The property itself was good, comfortable space, good location, the apartment has most things we needed for two days. Some towels and the shower curtains were stained but that was tolerable. The apartment is inside a residential building and should probably be listed on Airbnb or the like. When we arrived by car at 9:45pm we had to call the agent to get access and the check-in process was not smooth, it wasn’t even clear which building the apartment was in. We were told the last person who stayed there took the garage door fob, we had to park on the street and pay for it ourselves, even though the listing advertised parking is included. The agent sent me an app by WhatsApp to look for street parking, which was very frustrating after a 10-hour drive and it was the middle of the night. There was no guidance or effort for another solution. We managed to speak to the concierge, explained the situation and they kindly let us in the garage. This is something the agent could have sorted out for us because there is in fact an assigned parking space. With all the confusion, we didn’t end up checking in until about 11:30pm. For the duration of our stay, we didn’t use the car to avoid getting stuck again. Overall, we enjoyed our two days in Toronto and consider ourselves fortunate that we had a safe place to sleep, there are worse things happening in the world. I only recommend this property to be more organized and more considerate.