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Aparthotel

Oaks Townsville Hotel

4.5 star property

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Photo gallery for Oaks Townsville Hotel

Exterior
Exterior
Fridge, microwave, stovetop, dishwasher
1 bedroom, desk, iron/ironing board, cribs/infant beds
Outdoor pool

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Dryer
  • Washer
  • Kitchen
  • Pool
  • Housekeeping
  • Parking included

Explore the area

Map
81 Palmer Street, South Townsville, QLD, 4810
  • Museum of Tropical Queensland
    ‪7 min walk‬
  • Magnetic Island Ferry Terminal
    ‪8 min walk‬
  • Castle Hill
    ‪20 min walk‬
  • Townsville, QLD (TSV)
    ‪9 min drive‬

Room options

View all photos for Mt Stuart Studio

1 bedroom, desk, iron/ironing board, cribs/infant beds

Mt Stuart Studio

  • 506 sq ft
  • Studio
  • 1 bathroom
  • Mountain view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Studio

1 bedroom, desk, iron/ironing board, cribs/infant beds

Studio

8.0 out of 10
Very good
(1 review)
  • 506 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for City Studio

1 bedroom, desk, iron/ironing board, cribs/infant beds

City Studio

8.0 out of 10
Very good
(3 reviews)
  • 506 sq ft
  • Studio
  • 1 bathroom
  • Water view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Two Bedroom Dual Key

1 bedroom, desk, iron/ironing board, cribs/infant beds

Two Bedroom Dual Key

  • 1012 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 2 King Beds OR 2 Twin Beds and 1 King Bed

View all photos for City Scape Studio Apartment

1 bedroom, desk, iron/ironing board, cribs/infant beds

City Scape Studio Apartment

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Studio Apartment

1 bedroom, desk, iron/ironing board, cribs/infant beds

Studio Apartment

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Mount Stuart Studio Apartment

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Two-Bedroom Dual Key Apartment

1 bedroom, desk, iron/ironing board, cribs/infant beds

Two-Bedroom Dual Key Apartment

  • Sleeps 4
  • 1 Twin Bed and 1 King Bed

Mt Stuart Studio-No Housekeeping

  • Sleeps 2
  • 1 King Bed

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About this property

Oaks Townsville Hotel

4.5-star aparthotel in South Townsville
This smoke-free aparthotel features an outdoor pool, a restaurant, and a fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a meeting room, dry cleaning, and laundry facilities. Each apartment provides a kitchenette with a refrigerator, a stovetop, a microwave, and a dishwasher. Guests will appreciate conveniences like a washer/dryer and an electric kettle, while a TV with cable channels and a DVD player provide a bit of entertainment.
Oaks Townsville Hotel offers 104 air-conditioned accommodations with washers/dryers and DVD players. Rooms open to balconies. Televisions come with cable channels. Accommodations at this 4.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the aparthotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The aparthotel offers a restaurant. Public areas are equipped with complimentary wired and wireless Internet access. Oaks Townsville Hotel features an outdoor pool and a fitness center. This luxury aparthotel also offers an arcade/game room, tour/ticket assistance, and laundry facilities. Complimentary self parking is available on site.

Oaks Townsville Hotel is a smoke-free property.

Metropole Hotel - Overlooking the ocean, this bistro specializes in local and international cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Languages

English

Property amenities

Beach

  • Beach nearby

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Crib: AUD 20 per night

Restaurants on site

  • Metropole Hotel

Kitchenette

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Microwave
  • Refrigerator
  • Stovetop

Dining

  • A restaurant

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • TV with cable channels

Outdoor areas

  • Balcony

Laundry

  • Dry cleaning/laundry service
  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Desk
  • Meeting room

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Smoking not allowed

Services and conveniences

  • Housekeeping (daily)
  • Iron/ironing board
  • Limited-hour front desk
  • Luggage storage
  • Phone
  • Tour and ticket assistance

Things to do

  • Arcade/game room
  • Gym
  • Boat tours nearby
  • Golfing nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Water skiing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 104 units
  • 11 floors
  • Built in 2008
  • Double-glazed windows

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 percent for credit card payments
The front desk is open daily from 7:00 AM - 9:30 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for AUD 20.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: AUD 20.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Oaks M
Oaks M Palmer
Oaks M Palmer Hotel
Oaks M Palmer Hotel South Townsville
Oaks M Palmer South Townsville
Oaks M Palmer Apartment South Townsville
Oaks M Palmer Apartment
Oaks Metropole Hotel South Townsville
Oaks Metropole South Townsville
Oaks Metropole
Oaks Metropole Townsville
Oaks Metropole Hotel
Oaks Townsville Metropole
Oaks Townsville Metropole Hotel Aparthotel
Oaks Townsville Metropole Hotel South Townsville
Oaks Townsville Metropole Hotel Aparthotel South Townsville

Oaks Townsville Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 798 out of 1517 reviews
Rating 8 - Good. 514 out of 1517 reviews
Rating 6 - Okay. 128 out of 1517 reviews
Rating 4 - Poor. 51 out of 1517 reviews
Rating 2 - Terrible. 26 out of 1517 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Robin

Liked: Cleanliness, room comfort

Great location and good value for money.

Really friendly and helpful staff from both receptionists and woman who serviced the room. Great location in Townsville and food at Metropole also good. Decided to extend for an extra night as so good. Great value for money
Stayed 1 night in Apr 2025

8/10 Good

Shelby

Liked: Cleanliness, room comfort

Comfortable and decent value

Was comfortable and good value for money comparatively. Interior is looking a bit dated. Only given one key card I realised when I got to the room, however there was two of us staying. Yeah I could have asked for another one, but if you book for two, I feel like you should be offered two.
Stayed 1 night in Apr 2025

10/10 Excellent

David

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Sandra

Liked: Cleanliness, room comfort

Perfect Room!

Amazing place. Everything we needed was in the room. Especially appreciated the washer & dryer, even supplied a detergent packet. Wow!
Stayed 1 night in Mar 2025

8/10 Good

Naomi

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Ken

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great view from city facing balcony
Stayed 1 night in Mar 2025

10/10 Excellent

Kayarnah

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Joe

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Joe

Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Stayed 6 nights in Dec 2024

8/10 Good

Belinda and Marty

Liked: Cleanliness, property conditions & facilities
As always, excellent staff and very easy check in. Overall really clean and safe feeling, but this room was looking a little run down. Would recommend to others.
Stayed 2 nights in Dec 2024

10/10 Excellent

Joe

Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Christian

Liked: Cleanliness, property conditions & facilities
Neat and tidy
Stayed 1 night in Dec 2024

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location near lots of great restaurants and an easy walk to the city and Country Bank Stadium
Stayed 2 nights in Nov 2024

10/10 Excellent

Philippa

Traveled with family
Liked: Cleanliness, property conditions & facilities
Need to update TV 📺 as it was so hard to turn on. Was told to press red button on right side, without a torch 🔦 very hard to find red button.
Stayed 2 nights in Nov 2024

8/10 Good

Matt

Business traveler
Liked: Cleanliness, amenities
Restaurant downstairs was great. Property was boring
Stayed 2 nights in Nov 2024

10/10 Excellent

Monica

Liked: Cleanliness
Comfortable bed.
Stayed 1 night in Nov 2024

10/10 Excellent

Diane

Business traveler
Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Ivan

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort

Return stay.

Very clean and comfortable room with all amenities.
Stayed 3 nights in Oct 2024

6/10 Okay

Tanya

Stayed 3 nights in Oct 2024

6/10 Okay

Andrew

Business traveler
Liked: Cleanliness, room comfort
A bit disappointing after my last stay. Both the tv and the dishwasher didn’t work in this room. As I was only in for the night there was no point complaining. A lot of the fittings are getting dated in this hotel.
Stayed 1 night in Oct 2024

8/10 Good

Andrew

Business traveler
Liked: Cleanliness, room comfort
The room was as it usually is and the service polite and efficient. I used the washing machine on the last night to wash my clothes. Unfortunately the machine leaked all through the room. I was given the room next door for my final night. Unfortunate and disappointing.
Stayed 3 nights in Oct 2024

2/10 Terrible

robert

Disliked: Cleanliness, property conditions & facilities
smelly room, dirty bathroom ,torn ripped carpet
Stayed 2 nights in Oct 2024