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Crofton House Hotel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crofton House Hotel

Indoor spa tub
Indoor pool, outdoor pool
Exterior
Deluxe Suite, Ensuite, Partial Sea View
Miscellaneous

Reviews

7.4 out of 10

Good

Popular amenities

  • Spa
  • Parking available
  • Pool
  • Breakfast available
  • Free WiFi

Explore the area

Map
17 Croft Road, Torquay, England, TQ2 5TZ
  • Riviera International Conference Centre
    6 min walk
  • Bull & Bush
    3 min walk
  • Torre Station
    13 min walk
  • Plymouth (PLH-Plymouth City)
    67 min drive

Room options

View all photos for Comfort Double Room, Ensuite

Comfort Double Room, Ensuite

Comfort Double Room, Ensuite

  • 183 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, Ensuite

Suite, Ensuite

Suite, Ensuite

  • 183 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, Ensuite, Partial Sea View

Deluxe Suite, Ensuite, Partial Sea View

Deluxe Suite, Ensuite, Partial Sea View

  • 323 sq ft
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Ensuite

Double Room, Ensuite

Double Room, Ensuite

  • 151 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Single Room, Ensuite

Room

Comfort Single Room, Ensuite

  • 86 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Comfort Suite, Ensuite

Comfort Suite, Ensuite

Comfort Suite, Ensuite

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

The Esplanade Hotel by Compass Hospitality

Pet friendly
Free WiFi
Restaurant
Breakfast available
3.4 out of 5, (161)
The price is $67
per night
$80 total
includes taxes & fees
Jan 1 - Jan 2
The Esplanade Hotel by Compass Hospitality

About this property

Crofton House Hotel

3-star hotel in Torquay City Centre
This smoke-free hotel features a full-service spa, an indoor pool, and an outdoor pool. WiFi in public areas is free. Other amenities include self parking and multilingual staff. Weekly housekeeping is available.
Crofton House Hotel offers 27 accommodations. Housekeeping is provided weekly.
An indoor pool and an outdoor pool are on site.
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room.
In addition to a full-service spa, Crofton House Hotel features an indoor pool and an outdoor pool. Wireless Internet access is complimentary. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Crofton House Hotel is a smoke-free property.

Languages

Arabic, English, French

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (surcharge)
  • Limited onsite parking

Food and drink

  • Breakfast available for a fee

Things to do

  • Full-service spa
  • Indoor pool
  • Outdoor pool

Family friendly

  • Indoor pool
  • Outdoor pool

Guest services

  • Housekeeping (weekly)
  • Multilingual staff

Full-service spa

  • Sauna
  • Steam room

Accessibility

  • No elevator

More

  • Smoke-free property

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property is professionally cleaned
A non-refundable deposit equal to the 1st night room rate plus tax is required at the time of booking.

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties

Property is also known as

Crofton House Hotel Torquay
Crofton House Torquay
Crofton House
Crofton House Hotel Torquay Devon
OYO Crofton House Hotel
Crofton House Hotel Hotel
Crofton House Hotel Torquay

Crofton House Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 20 out of 42 reviews" "
Rating 8 - Good. 6 out of 42 reviews" "
Rating 6 - Okay. 4 out of 42 reviews" "
Rating 4 - Poor. 6 out of 42 reviews" "
Rating 2 - Terrible. 6 out of 42 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 👍
Really nice hotel, nice room, friendly service, great location, no issues. 5 minute walk to the beach.
Stayed 2 nights in Jun 2024

10/10 Excellent

Janice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would stay there again.
Stayed 1 night in Nov 2023

2/10 Terrible

Tracey

It was closed why take the booking
Stayed 8 nights in Jun 2023

4/10 Poor

Greg

Traveled with partner
Disliked: Staff & service, property conditions & facilities
It’s a lovely building and has lovely rooms. However there was no hot water, the shower didn’t work , broken plug in bathroom sink. Couldn’t complain as there was no staff for most of the day Continental breakfast was very very limited with no fresh milk or any juices. We were the only people staying there. Never again
Stayed 3 nights in Jun 2023

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
All in above
Hotel was very run down, squeaky floor boards which kept us awake from other people moving around and talking First room we were given was very grotty and smelly had to open all the windows and dusted with a tissue then asked for polish and a duster but they changed us to another room which was better Bed was very hard Quilt had stains on and pillow Staff were very friendly and food was nice Overall wouldn’t go back Our first choice of hotel was cancelled a week before our departure so had no choice to go to this one which we were transferred to I have no idea what the excellent facilities were meant to be There was no swimming pool or hot tub which the original hotel we booked had To top it all we got no refund although this hotel was cheaper to stay in than the one we booked so overpaid for it Wouldn’t recommend it to anyone The only positive we’re the staff were really nice
Stayed 7 nights in Mar 2023

2/10 Terrible

Claire

Disliked: Staff & service, room comfort
Frightened for our safety!
We had a terrible experience during our stay! Met by staff that couldn’t speak English we were shown to our room, through numerous doors and tiny corridors! At first everything seemed ok. But when returning to our room at about 11:30pm we noticed a lot of movement and creeping outside our door. After some time I decided to have a look, I crept over to our door and opened it quickly. Not expecting to see anyone I was shocked to find the staff member outside. It was 1am and there was absolutely no reason for him to be there! The room lock is not very secure so we had to place a chair in front of the door! And the crazy around the door was big enough to allow someone to look through!! Me and wife didn’t sleep a wink that night! The auto corridor lights would come on often and the creeping around continued till about 5am. As a female couple we felt extremely vulnerable and frightened, so that morning we packed our bags and left, there was no way we were staying another night!
Stayed 2 nights in Dec 2022

6/10 Okay

Neil

Traveled with partner
Liked: Staff & service
This hotel is ok - it could be nice but it needs some sorting out. The boiler kept breaking down when we were there and although they moved us room to one with a bath (which did have hot water) it was annoying, they fixed in the evening of our stay but it has stopped again in the morning. We had a suite which was lovely but the double room our friends had was not. To be fair it was really cheap so can’t complain much but a working shower is pretty essential!!
Stayed 1 night in Oct 2022

6/10 Okay

William

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Really lovely staff. Evidently refurbishing the property which is needed. Comfy beds. Unfortunately there was an awful smell coming from our bathroom. In addition, the rooms smelts like mold and the bathroom was covered in mold in the shower seals. The steam room needs a good bleach as mold in it and smells awful.
Stayed 3 nights in Sep 2022

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly staff , comfortable rooms
Stayed 1 night in Sep 2022

4/10 Poor

Kelly

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was nothing like we booked. The pool and billiard rooms were terrible. Everything needs updating. The property is in bad condition. The pool has no chlorine or cleaning chemicals. The lady who greeted us was lovely but other than that, it was a very disappointing stay.
Stayed 2 nights in Sep 2022

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

6/10 Okay

Sharon

Liked: Room comfort
Disliked: Staff & service
FAWLTY TOWERS RETURTNS!!!
We were a little suprised on our arrival as there was no one on the desk and the entrance to the hotel seemed dated and dismal,so all in all not a very welcoming arrival,it became apparent why there was no one on the desk as during our one night stay we never saw anyone again.The person on our arrival was very helpful and pleasent and showed us around the facilities. When we went down in the morning for our continental breakfast,there was very little there and we were prompt at 9 the time we were given,! the kettle was empty and there was a shortage on cutlery!other guests were also unhappy about the situation! We rang the number left at desk,but no one came,so i went hunting for the kitchen to fill the kettle and wash some cutlery, not someting you expect to have to do in a hotel!! there was literally no one around and i was very shocked at the condition of the kitchen!! Although our room was comfortable our stay at this hotel was very disappointing and would find it a very welcoming appology if the hotel re embursed our money as we dont feel we were looked after in any way as there was no staff to do so,needless to say,we wont be coming back!
Stayed 1 night in Aug 2022

2/10 Terrible

Darren

Traveled with partner
Disliked: Staff & service, amenities
Got charged £10 on arrival for parking it’s cheaper in the street no staff at all at breakfast nothing fresh Sachet coffee really poor no water even to make coffee with the sachets provided key drop no one to even discuss it with at check out pls avoid the place really foul Odour on the landing on way out from room and still present in the morning I think there’s a sewage problem this is an honest review
Stayed 1 night in Aug 2022

4/10 Poor

Nicola

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel was fine, really needs a bit of a renovation - so much potential but very outdated! The walls are paper thin we got woken up by the people next to us and couldn’t sleep for hours. Comfy bed, good location
Stayed 1 night in Aug 2022

10/10 Excellent

Leanne

Stayed 1 night in Aug 2022

10/10 Excellent

Tania

Stayed 1 night in Aug 2022

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Work in progress
Very welcoming and helpful staff, wonderful facilities however, the hotel is in need of an upgrade. This process appears to have been started but it is definitely a work in progress. The beds and furniture in the rooms was new and comfortable. Rooms have been recently painted and carpeted but the bathroom and window covering still need upgrading. No breakfast facilities.
Stayed 1 night in Aug 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
A little disappointed
We were disappointed by the lack of breakfast facilities and the general standard of this hotel, given the price paid. We had to pay for parking which was also a surprise when it was listed as having parking on site without any mention of payment. The hotel was very old fashioned. Only two tiny towels provided and limited toilet paper. We had to request more and this was provided without any issues. We opted for the “superior” room which was lovely and spacious with a nice view.
Stayed 2 nights in Aug 2022

4/10 Poor

Heath

Business traveler
Disliked: Staff & service
Stayed 3 nights in Jul 2022

2/10 Terrible

Neil

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Nobody on reception when we got there. Premises completely open and not a single person around. Tried to ring number on desk several times no answer. Eventually got someone and had to wait approx 30 minutes in total for him to arrive. Room dated, cobwebs everywhere. No toilet roll so had to chase after staff in car park for some. Used packets of toiletries left by previous people in bathroom. Never ever stay here again
Stayed 1 night in May 2022

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel with good Pool and Sauna
Cleanliness of rooms excellent, Hotel staff were very helpful when around. Shame there wasn't a bar as the terrace is a lovely place to sit out on a summers evening and have a drink. Breakfast wasnt available for the dates of our stay, which was a shame. Pool and Sauna very pleasant.
Stayed 1 night in May 2022

2/10 Terrible

Paul

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

6/10 Okay

zoe

Stayed 1 night in Apr 2022

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 2 nights, staff were very helpful, carried our bags up to our room. Room was very clean though on the small side with no chairs, so could only sit on the bed.
Stayed 3 nights in Apr 2022