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The Bay Suites - Entertainment Dist

2.5 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for The Bay Suites - Entertainment Dist

View from property
Business Condo | Balcony view
Balcony
Exterior
Family Condo | Terrace/patio

Reviews

6.6 out of 10

Popular amenities

  • Parking available
  • Laundry
  • Air conditioning
  • Kitchen
  • Free WiFi

Explore the area

Map
14 York St, Toronto, ON, M5J 0B1
  • Scotiabank Arena
    ‪3 min walk‬
  • Ripley's Aquarium of Canada
    ‪7 min walk‬
  • Rogers Centre
    ‪8 min walk‬
  • Toronto, ON (YTZ-Billy Bishop Toronto City)
    ‪5 min drive‬

Room options

View all photos for City Apartment

Egyptian cotton sheets, premium bedding, down comforters

City Apartment

  • 750 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room

Classic Room | Living area | Smart TV, Netflix, streaming services

Classic Room

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Comfort Room

Egyptian cotton sheets, premium bedding, down comforters

Comfort Room

  • 550 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Business Room

Business Room | Egyptian cotton sheets, premium bedding, down comforters

Business Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Condo

Family Condo | Living area | Smart TV, Netflix, streaming services

Family Condo

  • 750 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Basic Apartment

Full-size fridge, microwave, oven, stovetop

Basic Apartment

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Apartment

Deluxe Apartment | Living area | Smart TV, Netflix, streaming services

Deluxe Apartment

  • 700 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Panoramic Apartment

Egyptian cotton sheets, premium bedding, down comforters

Panoramic Apartment

  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Elite Apartment, 2 Bedrooms

Elite Apartment, 2 Bedrooms | Egyptian cotton sheets, premium bedding, down comforters

Elite Apartment, 2 Bedrooms

  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for City Apartment

City Apartment | Living area | Smart TV, Netflix, streaming services

City Apartment

  • Sleeps 2
  • 1 Queen Bed

Classic Apartment, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Condo

Comfort Condo | Egyptian cotton sheets, premium bedding, down comforters

Comfort Condo

  • Sleeps 4
  • 1 Queen Bed, 1 Double Sofa Bed and 1 Twin Bed

View all photos for Comfort Apartment

Smart TV, Netflix, streaming services

Comfort Apartment

  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Basic Studio

Egyptian cotton sheets, premium bedding, down comforters

Basic Studio

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Signature Room

Signature Room | Living area | Smart TV, Netflix, streaming services

Signature Room

  • Sleeps 4
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Elite Condo

Elite Condo | Egyptian cotton sheets, premium bedding, down comforters

Elite Condo

  • 650 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Family Condo

Family Condo | Living area | Smart TV, Netflix, streaming services

Family Condo

  • City view
  • Sleeps 6
  • 3 Queen Beds

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About this property

The Bay Suites - Entertainment Dist

Hotel in Downtown Toronto
This smoke-free hotel features self parking, laundry facilities, and express check-out.
The Bay Suites - Entertainment Dist offers 5 air-conditioned accommodations with washers/dryers and coffee/tea makers. These individually furnished accommodations have separate sitting areas. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Smart televisions come with digital channels and Netflix. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

The Bay Suites - Entertainment Dist features laundry facilities and express check-out. Onsite parking is available (surcharge).

The Bay Suites - Entertainment Dist is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)

Parking and transportation

  • Self parking on site (CAD 30 per night)

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washer/dryer
  • Laundry facilities
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • Laundry facilities

Accessibility

  • Area rugs in room
  • Hardwood flooring in room
  • No elevator
  • Tile flooring in room

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Netflix
  • Smart TV with digital channels
  • Streaming services

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Separate sitting area
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 5:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email 24 hours before arrival with check-in instructions; your host will greet you
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Host will greet you

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of CAD 300 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: CAD 30 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators

Property is also known as

The Suites Entertainment Dist
The Bay Suites Entertainment Dist
The Bay Suites - Entertainment Dist Hotel
The Bay Suites - Entertainment Dist Toronto
The Bay Suites - Entertainment Dist Hotel Toronto

The Bay Suites - Entertainment Dist Reviews

Reviews

6.6
Rating 10 - Excellent. 146 out of 477 reviews" "
Rating 8 - Good. 93 out of 477 reviews" "
Rating 6 - Okay. 70 out of 477 reviews" "
Rating 4 - Poor. 51 out of 477 reviews" "
Rating 2 - Terrible. 117 out of 477 reviews" "

7.2/10

Cleanliness

6.4/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Lebron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really love the place. Super easy check in and super friendly staff that will welcome you when you arrive and show you everything!
Stayed 1 night in Nov 2024

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

2/10 Terrible

Faith

Disliked: Staff & service, property conditions & facilities
The check in process was absolutely awful.After spending an hour trying to get in, we got in unpacked some stuff, put some washing in and sat down. The check in guy then turns up at the door saying he gave us the wrong property, and expected us swap, we obliged but said we had put washing in, he expected us to liaise with the other guests who weren’t returning until after 11pm to come back and pick up the washing, rather than letting us back in to collect when the cycle had finished in 30 minutes, we refused and he reluctantly agreed to return. Then when we got to our apartment which we booked for 4 people, we were meant to have two single beds and a double bed. We had a double bed and one single, then there was a sofa but this wasn’t a sofa bed just a sofa, no duvet or pillow provided. Then there were multiple other problems, the windows are floor to ceiling and in the bedroom the whole window was not there and was just boarded up with wood, the blinds didn’t close fully, half the plugs sockets were only working intermittently, the bedroom door was caught slightly open, the bathroom lock didn’t work, the sliding doors to the wardrobe were extremely difficult to open and kept getting stuck, when we used the washing machine in the apartment it just popped open mid cycle getting the floor completely soaked, clearly this had happened before as the floor boards were raised in front of the washing machine, the dishwasher was inoperable due to being poorly installed
Stayed 2 nights in Sep 2024

6/10 Okay

Halsten

Traveled with partner
Disliked: Property conditions & facilities
Property is mediocre but the location is prime. So that's the trade you make.
Stayed 4 nights in Oct 2024

4/10 Poor

Gailynne

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Gross
Dirty and umkempt. Toilet was already used before walking in. There was broken doors stored on the balcony, the wall had a huge hole in it, floors were broken. As well as floor board. costumer service through phone and email was not very helpful.. would not reccomend for the price i paid for 2 nights.
Stayed 2 nights in Oct 2024

2/10 Terrible

Lisa

Business traveler
Disliked: Amenities, property conditions & facilities
The condition of the unit was terrible floor destroyed, tub and countertop broken etc. No secure lock on the door.
Stayed 1 night in Oct 2024

4/10 Poor

Claude

Where to begin! Window curtains are mostly broken or missing Fridge is not working, they added a second mini one Flooring is lifting in some areas No cold water in bathroom sink, hot only Carpet in bedroom is full of stains It’s unfortunate as the location is great
Stayed 3 nights in Oct 2024

10/10 Excellent

Ronald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was great except shower curtain could use good cleaning or get new.one...RJ
Stayed 1 night in Oct 2024

4/10 Poor

Clement

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Communication with the team was very poor, though one member, Vicky, was helpful. The unit was not restocked with toilet paper from the previous stay, resulting in an unpleasant situation where I had to wait over an hour for a single roll. The unit also had a strong curry odor, requiring us to use Febreze and keep the windows open for three days to air it out. Additionally, the walls showed signs of decay, adding to the unit’s overall neglected condition. I had paid for a parking stall, but it was taken by someone else, and despite multiple attempts to resolve the issue, the staff failed to accommodate or address the situation in a timely manner. The team seemed very unorganized and difficult to deal with.
Stayed 4 nights in Oct 2024

2/10 Terrible

James

The blinds need fixing. Let light in
Stayed 2 nights in Oct 2024

6/10 Okay

COLIN

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Great location, spacious...but there were several small maintenance problems 1. Front door handle jams. 2, button missing ensuite toilet. 3, blinds missing especially in the bedroom. 4, lighting was terrible, we used a bedroom lamp in dining room. 5, futon bed collapsed in the middle of the night, someone had tried to fix it...sort of it had been mentioned in earlier reviews. 6,mat had large dirty spots also mentioned in previous reviews. 7, TV had a mind of its own and would turn on in the middle of the night. 8,Air conditioner almost impossible to adjust. A little care and attention to your maintenance would have made it a first class property. It was not memorable for the right reasons.
Stayed 3 nights in Sep 2024

10/10 Excellent

Yarsen Labaran

Liked: Cleanliness, property conditions & facilities
Location
Stayed 4 nights in Oct 2024

10/10 Excellent

Catharine

Liked: Cleanliness, staff & service, property conditions & facilities
Cute and comfy. Kind and prompt service.
Stayed 2 nights in Oct 2024

2/10 Terrible

Amija

Disliked: Staff & service, property conditions & facilities
Listing photos are not an accurate representation of the accommodations. There is extreme damage in and outside one of the bed and baths. The WiFi went out after the first day. Check-in was difficult. I reached out to property for a partial refund and they said thanks for sending pictures. I was extremely disappointed and my guests were uncomfortable
Stayed 3 nights in Oct 2024

4/10 Poor

Brent

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

2/10 Terrible

Kevin

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So poorly organized, rude staff, no service, disorganized. Wrong room assignment, 30 emails. Emails through the night telling us to check out. Very unusual methods. Second bed was tiny, room was tiny. Don’t waste your money or time.
Stayed 1 night in Oct 2024

6/10 Okay

Candace

Traveled with family
Liked: Staff & service
After annoying me with 4 emails & 3 WhatsApp communications the day of arrival, the condo was in a convenient and safe location. The property was acceptable but small for 3 people. I would not stay here again.
Stayed 1 night in Oct 2024

2/10 Terrible

Antonin

Disliked: Cleanliness, staff & service
Stayed 4 nights in Aug 2024

2/10 Terrible

Samuel

Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2024

2/10 Terrible

LouisPhilippe

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un désastre!
Pire expérience! Tout d’abord essayez d’avoir les clés etait tout un defi! Le numero pour joindre les gens sont a moitié sur What’s app moitié un téléphone qui repond une fois sur deux. On doit attendre en arriere de l’édifice, si vous parlez francais oubliez le projet! La femme de menage est arrivée 30 minutes apres notre arrivée. Pas de débarbouillette, pas de papier de toilette!!! Douillette tachée de sang, ancienne serviette du locataire précédent souillé dans le garde-robe! Bain et lavabo sale! La vue est magnifique mais vous la verrez toute la nuit car il manque le 3/4 des languettes de store! PLUS JAMAIS! Nous avons dormi habillé car les draps n’ont pas été changés!
Stayed 1 night in Oct 2024

2/10 Terrible

Sonny

Stayed 2 nights in Sep 2024

6/10 Okay

Sophia

Traveled with family
Disliked: Staff & service, amenities
*IF YOU'RE CONSIDEING ANY OF THESE PROPERTIES, READ this REVIEW.* Check-in process needs work. There's no reason they need a copy of a passport or ID. I showed my ID when we checked in to verify my identity. Security deposit $300 provided. It's now 12 days since check-out and deposit has not been returned despite reaching out to them twice. The condo unit has a long list of things that are broken or dirty. I took photos when we arrived to have date/time stamp to document existing conditions prior to our arrival. These include damaged floorboards, broken mirror and non-functioning fridge/freezer. Added stresses I don't need when I'm travelling.
Stayed 4 nights in Sep 2024

8/10 Good

Selina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Read other people's poor experiences before staying here and prepared for the worst but I'm happy to say my stay went well. Check-in was a little confusing at first but once the person met us on sight and we received the key the rest of the experience went smoothly. Ideal location in the heart of Downtown, functional space, great balcony view of the city. Would enjoy staying here again.
Stayed 2 nights in Sep 2024

2/10 Terrible

Veronica

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Sep 2024

4/10 Poor

Roberta

Disliked: Staff & service, property conditions & facilities
NOT a hotel; this is a suite within a residential high-rise. Check-in is confusing and complicated and not explained until after the scheduled check-in time. The water in the building was shut off for an entire day without any advance warning and, from the evening before, there was no hot water. The bed was broken and it was only possible to sleep on one side. Any efforts to communicate with the property went unacknowledged. Do not stay here.
Stayed 4 nights in Sep 2024