4-star Townsville hotel connected to a shopping center, walkable to Catholic Diocese of Townsville
Along with laundry facilities, this smoke-free hotel has a TV in a common area and free WiFi in public areas. Other amenities include a banquet hall and a vending machine. Housekeeping is available on request.
Madison Plaza Townsville offers 93 accommodations with DVD players and irons/ironing boards. LCD televisions are featured in guestrooms. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered on request and hair dryers can be requested. Cribs/infant beds (surcharge) are also available.
Madison Plaza Townsville features a vending machine, laundry facilities, and a television in a common area. Wireless Internet access is complimentary.
Madison Plaza Townsville is a smoke-free property.
Languages
English
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Offsite parking available (AUD 15 per night)
Limited onsite parking
Things to do
TV in common areas
Family friendly
Crib (surcharge)
DVD player
In-room refrigerator
Laundry facilities
Conveniences
Laundry facilities
Limited-hour front desk
Luggage storage
Vending machine
Guest services
Housekeeping (on request)
Accessibility
Elevator
More
1 building
5 floors
Banquet hall
Smoke-free property
Traditional architecture
Room amenities
Bedroom
Bedsheets provided
Crib (surcharge)
Bathroom
Free toiletries
Hair dryer (on request)
Towels provided
Entertainment
DVD player
LCD TV
Food and drink
Electric kettle
Refrigerator
Tea bags/instant coffee
More
Air conditioning (climate-controlled)
Desk
Iron/ironing board
Mobile key entry
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Access methods
Front desk (limited hours)
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are available for AUD 25.0 per day
Cribs (infant beds) are available for AUD 10.0 per night
Property payment types
Important information
Optional extras
Nearby parking fee: AUD 15 per night (1312 ft away)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Crib (infant bed) fee: AUD 10.0 per night
Rollaway bed fee: AUD 25.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
National rating
This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.
Property is also known as
Chifley Hotel Townsville Plaza
Madison Plaza Townsville Hotel
Chifley Madison Plaza Townsville
Chifley Plaza Townsville Hotel
Chifley Plaza Townsville
Madison Plaza Townsville Hotel
Madison Plaza Townsville Townsville
Madison Plaza Townsville Hotel Townsville
Madison Plaza Townsville Reviews
Reviews
7.2
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
I had booked to stay at this hotel (where I have stayed many times before) on 4 February. From 2 February we were directly hit by the severe weather issues in Ingham and didn't have power, phone, internet or any connection to the outside world. When I finally was connected I see I was charged the full price of the hotel so I contacted Wotif who were very good and tried on numerous occasions to get the hotel to refund me the amount in the circumstances, but they have refused. I have sent an email to the hotel's head office about this and they have not responded. Shame on you Madison Plaza for sticking to your T&C's at a time when we were experiencing a 1 in 100 year event.
I stayed for 8 days and had to move rooms twice due to flooding. Once from excessive rain seeping through the windows and walls from outside, and once because my carpet flooded and the mouldy smell was terrible. I could see the water coming through the wall from the next room. As much as the staff were not rude there seems to be no sense of urgency and the second time I had to move no one said ‘we’re sorry this happened’. The third room I was checked into had someone’s shoe still under the bed.
Sarah
Stayed 8 nights in Jan 2025
6/10 Okay
Trevor, Carlton
Feb 2, 2025
initially my room smelt a cigarette smoke and however the staff were very helpful and assisted me changing and choosing a different room as an alternative that was great fire alarm also went off. Sometimes these things can’t be helped organised everyone outside and keeping up us updated with the progress. facilities are a little old but the bed was comfortable. You could not stream to the TV, it needs to be updated.
Trevor
Stayed 1 night in Jan 2025
2/10 Terrible
Karen
Feb 1, 2025
Liked: Staff & service
Disliked: Property conditions & facilities
Bathroom is full of mold every corner has mold from top to bottom they need to seriously inspect each room.