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Aparthotel

Grand Mercure Allegra Hervey Bay

4.5 star property

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Photo gallery for Grand Mercure Allegra Hervey Bay

Exterior
Rooftop Ocean View Executive Apartment | Terrace/patio
Aerial view
Aerial view
Full-size fridge, microwave, oven, stovetop

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Gym
  • Dryer
  • Pool
  • Washer
  • Kitchen
  • Parking included

Explore the area

View in a map
468 The Esplanade, Reception: 70 Cypress St, Torquay, QLD, 4655
  • Esplanade
    ‪1 min walk‬
  • Shelly Beach
    ‪2 min walk‬
  • Urangan Pier
    ‪4 min drive‬
  • Hervey Bay, QLD (HVB)
    ‪7 min drive‬

Room options

View all photos for Two Bedroom Cypress View

2 bedrooms, minibar, laptop workspace, soundproofing

Two Bedroom Cypress View

  • 1292 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for One Bedroom Cypress View

Terrace/patio

One Bedroom Cypress View

  • 1184 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Apartment, 2 Bedrooms (Courtyard Spa)

2 bedrooms, minibar, laptop workspace, soundproofing

Family Apartment, 2 Bedrooms (Courtyard Spa)

  • 1830 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for 2 Bedroom Apartment

Full-size fridge, microwave, oven, stovetop

2 Bedroom Apartment

  • 1313 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment, 2 Bedrooms Swim-up

2 bedrooms, minibar, laptop workspace, soundproofing

Apartment, 2 Bedrooms Swim-up

  • 1615 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment, 1 Bedrooms (Courtyard Spa)

2 bedrooms, minibar, laptop workspace, soundproofing

Apartment, 1 Bedrooms (Courtyard Spa)

  • 1722 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for 2 bedroom Rooftop Spa Apartment

2 bedroom Rooftop Spa Apartment | 2 bedrooms, minibar, laptop workspace, soundproofing

2 bedroom Rooftop Spa Apartment

  • 1507 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for 2 Bedroom Pool View Apartment

2 Bedroom Pool View Apartment | 2 bedrooms, minibar, laptop workspace, soundproofing

2 Bedroom Pool View Apartment

  • 1313 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for 2 Bedroom Queen / Double Apartment

2 Bedroom Queen / Double Apartment | 2 bedrooms, minibar, laptop workspace, soundproofing

2 Bedroom Queen / Double Apartment

  • 1313 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for 1 Bedroom Apartment

2 bedrooms, minibar, laptop workspace, soundproofing

1 Bedroom Apartment

  • 1184 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Rooftop Ocean View Executive Apartment

Rooftop Ocean View Executive Apartment | 2 bedrooms, minibar, laptop workspace, soundproofing

Rooftop Ocean View Executive Apartment

  • 1313 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

2 Bedroom K/Q Oceanview Executive

  • 1313 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for One Bedroom Apartment

2 bedrooms, minibar, laptop workspace, soundproofing

One Bedroom Apartment

  • 1184 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Apartment, 2 Bedrooms, Ocean View

2 bedrooms, minibar, laptop workspace, soundproofing

Family Apartment, 2 Bedrooms, Ocean View

  • 2153 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for 3 Bedroom apartment

2 bedrooms, minibar, laptop workspace, soundproofing

3 Bedroom apartment

  • 1399 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 1 King Bed and 3 Twin Beds

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Exterior

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  • Pool
  • Kitchen
  • Washer
  • Dryer
4.6 out of 5, Wonderful, 1,760 reviews
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About this property

Grand Mercure Allegra Hervey Bay

4.5-star aparthotel in Torquay
Guests of this beach aparthotel will appreciate convenient onsite amenities such as a 24-hour fitness center and a steam room. Each apartment has 2 bedrooms and offers free WiFi and a minibar. Guests will find a kitchen with a refrigerator, an oven, a stovetop, and a microwave. Housekeeping is available once per stay.
Grand Mercure Allegra Hervey Bay offers 24 accommodations with washers/dryers and minibars. Accommodations at this 4.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.

This Hervey Bay aparthotel provides complimentary wireless Internet access. 40-inch flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided once per stay.

Recreational amenities at the aparthotel include an outdoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Grand Mercure Allegra Hervey Bay provides a sauna and a 24-hour fitness center. Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 215 square feet (20 square meters) include conference space. This luxury aparthotel also offers a terrace, tour/ticket assistance, and a garden. Complimentary self parking is available on site, along with a car charging station.

Grand Mercure Allegra Hervey Bay is a smoke-free property.

Property amenities

Beach

  • White sand beach (direct access)

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Pool umbrellas
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Family friendly

  • Free crib

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Stovetop
  • Toaster

Dining

  • Dining table
  • Minibar

Bedrooms

  • 2 bedrooms
  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Living spaces

  • Dining table

Entertainment

  • 40-inch flat-screen TV with cable channels

Outdoor areas

  • Garden
  • Terrace

Laundry

  • Washer/dryer

Work spaces

  • 215 square feet of conference space
  • Laptop workspace
  • Meeting room

Climate control

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Smoking not allowed

Services and conveniences

  • Housekeeping (once per stay)
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Tour and ticket assistance

Location highlights

  • Near the airport
  • Near the boardwalk/promenade
  • Near the sea
  • On the bay
  • On the waterfront

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Bicycle rentals nearby
  • Boat tours nearby
  • Ecotours nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Snorkeling nearby
  • Surfing/bodyboarding nearby
  • Water skiing nearby
  • Whale watching nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 1 building
  • 24 units
  • Banquet hall
  • Bicycle rentals
  • Built in 2007
  • Electric car charging station
  • Garden
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
The front desk is open Monday - Saturday (8:30 AM - 5:30 PM) and Sunday - Sunday (8:30 AM - 12:30 PM)
The check-in location differs from the property location; go to: [70 Cypress St]
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must email a copy of their government-issued identification or passport to the property in advance of arrival.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Grand Mercure Allegra
Grand Mercure Allegra Hotel
Grand Mercure Allegra Hotel Torquay
Grand Mercure Allegra Torquay
Allegra Hervey Bay Apartment
Allegra Hervey Bay
Mercure Allegra Hervey Torquay
Grand Mercure Allegra Hervey Bay Torquay
Grand Mercure Allegra Hervey Bay Aparthotel
Grand Mercure Allegra Hervey Bay Aparthotel Torquay

Grand Mercure Allegra Hervey Bay Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 405 out of 582 reviews
Rating 8 - Good. 138 out of 582 reviews
Rating 6 - Okay. 30 out of 582 reviews
Rating 4 - Poor. 9 out of 582 reviews
Rating 2 - Terrible. 0 out of 582 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kristian

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our apartment was wonderful , very roomy and the courtyard spa was excellent . Everybody was so friendly and the added bonus of a great restaurant right at the front . Apartment was clean and well equipped . We will definitely be staying here next time we visit Hervey Bay
Stayed 5 nights in May 2025

10/10 Excellent

Graham

Liked: Cleanliness, amenities, property conditions & facilities
Location location location
Stayed 3 nights in May 2025

8/10 Good

Ingrid

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is well kept, clean and within easy walk to the beach. Our apartment had everything we could have wanted ( apart from a face washer perhaps) , comfortable bed ,nice bathroom, bid kitchen and living room. Enjoyed using the chromecast. I liked using the gym exercise bike. The reason I did not give 5 stars was a very active family with children above us. Despite us and the manager speaking to them (which improved things a bit) we endured a lot of trampelling noise from above, evenings and starting 6am. Our holiday was all about trying to find peace and quiet, so that spoiled it a bit.
Stayed 5 nights in May 2025

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Awesome stay. Great reception staff and rooms were awesome for their age. Great quiet location with great Italian restaurant attached. Pool was heated and great for kids. Highly recommend.
Stayed 4 nights in May 2025

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, amenities
Pool is amazing. Apartments spacious with all amenities. Across the road to beach. Restaurant on site . Great food. Management excellent .
Stayed 3 nights in May 2025

10/10 Excellent

Emma

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
What an amazing spot, beautiful views, and an amzing space.
Stayed 2 nights in Apr 2025

6/10 Okay

rebekah

Disliked: Cleanliness
Stayed 3 nights in Jan 2025

10/10 Excellent

Nelida

Liked: Cleanliness
Stayed 2 nights in Apr 2025

10/10 Excellent

DANIEL

Traveled with family
Liked: Cleanliness, room comfort

Great Family Getaway

Fantastic getaway for the family. Apartment was clean, spacious and comfortable. Pool was heated fun for the whole family.
Stayed 3 nights in Apr 2025

6/10 Okay

Harald

Traveled with partner
Liked: Property conditions & facilities
Apartment we were staying in need a makeover in every respect. Kitchen utensils a mix of leftovers.
Stayed 9 nights in Mar 2025

10/10 Excellent

Gerry

Liked: Cleanliness, property conditions & facilities
Great apartment across the esplanade from the beach. Very clean and well equipped. Huge balcony with a view of the beach through the trees. One compliant, internet speeds are around 25mps, slow these days, and goes missing if you want to use it on the balcony. Other than that nothing wrong with this apartment and again, incredible balcony.
Stayed 3 nights in Mar 2025

10/10 Excellent

Manuel

Liked: Cleanliness, amenities, property conditions & facilities
the room was excellent and the whole facilities were great.
Stayed 2 nights in Mar 2025

10/10 Excellent

Glen

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was very spacious and well decorated. En suite first class. Staff great.
Stayed 3 nights in Feb 2025

10/10 Excellent

Francis

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Jayne

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful pool! Great Italian restaurant right next door.
Stayed 2 nights in Jan 2025

10/10 Excellent

Natalie

Traveled with family
Liked: Room comfort
Stayed 5 nights in Jan 2025

8/10 Good

Jose

Traveled with group, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
There is a Tesla charger in the basement, but you need to request them to switch it on. The property is more like a serviced apartment, where you have to remove your garbage and put everything in the dishwasher before leaving. Otherwise neat and clean and great location!
Stayed 3 nights in Jan 2025

6/10 Okay

Patricia, Virginia

Disliked: Cleanliness
Stayed 5 nights in Dec 2024

10/10 Excellent

Daniel

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Place was great to stay at, receptionists were helpful and friendly. They went the extra mile for us. It was our anniversary and had two young kids, they setup a cot for us and provided us with complimentary champagne. Great restaurants within walking distance. Their pool is to die for, very large, warm and clean you can swim without getting cold. The place is also very clean and maintained. The only improvement I would suggest is their showers whilst not dirty definitely require a deep scrub/clean, visible mold and yellowing tiles which makes it feel a bit gross. Will definitely stay here again when we come back to Hervey Bay
Stayed 2 nights in Dec 2024

10/10 Excellent

Susan

Liked: Cleanliness, property conditions & facilities
Great place
Stayed 2 nights in Nov 2024

10/10 Excellent

Daniela

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Sep 2024

8/10 Good

Phillip

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and well presented and maintained rooms.
Stayed 2 nights in Sep 2024

10/10 Excellent

Duncan

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Gemma

Liked: Cleanliness, property conditions & facilities
The staff were lovely. The property was very child friendly. The facilities were great. We had a spa room which we loved. The 2 bed is spacious. We will be returning for a longer stay!
Stayed 2 nights in Sep 2024