4/10 Poor
Kristen
Business traveler
Dec 13, 2024
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
One of the most poor hotel experiences I’ve had in a long time. My flight was late and when I got there to check in the door to the hotel was locked and they had cancelled my reservation - even though on the booking it says you can check in at anytime. Finally got checked in. The next day I went to the restaurant for dinner, but there was a private party so I was unable to eat at the restaurant. Just wanted a glass of wine and dinner. Told to do room service, then had to order a bottle of wine that I didn’t want because they wouldn’t let me order a glass. Dinner was cold, and flavorless. My last night the heat stopped working, but you can’t tell anyone because there’s no one around at night. Also not safe at all. You can walk up to the rooms from the main doors without having to go through any kind of lobby or anything or use a key card, so anyone can just walk in through the hotel rooms. Went to check out today and was just paying for the dining charge and the person at the front desk was trying to record my debit card numbers. Just absolutely one of the most amateur operations I’ve been to in a long time. Would not go back and would not recommend.
Kristen
Stayed 3 nights in Dec 2024