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The Bay Suites - Entertainment Dist

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Bay Suites - Entertainment Dist

View from property
Family Condo | Terrace/patio
Balcony
Business Condo | Balcony view
Signature Condo | Living area | Smart TV, Netflix, streaming services

Reviews

6.4 out of 10

Popular amenities

  • Parking available
    Parking available
  • Laundry
    Laundry
  • Kitchen
    Kitchen
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi

Explore the area

Map
14 York St, Toronto, ON, M5J 0B1
  • PATH Underground Shopping Mall
    1 min walk
  • Scotiabank Arena
    3 min walk
  • Harbourfront Centre
    6 min walk
  • Toronto, ON (YTZ-Billy Bishop Toronto City)
    5 min drive

Room options

View all photos for City Apartment

Egyptian cotton sheets, premium bedding, down comforters

City Apartment

  • 750 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room

Classic Room | Living area | Smart TV, Netflix, streaming services

Classic Room

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Comfort Room

Egyptian cotton sheets, premium bedding, down comforters

Comfort Room

  • 550 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Business Room

Business Room | Egyptian cotton sheets, premium bedding, down comforters

Business Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Condo

Family Condo | Living area | Smart TV, Netflix, streaming services

Family Condo

  • 750 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Basic Apartment

Full-size fridge, microwave, oven, stovetop

Basic Apartment

  • Sleeps 2
  • 1 Queen Bed

Deluxe Apartment

  • 700 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Panoramic Apartment

Panoramic Apartment | Egyptian cotton sheets, premium bedding, down comforters

Panoramic Apartment

  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Elite Apartment, 2 Bedrooms

Elite Apartment, 2 Bedrooms | Egyptian cotton sheets, premium bedding, down comforters

Elite Apartment, 2 Bedrooms

  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for City Apartment

City Apartment | Living area | Smart TV, Netflix, streaming services

City Apartment

  • Sleeps 2
  • 1 Queen Bed

Classic Apartment, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Condo

Comfort Condo | Egyptian cotton sheets, premium bedding, down comforters

Comfort Condo

  • Sleeps 4
  • 1 Queen Bed, 1 Double Sofa Bed and 1 Twin Bed

View all photos for Comfort Apartment

Smart TV, Netflix, streaming services

Comfort Apartment

  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Basic Studio

Egyptian cotton sheets, premium bedding, down comforters

Basic Studio

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Signature Room

Signature Room | Living area | Smart TV, Netflix, streaming services

Signature Room

  • Sleeps 4
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Elite Condo

Elite Condo | Egyptian cotton sheets, premium bedding, down comforters

Elite Condo

  • 650 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Family Condo

Family Condo | Living area | Smart TV, Netflix, streaming services

Family Condo

  • City view
  • Sleeps 6
  • 3 Queen Beds

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About this property

The Bay Suites - Entertainment Dist

Hotel in Downtown Toronto
This smoke-free hotel features self parking, laundry facilities, and express check-out.
The Bay Suites - Entertainment Dist offers 5 air-conditioned accommodations with washers/dryers and coffee/tea makers. These individually furnished accommodations have separate sitting areas. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Smart televisions come with digital channels and Netflix. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

The Bay Suites - Entertainment Dist features laundry facilities and express check-out. Onsite parking is available (surcharge).

The Bay Suites - Entertainment Dist is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)

Parking and transportation

  • Self parking on site (CAD 30 per night)

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washer/dryer
  • Laundry facilities
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • Laundry facilities

Accessibility

  • Area rugs in room
  • Hardwood flooring in room
  • No elevator
  • Tile flooring in room

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Netflix
  • Smart TV with digital channels
  • Streaming services

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Separate sitting area
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 5:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email 24 hours before arrival with check-in instructions; your host will greet you
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Host will greet you

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of CAD 300 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: CAD 30 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators

Property is also known as

The Suites Entertainment Dist
The Bay Suites Entertainment Dist
The Bay Suites - Entertainment Dist Hotel
The Bay Suites - Entertainment Dist Toronto
The Bay Suites - Entertainment Dist Hotel Toronto

The Bay Suites - Entertainment Dist Reviews

Reviews

6.4
Rating 10 - Excellent. 133 out of 443 reviews" "
Rating 8 - Good. 86 out of 443 reviews" "
Rating 6 - Okay. 65 out of 443 reviews" "
Rating 4 - Poor. 46 out of 443 reviews" "
Rating 2 - Terrible. 113 out of 443 reviews" "

7.2/10

Cleanliness

6.4/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Nathan

Stayed 1 night in Aug 2024

2/10 Terrible

Davin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a scam there was no balcony room was unclean the floor was all lifted up from water damage the beds were left filthy
Stayed 1 night in Aug 2024

10/10 Excellent

Christian

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Great view of the city
The room was very clean and the beds were comfortable. We had a one night stay and it was exactly what we needed.
Stayed 1 night in Aug 2024

6/10 Okay

Tanner

Traveled with group
Property stated queen bed and a pull out twin couch but the couch didn’t pull out. Disappointed in that
Stayed 1 night in Aug 2024

4/10 Poor

Allison

Traveled with group
Disliked: Amenities
First, I had arrangements to meet the property manager at a specific time. He showed up 40 minutes late which had a significant impact on activities we had planned. Only having one key and fob is not convenient for a group of 5 adults! The building itself is nice and conveniently located very close to waterfront, restaurants, Rogers Centre and Scotiabank arena. This was the biggest advantage of this property as it had such an amazing location. The unit itself was overall clean but incredibly run down. A lot of the finishes were worn and starting to break down. There had obviously been a leak at some point with a small piece of trim and drywall missing outside one of the baths. As a result, the hardwood floors were damaged and buckled. We tripped over these several times. There were no top sheets on any of the beds (only fitted sheets), pillows were barely pillows and the mattresses were either hard or lumpy. There was a nice view of the water and a large balcony but the balcony area was so poorly maintained that I did not spend any time out there. There was also a spare door being stored out there. Overall, not a positive experience. While the person who met me was nice, I would not recommend staying here to anyone. Spend a bit extra and get a nice hotel room!
Stayed 1 night in Aug 2024

10/10 Excellent

Rebecca

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotless and tidy. But no balcony. Just a sliding door can open. 53rd floor was a beautiful view!
Stayed 1 night in Aug 2024

10/10 Excellent

ifeanyi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Easy check in
Stayed 1 night in Aug 2024

2/10 Terrible

Tammy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do Not Stay with this company.
Do not stay here. The whole experience was awful. We didn't get into our hotel until 10:30pm after they sent us to another location twice! We had to get a key from a bench on the street. The room was so run down, everything was broken.
Stayed 2 nights in Aug 2024

2/10 Terrible

Wade

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Backstory: due to cancelled flights, a 4hour direct turned into a 20 hour ordeal. This resulted in us not being able to check in in the required window. The flights are not the properties fault so the only good thing i can say is the property accomodated by moving us to a different unit so we had somewhwre to go in Toronto in the middle of the night. Now my rant begins: I will start with the lack of communication and the property not following through on things such as saying they will call in an hour and i have to call them 4 hours later. Leading up to our trip i didnt even know if we actually would have accomodatons when we arrived. It was not even close to what is advertised, cords taped down on the floor accross doorways, AC did not work worth a s---, mold in the bathroom, beds rock hard, dirty in general.1 dishwasher tab for 3 days which we had to use right away as the dishes and cutlery were dirty. No dishsoap or cloth to to wash by hand. No facecloths, no sheets for the bedding, towels were still in the dryer, love to do laundry on a vacation. The unit basically needs a complete renovation as the carpet was stained by dirt, the walls were marked up, curtains put up with whatever hardware and duct tape was available. Bedroom window would not open. The ceiling had black whatever on it by the vents. No fixtures in the rooms, only floor lamps. Screens were ripped or completely missing from the patio. My holiday trailer is a step up from this very pricey 3 day rental.
Stayed 3 nights in Aug 2024

2/10 Terrible

Chelsea

Never gave unit number to get in the hotel , front desk not helpful
Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
I reserved a two bedroom and I got a one bedroom. After complaining, I got another one bedroom unit rather than the two bedroom unit I requested for. The whole service was unpleasant and stressful. To even get into the second one bedroom unit was an inconvenience, unpleasant and not a smooth process all round.
Stayed 1 night in Aug 2024

10/10 Excellent

Kalina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The unit was very clean smelled like new ikea furniture & was equipped with everything needed! Amazing lake view
Stayed 2 nights in Jul 2024

4/10 Poor

Amy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great, view of CN tower was awesome. Walking distance for Roger’s Centre. Room was terrible, broken toilet, damaged floor boards and damaged walls. The carpets were beyond filthy, totally disgusting!! All towels and bedding were stained and old. Advertised sofa bed but was just a sofa. No bed to it. (Signature Room was booked)
Stayed 1 night in Jul 2024

2/10 Terrible

James, Epsom

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is not in the condition as displayed in the listing photos. It is not clean, marked/dirty linen, marked/dirty carpets, decoratively in a poor state of repair. Not as advertised. Added to this, the staff contact is terrible, dealings with them is bordering on fraudulent. Terrible.
Stayed 1 night in Jul 2024

10/10 Excellent

Neville, Hollywood

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
L’appartement était bien et très bien situé. Par contre notre arrivée fut désastreuse…très mauvais service et même très impoli avec moi. La seule chose que nous avons demandé est d’arriver à 13:00 pour le stationnement car nous voulions visiter Toronto et ils ne semblait pas content du tout. Si ça ne serait pas de ça notre séjour aurait été très agréable…mais à cause de l’accueil je ne le recommande à personne
Stayed 2 nights in Jul 2024

2/10 Terrible

Phouns

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To start I was double charged for the security deposit. I inquired about parking days in advance with no response. When I arrived I found out there was no parking available and told to find parking somewhere else. Key pickup is at a different location very inconvenient. The room had hardwood flooring that was lifting due to water damage, bags of garbage on the balcony, TV remotes without any batteries and bedroom light that didn't work. Received a text message at 1:58am to remind me that check out is at 11am and there would be $40 charge if I checked out after 11am.
Stayed 1 night in Jul 2024

4/10 Poor

Robby

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Someone else’s garbage under the bed, requires a surprise 300 fee upon arrival. No check in, just meet out front.
Stayed 1 night in Jul 2024

10/10 Excellent

Anthony- Gabriel

Stayed 2 nights in Jul 2024

10/10 Excellent

Douglas H

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area
Stayed 3 nights in Jul 2024

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here. They never returned our deposit for the stay, and just gave me the run around when I’d ask what the delay was. Also parking garage is way more than advertised and charges for overnight stay with no explanation. Scammers!
Stayed 3 nights in Jul 2024

10/10 Excellent

Erick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to the convention center
Great stay I would stay here again, close to the convention center.
Stayed 4 nights in May 2024

6/10 Okay

Kat

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
One of the windows in our unit was completely broken and they covered it with a big wooden board.
Stayed 1 night in Jul 2024

2/10 Terrible

Brent

Business traveler
Disliked: Cleanliness, staff & service
Clearly this is an apartment run by a company renting out a lot of other properties. There were quite a few stains on the carpet and a sock and lighter left under the couch. At check-in - they lost the fob for me to gain access to my floor (the elevator required it). They gave me a fob I could use for the first day, which I needed to return the next day. For the rest of the time, I needed to talk to the security/front desk team to allow me to get access to my room. It wasn't the worst, but a real hotel would have been better than this option for checkin/fob issues.
Stayed 4 nights in Jun 2024

2/10 Terrible

Aram

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024