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FirstName Toulouse

4.0 star property

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Reception
Exterior
Room, 1 Queen Bed | Premium bedding, pillowtop beds, in-room safe, desk
Deluxe Room, 2 Twin Beds | Premium bedding, pillowtop beds, in-room safe, desk
Point of interest

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • 24/7 front desk
  • Housekeeping
  • Room service
  • Gym

Explore the area

Map
84, allées Jean Jaurès, Toulouse, Haute-Garonne, 31000
  • Place Wilson
    ‪7 min walk‬
  • Place du Capitole
    ‪12 min walk‬
  • Basilica of Saint-Sernin
    ‪14 min walk‬
  • Toulouse (TLS-Blagnac)
    ‪18 min drive‬

Room options

View all photos for Deluxe Room, 2 Twin Beds

Deluxe Room, 2 Twin Beds | Premium bedding, pillowtop beds, in-room safe, desk

Deluxe Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 2 Double Beds

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Double Beds

  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed

View from room

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, pillowtop beds, in-room safe, desk

Deluxe Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About this property

FirstName Toulouse

4-star hotel in Toulouse City-Centre
This smoke-free hotel features 2 restaurants, a fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a 24-hour business center, and self parking. Change of towels is available on request.
FirstName Toulouse by Hyatt offers 125 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature premium bedding. A pillow menu is available. 48-inch LED televisions come with premium satellite channels. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a 24-hour business center and 8 meeting rooms.

A computer station is located on site and wired and wireless Internet access is complimentary. Event facilities measuring 5920 square feet (550 square meters) include conference space. This family-friendly hotel also offers a fitness center, a terrace, and an arcade/game room. Onsite parking is available (surcharge), along with a car charging station.

FirstName Toulouse by Hyatt is a smoke-free property.

Local cuisine breakfasts are available for a surcharge between 7:00 AM and 10:00 AM on weekdays.
Le Bada - This bistro specializes in local cuisine and serves breakfast, brunch, lunch, and dinner.
Isakaya - This theme restaurant specializes in local cuisine. Open select days.
Le Hub - Onsite tapas bar. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Self parking on site (EUR 25 per night)

Food and drink

  • Local cuisine breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 23 per person
  • 2 restaurants
  • A bar/lounge
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Isakaya
  • Le Bada
  • Le Hub

Things to do

  • Arcade/game room
  • Art gallery
  • Bicycle storage
  • Foosball table
  • Games
  • Gym
  • Piano
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's games
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 24-hour business center
  • 5,920 square feet of conference space
  • 8 meeting rooms
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 18 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 48-inch LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Meal delivery service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from December 9 2024 to May 19 2025 (dates subject to change):
  • Bar/Lounge(s)
  • Dining venue(s)
The property will be renovating from December 23 2024 to April 30 2025 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Dining venue(s)
  • Meeting facilities

Guests will have access to the following alternate facilities during the renovation:

  • Health club

Renovation work will only be conducted on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 26 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
5 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.60 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: approximately EUR 23 per person
  • Self parking fee: EUR 25 per night
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hôtel Pullman Centre
Hôtel Pullman Toulouse Centre
Hôtel Toulouse Centre
Pullman Toulouse Centre
Pullman Toulouse Centre Hotel
FirstName Toulouse Hotel
FirstName Toulouse Toulouse
FirstName Toulouse by Hyatt
Pullman Toulouse Centre Ramblas
FirstName Toulouse Hotel Toulouse

FirstName Toulouse Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 518 out of 862 reviews
Rating 8 - Good. 270 out of 862 reviews
Rating 6 - Okay. 50 out of 862 reviews
Rating 4 - Poor. 20 out of 862 reviews
Rating 2 - Terrible. 4 out of 862 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

David, Atlanta

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and cleanliness was excellent! Will stay there again
Stayed 3 nights in Jan 2025

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, country, staff, food, loved it.
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Kim

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A liitle too sparse for shopping and eating. But I am old.
Stayed 4 nights in Oct 2024

4/10 Poor

edy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The best thing about this hotel is the staff reception and restaurant staff are excellent. They are friendly and helpful. The one person I would single out is Guillame at reception. he was extremely helpful in helping with my issues with the room. I had changed rooms during both of my stays in the past 10 days because of the dirty carpet the first time and construction workers working directly above me the second. The carpets in the two rooms I was had really dirty carpets (maybe because of their age) and the bath tubes had mould around the edges. I acknowledge that the hotel is trying to do some renovation so maybe it will be better in the future for other guests.
Stayed 1 night in Sep 2024

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly and very helpful. Good location
Stayed 3 nights in Sep 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a city hotel, great service at the front desk. Very convenient for the train station.
Stayed 1 night in Aug 2024

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and excellent rooms
Stayed 2 nights in Aug 2024

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff. Great room. Easy parking
Stayed 2 nights in Aug 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for a quick look-see around the city.
Stayed 1 night in Aug 2024

10/10 Excellent

Raissa, Westmount

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff, especially Adrien, were very helpful and accommodating.
Stayed 2 nights in Aug 2024

10/10 Excellent

Renli

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in this hotel twice during this week's visit to Toulouse. I will stay here again if I come to Toulouse again.
Stayed 3 nights in Aug 2024

10/10 Excellent

Renli

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really like this hotel, it's in walking distance to important attractions. Hotel is very clean and nice. I had some sort of medical emergency and the front desk clerk Lorys was super helpful and caring. Help us find the right person to temporarily relive the symptom and later find a doctor nearby, be our interpreter in our communication due to we can't speak French, check on us periodically to see if we need any other help. I am so thankful that I stayed in Pullman hotel and had such a nice front desk personal to help me going through a difficult time. I will definitely stay here again and recommend others to stay in this hotel too.
Stayed 2 nights in Aug 2024

8/10 Good

William

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good experience despite construction work.

Hotel location facilities and internal condition were very good. The building was however scaffolded and the builders started work at around 10am causing noise and dirt. Fortunately we left the building at around that time so for us there was no great inconvenience.
Stayed 3 nights in Jul 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel!

Amazing hotel, the location is excellent right in the heart of Toulouse. Room was spacious and spotless. All of the hotel staff were brilliant and nothing was too much trouble for them. Cocktails in the hotel bar were lovely and would recommend the breakfast which is plentiful with great choice. Would highly recommend this hotel if you’re thinking of staying in Toulouse.
Stayed 3 nights in Jun 2024

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Shane

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jun 2024

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, property conditions & facilities
Staff got an average rating due to 2 conflicting ratings. The front desk check in and receptionist was excellent. In contrast the restaurant staff was quite poor. There was no one in the restaurant and when we sat down and started to order food, we were told we were not in the restaurant seating and had to move 15 feet over to a different table in a large empty room to qualify to order dinner. This was all while the staff was not very friendly. They charged high prices for what is probably the worst food in all my travelling. They must have had prepared meals in the back that they pawned off as freshly prepared. After telling us, two of the few dishes were no longer available, my daughter ordered one of the alternative entrées and was told they just sold the last one. We all had to order the same chicken dish, which had chicken breast, which literally was chicken paste due to how it was prepared or cooked it. It was inedible. Facilities were pretty good.
Stayed 1 night in Jun 2024

6/10 Okay

Raymundo

Traveled with partner
Disliked: Cleanliness
Room’s rug was dirty and made the room smelly. Bed only had one pillow and two shams and they were lumpy and badly beaten. Staff was ok. Not nasty but not extra friendly.
Stayed 1 night in Jun 2024

10/10 Excellent

Janna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a wonderful hotel. The service was fantastic! Toulouse was a beautiful new town for us to discover and the Pullman staff was delightful.
Stayed 7 nights in May 2024

10/10 Excellent

June

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Second visit

Check in was exceptionally friendly and informative. We had three rooms and everyone was very happy the bedrooms were spotless. We will return for sure.
Stayed 1 night in May 2024

8/10 Good

Ruth Hubbard Raser

Liked: Cleanliness, staff & service, property conditions & facilities
Was only there for two nights- all very straight forward. Breakfast was great with delicious options. Staff seemed not to know that Dining room would not open Sunday night. - eventually I had room service when dining room failed to open having been told first 6pm then 6:30 then 7pm Was expecting to have a puppy anyway on the second night and so didn’t change from room with damaged carpet(puppy did not contribute to damage) All went well. The lobby looks great this time around and I was very glad for convenience of Cathedral near by . Sorry not to have been able to shop in Toulouse (Sunday) as this was convenient to what I would have enjoyed and did enjoy from my longer trip, 6 years ago
Stayed 2 nights in May 2024

8/10 Good

Neil

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Lovely hotel but don't use the bar

Nice hotel with attentive reception staff. Annoyingly had to wait an hour for the rooms to be made up despite getting there at 6pm. Bar staff availability seemed to be a major problem. Despite being open there was never anyone around. Breakfast was very expensive at €32 per head even for kids so we went out every morning.
Stayed 3 nights in Mar 2024

10/10 Excellent

Thomas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel but had to wait for bar service!
Stayed 3 nights in Apr 2024