2/10 Terrible
Krysta
Traveled with family
Sep 6, 2025
Liked: Property conditions & facilities
Disliked: Amenities
I was originally going to give Global Stay a very high rating despite the check in process. It wasn’t too hard to figure out but after a long day of traveling, I can see how people have a hard time. The room was great. It wasn’t until we had realized we lost the key and FOB to our room that this trip became a nightmare. We got into the lobby around 1:30 am. Thankfully, the security at reception was very helpful and let us stay in the lobby to figure things out. As we waited, we were strung along and were told that someone would come to help us. By 4:30 am, we started getting anxious and kept calling customer service. We were answered with a very rude representative that told us they had no way to get anyone to let us in our room. She told us that we would have to wait until the morning -no time was given- for the crew to come and help us. Throughout the night/early morning, we kept trying to contact their customer service and the cell phone number that was given and found we had been blocked on both my cell and my husbands cell. When we finally were able to reach someone around 9 am we were strung along again and were told the cleaning lady would come and let us in at check out time. I told her we may have to ask for a late check out just so we didn’t start racking up fees because we had no idea when we would be let into our room. She said she would look into it and let us know. 11:00 comes around and we started looking around for the cleaning lady only to see right before 11
Krysta
Stayed 2 nights in Sep 2025
