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Surf City Motel

3.5 star property

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Photo gallery for Surf City Motel

Outdoor pool
Dinner served, local cuisine, beach views
View from property
Panoramic Apartment, 4 Bedrooms, Ocean View | Living room | LCD TV, DVD player
View from property

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Bar

Explore the area

View in a map
35 The Esplanade, Torquay, VIC, 3228
  • Place, Front Beach
    ‪1 min walk‬
  • Place, Torquay Beach
    ‪3 min walk‬
  • Place, Torquay Central Farmers Market
    ‪7 min walk‬
  • Airport, Melbourne, VIC (AVV-Avalon)
    ‪49 min drive‬

Room options

View all photos for Standard Queen Room

Iron/ironing board, free WiFi

Standard Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Queen Family Room

Queen Family Room | Iron/ironing board, free WiFi

Queen Family Room

  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for King Spa Room

King Spa Room | Iron/ironing board, free WiFi

King Spa Room

  • Sleeps 2
  • 1 King Bed

View all photos for King Family Room

King Family Room | Iron/ironing board, free WiFi

King Family Room

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Twin Room

Iron/ironing board, free WiFi

Twin Room

  • Sleeps 2
  • 1 Queen Bed and 1 Twin Bed

View all photos for Panoramic Apartment, 4 Bedrooms, Ocean View

View from room

Panoramic Apartment, 4 Bedrooms, Ocean View

  • 4 bedrooms
  • Sleeps 8
  • 2 Twin Beds and 3 Queen Beds

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About this property

Surf City Motel

Torquay hotel with restaurant
Along with an outdoor pool, this hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Other amenities include barbecue grills.
Surf City Motel offers 16 air-conditioned accommodations with DVD players and coffee/tea makers. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. LCD televisions are featured in guestrooms. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

Children under 10 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This Torquay hotel also offers an outdoor pool, barbecue grills, and room service (during limited hours).
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7 AM and 9 AM.
Zeallys Bar and Grill - This beachfront bistro specializes in local cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 9:00 AM for a fee: AUD 10 to 25 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Zeallys Bar and Grill

Things to do

  • Outdoor pool

Family friendly

  • DVD player
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Outdoors

  • Barbecue grill
  • Direct access to the beach

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • DVD player
  • LCD TV

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:30 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 1:30 PM - 8:30 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), key retrieval

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 10 to 25 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Children under 10 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Best Western Surf City
Best Western Surf City Motel
Best Western Surf City Motel Torquay
Best Western Surf City Torquay
Surf City Motel Torquay
Surf City Motel
Surf City Torquay
Surf City Motel Torquay, Victoria
Surf City Motel Hotel
Surf City Motel Torquay
Surf City Motel Hotel Torquay

Surf City Motel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 76 out of 338 reviews
Rating 8 - Good. 130 out of 338 reviews
Rating 6 - Okay. 91 out of 338 reviews
Rating 4 - Poor. 28 out of 338 reviews
Rating 2 - Terrible. 13 out of 338 reviews

7.2/10

Cleanliness

7.2/10

Staff & service

8.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Don’t pay online.im glad I didn’t was waiting out side reception ringing to book in for an hour with no response from the owners.
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went out of their to help me. Very clean and tidy
Stayed 3 nights in Aug 2020

8/10 Good

Andrew

Liked: Staff & service
Stayed 1 night in Jun 2020

8/10 Good

Tracey, Ballarat

Liked: Cleanliness, staff & service, amenities
Room clean and tidy, provided what was offered . ‘Running’ toilet wasn’t conducive to sleep on the first night.
Stayed 2 nights in Jun 2020

8/10 Good

Terence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

10/10 Excellent

Annika, Melbourne, VIV

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Off street parking and close to beach, nice, clean and family friendly
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The bedside tables and lamps were dusty. Corner of microwave door broken which did not instill confidence to use it. Site show pool on site, which was dirty and unkempt - definitely wouldn't swim in it. For $210 per night, I would expect far better.
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020

4/10 Poor

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

2/10 Terrible

Hans Achermann

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely over priced. Two star rating. It is infair to rip people off like this.
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Close proximity to beach, restaurants and shops. D
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location, Quick checking, Large room, good facilities, very clean. Very friendly staff !
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2019

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, amenities
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Staff & service
Office wasn't open 830am to 09:30pm as stated here..it was open 1:30pm to 09:30 pm..our check in time is 1pm..so when we get there, no one at the office, we have to call several times to get to them and have to call wotif help centre, coz apparently the check in time is 2pm, when its clearly stated 1pm on our booking at wotif..
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

2/10 Terrible

Mick, Melbourne

Traveled with partner
Disliked: Staff & service, property conditions & facilities
I was called 10mins upon arrival to tell me they had double booked well done very poor
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Average facilities in a good spot. Room is dated. Blanket had holes in it
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right across the beach was beautiful, having our own car park was a bonus as well not worrying about what time we returned to the hotel. They were happy to allow us to check in late by leaving the key under the mat which was we were so grateful due to us coming from 5 hours we didn't stress rushing to get their. :) 10 stars
Stayed 2 nights in May 2019