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Hotel Grand Chancellor Townsville

4.5 star property

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Photo gallery for Hotel Grand Chancellor Townsville

Lobby lounge
Bar (on property)
City view from property
Aerial view
In-room safe, desk, laptop workspace, blackout drapes

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • Parking available
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
334 Flinders Street, Townsville, QLD, 4810
  • Museum of Tropical Queensland
    ‪8 min walk‬
  • Castle Hill
    ‪11 min walk‬
  • The Strand Beach
    ‪13 min walk‬
  • Townsville, QLD (TSV)
    ‪14 min drive‬

Room options

View all photos for Standard Twin

In-room safe, desk, laptop workspace, blackout drapes

Standard Twin

  • 291 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King

In-room safe, desk, laptop workspace, blackout drapes

Standard King

  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | In-room safe, desk, laptop workspace, blackout drapes

Executive Suite

  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive King

In-room safe, desk, laptop workspace, blackout drapes

Executive King

  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 1 Bedroom

Fridge

Apartment, 1 Bedroom

  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Apartment

Dining | Breakfast, lunch and dinner served

One Bedroom Apartment

  • Sleeps 2
  • 1 King Bed

View all photos for Executive King Room

In-room safe, desk, laptop workspace, blackout drapes

Executive King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

In-room safe, desk, laptop workspace, blackout drapes

Executive Suite

  • Sleeps 2
  • 1 King Bed

Standard Twin Room

  • Sleeps 2
  • 2 Double Beds

Standard King Room

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Madison Plaza Townsville

  • Free WiFi
  • Air conditioning
  • Laundry
  • Extra beds/cribs
3.6 out of 5, Good, (1004)
The price is $75
per night
$82 total
includes taxes & fees
Feb 21 - Feb 22
Madison Plaza Townsville

About this property

Hotel Grand Chancellor Townsville

4.5-star Townsville hotel close to Queensland Country Bank Stadium
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, 24-hour room service, a business center, and conference space are onsite.
Hotel Grand Chancellor Townsville offers 200 air-conditioned accommodations with safes and hair dryers. A pillow menu is available. 55-inch LCD televisions come with digital channels. Bathrooms include showers and complimentary toiletries.

This Townsville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This 4.5-star property offers access to a business center and meeting rooms.

Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers a 24-hour fitness center, a terrace, and tour/ticket assistance. Onsite parking is available (surcharge).

Hotel Grand Chancellor Townsville is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 6:30 AM and 10 AM.
Sugar Shaker Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Languages

English, Moldovan, Romanian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (AUD 15 per day; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 6:30 AM to 10:00 AM on weekends; AUD 29 for adults and AUD 14.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Sugar Shaker Restaurant

Things to do

  • 24-hour gym

Family friendly

  • Free crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 20 floors
  • Banquet hall
  • Built in 1976
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 30
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Mobile payments, including Apple Pay, Android Pay, or Digital Wallet, are not accepted for payment or pre-authorizations. Guests must present a valid, physical debit or credit card at check-in with a matching photo ID.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 40.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 29 for adults and AUD 14.50 for children
  • Self parking fee: AUD 15.00 per day (in/out privileges)
  • Late check-out fee: AUD 30 (subject to availability)
  • Rollaway bed fee: AUD 40.0 per day
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts only chip-and-PIN credit cards for onsite payments
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
WiFi is limited to 250 MB for 2 devices, per day. A surcharge applies for additional usage.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free WiFi in public areas has a 2-device limit
Parking height restrictions apply

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Holiday Inn Hotel Townsville
Grand Chancellor Townsville
Townsville Holiday Inn
Holiday Inn Townsville Hotel Townsville
Holiday Inn Townsville Hotel
Holiday Inn Townsville
Grand Chancellor Townsville
Hotel Grand Chancellor Townsville Hotel
Hotel Grand Chancellor Townsville Townsville
Hotel Grand Chancellor Townsville Hotel Townsville

Hotel Grand Chancellor Townsville Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 475 out of 1001 reviews
Rating 8 - Good. 366 out of 1001 reviews
Rating 6 - Okay. 102 out of 1001 reviews
Rating 4 - Poor. 35 out of 1001 reviews
Rating 2 - Terrible. 23 out of 1001 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Virginia

Business traveler
Liked: Cleanliness, staff & service, amenities
Great location, but the room I had was a bit tired. I did book the cheapest room because I was travelling for work, but I wonder if I paid a bit more if I would have been allocated a much better room. Sunday markets out the front of the hotel, walkable to main strip, super friendly staff.
Stayed 1 night in Nov 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 1 night in Nov 2024

10/10 Excellent

caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful.
Stayed 2 nights in Nov 2024

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly and helpful. The buffet breakfast was to die for and the room was clean and tidy. Easy access to everything I needed would definitely stay again.
Stayed 2 nights in Nov 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service
AC wasn’t very cold even after dropping the temperature but apart from that lovely stay
Stayed 1 night in Oct 2024

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service
The property is showing it's age. The pool was out of order. Funnily enough it was also out of order 18 months ago when I stayed. The card reader for after hours access was faulty. Staff were friendly enough. Very obliging with extra towels when needed.
Stayed 4 nights in Oct 2024

8/10 Good

Danielle

Business traveler
Liked: Staff & service, room comfort
I was very disappointed to find out that the pool was closed for renovations. I believe this should have been mentioned on this site, as I was looking forward to lying by the pool. I complained to the check in staff and they upgraded me into a nicer room.
Stayed 1 night in Oct 2024

10/10 Excellent

Dorothy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel with friendly and efficient staff at reception, bar, restaurant, etc.
Stayed 1 night in Oct 2024

10/10 Excellent

Joanna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel reception
Great service from reception staff, the only problem is that there’s indigenous people shouting and yelling in front of the river till late at night.
Stayed 2 nights in Oct 2024

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nope
Smells musty. Checked in to find adjoining door open, then could not be fixed. Made to check in again. Carpets and furniture stained. Bedding stained. Room not made up. Won't be back.
Stayed 2 nights in Oct 2024

10/10 Excellent

Nanette

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good night's sleep, room clean, bed made up every day since i was there. The aircon was cut off at 3.00pm the 2nd night however it did not worry me. Overall, I had 3nights of good sleep. I checked in at 2:30pm Sunday afternoon and the male staff who was rostered on very nice, friendly and made me feel very welcome.
Stayed 3 nights in Oct 2024

10/10 Excellent

Moya

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Restaurant
Stayed 2 nights in Oct 2024

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, great staff, Nice large shower and room
Stayed 1 night in Oct 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

6/10 Okay

Jonalyn

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The pool that we look forward to see it for my children. It is in convenient no one told us that under renovations.
Stayed 3 nights in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Gordon, Brisbane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently upgraded central in City friendly staff clean modern room
Stayed 2 nights in Sep 2024

10/10 Excellent

Maree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Julie

Liked: Amenities
Stayed 1 night in Sep 2024

10/10 Excellent

Diane S

Liked: Cleanliness, staff & service, room comfort
A good overnight stay.
Had a good overnight stay. Nice room with space and mini kitchen facilities. Good size fridge. Food is excellent in the restaurant for both dinner and breakfast. Staff are lovely. The only problem was finding the way to the front entrance to unload, due to the road system in the city. Parking ok at $15 but you need to check in first and unload before parking. A good stay.
Stayed 1 night in Sep 2024

8/10 Good

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great position, supermarket close by, sports club across the road with great meals
Stayed 1 night in Sep 2024

6/10 Okay

Barry

Business traveler
Liked: Cleanliness, staff & service
Breakfast was a little underwhelming, my first day there was fairly busy and with just one coffee machine there was a big queue. By the time I got to the front the coffee had run out and the one member of staff that was about was rushing around clearing tables and checking people in and out. By the time I got back to my table my breakfast was cold. Also, perhaps a minor thing but the bedroom had no light switch near the door, I arrived late at night and ended up using the torch on my iPhone to find the light switch which was next to the bed.
Stayed 6 nights in Aug 2024

10/10 Excellent

Colin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was an issue. To pull over for reception was a problem. Then using the multi car park for parking as the Hotel parking was full was an effort with luggage as I just had a new hip replacement. Accommodation was great.
Stayed 2 nights in Aug 2024

10/10 Excellent

Kacey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Late check in’s were welcomed, 24 hr room service from limited menu, pizza was great
Stayed 3 nights in Aug 2024