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The Richmond Hotel

2.0 star property

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Exterior
Miscellaneous
Lobby
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Reviews

6.6 out of 10

Popular amenities

  • 24/7 front desk
  • Parking available
  • Breakfast included
  • Free WiFi
$47
includes taxes & fees
Sep 3 - Sep 4

Explore the area

View in a map
27 Croft Road, Torquay, England, TQ2 5UD
  • Torre Abbey Sands
    ‪3 min walk‬
  • Princess Theatre
    ‪6 min walk‬
  • Torre Abbey
    ‪8 min walk‬
  • Exeter (EXT-Exeter Intl.)
    ‪34 min drive‬

Room options

View all photos for Deluxe Double Room, Ensuite, Sea View

Deluxe Double Room, Ensuite, Sea View | 1 bedroom

Deluxe Double Room, Ensuite, Sea View

  • 161 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Comfort Double Room, Ensuite

Comfort Double Room, Ensuite | 1 bedroom

Comfort Double Room, Ensuite

  • 108 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Triple Room, Ensuite, Sea View

View from property

Superior Triple Room, Ensuite, Sea View

  • 194 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed

View all photos for Standard Triple Room, Ensuite

Standard Triple Room, Ensuite | 1 bedroom

Standard Triple Room, Ensuite

  • 161 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Single Room, Ensuite

Single Room, Ensuite | 1 bedroom

Single Room, Ensuite

  • 97 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Quadruple Room, Ensuite

Standard Quadruple Room, Ensuite | 1 bedroom

Standard Quadruple Room, Ensuite

  • 161 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bunk Bed and 1 Queen Bed

View all photos for Deluxe Suite, Accessible

Deluxe Suite, Accessible | 1 bedroom

Deluxe Suite, Accessible

  • 323 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed and 2 Twin Bunk Beds

View all photos for Economy Double Room, Ensuite

1 bedroom

Economy Double Room, Ensuite

  • 108 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Quadruple Room, Ensuite, Sea View

View from property

Quadruple Room, Ensuite, Sea View

  • 194 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Comfort Twin Room, Ensuite

Comfort Twin Room, Ensuite | 1 bedroom

Comfort Twin Room, Ensuite

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

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Exterior

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About this property

The Richmond Hotel

Hotel in Torquay City Centre
This smoke-free hotel features self parking, a 24-hour front desk, and free breakfast. WiFi in public areas is free. Other amenities include multilingual staff assistance. Weekly housekeeping is available.
The Richmond Hotel offers 43 accommodations. Housekeeping is provided weekly.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access. Limited onsite parking is available on a first-come, first-served basis (surcharge).

The Richmond Hotel is a smoke-free property.

A complimentary continental breakfast is served each morning between 7:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 10 per night)
  • Limited onsite parking

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (weekly)
  • Multilingual staff

Accessibility

  • No elevator

More

  • Smoking not allowed

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of GBP 100 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: GBP 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property is professionally cleaned

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Richmond Hotel Torquay
Richmond Torquay
The Richmond Hotel Hotel
The Richmond Hotel Torquay
The Richmond Hotel Hotel Torquay

The Richmond Hotel Reviews

Reviews

6.6
Rating 10 - Excellent. 61 out of 295 reviews
Rating 8 - Good. 93 out of 295 reviews
Rating 6 - Okay. 48 out of 295 reviews
Rating 4 - Poor. 39 out of 295 reviews
Rating 2 - Terrible. 54 out of 295 reviews

6.8/10

Cleanliness

7.6/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

Daniel

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
My mates pillow had blood on it asked them to change it said was he happy to keep the same pillow case.
Stayed 1 night in May 2025

4/10 Poor

Katarzyna

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is very old, there is renovation going inside so its mess and dirt everywhere. Think they should close it for now. Room was ok to sleep- nothing else. Kettle and 2 cups provided- no tea coffee etc. Its also not clearly stated but they charge £10 extra for parking per night which is quite expensive. We won't be back anytime soon.
Stayed 1 night in May 2025

2/10 Terrible

Mandy

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Im sure this place is nothing more than a drug den, no body on reception, police presence, dirty shabby looking building
Stayed 1 night in May 2025

2/10 Terrible

Sharon

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is in mid renovation following take over by new owners 3 weeks ago. While the bedding was clean, nothing else was. The place shouldn't be open. 1 curtain missing 1 just hanging on. No shower curtain, no tea/coffee or milk in the room but a kettle and 2 tiny cups. Only 1 pillow each. Dirty carpets. Lift broken. Payments through Expedia are not working, so we had to pay cash as the only other method they accepted was a QR code scan which is a security risk at the best of times. Also if you wanted to park in the hotel spaces, it was £10 per night! There's several other things wrong with the hotel, so no one should stay there for some time.
Stayed 1 night in May 2025

2/10 Terrible

April

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

Van Son

Stayed 2 nights in May 2025

2/10 Terrible

Madhan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

They can improve but need to be honest

no information on refurbishment work about the property
Stayed 1 night in May 2025

2/10 Terrible

SANJID SAHEER

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2025

4/10 Poor

Stephen

Stayed 1 night in Aug 2024

6/10 Okay

Nigel

Disliked: Cleanliness, amenities, property conditions & facilities
On arrival told where we were staying went to the room no curtains went back oh we will move you and we have upgraded your room oh thankyou, new room no bulbs in bedside light singular only one double socket in room hmm wont be going back
Stayed 1 night in Jul 2024

10/10 Excellent

Clive

Stayed 1 night in Aug 2024

2/10 Terrible

Andrew

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is extremely run down, the reception area resembles a building site, reception was never manned. No towels available and television not working in one of our rooms. Avoid
Stayed 1 night in Aug 2024

6/10 Okay

Marek

Traveled with partner
Liked: Staff & service
hotel is old and i think it needs a complete refurb
Stayed 1 night in Aug 2024

6/10 Okay

Razvan

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't recommend this place
Stayed 1 night in May 2024

2/10 Terrible

Niaz

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a terrible experience. The windows did not open and were unclean. The carpet was unclean too. The beds had one pillow per person with no headboards on the bed. We had no towels and were told they were waiting on the towels - we got these just before checkout. Overall an unpleasant experience.
Stayed 1 night in Aug 2024

4/10 Poor

Rami

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room has wooden bunk beds but they are very old and weak made noise every time when the children moved . The shower was broken and leaking unable to used it . No towels provided until I asked for it , we’ve been family of 4 two towels only for all !! The are no socket near to the bed struggling to charge the phones or using my CPAP machine as I have sleep apnea.
Stayed 1 night in Aug 2024

4/10 Poor

Rami

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room has wooden bunk beds but they are very old and weak made noise every time when the children moved . The shower was broken and leaking unable to used it . No towels provided until I asked for it , we’ve been family of 4 two towels only for all !! The are no socket near to the bed struggling to charge the phones or using my CPAP machine as I have sleep apnea.
Stayed 1 night in Aug 2024

8/10 Good

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Vera

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

AVOID AVOID AVOID! Rip Off. Dirty. No service.

AVOID AVOID AVOID!!! This hotel is a building site that hasn't seen a cleaner for months. Please read more on TA if in doubt! The first room we got offered had no curtains, a dirty bath full of hair, and had a strong paint smell. The second had a burnt bed, holes in the sheets, and a filthy carpet. We did NOT stay and I suggest you dont even book. You pay on site so can't get a refund through hotels.com. We spent an hour on the phone with 'customer services' only to be told their policy required them to escalate the issue to 'the management' . 2 days later our refund request was declined for no reason. A total rip off, they know everybody would request a refund through this portal hence they take your cash on site. AVOID AVOID AVOID
Stayed 1 night in Aug 2024

4/10 Poor

Ramon

Business traveler
Liked: Room comfort

Very cheap, very old and basic. Ok for a night

It is ok for a night. It is very basic so if you are looking for a cheap deal is ok. Disappointed with the water temperature in the shower. Was a bit cold for me.
Stayed 1 night in Aug 2024

4/10 Poor

Mayura

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Rachel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Beverley

Disliked: Property conditions & facilities, room comfort

Overnight stay

Room was what we paid for - cheap and cheerful. Nothing special. Windows were filthy but the view was great. Leaving the windows open meant it was very noisy. We were next to the stairs so also heard everyone coming and going. Mattress was old and springy.
Stayed 1 night in Jul 2024

2/10 Terrible

Harvey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

2/10 Terrible

Sandrah

Business traveler
Disliked: Staff & service
The service at this place is terrible. The staff are unavailable. It’s so frustrating. The neighborhood is beautiful. The place is walkable to and from the train station.
Stayed 3 nights in Jun 2024