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TLH Derwent Hotel - TLH Leisure, Entertainment and Spa Resort

3.0 star property

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Photo gallery for TLH Derwent Hotel - TLH Leisure, Entertainment and Spa Resort

2 indoor pools, seasonal outdoor pool, sun loungers
Garden
Exterior
Indoor spa tub
Sauna, hot tub, steam room, body treatments, hot stone massages

Reviews

7.8 out of 10
Good

Popular amenities

  • Gym
  • Spa
  • Parking available
  • Bar
  • Room service

Explore the area

Map
Belgrave Road, Torquay, England, TQ2 5HS
  • Torre Abbey
    ‪5 min walk‬
  • Torre Abbey Sands
    ‪11 min walk‬
  • Princess Theatre
    ‪12 min walk‬
  • Exeter (EXT-Exeter Intl.)
    ‪42 min drive‬

Room options

View all photos for Family Triple Room (2 Adults + 1 Child)

Family Triple Room (2 Adults + 1 Child) | Desk, iron/ironing board, free WiFi, bed sheets

Family Triple Room (2 Adults + 1 Child)

  • 109 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Quadruple Room (2 Adults + 2 Children)

Family Quadruple Room (2 Adults + 2 Children) | Desk, iron/ironing board, free WiFi, bed sheets

Family Quadruple Room (2 Adults + 2 Children)

  • 291 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Single Room

Single Room | Desk, iron/ironing board, free WiFi, bed sheets

Single Room

  • 75 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room

Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Double Room

  • 170 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Twin Room | Desk, iron/ironing board, free WiFi, bed sheets

Twin Room

  • 135 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About this property

TLH Derwent Hotel - TLH Leisure, Entertainment and Spa Resort

3-star hotel in Torquay City Centre
This smoke-free hotel features 3 restaurants, 2 indoor pools, and a full-service spa. WiFi in public areas is free. Other amenities include 4 bars/lounges, a health club, and a snack bar/deli.
TLH Derwent Hotel - TLH Leisure, Entertainment and Spa Resort offers 174 accommodations with hair dryers and complimentary toiletries. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

2 indoor swimming pools are on site along with a children's pool. In addition to a seasonal outdoor pool, other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

TLH Derwent Hotel - TLH Leisure, Entertainment and Spa Resort features a full-service spa, 2 indoor swimming pools, a health club, and a sauna. Dining is available at one of the hotel's 3 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's 4 bars/lounges. Wireless Internet access is complimentary.

This family-friendly hotel also offers a children's pool, a seasonal outdoor pool, and a terrace. Limited onsite parking is available on a first-come, first-served basis (surcharge).

TLH Derwent Hotel - TLH Leisure, Entertainment and Spa Resort is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 8 AM and 9:30 AM.
Derwent Restaurant - This restaurant serves breakfast and dinner. A children's menu is available.
Aztec Bistro & Bar - This bistro serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Alberts Sports Bar - This sports bar serves lunch and dinner. A children's menu is available. Open daily.
Late night fare is available from 24-hour room service.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (GBP 10 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 8:00 AM to 9:30 AM for a fee: GBP 10.95 for adults and GBP 5.95 for children
  • 3 restaurants
  • 4 bars/lounges
  • Snack bar/deli

Restaurants on site

  • Alberts Sports Bar
  • Aztec Bistro & Bar
  • Derwent Restaurant

Things to do

  • 2 indoor pools
  • Arcade/game room
  • Archery
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Playground
  • Sauna
  • Seasonal outdoor pool

Family friendly

  • 2 indoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 10.95 for adults and GBP 5.95 for children
  • Uncovered self parking fee: GBP 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Parties and events are allowed on site

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The seasonal pool will be open from May 01 to September 30
Pool access available from 7:00 AM to 9:00 PM
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Derwent Hotel
Derwent Hotel Torquay
Derwent Torquay
Derwent Hotel Torquay, Devon
TLH Derwent Hotel Torquay
TLH Derwent Hotel
TLH Derwent Torquay
TLH Derwent
TLH Derwent Hotel Torquay, Devon
TLH Derwent Hotel
TLH Derwent Hotel TLH Leisure Entertainment Spa Resort

TLH Derwent Hotel - TLH Leisure, Entertainment and Spa Resort Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 104 out of 351 reviews
Rating 8 - Good. 138 out of 351 reviews
Rating 6 - Okay. 69 out of 351 reviews
Rating 4 - Poor. 26 out of 351 reviews
Rating 2 - Terrible. 14 out of 351 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Greame

Disliked: Room comfort
Hotel Stay
The hotel has everything you would want for kids, the bed was terrible to sleep in as springs were poking out very cheap mattress, bathroom nice and clean,breakfast was ok plenty to choose from
Stayed 1 night in Nov 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient position. Efficient people on reception. Nice cosy room. I didn't like some noisy guests with no consideration for others e.g. late at night loud talking of adults and children and banging doors. May be a notice in all rooms saying please be considerate to others and close doors quietly and not to speak too loudly. A hook needed on back of bathroom door to hang towel.
Stayed 7 nights in Oct 2024

8/10 Good

Lisa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean but it is a bit dated and could do with an upgrade (but due to its size, that would be a major piece of work). The breakfast was great, the pools were great and there are plenty of different options for evening entertainment from the main hall to smaller pub areas. There is parking on site which can get busy but they have introduced a parking charge if you book through outside agencies such as Expedia of £10 per night. If you book with the hotel direct you don't pay this and that was a shock as the info wasn't on the Expedia site.
Stayed 2 nights in Oct 2024

8/10 Good

Jeffrey

Stayed 2 nights in Aug 2024

4/10 Poor

Kerryann

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I’m sorry but there were stains on the sheets,pubic hair in the shower and a brown rim at the bottom of one of the cups
Stayed 1 night in Oct 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Basic but just met needs of my visit
Stayed 3 nights in Sep 2024

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay as always, staff are so friendly, helpful and professional, the food is amazing with plenty of it, lovely rooms although could do with decorating, wheelchair accessible room
Stayed 7 nights in Sep 2024

8/10 Good

Farmeen

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our sray at this hotel, it was excellently licated close to the beach, seafront, harbor, cafes, stopping centte & railway station. Our twin room was modern (equipped with modern bathroom) & had a sea view & the facilities eg pools, hot tub, restaurants were really good. I'd highly recommended this place to friends & family
Stayed 5 nights in Aug 2024

8/10 Good

Macie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my partner loved this hotel ! Sadly we was abit later to have dinner as it closes early however the hotel was massive we enjoyed the arcade! There is two huge pools which looks lush and a gym ! There is also night entertainment which was hilarious. Drinks wasn’t too pricey! Defo recommend we will be coming back next year !
Stayed 1 night in Aug 2024

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff was really lovely and access to swimming pool was just a bonus. Also really happy with the breakfast and room service. Thank you so much 🙏
Stayed 3 nights in Aug 2024

10/10 Excellent

Rebecca

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel lots of leisure facilities and entertainment . Varied menu options .
Stayed 3 nights in May 2024

10/10 Excellent

Paul

Stayed 1 night in Aug 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good stay and when got back from meal the evening entertainment was still going so was nice
Stayed 1 night in Aug 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good entertainment provide, eat Albert pub a couple of time which was great
Stayed 4 nights in Aug 2024

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Overnight stay in August
Stayed overnight in hotel as we had a theatre show booked in Torquay on Saturday. Arrived early and was able to check in and pay for parking in the car park. Reception looked good and they were very helpful. Used the lift as we had a small case and were on the 3rd floor. It took forever to arrive and then when it did it was Definitely an experience- wasn’t sure if it was going to break down with the noises it was making and although it said for 6 people I think four would have been a struggle, it was so small, old and dirty. Eventually got to room, whole hotel upstairs in need of a paint and spruce up, looks very tired and the some of our furniture looked old. The chair needed to go to the tip and was quite embarrassing. The room slopped down as I quess this is an old building but it did make me feel uneasy. No pressure in the shower so having a shower was a struggle and the towels were so small they did not cover all body. We did use the bar next door for drink and dinner which was good. There is a lot on offer to do and is obviously a very popular destination for tourists but I did feel lucky that we were only booked in for one night as we would not be wasting any more money. Such as shame as they have a good business there just need to spend some of the takings making it better for the people who keep the business running. On a positive note breakfast was very good, however there is an additional charge as breakfast is not included in the price of the room.
Old chair falling apart
Dated furniture and curtains
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very dated and not very clean in certain areas.
Very dated and certain areas are not very clean esp games room.. Lack of respect from guests coming to breakfast in pyjamas.
Stayed 3 nights in Aug 2024

8/10 Good

yvonne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

6/10 Okay

Felicity

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Far too expensive for the condition of the building and standards of the rooms. Staff were extremely friendly, but this doesn’t outshine the fact that this hotel is outdated, unclean and poor value for money. Will not be staying again.
Stayed 1 night in Jul 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Jo

Stayed 1 night in Jul 2024

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

8/10 Good

Helen

Business traveler
Lhen
The entertainment at night and the dsco are really amazing and also with the spa and gym are great.i just dont like the lift because it's too small and it took so long by waiting. But, some staff are nice and some are mean.but, i still enjoyed it more specifically the entertainment and the disco at night and the SPA & Gym.
Stayed 1 night in Jun 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Derwent
Lovely place, could do with decorating in places but not desperate, excellent staff, amazing food, what we requested for the stay was exactly what we got, only downside, wheelchair lift wasn’t working (not hotels fault) shower trap hadn’t been cleaned and I prefer pillow case protectors which they didn’t have
Stayed 7 nights in May 2024

8/10 Good

Ali

Stayed 3 nights in May 2024

10/10 Excellent

Joe

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top weekend
Amazing, rooms were clean. The outside area was great for a day drink with friends. Evening entertainment was also great.
Stayed 1 night in May 2024