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Laurel Valley Mountain Retreat

2.0 star property

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Photo gallery for Laurel Valley Mountain Retreat

Royal Studio Suite, 1 King Bed, Mountain View | Terrace/patio
Interior
Interior
Exclusive Cabin, 1 King Bed with Sofa bed, Kitchen, Mountain View | Free WiFi, bed sheets
Executive Chalet, 2 Bedrooms, Kitchen, Mountain View | Private kitchen | Coffee/tea maker

Reviews

7.8 out of 10
Good

Popular amenities

  • Air conditioning
  • Free WiFi
  • Parking included

Explore the area

Map
220 Winterberry Ln, Townsend, TN, 37882
  • Laurel Valley Golf Course
    ‪10 min walk‬
  • The Little River Railroad and Lumber Company Museum
    ‪8 min drive‬
  • Tuckaleechee Caverns
    ‪9 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪31 min drive‬

Room options

View all photos for Superior Studio Suite, 1 Queen Bed

Superior Studio Suite, 1 Queen Bed | Free WiFi, bed sheets

Superior Studio Suite, 1 Queen Bed

  • Water view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Royal Studio Suite, 1 King Bed, Mountain View

Royal Studio Suite, 1 King Bed, Mountain View | Living area | 32-inch Smart TV with cable channels

Royal Studio Suite, 1 King Bed, Mountain View

  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Studio Suite, 1 King Bed, Mountain View

Luxury Studio Suite, 1 King Bed, Mountain View | Free WiFi, bed sheets

Luxury Studio Suite, 1 King Bed, Mountain View

  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Romantic Studio Suite, 1 King Bed, Mountain View

Romantic Studio Suite, 1 King Bed, Mountain View | Free WiFi, bed sheets

Romantic Studio Suite, 1 King Bed, Mountain View

  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Mountain View

Deluxe Studio Suite, 1 King Bed with Sofa bed, Mountain View | Free WiFi, bed sheets

Deluxe Studio Suite, 1 King Bed with Sofa bed, Mountain View

  • Mountain view
  • Sleeps 2
  • 1 King Bed and 1 King Sofa Bed

View all photos for Executive Chalet, 2 Bedrooms, Kitchen, Mountain View

Executive Chalet, 2 Bedrooms, Kitchen, Mountain View | Free WiFi, bed sheets

Executive Chalet, 2 Bedrooms, Kitchen, Mountain View

  • Mountain view
  • Sleeps 6
  • 1 King Bed and 2 King Sofa Beds

View all photos for Executive Studio Suite, 1 King Bed, Mountain View

Executive Studio Suite, 1 King Bed, Mountain View | Free WiFi, bed sheets

Executive Studio Suite, 1 King Bed, Mountain View

  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio Suite, 1 Queen Bed

Deluxe Studio Suite, 1 Queen Bed | Free WiFi, bed sheets

Deluxe Studio Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Presidential Studio Suite, 1 King Bed with Sofa bed, Mountain View

Presidential Studio Suite, 1 King Bed with Sofa bed, Mountain View | Free WiFi, bed sheets

Presidential Studio Suite, 1 King Bed with Sofa bed, Mountain View

  • Mountain view
  • Sleeps 2
  • 1 King Bed and 1 King Sofa Bed

View all photos for Elite Studio Suite, 1 King Bed with Sofa bed, Mountain View

Elite Studio Suite, 1 King Bed with Sofa bed, Mountain View | Free WiFi, bed sheets

Elite Studio Suite, 1 King Bed with Sofa bed, Mountain View

  • Mountain view
  • Sleeps 2
  • 1 King Bed and 1 King Sofa Bed

View all photos for Exclusive Cabin, 1 King Bed with Sofa bed, Kitchen, Mountain View

Free WiFi, bed sheets

Exclusive Cabin, 1 King Bed with Sofa bed, Kitchen, Mountain View

  • Mountain view
  • Sleeps 2
  • 1 King Bed and 1 King Sofa Bed

View all photos for Honeymoon Studio Suite, 1 Queen Bed

Honeymoon Studio Suite, 1 Queen Bed | Free WiFi, bed sheets

Honeymoon Studio Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Studio Suite, 1 King Bed, Mountain View

Traditional Studio Suite, 1 King Bed, Mountain View | Free WiFi, bed sheets

Traditional Studio Suite, 1 King Bed, Mountain View

  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Studio Suite, 1 King Bed with Sofa bed, Mountain View

Grand Studio Suite, 1 King Bed with Sofa bed, Mountain View | Free WiFi, bed sheets

Grand Studio Suite, 1 King Bed with Sofa bed, Mountain View

  • Mountain view
  • Sleeps 2
  • 1 King Bed and 1 King Sofa Bed

Similar properties

Front of property

Tremont Lodge & Resort

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.3 out of 5, Excellent, (302)
The price is $96
per night
$110 total
includes taxes & fees
Mar 3 - Mar 4
Tremont Lodge & Resort

About this property

Laurel Valley Mountain Retreat

Townsend hotel with free in-room WiFi
This hotel features free self parking.
Laurel Valley Mountain Retreat offers 14 air-conditioned accommodations with coffee/tea makers and complimentary toiletries. 32-inch Smart televisions come with cable channels.

Bathrooms include bathtubs or showers with deep soaking bathtubs. This Townsend hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 100+ Mbps (good for 1–2 people or up to 6 devices).

Complimentary secured self parking is available on site.

Laurel Valley Mountain Retreat has designated areas for smoking.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Parking and transportation

  • Free secured self parking on site

Conveniences

  • Virtual front desk

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • 2 private bathrooms
  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Heating

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 25

Check-out

Check-out before 10:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email 24 hours before arrival with check-in instructions and smart lock details; access will be through a private entrance
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests

Access methods

Private entrance, smart lock

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators

Property is also known as

Laurel Valley Mountain Retreat Hotel
Laurel Valley Mountain Retreat Townsend
Laurel Valley Mountain Retreat Hotel Townsend

Laurel Valley Mountain Retreat Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 14 out of 39 reviews
Rating 8 - Good. 13 out of 39 reviews
Rating 6 - Okay. 7 out of 39 reviews
Rating 4 - Poor. 2 out of 39 reviews
Rating 2 - Terrible. 3 out of 39 reviews

8.4/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

lloyd

Stayed 1 night in Nov 2024

2/10 Terrible

JAMES

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just don’t do it
We booked the honeymoon suite specifically for the soaking tub. It was pouring rain on our drive to this place. On our way up we got a message about bringing your own water because you can’t drink their water and bring food - which we had. One of either and hadn’t eaten dinner. Also how to get in as there are no staff on site. Which means they give u a digital code then u have to use your thumb print (which I don’t like- none of your business what my thumb print is!) We get to our room - barely as there is no light inside the building and stairs to a narrow hall. There was 1 other person staying and of course had to be across the hall from our room. Use the digital code and thumb print Lalique again to get into the room only to find a very small room - NOT the honeymoon suite. NO soaking tub! Not to mention this place gives of vibes of every murder movie I’ve ever seen. We did arrive in the evening but it was creepy. We called hotels.com to try and get a refund as it wasn’t the room we paid for and didn’t know we needed food and water, again it was pouring rain, we had a rental car and the windshield wipers weren’t great and the road to this place is 2 land, windy and DARK. We ere places on hold while they contacted the hotel. They came back saying the hotel denied our refund request. I called the hotel direct and was told by the lady I spoke to she would talk to the manager as we had just booked the room 1 hour prior and never heard back.
Stayed 1 night in Sep 2024

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room
It was amazing place. I would definitely stay again. It had everything you needed. Loved how historical it was.
Stayed 1 night in Nov 2024

6/10 Okay

Erin

Traveled with partner
Disliked: Property conditions & facilities
The property could use a good sprucing up. I understand it is in the woods but it needs cleaning up, the pictures on Expedia look nothing like what I saw. In my room it seems the shower was an afterthought, a shower head sticking out of the wall over the jacuzzi. A shower mat would be a good idea as I almost fell while showering.
Stayed 1 night in Oct 2024

8/10 Good

Samantha

Stayed 2 nights in Sep 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room! Very clean and quiet. I will definitely be back!
Stayed 1 night in Sep 2024

6/10 Okay

Carol

Liked: Cleanliness
Disliked: Property conditions & facilities
I liked the room, but it was very difficult to plug in devices for recharging. I was never able to figure out how to watch the TV. There was a prompt response to a text I sent. The balcony was quite nice. Thankfully it looked out on a lovely mountain side. This was fortunate since the curtains would not close.
Stayed 2 nights in Sep 2024

4/10 Poor

Stacy

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Only the deck view and dining area were exactly like pictures. We were excited to go, but when we got there it was nothing like we expected. It was a creaky building, took a few minutes to figure out how to get into it. Had to call and they didn’t seem like they wanted to help. The bed was extremely high off the ground and had trouble getting into it. There was hardly any water pressure. I paid extra for a room because it was supposed to have a Mountain View and it really didn’t. It was pretty clean besides a few bugs which is normal for the area.
Stayed 1 night in Sep 2024

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Had the entire building to myself, not even any staff, in a colonial-style building with charm. Very quiet, beautiful views from chairs on balcony.
Stayed 2 nights in Sep 2024

8/10 Good

Kim

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
The place was in a beautiful setting. Decorated superbly. Loved the themed doors and rooms. Difficult for many guest to use the locks. We helped one couple how to use the light in room. People would leave the main door ajar. And also saw/smelled guest smoking dope on grounds. A person just needs to be there.
Stayed 2 nights in Sep 2024

10/10 Excellent

Shawn

Stayed 2 nights in Aug 2024

10/10 Excellent

Cullum

Stayed 1 night in Aug 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Richard

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Demarkus

Business traveler
Liked: Staff & service
Disliked: Cleanliness, room comfort
My stay
The cabin had a beautiful view but, it had used tampons in the trash with a horrible smell, the pillows had pins in it that stabbed you every time you moved, and the TV had damage.
Stayed 1 night in Aug 2024

10/10 Excellent

Adrain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view from the Lucy Morgan suite!! Very clean!! Secluded with an overlook deck in the fourth floor. Beautifully decorated lobby(first floor). Gorgeous Koi pond. Steep stairs and no elevator. No staff on property; however, I did call when I first got there to make sure I was in the right place as there are no signs or anything. They were very nice and allowed me early check-in. I would stay here again!!
Stayed 4 nights in Jul 2024

8/10 Good

Ginger

Liked: Cleanliness
Shower pressure was terrible and ir took a ver long time to get any hot water. We did get to see a bear.
Stayed 1 night in Jul 2024

10/10 Excellent

Leroy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent view of the mountains.
Stayed 3 nights in Jul 2024

8/10 Good

Garland

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except no hot water on first night.
Stayed 1 night in Jul 2024

6/10 Okay

Mary

Traveled with partner
Disliked: Amenities
Check-in was a problem since it is a remote check-in and the follow-up email with check-in instructions was not sent. We called a number and got voicemail, and someone had to call us back and then texted instructions. Keyless entry to our room quit working and we had to again contact someone and wait 20 minutes to receive alternate instructions for room entry. This is a beautiful property and fabulous facility that is quickly going into disrepair. Our room (Lucy Logan) had a broken fire extinguisher, water stains on the ceiling from leaks, a broken jacuzzi when it was advertised as a jacuzzi suite, ick satins going down the wall by the nightstand, room with a view but curtains that were inoperable, dirty curtains adjacent to the bathroom sink, dirty coffee cups, limited coffee service (no cream? no alternative sweeteners) and much more. Other guests indicated that their rooms were in a similar state. It is a super convenient location to Townsend and the Cades Cove entrance to the Smoky Mountains!
Stayed 2 nights in Jun 2024

6/10 Okay

Tanya

Liked: Room comfort
Disliked: Staff & service
Lost in Townsend
The room was extremely hard to find. Did not recieve any info in advance on how to check in, where the room was. Was not informed on the steep path to get to the room. We are old and it was very dangerous. I had to call managment as were trying to find were we park, were the room was and to get a code. After an hour of walking in the mountains. We found a room, wrong one, tried again. Room had no coffee cups for the coffee maker, asked for 1 and they said it was coming. Nope. Asked for ice, there was an ice bucket. Nope. A small frig was frozen solid. No plates or paper towels. Couch was placed so close to tv it was like front row in theater. Needed to be cleaned, spider webs everywhere. Wont be back
Stayed 1 night in Jul 2024

8/10 Good

Michele

Traveled with partner
Liked: Cleanliness
Loved the quiet area. Rooms were nice. Only a few minor details that could be better. We only had 3 washcloths for 3 days. 2 for bathing and 1 for face. Daily wash cloths would have been nice. Not everyone has tv packages with passwords. We were limited in viewing. It also cut off the program and the sound was up and down. Would still return though.
Stayed 2 nights in Jul 2024

6/10 Okay

Patrick

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Broken AC made for a sweltering sleepless night
We would have appreciated being told that the air conditioning either doesn’t work, or in any case doesn’t cool the room, this being July in Tennessee. It was no less than 80 degrees at 1am and didn’t cool off until probably 4am. Brutal sleeping conditions. My wife and I barely slept because of it. It’s a great location and cool building. Hard to rate service when there none to speak of. I have no issue with that aspect. You’re given a code to access the main door and the room door. But we only saw fellow guests, never a worker. Nice other than the brutal, humid temps inside the room and at night. I would guess the AC is broken, nice it made noises all night. I would also guess the owner knows this, because it was on full blast when we got there, indicating they tried to cool it because they knew the issue. The rental agreement you have to sign absolves them of trouble with such things. Sucks. Nice place, but we spent a good chunk of change, and if I knew then what I do now you couldn’t have paid me to stay there.
Stayed 1 night in Jul 2024

10/10 Excellent

Michele

Traveled with partner
Liked: Amenities
Love the remote and quiet location. I love the hardwood floors.
Stayed 1 night in Jul 2024

8/10 Good

Christian

Stayed 1 night in Jun 2024