An outdoor pool, a fitness center, and WiFi in public areas are available at this smoke-free aparthotel. Self parking is free. Other amenities include dry cleaning, laundry facilities, and tour/ticket assistance. Each apartment features a balcony, WiFi, and a flat-screen TV. Additional amenities include a refrigerator, a hair dryer, and a shower.
Oaks Townsville Gateway Suites offers 90 accommodations with hair dryers and irons/ironing boards. Rooms open to balconies. Flat-screen televisions are featured in guestrooms.
Bathrooms include showers. In-room wireless Internet access is available for a surcharge.
Recreational amenities at the aparthotel include an outdoor pool and a fitness center.
Oaks Townsville Gateway Suites features an outdoor pool and a fitness center. Wireless Internet access is available for a surcharge. This Townsville aparthotel also offers tour/ticket assistance, laundry facilities, and dry cleaning/laundry services. Complimentary covered self parking is available on site.
Oaks Townsville Gateway Suites is a smoke-free property.
Property amenities
Beach
Beach nearby
Pool/Spa
Outdoor pool
Internet
Available in the apartment: WiFi (AUD 5 per 24-hour period)
Available in some public areas: WiFi (AUD 5 per 24-hour period)
Parking and transportation
Free covered self parking on site
Food and drink
Freezer
Refrigerator
Toaster
Bedrooms
Bedroom
Bedsheets provided
Rollaway/extra bed: AUD 59 per night
Bathroom
Hair dryer
Shower
Towels provided
Entertainment
Flat-screen TV
Outdoor areas
Balcony
Laundry
Dry cleaning/laundry service
Laundry facilities
Work spaces
Laptop workspace
Climate control
Air conditioning
Heating
Pets
No pets allowed
Suitability/Accessibility
Elevator
Smoking not allowed
Services and conveniences
Iron/ironing board
Limited-hour front desk
Luggage storage
Phone
Tour and ticket assistance
Location highlights
On a river
Things to do
Gym
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
General
9 floors
90 units
Built in 2009
Policies
Check-in
Check-in start time: 2 PM; Check-in end time: 9:30 PM
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before 10 AM
Special check-in instructions
The property charges 1.5 percent for credit card payments
The front desk is open daily from 7:00 AM - 9:30 PM
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation
Access methods
Front desk (limited hours)
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are available for AUD 59.0 per night
Cribs (infant beds) are available for AUD 20 per night
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
Deposit: AUD 1 per stay
We have included all charges provided to us by the property.
Optional extras
Fee for in-room wireless internet: AUD 5 per 24-hour period (rates may vary)
Fee for wireless internet in public areas: AUD 5 per 24-hour period (rates may vary)
Crib (infant bed) fee: AUD 20 per night
Rollaway bed fee: AUD 59.0 per night
Credit card charges are subject to a surcharge of 1.5 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property is also known as
Gateway Oaks
Oaks Gateway
Oaks Gateway Palmer
Oaks Gateway Palmer Hotel
Oaks Gateway Palmer Hotel South Townsville
Oaks Gateway Palmer South Townsville
Oaks Gateway Palmer Apartment South Townsville
Oaks Gateway Palmer Apartment
Oaks Gateway Suites Apartment South Townsville
Oaks Gateway Suites Apartment
Oaks Gateway Suites South Townsville
Oaks Gateway on Palmer
Oaks Gateway Suites Townsvill
Oaks Townsville Gateway Suites Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
The next patron next to me was noisy rooms above air conditioning units noise all night paid over $500 for noise and room had no extras had to give an extra $100 for what?? Will not recommend. Annoyed with what I got for the money paid
I have stayed at the Oaks Gateway Townsville several times before and have always been impressed with the standard of service, quality of accommodation and location. This was my first time in a studio apartment and I was not disappointed. The room was spacious, in very good condition and had a fabulous outlook. Customer service is always a priority and nothing is too much trouble for Steven and Jamie on Reception. There are numerous dining options on Palmer Street and getting into the City Centre is a short and pleasant walk. I don't stay anywhere else when visiting Townsville.
Donna
Stayed 2 nights in Feb 2025
4/10 Poor
Giles
Feb 1, 2025
Disliked: Cleanliness, room comfort
Property in need of some TLC
Room in need of refurbishment and a good clean. Lifts were out due to flooding in basement, and whilst I accept this was beyond their control due to weather, there was no communication about the outage or offer of help carrying bags up the stairs.
Giles
Stayed 2 nights in Jan 2025
10/10 Excellent
Randall
Jan 25, 2025
Liked: Cleanliness, room comfort
Beautiful
Beautiful suite. Great view. Fruendly, helpful staff. A little noisy from the massive ac units on top of the neighboring building, but that was it
Randall
Stayed 2 nights in Jan 2025
8/10 Good
Charudatt
Traveled with family
Jan 20, 2025
Liked: Cleanliness, room comfort
Charudatt
Stayed 4 nights in Jan 2025
10/10 Excellent
Louise
Jan 13, 2025
Liked: Cleanliness, room comfort
Louise
Stayed 1 night in Dec 2024
10/10 Excellent
Leilani
Traveled with family and small children, Traveled with family
Perfect, clean and tidy, staff are friendly and helpful. I will definitely be booking again. Loved the accommodation. Thank you
Leilani
Stayed 2 nights in Dec 2024
10/10 Excellent
Dale
Traveled with family
Dec 24, 2024
Liked: Property conditions & facilities
Location was good - we could drive everywhere we wanted to go and be there within 5 minutes. The unit is in need of new furniture. The pullout couch was disgusting and very uncomfortable. One of the cushions clearly had something spilled on it that took up the entire cushion but instead of cleaning the cushion, it was just flipped over! The chairs are all in disrepair and when we went to use the 'clean' dishes and there was food caked on the bowls too. The rest of the property was very clean though and quite nice.
Dale
Stayed 2 nights in Dec 2024
2/10 Terrible
John
Dec 22, 2024
Not good couldn’t get there because roads were flooded. Ran hotel. Com and oaks to inform them but no refund was given so not happy
Rooms were false advertised, using pictures from there best room as their worst, when asked the clerk, he was not helpful one bit. Also after charging money for late check out, the cleaners banging on the door at 8:30 and yelling out.
Daniel
Stayed 1 night in Dec 2024
10/10 Excellent
Jodie
Dec 1, 2024
Liked: Cleanliness, room comfort
Another Great Stay
This is our second stay at Oaks Townsville and we enjoyed it immensely. On both occasions, the front desk staff have been extremely friendly and welcoming, and on both occasions we have received room upgrades which we really appreciated.
Our one-bedroom was beautiful - freshly renovated and decorated and had a lovely big balcony. The infinite pool was so inviting after a day of hot weather, and has a great outlook on the river.
The public areas of the building could do with a bit of sprucing up (eg fresh paint in the corridors), and I am unsure whether we were supposed to receive full housekeeping in our apartment as our bins were emptied but our bed wasn't made and our towels weren't changed, but the public areas and outdoor area were very clean and tidy.
We also appreciate the on-site car parking and the location, which is so close to bars and restaurants, and the stadium.
In Far North Queensland I like Townsville best of all. It has full facilities and a nice open feel. The Oaks overlooking the River is perfect for a relaxing getaway. I couldn't fault it.
Michael
Stayed 2 nights in Oct 2024
10/10 Excellent
Kate
Business traveler
Nov 4, 2024
Liked: Cleanliness, room comfort
Friendly helpful staff, no problems at all. Clean and comfortable
Kate
Stayed 1 night in Nov 2024
6/10 Okay
Samantha
Business traveler
Oct 27, 2024
Samantha
Stayed 2 nights in Aug 2024
10/10 Excellent
Shoshanna
Business traveler
Oct 25, 2024
Liked: Cleanliness, room comfort
Shoshanna
Stayed 1 night in Oct 2024
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