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City Oasis Inn Townsville, SureStay Collection by BW

4.0 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for City Oasis Inn Townsville, SureStay Collection by BW

Outdoor pool, sun loungers
Executive Kitchenette | Private kitchenette | Fridge, coffee/tea maker, electric kettle
Executive Apartment, 1 Queen Bed | Room amenity
Executive Kitchenette | Private kitchen | Fridge, coffee/tea maker, electric kettle
Executive Kitchenette | In-room safe, desk, laptop workspace, blackout drapes

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Parking available
  • Bar
  • Hot Tub
  • Breakfast available

Explore the area

Map
143 Wills Street, Townsville, QLD, 4810
  • Castle Hill
    ‪8 min walk‬
  • The Strand Beach
    ‪11 min walk‬
  • Strand Waterpark
    ‪14 min walk‬
  • Townsville, QLD (TSV)
    ‪13 min drive‬

Room options

View all photos for Family Room

Family Room | In-room safe, desk, laptop workspace, blackout drapes

Family Room

  • Sleeps 6
  • 2 Queen Beds and 1 Twin Bunk Bed

View all photos for Executive Apartment, 1 Queen Bed

Executive Apartment, 1 Queen Bed | In-room safe, desk, laptop workspace, blackout drapes

Executive Apartment, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Standard Room | In-room safe, desk, laptop workspace, blackout drapes

Standard Room

  • 108 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Kitchenette

Executive Kitchenette | In-room safe, desk, laptop workspace, blackout drapes

Executive Kitchenette

  • 312 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed | In-room safe, desk, laptop workspace, blackout drapes

Executive Room, 1 Queen Bed

  • 279 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

In-room safe, desk, laptop workspace, blackout drapes

Standard Twin Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room

In-room safe, desk, laptop workspace, blackout drapes

Family Room

  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Family Room

In-room safe, desk, laptop workspace, blackout drapes

Family Room

  • Sleeps 6
  • 1 Double Bed and 2 Twin Bunk Beds

View all photos for Standard Apartment

In-room safe, desk, laptop workspace, blackout drapes

Standard Apartment

  • Sleeps 8
  • 2 Queen Beds, 2 Large Twin Beds and 2 Twin Beds

View all photos for Traditional Cottage

Traditional Cottage | In-room safe, desk, laptop workspace, blackout drapes

Traditional Cottage

  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Room, Multiple Beds (Pet Friendly)

Standard Room, Multiple Beds (Pet Friendly) | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, Multiple Beds (Pet Friendly)

  • 129 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Similar properties

Exterior

Madison Plaza Townsville

Free WiFi
Air conditioning
Laundry
Extra beds/cribs
3.6 out of 5, Good, (1006)
The price is $51
per night
$56 total
includes taxes & fees
Feb 16 - Feb 17
Madison Plaza Townsville

About this property

City Oasis Inn Townsville, SureStay Collection by BW

4-star Townsville hotel walkable to Castle Hill
Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a coffee shop/cafe, and a spa tub are onsite.
City Oasis Inn Townsville, SureStay Collection by BW offers 42 air-conditioned accommodations with safes and hair dryers. This Townsville hotel provides complimentary wireless Internet access. Refrigerators and coffee/tea makers are provided. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.
An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Children under 16 years old are not allowed in the swimming pool or spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, City Oasis Inn Townsville, SureStay Collection by BW provides a spa tub and a fitness center. The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

A business center is on site at this 4-star property. This business-friendly hotel also offers barbecue grills, tour/ticket assistance, and a garden. Onsite self parking is complimentary.

City Oasis Inn Townsville, SureStay Collection by BW is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge between 7:00 AM and 9:30 AM on weekdays.
Sidewalk Cafe & Bar - This restaurant serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Extended parking on site (AUD 7.50 per night)

Food and drink

  • Weekday cooked-to-order breakfast available 7:00 AM to 9:30 AM for a fee: AUD 8 to 25 for adults and AUD 5 to 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Sidewalk Cafe & Bar

Things to do

  • Gym
  • Outdoor pool
  • Playground
  • Spa tub

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 3 buildings
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • HDTV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: noon; Check-in end time: 6:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open Monday - Friday (8:30 AM - 6:00 PM) and Saturday - Sunday (9:00 AM - 5:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Sunday and Saturday:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 33 per night
Cribs (infant beds) are available for AUD 25 per night

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 8 to 25 for adults, and AUD 5 to 25 for children
  • Extended parking fee: AUD 7.5 per night
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 25 per night
  • Rollaway bed fee: AUD 33 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
Children under 16 years old are not allowed in the swimming pool or spa tub without adult supervision

Property is also known as

City Oasis Inn
City Oasis Inn Townsville
City Oasis Townsville
City Oasis
City Oasis Hotel
City Oasis Inn
City Oasis Inn Townsville, SureStay Collection by BW Hotel
City Oasis Inn Townsville, SureStay Collection by BW Townsville

City Oasis Inn Townsville, SureStay Collection by BW Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 220 out of 496 reviews" "
Rating 8 - Good. 216 out of 496 reviews" "
Rating 6 - Okay. 39 out of 496 reviews" "
Rating 4 - Poor. 16 out of 496 reviews" "
Rating 2 - Terrible. 5 out of 496 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Badraa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Rachel

The pool and BBQ area was so relaxing 😌
Stayed 2 nights in Oct 2024

10/10 Excellent

Catherina

Liked: Cleanliness, staff & service, property conditions & facilities
Saving grace.
The room was quite cramps, mostly due to the fact that there was a small double bed and one single bed, if 3 people were staying there I can’t imagine how crampt it would be, the bathroom was laid out well, shower heat was difficult to control, the pool area was nice and the laundry area was great. Saving grace: the staff were really nice.
Stayed 2 nights in Oct 2024

10/10 Excellent

Shaun

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having pondered over several accomodation establishments on the net, I settled on The City Oasis Inn from the reviews of previous patrons. And I wasn't disappointed. Very friendly and helpful staff, a room that was freshly decorated, modern, spotlessly clean and quiet - with well insulated walls. Modern air con and not the noisy old type meant less noise too. Coupled with a super comfy bed and pillows made my stay in Townsville all the better. So much so, that I extended my stay by several days, predominantly because the room was so good, giving me more opportunity to explore Townsville. The location is an easy walk to both the CBD with its wealth of bars, shops and eateries, and the fabulous Strand for the lazy days by the beach.
Stayed 3 nights in Oct 2024

8/10 Good

carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful and very helpful.
Stayed 7 nights in Sep 2024

10/10 Excellent

Brett

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big fan of almost everything. Got me in at midnight when another placed valued me. The shower was a bit cramped but if that's my biggest drama in life, I'm set. Thanks guy.
Stayed 2 nights in Sep 2024

10/10 Excellent

Katie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Aug 2024

10/10 Excellent

Peita

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartment was good…just what I was after
Stayed 3 nights in Aug 2024

8/10 Good

Helen

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Nice clean quiet
Stayed 1 night in Jul 2024

10/10 Excellent

Lindsey

Stayed 1 night in Jul 2024

10/10 Excellent

Lewis

Stayed 1 night in Jul 2024

10/10 Excellent

Tony

Stayed 2 nights in Jul 2024

8/10 Good

Kris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 4 nights in Jul 2024

6/10 Okay

DARRIN

Liked: Staff & service
-
Stayed 5 nights in Jul 2024

10/10 Excellent

Rowena

Traveled with partner
Liked: Cleanliness, staff & service
Arrived earlier than expected. Room was ready and staff couldn't have been more helpful. Facilities are a bit dated but the location is conveniently located to the stadium.
Stayed 1 night in Jul 2024

8/10 Good

Hoi Yam

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very understanding and friendly. I was upgraded to an executive suite with a kitchen, because i stayed for three weeks for work. Very meticulous housekeeping service. Apart from a couple of days with noises from neighboring guests, it was generally very quiet. The only disadvantage is the absence of a lift. I struggled a little to move my luggage up and down the flights of stairs.
Stayed 21 nights in Jun 2024

10/10 Excellent

Ian, Bald Knob

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night with our little dog but the unit was clean and airy. There were lawn areas which were private where we could play ball with the dog. Management and staff were very helpful. We will stay there again.....
Stayed 1 night in Jun 2024

8/10 Good

Neville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Jun 2024

10/10 Excellent

Domenico

Traveled with partner
Very nice place just a stroll down to the city we already been so many times and is a such good place
Stayed 2 nights in May 2024

10/10 Excellent

Stuart

Great place to stay
Stayed 1 night in May 2024

4/10 Poor

Abhilash Pottayath

Disliked: Staff & service
Hi No service or staff seen around weekend
Stayed 3 nights in Apr 2024