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Best Western Plus Gran Marques

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Plus Gran Marques

Check-in/check-out kiosk
Business center
Lobby
Standard Room, 2 Double Beds, Non Smoking | Minibar, in-room safe, desk, blackout drapes
Exterior

Reviews

7.0 out of 10

Good

Popular amenities

  • Room service
    Room service
  • Parking included
    Parking included
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk
  • Free WiFi
    Free WiFi
  • Restaurant
    Restaurant

Explore the area

Map
Paseo Tollocan No. 1046, Metepec, Toluca, MEX, 50090
  • Plaza Sendero Toluca
    4 min drive
  • Toluca Convention and Exhibition Center
    6 min drive
  • San Carlos Golf Club
    12 min drive
  • Toluca, Estado de Mexico (TLC-Toluca Intl.)
    10 min drive

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Minibar, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Non Smoking

  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | Minibar, in-room safe, desk, blackout drapes

Standard Room, 2 Double Beds, Non Smoking

  • 215 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | Minibar, in-room safe, desk, blackout drapes

Standard Room, 2 Twin Beds, Non Smoking

  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Front of property

Best Western Plus Metepec & Suites

Breakfast included
Parking included
Free WiFi
Restaurant
3.5 out of 5, Good, (431)
The price is $45
per night
$53 total
includes taxes & fees
Dec 7 - Dec 8
Best Western Plus Metepec & Suites

About this property

Best Western Plus Gran Marques

3-star Toluca hotel with restaurant
A restaurant, a business center, and a 24-hour front desk are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, free newspapers, a porter/bellhop, and a front-desk safe are onsite.
Best Western Plus Gran Marques offers 24 accommodations with minibars and safes. Televisions come with premium cable channels. Bathrooms include showers and hair dryers.

This Toluca hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

The hotel offers a restaurant. Wireless Internet access is complimentary. A business center is on site at this 3-star property. This business-friendly hotel also offers multilingual staff, complimentary newspapers in the lobby, and room service (during limited hours). Limited complimentary onsite parking is available on a first-come, first-served basis.

Best Western Plus Gran Marques is a smoke-free property.

La Dinastia - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • A restaurant

Restaurants on site

  • La Dinastia

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

Best Western Plus Gran Marques Hotel Toluca
Best Western Plus Gran Marques Hotel
Best Western Plus Gran Marques Toluca
Best Western Gran Marques
Best Plus Gran Marques Toluca
Best Western Plus Gran Marques Hotel
Best Western Plus Gran Marques Toluca
Best Western Plus Gran Marques Hotel Toluca

Best Western Plus Gran Marques Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 62 out of 210 reviews" "
Rating 8 - Good. 53 out of 210 reviews" "
Rating 6 - Okay. 44 out of 210 reviews" "
Rating 4 - Poor. 23 out of 210 reviews" "
Rating 2 - Terrible. 28 out of 210 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Octavio

Traveled with family and small children, Business traveler
Breakfast bad service, the rooms didn’t have soap.
Stayed 1 night in Jul 2024

4/10 Poor

Rigoberto

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
No ac
Stayed 2 nights in Jun 2024

10/10 Excellent

Leonor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is nice and the place is quiet and safe
Stayed 1 night in Apr 2024

8/10 Good

Angel

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

6/10 Okay

Efren

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
TV not working
Stayed 1 night in Mar 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Muhammad imtiaz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Leonor

Liked: Cleanliness, staff & service, amenities
The hot water takes to long to come out in the shower.
Stayed 1 night in Oct 2023

4/10 Poor

ROBERTO

Disliked: Property conditions & facilities
Didn’t like it
Stayed 1 night in Jul 2023

2/10 Terrible

juan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Argelia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The included breakfast was good. Great staff.
Stayed 1 night in May 2022

2/10 Terrible

Evaristo

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Continental breakfast was good. Terrible and awkward Bath/Shower conditions, there's no curtain to prevent water from running out, once done showering you end up stepping out into a pool of water, very very bad conditions.
Stayed 2 nights in Apr 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
The business center was not working so I couldn't take a conference on those days. Everything else was very good!
Stayed 1 night in Jul 2019

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Quite fine for the price, everyone was very kind. There is only missing a business center, I couldn't take a work conference.
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Not recommendable.
Hot water issues, no restaurant menu, limited taxi service, unrecognizable location, no AC, no TV remote.

4/10 Poor

ernie, San Fran

Liked: Cleanliness
Disliked: Room comfort
Ok at best
The good: Its clean, nice building, good design, good location. The Bad: No central heating! I went on Jan 4 which is cold temperatures in Toluca especially during the night and mornings. The only heating available was a portable heater and, at least in my room, did not heat enough to feel comfortable. Overall it's a nice little hotel, where if you need a very basic place to rest your head at night passing through it could be ok, but not for a vacation stay especially with children.

4/10 Poor

Lucybug

Liked: Staff & service
Disliked: Room comfort
Stranded in Toluca
It was late at night when I checked in and the staff was great, however the room was outdated, the beds were hard as a rock and I was concerned there were bedbugs. Would not recommend to stay there.

6/10 Okay

Tizoc

Business traveler, Traveled with family
La habitación estaba sucia y no había más disponibles .. en el momento la limpiaron
Stayed 1 night in Aug 2024

2/10 Terrible

Maria Concetta

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

gustavo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las recámaras están muy bien y muy limpias
Stayed 1 night in Aug 2024

2/10 Terrible

Rosalba

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
En principio cuando hice la reservación fue excelente pero al llegar a la propiedad no encontraban mi reservación a pesar de estar pagada, me querían mandar a otro hotel a media noche, finalmente tuve que pagar otra habitación pues me daban una para 2 personas y eramos 3. Cuando encontraron mi reservación y no me quisieron cancelar la otra que pagué. El baño de mi habitación terrible, sin toallas de manos ni jabón. La puerta de la regadera está mal colocada por lo que se moja todo el baño y no pusieron tapete para salir de la regadera. En fin una experiencia terrible. No lo recomiendo!!!
Stayed 1 night in Aug 2024

10/10 Excellent

Lorena

Traveled with family
Liked: Staff & service
Esta viejo el hotel,el desayuno esta muy aceptable
Stayed 1 night in Aug 2024

6/10 Okay

ESTEBAN

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hotel viejo, las llaves de lavabo y regadera flojas, agua sin presión adecuada, la regadera tapada, ventanas ciegas, la señal de internet muy débil, toallas percudidas y deshilachadas.
Stayed 1 night in Aug 2024

8/10 Good

Miriam Citlali

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Falta mantenimiento en el baño, las llaves y regadera no están en el mejor estado, fuera de eso todo bien y excelente servicio
Stayed 1 night in Jul 2024

8/10 Good

Rodrigo Roberto

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Lo que no me gustó fue que al entrar en la habitación la manija por dentro no servía, me dirigí a la persona acargo y me dio a entender que yo la descompuse, me dio otra llave de otra habitación y ni siquiera fue a revisar que sucedía y se porto muy indiferente.
Stayed 1 night in Jul 2024