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Shangri-La Toronto

5.0 star property

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Photo gallery for Shangri-La Toronto

Exterior
Ballroom
Terrace/patio
Turkish bath, body treatments, hydrotherapy, aromatherapy
Premium bedding, minibar, in-room safe, desk

Reviews

9.6 out of 10
Exceptional

Popular amenities

$518
includes taxes & fees
Nov 30 - Dec 1

Explore the area

View in a map
188 University Avenue, Toronto, ON, M5H 0A3
  • Place, Queen Street West
    ‪2 min walk‬
  • Place, Royal Alexandra Theatre
    ‪2 min walk‬
  • Place, Metro Toronto Convention Centre
    ‪6 min walk‬
  • Airport, Toronto, ON (YYZ-Pearson Intl.)
    ‪21 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

9.4 out of 10
Exceptional
(9 reviews)
  • 450 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

View from room

Executive Room, 1 King Bed

9.4 out of 10
Exceptional
(30 reviews)
  • 520 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Premier Room, 1 King Bed

10.0 out of 10
Exceptional
(13 reviews)
  • 550 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (View)

View from room

Suite, 1 Bedroom (View)

9.4 out of 10
Exceptional
(3 reviews)
  • 635 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 Bedroom

8.8 out of 10
Excellent
(12 reviews)
  • 820 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds

Premium bedding, minibar, in-room safe, desk

Executive Room, 2 Queen Beds

9.2 out of 10
Wonderful
(20 reviews)
  • 517 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Room, 2 Queen Beds

Premier Room, 2 Queen Beds | Premium bedding, minibar, in-room safe, desk

Premier Room, 2 Queen Beds

9.6 out of 10
Exceptional
(12 reviews)
  • 549 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (Owner)

Premium bedding, minibar, in-room safe, desk

Suite (Owner)

  • 1100 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite

Premium Suite | Premium bedding, minibar, in-room safe, desk

Premium Suite

  • 940 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Shangri-La)

Suite (Shangri-La) | Premium bedding, minibar, in-room safe, desk

Suite (Shangri-La)

  • 2200 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Executive Room, 1 King Bed, Terrace

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed, Terrace

  • 517 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed (View)

Premium bedding, minibar, in-room safe, desk

Premier Room, 1 King Bed (View)

  • 549 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Garden)

Suite (Garden) | Premium bedding, minibar, in-room safe, desk

Suite (Garden)

  • 635 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Exterior
Fairmont Royal York
  • Pool
  • Spa
  • Pet friendly
  • Kids pool
4.5 out of 5, Wonderful, 7,450 reviews
Fairmont Royal York

About this property

Shangri-La Toronto

5-star hotel in Downtown Toronto
Along with 2 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. WiFi in public areas is free. Other amenities include 2 bars/lounges, a 24-hour fitness center, and a sauna.
Shangri-La Toronto offers 202 accommodations with iPads and minibars. Beds feature premium bedding. A pillow menu is available. 48-inch LCD televisions come with satellite channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Miraj Hammam Spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
In addition to a full-service spa, Shangri-La Toronto features an indoor pool and a hot tub. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Wireless Internet access is complimentary.

This 5-star property offers access to a 24-hour business center and meeting rooms. This luxury hotel also offers a 24-hour fitness center, a sauna, and spa services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite parking is available (surcharge), along with a car charging station.

Shangri-La Toronto is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Bosk - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).
Lobby Lounge - This lobby lounge serves breakfast only. Open daily.
Giovane Caffe - Onsite coffee shop. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Valet parking on site (CAD 68 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: CAD 56 for adults and CAD 56 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bosk
  • Giovane Caffe
  • Lobby Lounge

Things to do

  • 24-hour gym
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Conference space
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Spa treatment rooms
  • Sports massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 66 floors
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 48-inch LCD TV with satellite channels
  • iPad
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The hotel's main entrance is located on 124 Simcoe St. between Richmond Street and Adelaide Street. Guests driving to the property should contact this property in advance.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from July 2 to July 28:
  • Spa

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 125 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 50 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 56 for adults and CAD 56 for children
  • Airport shuttle fee: CAD 199 per vehicle (roundtrip)
  • Valet parking fee: CAD 68 per night (in/out privileges)
  • Pet fee: CAD 125 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Shangri-la Toronto
Shangri-la Hotel Toronto
Shangri-la Toronto
Shangri-la Toronto Hotel
Toronto Hotel Shangri-la
Toronto Shangri-la
Toronto Shangri-la Hotel
Shangri la Hotel Toronto

Reviews

Shangri-La Toronto Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness
Rating 10 - Excellent. 937 out of 1094 reviews
Rating 8 - Good. 89 out of 1094 reviews
Rating 6 - Okay. 43 out of 1094 reviews
Rating 4 - Poor. 8 out of 1094 reviews
Rating 2 - Terrible. 17 out of 1094 reviews

Reviews

10/10 Excellent

Jesse

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, excellent staff
Stayed 1 night in Aug 2025

10/10 Excellent

carolina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 stars

Everything about this hotel is amazing. Friendly staff very courteous and helpful. Fast check in and out process. Room was beautiful, clean, comfortable. Pool area is great. We only ate breakfast at the property and was delicious. Coffee shop at lobby is also great. 5 stars. Highly recommend
Stayed 3 nights in Aug 2025

10/10 Excellent

Banvir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Firouzeh, Plano

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I have been to.
Stayed 3 nights in Aug 2025

10/10 Excellent

ying

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it ! Great location and love that my daughter got to feed the fish at the lobby !
Stayed 1 night in Aug 2025

10/10 Excellent

Annie

Traveled with family
Liked: Amenities
The location is convenient and service is excellent !
Stayed 3 nights in Aug 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Lamis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Kimberly

Stayed 1 night in Aug 2025

8/10 Good

Gareth

Liked: Cleanliness, staff & service, room comfort

A great 4 star hotel. Not a 5 but a great 4 star

The Shangri-La is an impressive hotel at first glance. The lobby especially is terrific with a great vibe all day. I should also add that the staff at all levels are fantastic. From the front desk to the turn down service, the teams are professional, hugely polite - absolutely top. Once you are off the lobby floor you begin to see the hotels age though. It’s time for a substantial makeover. The carpets need a little love, the pool - which I assume is a fitness centre for the building residents and also the hotel - honestly has an Embassy Suites vibe. Few towels, little room and chairs, kinda noisy and full of kids at one of our visits - and aged. The cushions in the seats were worn, it all looked like it gets the high use of a big condo tower. The hotel room itself was lovely but had the signs of age - like only a single standard plug on each side of the bed that could only be accessed by pulling the side tables out from the wall and unplugging a hotel amenity like the table light. There was a desk across the room with USB and plugs - but your phone goes beside your bed, your watch, your CPAP - no matter what you almost always need one plug near the bed. We went two blocks over to the St Regis for a drink and the difference is quite remarkable - including their arrival staff. It was a nice stay with great people. It just is getting tired and it shows in a few places. If you travel a lot, you’ll see it.
Stayed 1 night in Aug 2025

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean, comfortable. Great stay.
Stayed 3 nights in Aug 2025

10/10 Excellent

Anne r

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff from check in to check out. Lovely, spacious, clean room. Five star!!!!
Stayed 3 nights in Aug 2025

2/10 Terrible

Andrew

Liked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

Hassan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Rooms, location , and staff! Limited food options
Stayed 3 nights in Aug 2025

10/10 Excellent

Erin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was absolutely amazing. There attention to detail unmatched!
Stayed 1 night in Aug 2025

10/10 Excellent

Chloe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Hotel in TO

The Shangri-La is my favourite hotel in Toronto! The views, the amenities, the staff, the overall atmosphere…. You will not be disappointed
Stayed 2 nights in Aug 2025

10/10 Excellent

Brian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The live entertainment in the evening and location were the highlights. Rooms were well appointed, though not large.
Stayed 3 nights in Aug 2025

6/10 Okay

Bilal Erkin

Business traveler
Liked: Cleanliness, staff & service, amenities
There was a water outage on my last day. There was no apology.
Stayed 4 nights in Aug 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Shruti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Edina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful stay at the Shangri-La Toronto this past weekend. Our room was beautiful, spacious, and had an amazing view that made the experience extra special. The staff were attentive, friendly, and made us feel genuinely cared for throughout our visit. Everything was spotless, and the atmosphere of the hotel was both elegant and welcoming. We also loved the food—delicious with a great vibe all around. Truly a memorable stay, and we look forward to coming back!
Stayed 2 nights in Aug 2025

8/10 Good

Shyum

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I got the room for a friend. It was his wedding day. Mostly it was amazing but the next morning there was no water for hour and half. I expect everything to be perfect if i am paying more $1k for one night. I know things happen but i was not compensated for it.
Stayed 1 night in Aug 2025

10/10 Excellent

Matthieu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel. Still looks brand new. Bar is open and light. Italian restaurant Bosk is beautiful- we didn’t try the Chinese (Mott) but that looked even nicer. Staff are incredibly courteous and helpful. Room was spacious and serviced well every day. Complimentary water was a nice addition. 5 star in every sense.
Stayed 7 nights in Aug 2025