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Oaks Townsville Gateway Suites

4.0 star property

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Photo gallery for Oaks Townsville Gateway Suites

Outdoor spa tub
Fridge, toaster, freezer
Reception
Balcony
Laptop workspace, iron/ironing board, WiFi, bed sheets

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • Air conditioning
  • Laundry

Explore the area

Map
2 Dibbs Street, South Townsville, QLD, 4810
  • Magnetic Island Ferry Terminal
    ‪15 min walk‬
  • Queensland Country Bank Stadium
    ‪18 min walk‬
  • Townsville Entertainment & Convention Centre
    ‪3 min drive‬
  • Townsville, QLD (TSV)
    ‪19 min drive‬

Room options

View all photos for Apartment, 1 Bedroom, River View

Balcony

Apartment, 1 Bedroom, River View

  • River view
  • 635 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Apartment, 3 Bedrooms

Apartment, 3 Bedrooms | Living area | Flat-screen TV

Apartment, 3 Bedrooms

  • 1281 sq ft
  • 3 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 3 Queen Beds

View all photos for Apartment, 1 Bedroom (No Housekeeping)

Laptop workspace, iron/ironing board, WiFi, bed sheets

Apartment, 1 Bedroom (No Housekeeping)

  • 635 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Apartment, 2 Bedrooms

Laptop workspace, iron/ironing board, WiFi, bed sheets

Apartment, 2 Bedrooms

  • 1001 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 5
  • 2 King Beds OR 2 Twin Beds and 1 King Bed

View all photos for Apartment, 1 Bedroom, River View (No Housekeeping)

Balcony

Apartment, 1 Bedroom, River View (No Housekeeping)

  • River view
  • 635 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Hotel Room

Laptop workspace, iron/ironing board, WiFi, bed sheets

Hotel Room

  • 388 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Apartment, 1 Bedroom

Laptop workspace, iron/ironing board, WiFi, bed sheets

Apartment, 1 Bedroom

  • 635 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Hotel Room (No Housekeeping Service)

Laptop workspace, iron/ironing board, WiFi, bed sheets

Hotel Room (No Housekeeping Service)

  • 388 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Apartment, 2 Bedrooms Kitchen (No Housekeeping)

Laptop workspace, iron/ironing board, WiFi, bed sheets

Apartment, 2 Bedrooms Kitchen (No Housekeeping)

  • 1001 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 5
  • 2 King Beds OR 2 Twin Beds and 1 King Bed

View all photos for Hotel Room

Laptop workspace, iron/ironing board, WiFi, bed sheets

Hotel Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for One Bedroom Apartment

Laptop workspace, iron/ironing board, WiFi, bed sheets

One Bedroom Apartment

  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Three Bedrooms Apartment

Laptop workspace, iron/ironing board, WiFi, bed sheets

Three Bedrooms Apartment

  • Sleeps 6
  • 3 Queen Beds

View all photos for Two Bedrooms Apartment

Bathroom | Shower, hair dryer, towels

Two Bedrooms Apartment

  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for One-Bedroom River View

Laptop workspace, iron/ironing board, WiFi, bed sheets

One-Bedroom River View

  • Sleeps 3
  • 1 King Bed

Similar properties

Front of property

Grand Hotel and Apartments Townsville

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym
4.4 out of 5, Excellent, (999)
The price is $100
per night
$110 total
includes taxes & fees
Apr 22 - Apr 23
Grand Hotel and Apartments Townsville

About this property

Oaks Townsville Gateway Suites

4-star aparthotel in South Townsville
An outdoor pool, a fitness center, and WiFi in public areas are available at this smoke-free aparthotel. Self parking is free. Other amenities include dry cleaning, laundry facilities, and tour/ticket assistance. Each apartment features a balcony, WiFi, and a flat-screen TV. Additional amenities include a refrigerator, a hair dryer, and a shower.
Oaks Townsville Gateway Suites offers 88 accommodations with hair dryers and irons/ironing boards. Rooms open to balconies. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers. In-room wireless Internet access is available for a surcharge.

Recreational amenities at the aparthotel include an outdoor pool and a fitness center.
Oaks Townsville Gateway Suites features an outdoor pool and a fitness center. Wireless Internet access is available for a surcharge. This Townsville aparthotel also offers tour/ticket assistance, laundry facilities, and dry cleaning/laundry services. Complimentary covered self parking is available on site.

Oaks Townsville Gateway Suites is a smoke-free property.

Languages

English

Property amenities

Beach

  • Beach nearby

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: WiFi (AUD 5 per 24-hour period)
  • Available in some public areas: WiFi (AUD 5 per 24-hour period)

Parking and transportation

  • Free covered self parking on site

Food and drink

  • Freezer
  • Refrigerator
  • Toaster

Bedrooms

  • Bedsheets provided
  • Rollaway/extra bed: AUD 59 per night

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Outdoor areas

  • Balcony

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Laptop workspace

Climate control

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • Elevator
  • Smoke-free property

Services and conveniences

  • Iron/ironing board
  • Limited-hour front desk
  • Luggage storage
  • Phone
  • Tour and ticket assistance

Location highlights

  • On a river

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 88 units
  • 9 floors
  • Built in 2009

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 9:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 percent for credit card payments
The front desk is open daily from 7:00 AM - 9:30 PM
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 59.0 per night
Cribs (infant beds) are available for AUD 20 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 1 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: AUD 5 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: AUD 5 per 24-hour period (rates may vary)
  • Crib (infant bed) fee: AUD 20 per night
  • Rollaway bed fee: AUD 59.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

Property is also known as

Gateway Oaks
Oaks Gateway
Oaks Gateway Palmer
Oaks Gateway Palmer Hotel
Oaks Gateway Palmer Hotel South Townsville
Oaks Gateway Palmer South Townsville
Oaks Gateway Palmer Apartment South Townsville
Oaks Gateway Palmer Apartment
Oaks Gateway Suites Apartment South Townsville
Oaks Gateway Suites Apartment
Oaks Gateway Suites South Townsville
Oaks Gateway on Palmer
Oaks Gateway Suites Townsvill

Oaks Townsville Gateway Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 597 out of 1176 reviews
Rating 8 - Good. 412 out of 1176 reviews
Rating 6 - Okay. 107 out of 1176 reviews
Rating 4 - Poor. 40 out of 1176 reviews
Rating 2 - Terrible. 20 out of 1176 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Leilani

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect, clean and tidy, staff are friendly and helpful. I will definitely be booking again. Loved the accommodation. Thank you
Stayed 2 nights in Dec 2024

10/10 Excellent

Dale

Traveled with family
Liked: Property conditions & facilities
Location was good - we could drive everywhere we wanted to go and be there within 5 minutes. The unit is in need of new furniture. The pullout couch was disgusting and very uncomfortable. One of the cushions clearly had something spilled on it that took up the entire cushion but instead of cleaning the cushion, it was just flipped over! The chairs are all in disrepair and when we went to use the 'clean' dishes and there was food caked on the bowls too. The rest of the property was very clean though and quite nice.
Stayed 2 nights in Dec 2024

2/10 Terrible

John

Not good couldn’t get there because roads were flooded. Ran hotel. Com and oaks to inform them but no refund was given so not happy
Stayed 1 night in Dec 2024

8/10 Good

Shirley

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2024

2/10 Terrible

Daniel

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Rooms were false advertised, using pictures from there best room as their worst, when asked the clerk, he was not helpful one bit. Also after charging money for late check out, the cleaners banging on the door at 8:30 and yelling out.
Stayed 1 night in Dec 2024

10/10 Excellent

Jodie

Liked: Cleanliness, room comfort
Another Great Stay
This is our second stay at Oaks Townsville and we enjoyed it immensely. On both occasions, the front desk staff have been extremely friendly and welcoming, and on both occasions we have received room upgrades which we really appreciated. Our one-bedroom was beautiful - freshly renovated and decorated and had a lovely big balcony. The infinite pool was so inviting after a day of hot weather, and has a great outlook on the river. The public areas of the building could do with a bit of sprucing up (eg fresh paint in the corridors), and I am unsure whether we were supposed to receive full housekeeping in our apartment as our bins were emptied but our bed wasn't made and our towels weren't changed, but the public areas and outdoor area were very clean and tidy. We also appreciate the on-site car parking and the location, which is so close to bars and restaurants, and the stadium.
Stayed 2 nights in Nov 2024

8/10 Good

john

Business traveler
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, amenities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
In Far North Queensland I like Townsville best of all. It has full facilities and a nice open feel. The Oaks overlooking the River is perfect for a relaxing getaway. I couldn't fault it.
Stayed 2 nights in Oct 2024

10/10 Excellent

Kate

Business traveler
Liked: Cleanliness, room comfort
Friendly helpful staff, no problems at all. Clean and comfortable
Stayed 1 night in Nov 2024

6/10 Okay

Samantha

Business traveler
Stayed 2 nights in Aug 2024

10/10 Excellent

Shoshanna

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Chantal

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Tamara

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
You need more information on guests rooms about the hotel and facilities. But overall really nice
Stayed 3 nights in Oct 2024

10/10 Excellent

Bradley

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was nice with new carpet. Staff were very friendly. Parking available. Pool water needs to be more clearer.
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Kenneth

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Donald

Traveled with partner
Two huge issues…Internet is absolutely terrible…requested ice from front desk & was told we have no ice machine in the building…neither acceptable
Stayed 1 night in Sep 2024

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Superb location for restaurants. Close to everything. Super friendly staff.
Stayed 2 nights in Sep 2024

8/10 Good

Joanna

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It was perfect for us, met all our needs. Kitchen was great.
Stayed 3 nights in Sep 2024

6/10 Okay

Samantha

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Keith David

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to all needs/spacious room/pool clean Need to fix gym equipment.
Stayed 5 nights in Sep 2024

10/10 Excellent

Colleen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved staying here. The employees were great, always smiling and helpful. Room was clean, anytime we needed anything there was very little wait time. Can’t say enough about how we were treated.
Stayed 8 nights in Aug 2024

10/10 Excellent

Nicole

Traveled with partner
Liked: Amenities
Nothing to complain about
Stayed 2 nights in Aug 2024

10/10 Excellent

Daniel, Cairns North

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024