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Mercure Tours Centre Gare et Congrès

4.0 star property

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Photo gallery for Mercure Tours Centre Gare et Congrès

In-room safe, desk, soundproofing, iron/ironing board
Exterior
Family Room, Multiple Beds, Connecting Rooms (2 rooms close together) | In-room safe, desk, soundproofing, iron/ironing board
Exterior
Self parking (EUR 12 per night)

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Laundry
  • Housekeeping
  • Pet friendly
$88
includes taxes & fees
Nov 7 - Nov 8

Explore the area

View in a map
29, rue Edouard Vaillant, Tours, Indre-et-loire, 37000
  • Place, Parc des Expositions de Tours
    ‪17 min walk‬
  • Place, Saint-Gatien Cathedral
    ‪4 min drive‬
  • Place, Place Plumereau
    ‪7 min drive‬
  • Airport, Tours (TUF-Tours - Loire Valley)
    ‪7 min drive‬

Room options

View all photos for Family Room, 1 Double Bed with Sofa bed

Family Room, 1 Double Bed with Sofa bed | In-room safe, desk, soundproofing, iron/ironing board

Family Room, 1 Double Bed with Sofa bed

8.0 out of 10
Very good
(2 reviews)
  • 301 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Family Room, Multiple Beds, Connecting Rooms (2 rooms close together)

Family Room, Multiple Beds, Connecting Rooms (2 rooms close together) | In-room safe, desk, soundproofing, iron/ironing board

Family Room, Multiple Beds, Connecting Rooms (2 rooms close together)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 6
  • 1 Double Bed and 1 Twin Bed

View all photos for Privilege, Room, 1 King Bed with Sofa bed

Privilege, Room, 1 King Bed with Sofa bed | In-room safe, desk, soundproofing, iron/ironing board

Privilege, Room, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(1 review)
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 Queen Bed

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Queen Bed

Superior Room, 1 Double Bed

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 Double Bed

Superior Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

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Exterior
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  • Parking included
  • Free WiFi
4.7 out of 5, Exceptional, 704 reviews
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About this property

Mercure Tours Centre Gare et Congrès

4-star Tours hotel with bar/lounge
A bar/lounge, a business center, and a meeting room are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include self parking, dry cleaning, and laundry facilities. Housekeeping is available on request.
Mercure Tours Centre Gare et Congrès offers 92 air-conditioned accommodations with safes and complimentary bottled water. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested. Housekeeping is provided on request.

A computer station is located on site and wireless Internet access is complimentary. This 4-star property offers access to a business center and a meeting room. A bar/lounge is on site where guests can unwind with a drink. This business-friendly hotel also offers multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Onsite parking is available (surcharge).

Mercure Tours Centre Gare et Congrès is a smoke-free property.

Buffet breakfasts are available for a surcharge between 6:30 AM and 10:00 AM on weekdays.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Secured self parking on site (EUR 12 per night)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 18.50 per person
  • A bar/lounge

Things to do

  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 8 floors
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 4:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 8 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.75 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 18.50 per person
  • Secured self parking fee: EUR 12 per night
  • Pet fee: EUR 8 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Gare Tours Centre
Mercure Gare Hotel Tours Centre
Mercure Tours Centre
Mercure Tours Centre Gare
Tours Centre Gare
Accor Tours Centre Gare
Mercure Tours Centre Gare Hotel Tours
Mercure Tours Centre Gare Congrès Hotel
Mercure Gare Congrès Hotel
Mercure Tours Centre Gare Congrès
Mercure Gare Congrès
Mercure Tours Gare Et Congres
Mercure Tours Centre Gare et Congrès Hotel
Mercure Tours Centre Gare et Congrès Tours
Mercure Tours Centre Gare et Congrès Hotel Tours

Mercure Tours Centre Gare et Congrès Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 51 out of 219 reviews
Rating 8 - Good. 94 out of 219 reviews
Rating 6 - Okay. 41 out of 219 reviews
Rating 4 - Poor. 30 out of 219 reviews
Rating 2 - Terrible. 3 out of 219 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Ted

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was good. Clean room without any issues. Parking was the problem. Parking is overly complicated, and the ramp caused €2,300 damage to my BMW. The ramp is quite literally the width of my 5 series. The narrowest ramp I have seen in all of France. You would have thought I was trying to bring a Phantom through that ramp because it was nearly impossible not to scrape your car. If you have a small European car, there is no issue, but if you have a larger car, you should absolutely avoid parking at this location. I absolutely regret staying there and parking there. The hotel itself is fine, but the parking situation should be avoided. Park elsewhere and walk there or take an Uber. Stay was nice and finding the location was easy enough.
Stayed 1 night in Apr 2025

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Value for money hotel, but in scruffy area of Tours, but easy walking distance to town.
Stayed 1 night in Aug 2024

8/10 Good

Abdul Wahid

Liked: Staff & service
Disliked: Room comfort
Stayed 7 nights in Jul 2024

8/10 Good

Abdul Wahid

Traveled with family
Liked: Cleanliness, staff & service
Over all it was great staff friendly, service was good but Air-conditions were old and in good condition, not cooling the rooms, showers needed to be replaced with new ones.
Stayed 6 nights in Jul 2024

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent stop over. Pet friendly and with parking.

Good stop over Hotel for night in Tours. Easy to get to and walk round sites.
Stayed 1 night in Jan 2024

6/10 Okay

Suzie

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room was spacious, the bed was very comfortable. Only down side was the breakfast it was good but I felt like it could have better options for children there was no hot water to make a tea nor for milk for my baby.
Stayed 1 night in Sep 2023

10/10 Excellent

Francisco, London

Stayed 1 night in Aug 2023

4/10 Poor

Teresa

Stayed 1 night in Sep 2022

10/10 Excellent

Kristine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sous-terrain parking was badly organized as we had to wait & phone ourselves on the spot, parking was badly indicated onsite. The rest of our stay was perfect !
Stayed 1 night in May 2021

10/10 Excellent

Cecile

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good location

Very good location a few minutes walk from the station. There is no restaurant at the hotel but there is a restaurant opposte the hotel and lots of other options close by. The room was very large and comfortable. The heating is either on or off so that was my only slight complaint. Breakfast was excellent with a large choice. All the staff are friendly and helpful.
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Connected rooms but in small space felt like doors after doors. Sink was clogged so I had to ask front desk to fix it. One of the Half glass wall on tub in the bathroom was half off of the track resulting water leak on the floor
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

2/10 Terrible

John-DAVIS, Tours centre

Liked: Cleanliness
Disliked: Staff & service, amenities
After a very long journey we ended up at your Mercure Hotel in north Tours ,as we had a long journey we asked if we could stay at this hotel not the one in the centre of Tours a very abrupt receptionist said we couldn't she was as unhelpful as could be ,, we offered to pay more, rather than move ,she said she had rooms but this was not possible ,I asked if she could ring the other Mercure but she said she couldn't She then told us that the other Mercure was only 10 mins away ,I explained I did not have any directions and our sat nav was not showing your centre hotel . In her broken English we then attempted to find the other hotel . We did ALL in our power to find the centre hotel and asked many people walking about . Please believe me it took over an hour to find the hotel ,then I was directed around the back of the hotel ,past 3 metal gates and barriers to park .as i had recently had health problems I asked reception to help with my bags, she said she could not and there was no one available. I finally got into my room 1 i/2 hours after leaving your other hotel . Compared to the first hotel this centre one was terrible NO RESTAURANT,NO NICE FACILITIES SUCH AS A SWIMMING POOL ,NO PROPER BAR TO SIT AND HAVE A DRINK ,iT WAS A POOR EXCUSE FOR A MERCURE HOTEL. I have stayed at mercure hotels for pleasure and business for quite a good few years ,I have never complained before ,but this was as bad as it gets. Your staff could not have cared less. I hope you take notice of this .
Stayed 1 night in Jul 2019

4/10 Poor

Betty

Liked: Cleanliness
Disliked: Room comfort

Disappointed in Tours

The room was very hot. The air conditioning was not working properly. We were given a fan that did little to improve conditions, but it was better than nothing. Coffee machine was in need of cleaning.
Stayed 4 nights in May 2019

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities

One night in Tours

Good place to stop over en route south.
Stayed 1 night in Aug 2018

10/10 Excellent

Piotr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very convenient location

An overnight stay on our way from Bordeax. Hotel very conveniently located (slightly complicated parking arrangements but nothing major). Close to town centre, close to the main rail station. Really nothing to complain about. Recommend.
Stayed 1 night in Aug 2018

6/10 Okay

Peter

Liked: Cleanliness, staff & service

Nice place but ancient air conditioning...

Nice location. Friendly service. Air conditioning poor and it was hot. This hotel chain is usually a great place to stay along the Loire Valley
Stayed 1 night in Jul 2018

8/10 Good

Bill, Bexhill, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Good size rooms, we had a double with a very large king size. Comfortable and clean.
Stayed 1 night in Jul 2018

4/10 Poor

PY, Canada

Liked: Staff & service

Hotel next to railway station

Difficult to know why this hotel is classified four stars. Room is spacious, clean. functional, but nothing more. The room was overheated, but no thermostat to adjust temperature (only option to open the window!). On the other hand, the two mornings I was there, water in shower was barely lukewarm! Very good breakfast and staff was quite pleasant.
Stayed 2 nights in Mar 2018

10/10 Excellent

darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in France

Great room and comfort. Service in bar was not good initially seemed to take along time going back and forth to bar. In the end the 15 minutes I had for the drink was lost so had nothing.
Stayed 1 night in Sep 2017

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

As you'd expect from a Mercure, + than most

As you'd expect from a Mercure, better than an Ibis, more roomy and better quality. Quiet and exactly what I needed to recharge. It's not fancy or boutique, but sometimes it's nice to know what to expect and get exactly that - no surpirses. That's why I like them for business trips.
Stayed 1 night in May 2017

6/10 Okay

Pedro

Liked: Cleanliness, room comfort
Wifi internet very bad connection

8/10 Good

Rod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A breath of fresh air in a polluted area.

In one way, it was reasonably convenient to the railway station - BUT you could not say that the local area is great for walking. It might be IF there were not so many smokers, who make it difficult to breathe & make the paths untidy by dropping their butts ( we are not talking hundreds & thousands - try Millions). Should we also mention the dog's poo regularly on the footpath? - no street cleaner seen in our 3 nights there. The highlight of our stay was the service given at the front counter on our arrival; and witnessing the waitress servicing the breakfast area each morning - easily the most efficient we came across on our entire trip.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort

.

The hotel itself was good with good spacious rooms but the air con didn't work at all to the point where you needed the window open but then you have to deal with the noise of the trains! Apart from this the stay was good.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities