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TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort

2 indoor pools, seasonal outdoor pool, sun loungers
Apartment | Private kitchen | Electric kettle
Sauna, spa tub, steam room, body treatments, body wraps, body scrubs
Garden
Sauna, spa tub, steam room, body treatments, body wraps, body scrubs

Reviews

7.8 out of 10
Good

Popular amenities

  • Gym
  • Spa
  • Parking available
  • Bar
  • Room service
  • 24/7 front desk

Explore the area

Map
Falkland Road, Torquay, England, TQ2 5JJ
  • Torre Abbey
    ‪4 min walk‬
  • Riviera International Conference Centre
    ‪5 min walk‬
  • Torre Abbey Sands
    ‪11 min walk‬
  • Exeter (EXT-Exeter Intl.)
    ‪37 min drive‬

Room options

View all photos for Apartment

Apartment | Living area | Flat-screen TV

Apartment

  • Sleeps 5
  • 1 Double Bed, 1 Twin Bed and 1 Double Sofa Bed

View all photos for Twin Room

Twin Room | In-room safe, desk, free WiFi, bed sheets

Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Triple Room (2 Adults + 1 Child)

In-room safe, desk, free WiFi, bed sheets

Family Triple Room (2 Adults + 1 Child)

  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Family Quadruple Room (2 Adults + 2 Children)

Family Quadruple Room (2 Adults + 2 Children) | In-room safe, desk, free WiFi, bed sheets

Family Quadruple Room (2 Adults + 2 Children)

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Superior Double or Twin Room, Sea View

Superior Double or Twin Room, Sea View | In-room safe, desk, free WiFi, bed sheets

Superior Double or Twin Room, Sea View

  • Sea view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Single Room

Single Room | In-room safe, desk, free WiFi, bed sheets

Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, free WiFi, bed sheets

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Triple Room, Multiple Beds, Sea View

In-room safe, desk, free WiFi, bed sheets

Superior Triple Room, Multiple Beds, Sea View

  • Sea view
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

Similar properties

Exterior

Hampton by Hilton Torquay

Breakfast included
Free WiFi
Restaurant
Air conditioning
4.6 out of 5, Wonderful, (655)
The price is $69
per night
$83 total
includes taxes & fees
Feb 6 - Feb 7
Hampton by Hilton Torquay

About this property

TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort

3-star hotel in Torquay City Centre
2 indoor pools, a full-service spa, and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite.
TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort offers 70 accommodations with safes and hair dryers. Flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

2 indoor swimming pools are on site along with a children's pool. In addition to a seasonal outdoor pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Aztec Spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily.
TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort features a full-service spa, 2 indoor swimming pools, a sauna, and a fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This family-friendly hotel also offers a children's pool, a seasonal outdoor pool, and spa services. Limited onsite parking is available on a first-come, first-served basis (surcharge).

TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 8 AM and 9:30 AM.
TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort has a restaurant on site.
Late night fare is available from 24-hour room service.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (GBP 10 per day)
  • Limited onsite parking
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 8:00 AM to 9:30 AM for a fee: GBP 10.95 for adults and GBP 5.95 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 indoor pools
  • Arcade/game room
  • Archery
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Pilates classes
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Yoga classes

Family friendly

  • 2 indoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle

More

  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 10.95 for adults and GBP 5.95 for children
  • Uncovered self parking fee: GBP 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include window guards

We should mention

The seasonal pool will be open from May to September
Pool access available from 7:00 AM to 9:00 PM

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Carlton Hotel Torquay
Carlton Torquay
TLH Carlton Hotel Torquay
TLH Carlton Torquay
TLH Carlton
TLH Carlton Hotel
TLH Carlton Hotel Spa TLH Leisure Entertainment Resort

TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 49 out of 152 reviews" "
Rating 8 - Good. 63 out of 152 reviews" "
Rating 6 - Okay. 17 out of 152 reviews" "
Rating 4 - Poor. 12 out of 152 reviews" "
Rating 2 - Terrible. 11 out of 152 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Nathan

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Very itchy bedding bad hard bed no sleep but swimming and s5aff were great
Stayed 1 night in Sep 2024

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, room comfort
Love TLH but....
Always love staying at TLH but could do with a spruce up. The shower pressure was really low but that only bothered me.
Stayed 3 nights in Sep 2024

8/10 Good

Christine

Traveled with partner
Overall a good hotel, clean and comfy. Breakfast was good and available. Only down side was that there weren’t any glasses in the room for water.
Stayed 1 night in Sep 2024

10/10 Excellent

Keran

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What an amazing experience. However, I think that the entertainment for children should be Expanded.
Stayed 7 nights in Aug 2024

6/10 Okay

Andrew

Traveled with partner
Stayed 2 nights in Aug 2024

4/10 Poor

Sweetie

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is not good in communication. Very expensive hotel as it mentioned about spa, massage and so many things included with this hotel but unfortunately we are not happy because they are charging extra for any extra activities....not worth staying there
Stayed 3 nights in Aug 2024

8/10 Good

Richard

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Sunita, oxted

NA
Stayed 3 nights in Aug 2024

6/10 Okay

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Muhammed

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice Hotel, I will be back shortly
Stayed 1 night in Jul 2024

10/10 Excellent

Nisabel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and tidy. It was very quiet and the services provided were amazing. The pool is free for guests of the hotel and it was just relaxing and the games room was great entertainment I didn’t even need to leave the hotel!!
Stayed 2 nights in Jul 2024

10/10 Excellent

Nicole

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Amazing stay. loads to do, plenty of entertainment. Throughly enjoyed the pools and spa. Unfortunately our window in the room was broken so room was too hot
Stayed 1 night in Jul 2024

4/10 Poor

Rebecca

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bring your own bed!
Stayed 1 night in May 2024

10/10 Excellent

Ismerelda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for a holiday
It was good I enjoy my stay there,everything I needs was available
Stayed 2 nights in May 2024

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Pleasant enough
Room excellent, food good, service just ok.
Stayed 1 night in Jun 2024

10/10 Excellent

George

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very pleasent stay
Stayed 3 nights in Apr 2024

10/10 Excellent

Luke

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
The location is very good next to city centre I didn’t like the bed was so uncomfortable and the room was so warm couldn’t put down the temperature and the breakfast wasn’t good it was poor and no much choice
Stayed 2 nights in Apr 2024

6/10 Okay

Gurdip

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
First good things, the staff are nice n helpful, location is good if you want to spend time near beach and enjoy nearby amenties, bingo, entertainment were nice but no food allowed there, only drinks! Though food at Aztec bar was nice. pool and spa facilities were good, on first day, the pool water was very cold, 2nd day was less cold. Enjoyed firey n cold spa treatment (extra charges). Parking is free only if book directly with TLH(i saw a big sign in their sister hotel), non tlh bookings are to pay £10 per day, which adds up eq if you staying 5 days, i.e extra £50! Re: room, Our given room looked really old, tiles broken, door handle broken, some horrible smell, so we requested to change our room, the reception staff was helpful and offered us different room, this was little bigger n fresh, but same old tired room, broken bathroom tiles, black brown dirt mould around toilet seat, dirty windows, bathroom needs demolition and rebuilt,when walking around room n hotel squeaking noisy woods. Hotel decor is really old except the reception area, which seems to be recently renovated n looks nice compared to the rest of the hotel.
Stayed 2 nights in Feb 2024

10/10 Excellent

Keeley

Stayed 4 nights in Oct 2023

8/10 Good

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We have stayed at the Derwent a few years back so we knew what to expect when we booked the Carlton, the hotel is very clean and bed was comfortable but the rooms are dated but have what you need for your stay. Staff are friendly and helpful, breakfast was good.
Stayed 4 nights in Oct 2023

6/10 Okay

Nicholas

Traveled with partner
Stayed 3 nights in Sep 2023

8/10 Good

Damien

Stayed 3 nights in Aug 2023

6/10 Okay

Wayne

Traveled with family
Found a pair of underpants down the side of the bed and broken chocolate biscuits all over the floor after waiting till 3 to check in so the cleaners could do their job??? And breakfast wasn’t as good as it used to be. Apart from that we enjoyed it.
Stayed 3 nights in Aug 2023

10/10 Excellent

Avril

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities, food and staff were amazing. Great activities on site. I will definitely returned. LOVE Torquay!!!
Stayed 5 nights in Aug 2023