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Pan Pacific Toronto

4.0 star property

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Photo gallery for Pan Pacific Toronto

Exterior
Property preview
Pool
Exterior
2 restaurants, lunch served

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Housekeeping
$156
includes taxes & fees
Dec 14 - Dec 15

Explore the area

View in a map
900 York Mills Rd, Toronto, ON, M3B3H2
  • Place, Fairview Mall
    ‪5 min drive‬
  • Place, Aga Khan Museum
    ‪6 min drive‬
  • Place, Ontario Science Centre
    ‪9 min drive‬
  • Airport, Toronto, ON (YYZ-Pearson Intl.)
    ‪19 min drive‬

Room options

View all photos for Deluxe Two Queen

Deluxe Two Queen | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Two Queen

8.4 out of 10
Very good
(161 reviews)
  • 355 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe King

Deluxe King | Premium bedding, in-room safe, desk, laptop workspace

Deluxe King

8.4 out of 10
Very good
(134 reviews)
  • 355 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier King

Premier King | Premium bedding, in-room safe, desk, laptop workspace

Premier King

7.8 out of 10
Good
(54 reviews)
  • 355 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Balcony

Deluxe Room, 2 Queen Beds, Balcony | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds, Balcony

8.0 out of 10
Very good
(16 reviews)
  • 355 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Pan Pacific Toronto

4-star hotel in North York
Along with 2 restaurants, this hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include self parking, a microwave in a common area, and conference space.
Pan Pacific Toronto offers 409 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Toronto hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining is available at one of the hotel's 2 restaurants. The property also offers a grocery/convenience store. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to 21 meeting rooms and limo/town car service.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 30000 square feet (2787 square meters) include conference space. This business-friendly hotel also offers a 24-hour fitness center, a vending machine, and multilingual staff. Onsite parking is available (surcharge).

Pan Pacific Toronto has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Seasons Restaurant - This restaurant serves lunch and dinner.
900 Lounge - Onsite bar. Open daily.
Gilaneh - Onsite restaurant. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Uncovered self parking on site (CAD 20 per night; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: CAD 10 to 25 for adults and CAD 10 to 25 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • 900 Lounge
  • Gilaneh
  • Seasons Restaurant

Things to do

  • 24-hour gym
  • 9-hole adjacent golf course
  • Golf caddies
  • Golf carts
  • Tennis
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Pool toys

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 21 meeting rooms
  • 30,000 square feet of conference space

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 21 floors
  • Ballroom
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 1974
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • No plastic drinking straws

Room amenities

Bedroom

  • Free crib
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 1 to December 31:
  • Tennis courts

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 50 per accommodation (varies based on length of stay), plus a deposit of CAD 50 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 30 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 250.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 10 to 25 for adults, and CAD 10 to 25 for children
  • Uncovered self parking fee: CAD 20 per night (in/out privileges)
  • Pet deposit: CAD 50 per stay
  • Pet fee: CAD 50 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 30 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Prince Toronto
Prince Westin
Prince Westin Toronto
Toronto Prince
Toronto Westin Prince
Westin Prince
Westin Prince Hotel
Westin Prince Hotel Toronto
Westin Prince Toronto
Westin Toronto Prince
Westin Prince Toronto Hotel
Pan Pacific Toronto Hotel
The Westin Prince Toronto
Pan Pacific Toronto Toronto
Pan Pacific Toronto Hotel Toronto

Reviews

Pan Pacific Toronto Reviews

8.2

Very Good

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 1675 out of 3382 reviews
Rating 8 - Good. 863 out of 3382 reviews
Rating 6 - Okay. 428 out of 3382 reviews
Rating 4 - Poor. 203 out of 3382 reviews
Rating 2 - Terrible. 213 out of 3382 reviews

Reviews

4/10 Poor

Jaime-Lynn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Jason

Stayed 2 nights in Aug 2025

10/10 Excellent

Grethel

Liked: Cleanliness, staff & service, property conditions & facilities
My daughter and her friend loved their stay
Stayed 3 nights in Jul 2025

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Angela, Scarborough

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for the price!
Stayed 1 night in Aug 2025

10/10 Excellent

ALLRADAR

Stayed 1 night in Aug 2025

6/10 Okay

Cherri

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The lobby and dining areas are nice and smell so good but the rest of the hotel really needs work. The place as a whole seemed a bit run down. Staff members were friendly and the breakfast buffet was good. Only 2 out of 3 elevators were in operation due to maintenance. The line ups and wait times for the elevators were long. We often took the stairs which lead directly out of the building and had to double back in. The pool walls were cracking and pieces falling into the water. Broken sun chairs. Pool towels were paper thin and small. Indoor pool area and hot tub were shut down. The room balcony was in the same shape as the pool, falling apart. The balcony door couldn’t shut all the way. Not great at night with the sirens and humidity. The AC was so loud and clunky. Beds were comfy but some pillow cases were threadbare or had holes in them.
Stayed 1 night in Aug 2025

8/10 Good

Siu-Fung, ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
We are good.
Stayed 7 nights in Aug 2025

10/10 Excellent

Jennifer

Stayed 1 night in Aug 2025

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Jay

Traveled with family and small children
Liked: Cleanliness, staff & service
There was no recognition of my tier status at check-in, no upgrade nothing. The room I received initially had a broken balcony door and the tv was showing someone else's full name. The next room I had same thing, someone else's full name on the screen. This hotel needs to equip its rooms with microwaves, having ONE on the 2nd floor is really unacceptable.
Stayed 7 nights in Aug 2025

10/10 Excellent

Nadine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the fact that they had lawn maintenance keeping the property up to expectations, and that they were all friendly. Wished my partner and I good morning without us initiating first. Very welcoming atmosphere.
Stayed 1 night in Aug 2025

2/10 Terrible

Emily

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Our entire floor and room smelled like weed. The hotel prohibits smoking; however, it was clear people were smoking in their rooms. We did not get early check in that was ensured to us over the phone. We called several times prior to checking in and could not reach the hotel. We got charged for parking even tho this was not communicated to us upon check in. Severely disappointed and honestly, would like a refund for our stay.
Stayed 1 night in Aug 2025

4/10 Poor

Tennille

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Gerry

Liked: Cleanliness, property conditions & facilities, room comfort
Just ok.
Stayed 1 night in Aug 2025

10/10 Excellent

Jenny Ross

Stayed 2 nights in Aug 2025

10/10 Excellent

Jinlu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly, room was nice and clean. Parking was easy and free with my Expedia membership
Stayed 2 nights in Jul 2025

10/10 Excellent

Biju

Liked: Cleanliness, staff & service, property conditions & facilities
Expensive breakfast
Stayed 2 nights in Jul 2025

4/10 Poor

Ken

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Tired and not well maintained. I stayed here out of nostalgia having stayed a number of times in the 80s and the 90s. Back then, it was operated by the Seibu group as a part of the “Prince” hotels which proudly served the emerging major Japanese businesses around near by Markham (think Honda). It was the only luxury hotel outside the city and held its unique position in the market for decades. My first visit in 20 years has shown how far it has fallen. It has gone through a couple of new owners, currently owned and managed by PanPacific. Upon arrival, I could not help but notice a lot of rubbish on the ground. Everything from discarded bottles to potato chip bags were evident. Inside wasn’t too much better. In the room were peeling wall paper and broken furniture. The hotel was supposedly renovated in 2019, but one of the three elevators was out of service, resulting in a 15 minute wait to reach the ground floor from the 19th floor where I stayed. Also, a lot of signs outside the main buildings are out of date. It still gives you directions to the Katsura restaurant that entertained a lot of Japanese businessmen is no longer there, for example, and the signs in the parking lot still displays the hotel’s old name: “Toronto Prince.” At least it was not very expensive compared to hotels downtown. That perhaps attracts a different type of clientele who sometimes screamed loudly in the middle of the night, and generally behaved impolitely. It was sad to see what it became.
Stayed 3 nights in Aug 2025

6/10 Okay

Lisa

Traveled with family
Liked: Staff & service
The room was quite clean, but I hope the staff can check the room carefully after each guest leaves, otherwise the next guest will face many problems.
Stayed 1 night in Aug 2025

2/10 Terrible

Jaqueline

Stayed 3 nights in Jun 2025

2/10 Terrible

Jaqueline

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel. They are infested with LARGE flying cockroaches and cancelled our stay as a result. Not only that but their AC doesn't work, it is dirty in the rooms and elevators don't work. Luxury hotel prices for a motel environment. Also manager Anas was awful. Poor manners and gave attitude when given video/picture proof of all these issues. Worst hotel in Toronto.
Cracked tubs and showers. Very dirty.
Stayed 3 nights in Aug 2025

4/10 Poor

Julie, Issaquah

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property used to be lovely when it was The Prince. Location is good when family is all connecting together in TO but we will choose a different hotel next time. The elevators were under repair 11 months ago still not working. For the high end price paid per room it is definitely not a high end hotel
Stayed 2 nights in Aug 2025

6/10 Okay

Rachel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
They never answer the phone when you call, Elevators are extremely slow of often waiting 10+ minutes, Was supposed to be accommodated for early check-in they stated no. And had to switch room Because the room was dirty and this was at 1:30 AM, which was very inconvenient.
Stayed 1 night in Aug 2025

4/10 Poor

Jane

The bed was uncomfortable. The AC did not seem to be working effectively. For at least 6 months, only 2 elevators have been in service, resulting in unacceptable wait times for elevators. The room was poorly lit. The lighting was inadequate. There needs to be another mirror over the desk for makeup application. An outlet needs to be available near a mirror in the room. The room was poorly designed.
Stayed 1 night in Aug 2025