL EVER , starting from the receptionist named liliana with her huge attitude and bad service, the hotel shows fake propaganda and it’s expensive for considering for the lack of amenities , not even soap in the bathroom sink , not even phone to comunícate to receptionist, not WiFi , so all the payments has to be in cash what is so bad and most when you are foreign not resident in Colombia , the food was bad all my family got sick with the lunch served which was so limited they don’t provide options for food only what they have so there’s no choices . My husband , my sister , niece got intoxicated with a soup served in there . So disgusting this place . Service was poor , and definetely WONT EVER RECOMMEND THIS PLACE .
Stayed 1 night in Oct 2018

4/10 Poor

pedro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad customer service
Stayed 2 nights in Jun 2018

2/10 Terrible

Nora

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decepción total por $860.000 la noche

Me hospedé en este hotel pagando $860.000 por noche, esperando una experiencia cómoda, limpia y segura. Lamentablemente, fue todo lo contrario. Las escaleras para subir al tercer piso son peligrosas, con un escalón totalmente partido y una baranda inestable. El ascensor no tiene señalización de estar fuera de servicio, y estuve a punto de quedarme atrapada dentro. La habitación tenía un grillo muerto en el sanitario, la ducha no tiene regadera (solo un tubo mal terminado) y la luz del baño no funcionaba. Aunque el jabón era nuevo, no había dónde colocarlo, no hay estantes ni repisas, y las puertas del baño están desajustadas. La grifería lucía sucia y deteriorada. Me sentí estafada por el costo pagado y decepcionada por el descuido general. Este tipo de experiencias perjudican no solo al turista nacional, sino también la imagen de Colombia frente a visitantes internacionales. No lo recomiendo
Stayed 1 night in Apr 2025

10/10 Excellent

Fernando, Vitoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Beatriz Helena

Stayed 4 nights in Sep 2024