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The Heritage Hotel

3.0 star property

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Photo gallery for The Heritage Hotel

Terrace/patio
View from property
On the beach
Bar (on property)
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Pool
  • Breakfast included
  • Housekeeping
  • Parking included

Explore the area

Map
The Heritage Hotel, Shedden Hill, Torquay, England, TQ2 5TY
  • Princess Theatre
    ‪7 min walk‬
  • Torquay Marina
    ‪7 min walk‬
  • Torre Abbey Sands
    ‪8 min walk‬
  • Exeter (EXT-Exeter Intl.)
    ‪38 min drive‬

Room options

View all photos for Triple Room

Triple Room | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Triple Room

  • 172 sq ft
  • Beach view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Double or Twin Room

Double or Twin Room | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Double or Twin Room

  • 129 sq ft
  • Beach view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Superior Double Room

  • 54 sq ft
  • Beach view
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Family Room

  • 129 sq ft
  • Beach view
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed OR 1 Double Sofa Bed

View all photos for Quadruple Room

Quadruple Room | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Quadruple Room

  • 172 sq ft
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds

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About this property

The Heritage Hotel

3-star hotel in Torquay City Centre
An indoor pool, a restaurant, and a bar/lounge are available at this hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a snack bar/deli, an arcade/game room, and a TV in a common area are onsite.
The Heritage Hotel offers 24 accommodations with coffee/tea makers and hair dryers. 20-inch flat-screen televisions come with premium cable channels.

Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

This beach hotel also offers an indoor pool, a terrace, and an arcade/game room. Onsite self parking is complimentary.

The Heritage Hotel has designated areas for smoking.

A complimentary continental breakfast is served each morning between 8 AM and 10:00 AM.
Appleby's Bar And Restaur - This beachfront restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service is available.

Languages

Chinese (Mandarin), English, Polish, Romanian, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Appleby's Bar And Restaur

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Indoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Free crib
  • Indoor pool
  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • On the beach
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • No elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 20-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Room service

More

  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Late check-in subject to availability
Late check-in fee: GBP 10 for check-in between 10 PM and 8:00 AM
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

The front desk is open daily from 8:30 AM - 9:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Late check-in fee: GBP 10 for check-in between 10 PM and 8:00 AM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators

Property is also known as

Heritage Hotel Torquay
Heritage Torquay
The Heritage Hotel Torquay, Devon
The Heritage Hotel Hotel
The Heritage Hotel Torquay
The Heritage Hotel Hotel Torquay

The Heritage Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 84 out of 220 reviews
Rating 8 - Good. 81 out of 220 reviews
Rating 6 - Okay. 32 out of 220 reviews
Rating 4 - Poor. 15 out of 220 reviews
Rating 2 - Terrible. 8 out of 220 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Gareth

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ok just for a night while working in the area
Had to pay over £20 for parking our vans in car park as no room outside hotel, place was very tired smells a bit stale, staff were great, food was good, dog in room above me was barking late night, blokes shouting and arguing in corridor’s at 1am. Drunks in bar very loud, avoid if you are travelling with children.
Stayed 1 night in Oct 2024

6/10 Okay

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I. Enjoyed my stay however I was travelling by myself and the room I was put in was more like a family roo. With 2 double beds and a single
Stayed 1 night in Oct 2024

8/10 Good

eugene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like the old door locks on the room for security.
Stayed 1 night in Oct 2024

10/10 Excellent

eugene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No elevators or lifts
Stayed 1 night in Oct 2024

10/10 Excellent

PHILIP

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
BUSINESS TRIP TO TORQUAY
EXCELLENT HOTEL
Stayed 3 nights in Oct 2024

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness
Good
Stayed 1 night in Sep 2024

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Jerry

Stayed 1 night in Jul 2024

10/10 Excellent

Gina

Stayed 3 nights in Jun 2024

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
In a word Fantastic The location, room and staff
Stayed 1 night in Jun 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Harry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

4/10 Poor

Jacqueline

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pub not hotel.
Walls of room were so thin you could hear everything from surrounding rooms. Pool is in a badly dated and damaged state. Pool availability very limited. Breakfast options limited. Parking spaces very small. Hotel admin slack, they took my payment twice. Felt like a pub not a hotel.
Stayed 4 nights in May 2024

10/10 Excellent

Chris

Stayed 1 night in May 2024

10/10 Excellent

Beverley

Stayed 1 night in Mar 2024

6/10 Okay

b

Liked: Cleanliness, staff & service
Disliked: Room comfort
Pros + 2 specific cons
Parking Feb -ltd size and ltd accessibility.I imagine it being a nightmare spring/summer. Rm10 - 1) Woke freezing in night due to broken Radiator.Donned running tights, 2 tops, hoodie and duvet from 2nd bed..Apparently fixed in the morning but only subsequently felt hot for aprox 1hr. Came back to very cold rm mid afternoon.-rm rad cold, bathrm rad warm. Told by manager due to heating timer.I queried rad discrepancy, promised heater. Returned in night , freezing rm, no heater. Heater finally supplied. 2) V. noisy , Seemingly v, amplified/loud creaking overhead footfalls woke me 1st night. Mild Coughing from another rm actually sounded as though in mine. 3)Decent sea view PROS - location, good wi fi , excellent staff and breakfast, lovely bay viewing conservatory. Pool - v big in splashing/playing around terms but too small for swimming. I used Derwent TLH ,5 mins walk, for laps
Stayed 3 nights in Feb 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for 3 nights. The staff were very friendly. Breakfast was good and what topped it up was the view whilst eating overlooking the sea. Room was quiet and comfortable. I would definitely stay again if I was in the area and I would recommend this hotel
Stayed 3 nights in Feb 2024

8/10 Good

Laurie

Stayed 1 night in Feb 2024

8/10 Good

Paul

Business traveler
Liked: Cleanliness, staff & service, room comfort
Would stay again
Nice location, no issues parking. Hotel rooms are a little tired and dated, but comfortable. Staff are lovely
Stayed 2 nights in Jan 2024

8/10 Good

Lucy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room and views
Fabulous views, lovely rooms and friendly staff, excellent food and close proximity to beach. Our stay was a little disrupted by workmen doing maintenence work, which we were warned of on arrival but still meant the lovely breakfast views we had booked for were not available. Walls were thin so could hear arguments into the early hours.
Stayed 2 nights in Jan 2024

8/10 Good

ravi

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Excellent location
Stayed 2 nights in Nov 2023

8/10 Good

Melanie

Traveled with group
Liked: Cleanliness, staff & service, room comfort
I’d stay again
Amazing hotel , some mould on ceiling above shower but shower had amazing pressure Cleaners left my door unlocked after cleaning which I was a bit disappointed by
Stayed 2 nights in Nov 2023

4/10 Poor

Paul

Stayed 1 night in Nov 2023

6/10 Okay

Scott

Stayed 1 night in Oct 2023

10/10 Excellent

Annette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely view, meals were good but like many old English properties getting up the stairs with large suit cases was a struggle (we are a bit older & travelling from Australia). Really loved it, the staff were friendly & helpful. Convenient to beach & Torre Abbey.
Stayed 2 nights in Sep 2023