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Hôtel Mermoz

4.0 star property

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December 2024
January 2025

Photo gallery for Hôtel Mermoz

Seasonal outdoor pool, sun loungers
Lobby
Privilege room for 3 people | Premium bedding, free minibar, in-room safe, desk
Gift shop
Terrace/patio

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Pool
  • Gym
  • Parking available
  • Room service
  • Laundry

Explore the area

Map
50 Rue Matabiau, Toulouse, Haute-Garonne, 31000
  • Garonne
    8 min walk
  • Le Sukhothai
    1 min walk
  • Jeanne d'Arc Metro Station
    5 min walk
  • Toulouse (TLS-Blagnac)
    17 min drive

Room options

View all photos for Comfort Double Room

Premium bedding, free minibar, in-room safe, desk

Comfort Double Room

  • 215 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium Double Room (for 2 people)

Premium bedding, free minibar, in-room safe, desk

Premium Double Room (for 2 people)

  • 237 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Romantic Double Room

Premium bedding, free minibar, in-room safe, desk

Romantic Double Room

  • Sleeps 3
  • 1 Double Bed

View all photos for Privilege room for 3 people

Premium bedding, free minibar, in-room safe, desk

Privilege room for 3 people

  • 279 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Twin Room

Comfort Twin Room | Premium bedding, free minibar, in-room safe, desk

Comfort Twin Room

  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room

Family Room | Premium bedding, free minibar, in-room safe, desk

Family Room

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

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About this property

Hôtel Mermoz

4-star hotel in Toulouse City-Centre
This smoke-free hotel features a fitness center, a bar/lounge, and self parking. WiFi in public areas is free. Additionally, a seasonal outdoor pool, a business center, and concierge services are onsite.
Hôtel Mermoz offers 51 accommodations with free minibar items and espresso makers. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Hôtel Mermoz features a fitness center and a seasonal outdoor pool. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center.

Wireless Internet access is complimentary. This Art Deco hotel also offers a terrace, multilingual staff, and tour/ticket assistance. Limited onsite parking is offered on request (surcharge), and a car charging station is available.

Hôtel Mermoz is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:30 AM and on weekends between 8:00 AM and 11:00 AM.
Room service is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered self parking on site (EUR 15 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 16.50 per person
  • A bar/lounge

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom

More

  • 1 building
  • 4 floors
  • Art Deco architecture
  • Built in 1986
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
At check-in, guests must provide either a negative PCR COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 12 and up, and test must have been administered no more than 24 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 7 days prior to check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 13 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 16 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.60 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 16.50 per person
  • Covered self parking fee: EUR 15 per day (in/out privileges)
  • Pet fee: EUR 13 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 16 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Cashless transactions are available

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from April to October
Parking height restrictions apply
Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hôtel Mermoz
Jean Mermoz Hotel Toulouse
Privilège Hôtel Mermoz Toulouse
Privilège Hôtel Mermoz
Privilège Mermoz Toulouse
Privilège Mermoz
Hôtel Mermoz Hotel
Hôtel Mermoz Toulouse
Privilège Hôtel Mermoz
Hôtel Mermoz Hotel Toulouse

Hôtel Mermoz Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 173 out of 374 reviews" "
Rating 8 - Good. 161 out of 374 reviews" "
Rating 6 - Okay. 30 out of 374 reviews" "
Rating 4 - Poor. 5 out of 374 reviews" "
Rating 2 - Terrible. 5 out of 374 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

2/10 Terrible

LARISA

Stayed 1 night in Jul 2021

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kevin & Lynne
This is a lovely hotel a few minutes walk from the Airport bus stop at Jeanne d'Arc so easy and hassle free travel to the airport in 30 minutes. A great location means all the main sites and attractions are within walking distance but if you're not inclined the Metro is nearby, cheap and easy to navigate. We did not eat at the hotel but the rooms were clean with new towels every morning and the staff were friendly and attentive. Perfect for a long weekend.
Stayed 3 nights in Mar 2020

10/10 Excellent

Jenny, Sydney Australia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extremely friendly and helpful. Hotel had a very homely feel.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for the bus for the airport and central Toulouse
Stayed 1 night in Dec 2019

10/10 Excellent

shelene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near city centre
Nice hotel very friendly staff at reception. Rooms are comfy just fine for a couple of nights stay. We were but a short walk from the centre of town. Also handy was a supermarket right next door. Having a car park was handy as we couldn’t use train system because of strikes. I Would recommend this quaint hotel and yes would stay again.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
charged for water that was told was free
great stay, lovely room, pool was tiny. was told the minibar was free and unlimited, asked for more waters and then was charged for it at the end? so that is a big lie
Stayed 1 night in Dec 2019

6/10 Okay

Michael

Liked: Cleanliness, staff & service, room comfort
Not Bad but First Impression Wasn't Great
There was nothing particularly wrong with the room, although it was a bit smaller than i anticipated. The decor was a bit drab and the "view" was dreary but the essentials were ok. I will admit to being a little surprised that it was a 4 star; it seemed more a 3. However, what was not particularly great was the entrance: a dark tunnel ending in a creaking gate that required one to buzz for entrance - but hard to find the button in the dark. That was followed by three sets of stairs to haul your luggage up. In short, you initially feel like you have walked into a horror movie. Now, as I said, in the end it was reasonably ok and the staff - Miles in particular - were all great, but this property needs to put some work into creating a better first impression. Some renovations (apparently planned) would also help.
Stayed 2 nights in Nov 2019

8/10 Good

BP, Vancouver

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to metro. Gym was rather tired. Low ceiling with sharp corners...accident waiting to happen.
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, good parking available, area is near the historic section of the city. Staff is helpful, good breakfast.
Stayed 1 night in Oct 2019

8/10 Good

Paul

Liked: Staff & service
Hard to complain when it's a Hotels.com complimentary booking but the pictures of the hotel are very well taken. Pool area not as it looks and so the bar also. Rooms are tired and air con hardly comprehendable. On the plus side Miles on reception was delightful.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel near train station. Quiet. Friendly staff. The room was a little tight. The breakfast was top quality.
Stayed 1 night in Sep 2019

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff Good service Good security Near to center and all needs
Stayed 15 nights in Aug 2019

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
The hotel was well placed. It was comfortable and clean. The curtain in our room was torn. There was not always a non slip bath met left. As there are no eating facilities, apart from breakfast, I would suggest access to a microwave.
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

paul

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't be put off by the entrance
Nice hotel. Very reasonable price, conveniently situated.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location but still near centre close to railway station friendly staff
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Staff & service
Staff were friendly and helpful, rooms nice and tidy. Thankyou
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
bajo mantenimiento y nula promoción de las zonas de amenización. hotel más pensado solo para dormir dadas sus dimensiones
Stayed 5 nights in Aug 2019

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely cool oasis in a hot summer city. Kooky pool. Good location and unobtrusive staff.
Stayed 1 night in Jul 2019

8/10 Good

John

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was located within walking distance of everythijng that I wanted to see in Toulouse. It was clean and safe and the staff was very attentive and accommodating. The standard rooms are quite small though and I would want a larger room if I was staying for any longer than 1 night
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
Just learned expedia thinks i received a room upgrade and late check out. Was not informed of any of that and if that was the upgraded room i lower my rating to a 1. The biggest issue is that it reeks of penny pinching. The tv is pre-usb. The ac cant be adjusted. The rooms are scuffed. My shower nozzle didnt stick in place. The stopper popped out of the tub. My room was next to the elevator. You could hear it and music from the lobby. Lobby computer mouse didnt work. They were arguing with another customer over a 50E smell fee they were charging them. Room wasnt ready at stated deadline. One hour past. Manager didnt seem to be on site. Its just a place that makes you feel unimportant. The neighborhood is also bad. Stay closer to the river.
Stayed 2 nights in Jul 2019