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Torchiara Vacation Packages

It is a lovely hotel with an amazing staff who go out of their way to make sure you are well taken care of. I highly recommend this hotel.

The location was perfect for those intending to use the train system for tourism, like going to Pompei or Rome. The room was very good, breakfast was excellent and the staff very helpful and kind. Despite facing the train station the acoustic isolation of the room was perfect. The only cons: I wasn’t offered a room upgrade, the 20% discount in beverages and foods was never mentioned and I was not able to reduce the water temperature of the shower. I would definitely stay there again and can recommend this hotel

The property was well located at a walking distance to the old town and beach. The room was a very good size and very clean, we were in the annex which was set away from the main building, with a garden and terrace near by. The only issue with the room was no WiFi, we reported that to the front desk and they claimed they had sorted it but it never worked. The staff were ok but not very friendly when comparing them to staff in another hotel we stayed at in Ischia. The breakfast was ok, no hot food, but a variety of pastries and cakes , some fruit and eggs and cheese. The swimming pool was a basic swimming pool although the indoor thermal pool was nicer and we used more. I am happy to recommend it as it was good value for money.

We arrived to find the room had a very horrible sewage smell. We contacted the front desk and she attempted to remedy it by putting vinegar down the drain but unfortunately, this did not work. The smell was so bad that we were unable to stay and sit with this nauseous smell so we had to find an alternate hotel due to safety and health concerns. We attempted to get a refund after the fact from Hotels.com, but the property refused to refund the money because they blamed the smell on recent rains, even though the rains happened after we arrived, and not before, so their excuse was not valid. It’s typical of southern Europe. We live here and we know that they never like to take responsibility. It’s just how they are as a culture. So unfortunately, we’re gonna have to do a charge back on our card that we used to make the reservation. Before leaving this review, I gave them the opportunity to do the right thing but not surprising, they refused to do the right thing and refund our stay so apparently they are fine with their guests sleeping in the smell of sewage. This is the first time I’ve ever had to leave a review like this or leave a hotel so it’s disappointing that Hotels.com and the property did not do the right thing and don’t care about the health and safety of their guests. unfortunately this means I cannot use Hotels.com anymore on principal. It’s a shame when people just can’t do the right thing. On a sidenote, the staff we encountered on site were very friendly.

Really nice little hotel. Amazing location central to everything but quiet at night. Very helpful staff. We really enjoyed our stay.