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KO'OLEBIL

3.5 star property

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Photo gallery for KO'OLEBIL

Business center
Game room
Dock
Restaurant
Outdoor dining

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Hot Tub
  • Pool
  • Breakfast available
  • Parking included
  • Air conditioning
$108
includes taxes & fees
Sep 7 - Sep 8

Explore the area

View in a map
Calle principal Boca del Cielo, #1550, Tonalá, CHIS, 30513
  • La Sepultura Biosphere Reserve
  • Iglesia Vieja
  • Centro de Protección & Conservación de la Tortuga Marina en Chiapas
    ‪31 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | Pillowtop beds, in-room safe, individually furnished, laptop workspace

Deluxe Double Room

  • 12594 sq ft
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Sofa Bed

View all photos for Deluxe Room

Deluxe Room | Pillowtop beds, in-room safe, individually furnished, laptop workspace

Deluxe Room

10.0 out of 10
Exceptional
(1 review)
  • 12594 sq ft
  • Sleeps 3
  • 1 King Bed OR 1 Queen Sofa Bed

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About this property

KO'OLEBIL

3.5-star Tonalá hotel with 2 outdoor pools
This hotel features 2 outdoor pools, a restaurant, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a lazy river, and a coffee shop/cafe are onsite. Housekeeping is available on request.
KO'OLEBIL offers 18 air-conditioned accommodations with safes and complimentary toiletries. These individually furnished accommodations have separate sitting areas and include single sofa beds. Beds feature pillowtop mattresses. 55-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, and bidets.

This Tonalá hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Hair dryers, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

2 outdoor swimming pools and 4 hot tubs are on site. In addition to a children's pool, other recreational amenities include a lazy river.

Children under 12 years old are not allowed in the swimming pool or hot tub without adult supervision. Guests under 7 years old are not allowed in the swimming pool or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

KO'OLEBIL features 2 outdoor swimming pools and 4 hot tubs along with a lazy river and a children's pool. The hotel offers a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary.

This 3.5-star property offers access to a business center and a meeting room. This family-friendly hotel also offers a garden, a porter, and a television in a common area. Onsite uncovered self parking is complimentary.

KO'OLEBIL has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 9:00 AM and 11:00 AM.
KO'OLEBIL has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Beach shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 9:00 AM to 11:00 AM for a fee: MXN 115 to 170 for adults and MXN 70 to 120 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • 2 outdoor pools
  • 4 hot tubs
  • Children's pool
  • Kayaking
  • Lazy river
  • TV in common areas
  • Water sports equipment

Family friendly

  • 2 outdoor pools
  • Children's pool
  • High chair
  • In-room sofa bed
  • Lazy river
  • Travel crib

Conveniences

  • Limited-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Doorbell and phone notification
  • Front entrance ramp
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in stairways
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Pool access ramp on site
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress
  • Single sofa bed

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium satellite channels

Food and drink

  • Champagne service

More

  • Air conditioning
  • Free local calls
  • Heated floor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
If you are planning to arrive after 3:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 115 to 170 for adults, and MXN 70 to 120 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Parties and events are allowed on site
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 10:00 PM
Parking height restrictions apply
Guests under 7 years old are not allowed in the swimming pool or hot tub, and guests under 12 years old are only allowed in the swimming pool and hot tub with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

KO'OLEBIL Hotel
KO'OLEBIL Tonalá
KO'OLEBIL Hotel Tonalá

KO'OLEBIL Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 14 out of 19 reviews
Rating 8 - Good. 5 out of 19 reviews
Rating 6 - Okay. 0 out of 19 reviews
Rating 4 - Poor. 0 out of 19 reviews
Rating 2 - Terrible. 1 out of 19 reviews

9.4/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with excellent and friendly staff! I will definitely be returning soon :)
Stayed 2 nights in May 2025

10/10 Excellent

Celestino

Stayed 2 nights in Mar 2025

10/10 Excellent

Celestino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

TIFFANY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Jesus Emmanuel

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente estancia. Muy buena opcion.

Sigue el navegador de google, pareciera no hay hotel pero unos metros mas allí estará. Discreto por fuera, bonito por dentro, la propiedad todo bien y agradable. Habitación: amplia, limpia, aire acondicionado funcionando al 100. En la habitación hay sillones comodos asi como una mesa de centro con banquitos. Señal de Sky en smart TV con Apps. WiFi. Personal atento y amable. Pedimos de cenar y nos llevaron los alimentos a la habitación sin costo extra. Varias albercas: para adultos (algo profunda) y tambien hay para niños. El personal de lobby nos oriento para pedir una lancha y visitar la parte de la isla/resturantes donde puedes llegar al mar. El hotel tiene su propio muelle donde te llevan y traen por $200 pesos. Detalles a mejorar: al usar la regadera, el agua tardaba en irse por lo que se formaba un gran charco. Una cortina/persiana estaba en mal estado (deshilada). Algunos focos/luminarias dentro de la habitación no prendían. El agua de la alberca se sentía muy caliente y el clima estaba caluroso.
Stayed 1 night in May 2025

8/10 Good

Sandra Verónica

Stayed 1 night in Jan 2025

10/10 Excellent

Rene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente opción de alojamiento en Boca del Cielo. El personal es muy amable
Stayed 1 night in Dec 2024

8/10 Good

Jhonny

Stayed 2 nights in Dec 2024

10/10 Excellent

Gaby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lindo lugar y muy amables todos
Stayed 1 night in Sep 2024

10/10 Excellent

KARINA MARIBEL

Liked: Cleanliness, staff & service, property conditions & facilities
solo muy lejos la playa
Stayed 1 night in Aug 2024

8/10 Good

Janett

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Propiedad cercana a la playa.
Stayed 1 night in May 2024

10/10 Excellent

Norma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente trato del personal, desde el recibimiento, la estancia, siempre prestos para apoyar y orientar en cuanto a como moverse al estero, manglares o algun area circundante al hotel, los alimentos, snacks y postres deliciosos. Mil Gracias Sr. Oscar, Chef y todo el personal en general. Por supuesto que volveria en un futuro si Dios nos lo permite.
Stayed 2 nights in Mar 2024

10/10 Excellent

Maria de Lourdes

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio, bonito y el personal muy amable
Stayed 1 night in Mar 2024

8/10 Good

Esther

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Boca del Cielo.

Una muy buena experiencia, muy recomendable, muy tranquilo, se descansa bien, personal de servicio muy amable, el único detalle: le hace falta mantenimiento y limpieza a las albercas, tenían mucha lama y al pisar los azulejos se levantaban.
Stayed 2 nights in Nov 2023

2/10 Terrible

jesus

Stayed 1 night in Aug 2023

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy recomendable

Stayed 4 nights in Jun 2023

10/10 Excellent

Norberto Vazquez

Stayed 1 night in Jun 2023

8/10 Good

Arturo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Buen lugar para descanso, instalaciones de la habitación seminuevas, la alberca y el jacuzzi bien.

10/10 Excellent

Nora Maite

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

EXCELENTE

EXCELENTE
Stayed 1 night in May 2023