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Grand Hotel and Apartments Townsville

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Hotel and Apartments Townsville

Front of property
Sports facility
Premium bedding, minibar, in-room safe, desk
Reception
Outdoor pool, pool umbrellas, sun loungers

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
  • Parking available
  • Gym
  • Air conditioning
  • Laundry
  • Free WiFi

Explore the area

Map
8-10 Palmer Street, South Townsville, QLD, 4810
  • Museum of Tropical Queensland
    10 min walk
  • Queensland Country Bank Stadium
    12 min walk
  • Castle Hill
    14 min walk
  • Townsville, QLD (TSV)
    16 min drive

Room options

View all photos for Two Bedroom Apartment - Eco Green Stay

Premium bedding, minibar, in-room safe, desk

Two Bedroom Apartment - Eco Green Stay

  • 915 sq ft
  • Sleeps 6
  • 2 King Beds OR 1 Double Sofa Bed

View all photos for Premier One Bedroom Apartment

Premium bedding, minibar, in-room safe, desk

Premier One Bedroom Apartment

  • 560 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premier King Room

Premium bedding, minibar, in-room safe, desk

Premier King Room

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Stadium View King Room - Eco Green Stay

Premium bedding, minibar, in-room safe, desk

Stadium View King Room - Eco Green Stay

  • Sleeps 2
  • 1 King Bed

View all photos for Premier One Bedroom Apartment - Eco Green Stay

Premium bedding, minibar, in-room safe, desk

Premier One Bedroom Apartment - Eco Green Stay

  • Sleeps 2
  • 1 King Bed

View all photos for Stadium View King Room

Premium bedding, minibar, in-room safe, desk

Stadium View King Room

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior One Bedroom Apartment - Eco Green Stay

Premium bedding, minibar, in-room safe, desk

Superior One Bedroom Apartment - Eco Green Stay

  • 570 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior One Bedroom Apartment (King and Sofa)

Premium bedding, minibar, in-room safe, desk

Superior One Bedroom Apartment (King and Sofa)

  • 570 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room - Eco Green Stay

Premium bedding, minibar, in-room safe, desk

Superior Room - Eco Green Stay

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Stadium View 1 Bedroom Apartment - Eco Green Stay

Premium bedding, minibar, in-room safe, desk

Stadium View 1 Bedroom Apartment - Eco Green Stay

  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Apartment

Premium bedding, minibar, in-room safe, desk

Two Bedroom Apartment

  • 915 sq ft
  • Sleeps 6
  • 2 King Beds OR 2 King Beds and 1 Double Sofa Bed

View all photos for Superior Room

Premium bedding, minibar, in-room safe, desk

Superior Room

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premier King Room - Eco Green Stay

Premium bedding, minibar, in-room safe, desk

Premier King Room - Eco Green Stay

  • Sleeps 2
  • 1 King Bed

View all photos for Stadium View 1 Bedroom Apartment

Premium bedding, minibar, in-room safe, desk

Stadium View 1 Bedroom Apartment

  • 570 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior One Bedroom Apartment (king and sofa) - Eco Green Stay

Premium bedding, minibar, in-room safe, desk

Superior One Bedroom Apartment (king and sofa) - Eco Green Stay

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior One Bedroom Apartment

Premium bedding, minibar, in-room safe, desk

Superior One Bedroom Apartment

  • 570 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Hotel Grand Chancellor Townsville

Pool
Free WiFi
Restaurant
Air conditioning
4.3 out of 5, Excellent, (1030)
The price is $112
per night
$123 total
includes taxes & fees
Dec 11 - Dec 12
Hotel Grand Chancellor Townsville

About this property

Grand Hotel and Apartments Townsville

4.5-star hotel in South Townsville
This smoke-free hotel features an outdoor pool, a fitness center, and self parking. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite. Weekly housekeeping is available.
Grand Hotel and Apartments Townsville offers 106 accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. Televisions come with premium digital channels and pay movies. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.

This Townsville hotel provides complimentary wired Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and coffee/tea makers. Housekeeping is provided weekly.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Grand Hotel and Apartments Townsville features an outdoor pool and a fitness center. Wireless Internet access is complimentary. This luxury hotel also offers tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Grand Hotel and Apartments Townsville is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Secured self parking on site (AUD 15 per night)
  • Limited onsite parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free crib
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • iPod dock
  • Pay movies
  • TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:30 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The property charges 1.5 percent for credit card payments
The front desk is open daily from 8:00 AM - 6:00 PM
Front desk staffed during limited hours
For more details, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 30.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Secured self parking fee: AUD 15 per night
  • Rollaway bed fee: AUD 30.0 per day
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children under 18 years old must be accompanied by their parents or guardians.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Grand Hotel Townsville
Grand Townsville
Townsville Grand Hotel
Grand Hotel Apartments Townsville
Grand Apartments Townsville
Grand Hotel and Apartments Townsville Hotel
Grand Hotel and Apartments Townsville South Townsville
Grand Hotel and Apartments Townsville Hotel South Townsville

Grand Hotel and Apartments Townsville Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 578 out of 1026 reviews" "
Rating 8 - Good. 318 out of 1026 reviews" "
Rating 6 - Okay. 80 out of 1026 reviews" "
Rating 4 - Poor. 28 out of 1026 reviews" "
Rating 2 - Terrible. 22 out of 1026 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Glenda

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a lady, I didn’t like being put in a room on the first floor. Generally, it is not a best practice for safety reasons. I recommend a floor between 3 and 5. Also, there was no way to bolt lock the door, which is another safety issue.
Stayed 2 nights in Aug 2024

10/10 Excellent

Robert, Cairns

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay would love to come back again soon cheers
Stayed 3 nights in Aug 2024

8/10 Good

Lexie

Stayed 2 nights in Jul 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Very clean. Plenty of places to eat within walking distance. Easy walk into city centre.
Stayed 4 nights in Aug 2024

10/10 Excellent

Kalani

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family very much enjoyed our stay at The Grand. It was clean, well laid out and very comfortable. Only issue we had was the microwave was a bit temperamental. I would definitely stay again though and recommend it to family and friends.
Stayed 1 night in Aug 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Joseph

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Toilet tiles damaged with sharp edges around the floor to wall height . Toilet suite has large half push button and the same with the full , these were corroded and unsanitary to touch. Kettle was corroded and needed replacement. Very noisey aircon outside on upstairs room this was banging all through the night . Pretty poor condition property. I was fooled like most by the photos on Expedia.I would say pay a bit more and get a nicer spot. Also car park options are costly $25 inside park.$15 outside of the building.
Stayed 1 night in Aug 2024

10/10 Excellent

Nathan

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Kathryn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, comfortable and convenient location.
Stayed 1 night in Aug 2024

10/10 Excellent

Raymond

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was top notch. I’ve stayed in Townsville many times before with work and the Grand is without doubt the absolute best. And to top it off the bed and pillows were absolutely devine, to the point I didn’t want to get out of bed in the morning. You will not be sorry. I’ll be using them from here on out, price, service, facilities can not be beaten.
Stayed 1 night in Jul 2024

10/10 Excellent

Renae

Liked: Cleanliness, staff & service, property conditions & facilities
The Grand is fabulous location, and the staff are extremely caring and helpful. I will choose this hotel again for sure. Beautiful pool area with covered lounges for a relaxing read and rest.
Stayed 1 night in Jul 2024

2/10 Terrible

Aaron

Stayed 3 nights in Jul 2024

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Bed
All good except for power going off. The hotel did not let us know, I had to ring to find issue. Great facilities, staff were friendly and bed was fantastic.
Stayed 2 nights in Jul 2024

10/10 Excellent

Raeleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very enjoyable stay. Everything was so convenient. Have stayed here a few times. No dramas at all.
Stayed 3 nights in Jul 2024

10/10 Excellent

R

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Lynda t

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing Grand about the Grand Apartments 😡.
Only thing Grand, is the price. The bare bones minimum room. No microwave, bowls, plates, cutlery, coffee cup, spare pillows, blankets, toaster. Exhaust fan not operating and the AC wouldn't heat and sounds like your in a wind tunnel. Booked for 2 nights, didn't bother staying another night, left first thing in the morning. Would have to be the last place in town before I stayed again.
Stayed 2 nights in Jun 2024

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel in a good location
Very clean hotel Good location Nice staff Enjoyed our stay
Stayed 3 nights in Jun 2024

10/10 Excellent

Adam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

6/10 Okay

Peter

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The person on the front desk was very unfriendly. Still haven’t received the $100 back
Stayed 1 night in Jun 2024

6/10 Okay

Benjamin

Business traveler
Liked: Amenities
Disliked: Staff & service
Charged for parking. Check in staff on that day wasn't very welcoming. Hallway smelled of stale air and humid. Room itself was clean but adjoining rooms means can be noisy. Got woken up while I was sleeping during the day asking if I could move my vehicle.
Stayed 3 nights in Jun 2024

2/10 Terrible

Sarah

Stayed 1 night in Jun 2024

6/10 Okay

Lucien

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Loretta

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic property close to the city and many restaurants. Staff were extremely helpful and friendly. Definitely recommend this property.
Stayed 4 nights in Jun 2024

8/10 Good

Nai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good value for money and comfortable.
Stayed 2 nights in Jun 2024